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"n…do not walk away. Run. Run. Run. Our unfortunate experience with Ayers Basement Systems began with an impressive sales pitch. Our sales person was Robert. He had a PowerPoint presentation and explained to us that we would not have to worry about a wet basement ever again. That was huge because we had been wanting to finish our basement for sometime. Previously, it would leak around the window just enough to keep drywall from staying dry. We were offered a discount for signing the contract that same day. Overall, the estimated cost to us was $5,600. This price did include a permit they said they would have to pull. They went ahead and scheduled us for the next week. They informed us we would need all of our furntiture and stuff moved away from where the pipe would be installed. That was a pretty huge task due to the amount of “stuff” we have in our basement. The morning of our appt, with all of our stuff moved in such a way that no one could easily access anything (home office, computer, bills, etc), they called and rescheduled. The soonest they could get us in was an entire month out. The second appt was made and once again, they rescheduled the morning of. This was extremely inconvenient, however this wasn’t even the tip of the iceburg. Over a month after signing the contract, we finally had Ayers come to our house. We were taken aback by how young the four workers from Ayers looked. We told them that we had dogs and cats. Both were put up in rooms where they couldn’t bother the workers. However, once they left for the day, our gate was left wide open. Luckily when we let our dogs out, they didn’t notice the open gate. Another issue we had is that they left the front screen door propped open. It was a very windy day in April and the wind blew our screen door off the hinge because it was left open. The workers were there for 2 whole days. In that time they jackhammered our concrete floors, installed a pipe from the leaking window all the way to where our sump pump pumps water outside. We were told by our sales person that they would jackhammer larger pieces of concrete and put them back with a very minimal seam. What we were left with was a huge trail of uneven concrete work that followed the pipe and it was a good foot wide. The concrete was so uneven that a piece of tile wouldn’t lay correctly if we tried to do so. Then we looked at the work around the window. They put holes in the concrete to the outside of the house. They was a piece of plastic blocking a larger hole that was not flush to the concrete. Even now that piece of plastic allows the most water in. To explain that absolute absurdity of what they did is a hard task. There was rag blocking a pipe to the outside. We have no idea why but it was stuck all the way in with purpose. The outside pipe isn’t even connected to the pipe that goes to the sump pump drain. Now we have new leaks that are all over the basement. They basically opened up an entire new area for the water to go. We had a plumber come and look at the pipe and he dumped over 5 gallons of water into their pipe (drains into the sump pump area) and absolutely nothing came out of the other end so the water must be draining to other areas of our basement, causing the leaks that are popping up everywhere. So, what was the purpose of this system? When the kids left, they tried to collect the full balance. They wanted payment for a system that has ruined our basement. We refused. The sales person, owner, and a few other people from Ayers contacted us. The only thing they said is that they would come back out and “fix the problem”. At this point they have drilled holes into our house, broke up concrete, and made the leaking go from one to area to the majority of our basement area. At this point we want them to never touch our house again. They were condescending in every way. We were told that they would have a really good team come to our house to fix our problem. How many times do we have to have someone come to our house before we get a good team? Shouldn’t all of your teams be GOOD TEAMS? Ayers acknowledged they messed up. They said it was their fault. They only wanted to send more people into our home to what????? Fix the huge holes and jacked up work? Why would we trust them again?? At this point we had read some other complaints about Ayers. One said to check your permit. We did. No permit was ever pulled and yes, they did charge us for one. Then, they argued with us about needing one. We had checked with Mason County building inspectors and were told that we did need one. Ayers assured us that they didn’t (after charging us for one). Come to find out, they were told they needed one and quickly pulled one. So, all of this work was UNPERMITTED. They played that down like it was no big deal. The VP of Ayers said they have an entire department dedicated to permits. So, how does an entire department miss that? Yet, the sales person knew to charge us for one. Ayers has ruined our basement. Not only did they not fix the problem, but they made it leak EVERYWHERE. The first big rain we had after they destroyed our basement, we had an inch of water standing in our entire basement. We went from a small leak that prevented us from finishing part of the basement to our entire basement being flooded. We have to have Servpro come and clean up the flood damage and mold. We had to throw away furniture. Our son had nice guitars that had flood damage. We had electrical equipment that shorted out. It is unreal. They were notified of our predicament and the Vice President was nothing but condescending. So here we are with this BS Ayers “system” that is causing our basement to flood with water….done by (apparently) the “non-good team” consisting of only kids. All work was performed UNPERMITTED which means we have to report the unpermitted work when we sell our house. The kicker is that they are using scare tactics and threatening to put a lien on our house to secure the final payment. My question to Ayers….final payment for what? For the extra water in our basement? The big holes drilled into the concrete to the outside of our house? For the furniture you caused us to have to get rid of? The mold you caused? BTW, the plumber that looked at Ayers’ crappy work (that discovered the drain leaks everywhere instead of going to where it is supposed to go) also was able to figure out the original issue. We followed the plumber’s advice and it was fixed with a total cost of $450. So, like I said before, run away from Ayers and call someone else. Possibly, call a good plumber. Check yelp reviews. Ayers pays for their bad reviews to go away on certain platforms. We sure wish we had checked yelp"

"I dont like the fact that FSM does not schedule any inspections by city and gets paid in full without the final inspection being completed.What happens if the inspection fails and again the homeowner is responsible for scheduling the inspections. Not good.Also the permit process all messed up."

