Michigan Plumbing Inc

They did not do that great of a job.

Friendly, helpful, clean, professional

Chris and Rocky arrived on-time. In fact, Rocky was the one who put in the water heater two years ago. 1. Chris said the pipes were not wiped off properly when they were installed and that is what caused the corrosion. 2. They said they couldn't do a gas line and had to call the office, but likely they couldn't do it. 3. He suggested I put pantyhose over the drain (mind you, our basement is gutted from the flooding that occurred - I'm looking for solutions! not suggestions) He did ask if we wanted a camera put in the pipe to see if it was clogged for $150. Then, here is the kicker, I told him that I would like the hot water heater done, and he said "I can get a quote for that" and I said "Even though your firm did the work?" He told me he would have to call the office. In the end, I got a quote for $354 to REDO work they had done improperly two years prior. He said that I could use the $25 off coupon. I was livid. I looked on the back of the quote after he left and it does say "Company warrants its work to be free from defects in material and workmanship for the warranty prior of ninety (90) days from completion unless otherwise stated on the face hereof." So basically, they only guarantee their workmanship for 90 days. That really doesn't sit well with me, considering Chris easily identified that it was a poor installation that caused the corrosion. We will not be using this firm again.

I would use this service provider again. The workers were great, they were clean and they had the work done in about a half an hour. They cleaned up after themselves and they wore little booties on their feet when they came in the house. It was all good. We have used another service provider before this one but, I don't want to talk about it. It was not a good experience.

Job was done well at a reasonable price.

It was a lot. They were good. They did the work. It was well done. I just felt that it was expensive. What was particularly expensive was the faucet. I didn't know I needed a faucet so I didn't have the opportunity to by one myself and of course they just happened to have one in the truck that would work and I think it was about 4 or $500 dollars.

Called Monday and requested Emergency Call. Michigan Plumbing scheduled next day, Tuesday, between 11am and 3pm (soonest they could arrive). Although we didn't want to wait, we were under the impression this was a great company; we are new to the area. Michigan Plumbing called Tuesday (the day they were suppose to come) at 2:20pm and left a voicemail saying they had so many OTHER emergency calls in Lansing they wouldn't be coming. An entire DAY OF WORK WAS LOST waiting for Michigan Plumbing to arrive to help with our emergency. Very disappointed in the customer service they provided and the way the company made us feel as though we were very unimportant. Listening to the description they give of the company while waiting on hold for 15 minutes before I could be helped did not match the service provided at all!

Issue was found and the drain tile was marked so that it could be dug up and repaired.

They are fabulous. They came out the same day that I called them. They were very responsive and they talked to me throughout the whole situation. They explained what had to be done, and why they were doing it. I developed a very personal relationship with one of the guys that work there. They did their job. The guy knows me a knows my system. He remembers it. When I was, absent and had to work on the other side of the country, my wife called him and he was very responsive to her request also. It's personal service. It's something you don't really get from a service provider.

They came out and looked over the location. I asked for a quote and they promised to send one. That was over (2) months ago and I haven't been contacted since.

Michigan Plumbing’s TV singing commercial ends with "…we’ll exceed your expectations", and I want to tell you that Michigan Plumbing definitely exceeded my expectations today. After failing to get a same day appointment with two other local plumbing companies (who advertised "24 hr. emergency service"), I contacted Michigan Plumbing just after 10:00am. The employee answering the phone took my information and asked when I would like the service performed. I responded: sometime today, preferably this morning because only my wife would be home in the afternoon, but anytime “today” would be great. After a moment, the person advised me that a technician would be coming to my house sometime this same day. She added that she would talk to the service manager about possibly getting a technician out before noon so I could be there. Less than an hour after my initial call, I received a phone call notifying me that a technician was on his way and would be there in about 20 minutes or so (coming from the other side of town) – the technician arrived as indicated 20 minutes later. My 12-year-old gas hot water heater was repaired and functioning properly before noon (less than 2 hours after my initial phone call for service). The technician put on “booties” each time he entered my house; he was very knowledgeable and clearly explained what was wrong; he provided me with several written options (resolutions) with corresponding costs while explaining each in detail – one option was to purchase a 1-year Service Plan for $59 to save 15% of any plumbing costs incurred during the next 365 days including today (I purchased the Service Plan); the other option I selected was to repair the hot water heater rather than replace it – I had mentioned that I really needed a larger capacity water heater due to the Hot Tub upstairs and a solution for that (new hot water heater) was also provided. I asked how much it would cost if I elected not to have any work performed, and the technician said “no charge – Michigan Plumbing provides free estimates." He also pointed out that Michigan Plumbing has a $40 discount coupon on Angie’s List (which I found by searching on Michigan Plumbing Inc.). I received follow-up call later in the day, asking if I was satisfied with the service and if my problem was fixed. I am very happy with the entire experience, and my expectations were truly exceeded. I will use Michigan Plumbing in the future, and would recommend this company to anyone needing plumbing services.

Things seemed to go well. The work progressed along well, there was no yelling or crying to indicate a problem, and though we didn't know exactly what was going to be involved in some of the problems, the price was held to what I was quoted. The technician, Dave, was very friendly and professional, always asking how I wanted the jobs set up, my opinion when he gave me the options of how to take care of an issue, and what time I would want him to start and stop jobs. I ended up having him do the work in two shifts, both starting at 9am - about 2p. He was always very prompt, he and my dogs got along fine, he was kept things clean, and explained everything he was going to do, what he did do, and why he was doing it that way. He even brought me a cup of coffee!