"Troy and his team were so wonderful throughout this entire process! Troy came out over a year ago to quote - he spent nearly 4 hours on my property making sure that he understood exactly what was going on with each of my buildings. He took several pictures and gave a very estimate. I had several other companies come out to provide quotes & they just simply weren't as thorough or kind. Troy continued to follow up and once we were able to budget for the project, he came out and made sure nothing had changed. Throughout the job he took TONS of pictures so I didn't have to go under the building to check it out. They were professional & very respectful of our business operations. I will have them back this summer to finish up some additional projects! HIGHLY RECOMMEND THIS COMPANY!"

"Not too well. Looks like a zebra every time it rains. Had them try to fix once and still awful."

"The most important thing I can say about Atlantic Coast Waterproofing is meet with all other foundation experts first, then call Gary. Why? INSPECTION 1. He pointed out that my basement floor overlaid the footer at different heights based on where you are in basement. --No other specialist pointed this out, this detail is very important 2. He was able to point out previous homeowners put in "home made" system --No other specialist pointed this out, this detail is very important 3. He was able to answer my questions about exterior of house that might need attention to maximize keeping basement as dry as possible, while working in parallel with interior system 4. Professional, respectful, straight forward PROPOSAL 1. Informative 2. Best warranty in the industry. 3. Cost came in similar to other proposals that would not have been effective solution for my situation INSTALLATION - BASICS 01. Anytime Gary ran into a home specific challenge he was able to overcome and offer different solutions to correct 03. Any silly question I had was happily answered 04. Walked me through progress daily 05. Was able to adapt to inspector asking for a different proposed sump pump solution, this was no problem 06. Was able to re-assure me that removal of old shower was best interest when he found sub-par installation and mold! 07. The work was super clean in basement 08. Trench was a good 14 inches wide, dug to bottom of footer, with 4 inch pipe installed 09. Gary made sure to test each weep hole very carefully and re-drilled any hole with questionable drainage or mortar clogs 09. Final gravel, pipe and cement installation was executed flawlessly 10. Permit inspector raved about the good job Gary and his team had done and he passed inspection with flying colors INSTALLATION - ABOVE AND BEYOND 01. There was questionable broken shower drain pipe, he just fixed it, no problem 02. While preparing area around sump pump Gary went the extra mile to investigate what could be another bad "home made" plumbing solution. Turns out the previous owner did not connect sump pump outlet to main sewer line, leaving a visible gap, and essentially allowing sewer gases to escape! Gary then switched gears, put on his plumber hat, and had multiple solutions to correct problem. There was a nominal cost associated with it, but I was MORE THAN HAPPY to pay for properly fixing a very bad plumbing situation. 03. Gary's crew are also there to get it done right. When his crew arrived one member pointed out that cleanout to main sewer line was not up to code. This was not pressing concern, but once other plumbing problems were uncovered, they brought this up to code at cost of some new PVC pipe. Very nice. 04. Gary's final cleanup surprised me, in a good way. After seeing first hand the unavoidable mess this type of work can cause, Gary humbly said they do their best with final clean up. Well, when we did final inspection, the basement and exterior never looked better. Nice."

"The true mark of a high-integrity business is when they offer advice that cuts against their own financial gain. We JUST had Patrick from Ark Foundation out, to examine why we were getting water in our basement; and he immediately diagnosed the issue as one of landscaping grading and drainage rather than foundation repair. He was SO helpful, friendly, knowledgeable and informative - and his advice directly went against any financial gain on his part (i.e., we weren't charged for the diagnosis; and his advice was to find a good landscaper). EXCEPTIONAL!!! So yeah, an absolutely superb experience, all the way around. THANK YOU, Pat, for being SUCH an excellent service provider!!! A++"

"They did an excellent job on my basement they were professional and polite. They cleaned up after the job. They kept me informed as they did the work."

"Job date is in the future."

"Lee does excellent work. He is on time and stays on schedule. He is skilled in drywall, carpentry, electrical and plumbing. He can do almost anything, or he knows someone who can do what is needed based on his years of experience. He cares about his work and strives to do it right. I started with fixing the garage and bathrooms, and based on the quality of his work I added the kitchen renovation and floor updates. I would definitely hire again for my next project."