Was completed very quickly without issue.

Two months later the drain backed up again when using the washer or taking a shower. I called them and the receptionist told me they would clear the drain again and it would be free. When the technician showed up he told me it would be $500. When I asked about what the receptionist told me, he said they only had a 30 day guarantee. Normally I can go two years between drain cleanings. I tried to save money and this was the first time I used this company. I refused the service. I planned bathroom breaks and metered my water usage and saved up my money to call my normal plumber. After spending $745 to have them roto root the drain and put a camera down, they said the main root infiltration was where my drain connected to the city line, so it looks like Michigan Plumbing did not go far enough to truly clear my drain line to the city sewer system.

They are a 24/7 company but were 16 hours out on appts. Showed up on time and finished quickly. Was upfront and honest, will use again.

We had a clogged sewer line in an office, they came out very fast but requested $300. up front to cover both snaking the drain and a video. We did not get a report of the video, nor a copy, the sewer drained well for about three weeks and is now clogged again. Given the video was done but no report, we now may need another video to determine why the sewer is clogging over and over. On the first run with a clog I have read that a simple snake is enough, not the expensive video and a snake on round one.

I would give them an F quite honestly because I had to deal with them twice. They did not do what they were supposed to do the first time that is why they had to come back and do it a second time. They could have done a lot. It was not a very good experience all around.

Very professional, very prompt, courteous. quality work but expensive. Very upfront with price quotes. We are very satisfied.

Must have gone smoothly because he worked less than 30 minutes.

Michigan Plumbing was very responsive to my request for an estimate. The technician doing the estimate answered all of my questions. I had a few additional questions which were answered over the phone. The installer showed up on time. He went right to work and kept me informed of the progress or any questions he had. The installation went smoothly. Once completed he cleaned up the little bit of a mess he made. Only complaint was that I would have liked to have been able to chose the water heater I wanted installed but Michigan Plumbing would not agree to that. After making calls to different plumbing contractors I found this is the norm in this area at least. The brand and model they installed was an acceptable alternative. Overall I was very satisfied with the entire water heater replacement process using Michigan Plumbing. I'd recommend them to anyone. I'll certainly use them again.

I called Saturday am about a clogged toilet that was leaking into the basement....lady said the next available was Tuesday morning. Seriously? She said the do emergencies, but I guess they don't!

I had a drain backed up in my basement. I noticed the problem just after 5pm, and many other plumbing companies were either closed for the day or would charge an after-hours/overtime fee. When I called, they said that someone would be able to come out this evening. Aaron arrived just under an hour after I called -- so that was great timing. He went downstairs and immediately figured that I had a blockage from my washing machine lint buildup. It took him under an hour to fix the problem, and was great about clean-up as well. Overall, I felt like the service was a little pricey (it was originally $204, but they took my $40 coupon from Angie's list), but Aaron mentioned that he would come back and clean the drain out again if it starts to clog back up within 30 days. He also gave me info to prevent future problems with my washing machine drain. So even though they were a little expensive, I'm very satisfied with the quality & efficiency of Michigan Plumbing!

We called in the morning, and a plumber was scheduled to arrive between 2-4. We later receive a call from the office saying the plumber's earlier jobs were taking longer than expected, and so he was now scheduled to arrive between 4-5. Later, the plumber himself called to tell us he was five minutes away. We appreciated being kept informed that way. The plumber was courteous and fairly soon had cleared the drain. Before he did any work, he explained the cost--or I should say, costs--because he offered us a straight repair dear as well as a package deal. If, for $59 ($57?) we signed up for a year-long service plan, we would get a 15% discount on any plumbing work done during the coming year, plus a free, yearly plumbing inspection. He also offered a year's supply of a bio-enzyme product for $67 that, he claimed, would help keep our drains from clogging. I declined that offer because research I'd previously done indicated there is no proof the enzyme works. (I checked on-line again today, and, while I found many advestisements singing the praises of such products, I also found a couple non-comercial sites that underscored what I'd learned before--there is no proof these products work, except to put money in the pockets of those selling them.) It is for this reason I gave Michigan Plumbing a D in professionalism. It is not professional for them to sell a product that is ineffective for the sole purpose of increasing their profits. And, I think, a case can be made for it being unethical, as well. I also gave them a D on price because $200 for the twenty minutes or so of work seemed to be high. But I guess someone has to pay for all their ads on TV! Ha. And mabye all plumbing companies charge such prices. I'm not sure. I did pay for the year-long service plan, however, but now wish I hadn't. (And I won't call them once this year is up) I think we'd have to call Michigan Plumbing at least three times during that year, assuming $200 charges both times, before our 15% discount would actually result in savings for us. That is assuming, however, that the 15% discount is not applied after their bill has been increased by 15%--no way we can know that, right? Yes, as my wife tells me, I do have a cynical outlook. But given that big business often behaves so unethically--GM and the faulty ignitions that killed people, Enron and it's cooked books that left some people penniless, Wall Street greed that caused an eight-year recession and almost a depression, one can't help but be suspicious even of small businesses. I wish it weren't so, but . . .

Needed emergency service for a sewage back up. It happened on a Saturday night. They scheduled us for Monday Afternnon. We ended up calling Guthrie's Plumbing- Roto Rooter and they were there within 2 hrs.

Backed-up main floor drain was cleaned quickly and professionally..