Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Pella Windows and Doors

Windows, Doors

About us

SHOWROOM LOCATIONS; *GRAND RAPIDS, MI 2120 Oak Industrial Drive, Mon-Fri 9AM-5PM, Sat 10AM-2PM; *KALAMAZOO. MI 6150 Lovers Lane (By Appointment Only)

Services we offer

The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.542 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
14%
3
7%
2
5%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.0
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 26-42 of 42 reviews

Janice W.
06/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: Had new windows installed. The crew was excellent and professional. They worked in a timely manner and were very organized and they did an excellent job. The trim work is fantastic. I would highly recommend this company. They also pointed out a flaw in a window before I even had a chance to see it. It was reordered and replaced in 3 weeks with no issues

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from Pella Windows and Doors
Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team

Jack M.
05/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team

Don W.
04/2016
4.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team

Karen E.
09/2015
4.0
replacement windows
  + -1 more
unknown
Description of Work: We are having windows installed on September 14th-18th. We have only made our deposit for them to special make our windows.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$44,000

Response from Pella Windows and Doors
Thank you for your review. We appreciate and value your feedback! Best regards, Pella Community Team

Carl I.
08/2015
4.0
replacement windows
  + -1 more
unknown
Description of Work: This happened a couple of summers ago. Windows are excellent! Installation was not so hot, but the company worked to overcome errors in installation. Quality product.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your review. We appreciate and value your feedback. Enjoy your Pella products!

ruth ann H.
06/2015
3.0
replacement windows
  + -1 more
unknown
Description of Work: Installed patio door. It didn't happen in March because measurements were incorrect. It didn't happen in April because of several scratches on the new door...they were not minor. Things went ok with the third attempt. I did get 3 billing statements requesting payment of the balance due before the actual installation. I had paid half of the cost upfront. When I called about these billings I was told to ignore them...then I got the third statement dated May 15...this statement showed that the balance due was 31-60 days past due. There's a communication problem here. The installation on May 29 went well. I did have questions about the door hardware..the installers should have been able to answer these questions. I am not criticising the installers. They were always on time and acted professional.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$3,190

Response from Pella Windows and Doors
Thank you for your feedback. We have sent your comments directly to our customer support specialists for assistance. A Pella representative will be reaching out to you as soon as possible to discuss your experience. Best regards, Pella Community Team

Carol B.
05/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Windows were purchased and now we are having a new door from them. Very happy with their services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team

Don W.
04/2015
4.0
replacement windows
  + -1 more
unknown
Description of Work: I have had mixed emotions. Seems that since I only have 1 or 2 windows |left to be installed they don't seem as interested in my business. Also, all of the other window installers run specials, Pella requires that you spend $5,000 or more to get a break. I have had 4 or 5 windows already installed. |Estimated $8,000

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your feedback. We have sent your comments directly to our customer support specialists for assistance. A Pella representative will be reaching out to you as soon as possible to discuss your experience. Best regards, Pella Community Team

CARL G.
12/2014
5.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Pella Windows and Doors
Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team

Carol B.
10/2014
5.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Pella Windows and Doors
Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team

Barb S.
10/2014
5.0
replacement windows
  + -1 more
.
Description of Work: The installer was outstanding. He had a excellent work ethic, cleaned up nicely and was a perfectionist in his work. We later hired him to build my art room. His name is Kurt Piotrowski. He is an outstanding contractor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Pella Windows and Doors
Thank you for your positive review, we appreciate your feedback! Thanks again for choosing Pella products. Kind regards, Pella Community Team

Robert S.
10/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: They were professional and attentive from the very beginning through the entire project. Only have one minor issue of a window handle not being installed but it was promptly taken care of. I purchased my first few windows from Pella in 2010 and have been happy with them. This spring I finished replacing the remainder of the windows on my upper floor. |I have been pleased with the quality and appearance of the windows. It has made a big difference as far as sound and drafts go. I look forward to seeing the difference on the heating bills this winter!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Pella Windows and Doors
Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Thank you, Pella Community Team

Linda B.
10/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: I bought a new window screen.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from Pella Windows and Doors
Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team

Jacquelyn K.
10/2014
5.0
replacement windows
  + -1 more
unknown
Description of Work: Replaced living room and bedroom(s) windows. Installed wooden frame on kitchen and bathroom windows that were not installed when (Champion Windows) replaced those 16 years ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Thank you, Pella Community Team

Jim G.
10/2014
5.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Pella Windows and Doors
Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products. Kind regards, Pella Community Team

Benjamin S.
09/2011
3.0
replacement windows
  + -1 more
Got estimate only.
Description of Work: Got estimate only. Salesman was on time, courteous, professional and knowledgeable. The product was high quality but I could not see that the differences between pella and the other windows I looked at warranted the 30-40% higher cost which was quoted.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Sergei I.
06/2006
5.0
replacement windows
  + -1 more
THEY DID EXCELLENT WORK. THEY CAME OUT AND THE JOB DONE IN ONE DAY. THEY WERE POLITE AND CARING. THEY CLEANED UP VERY WELL AFTER THEMSELVES WHEN THEY WERE FINISHED.
Description of Work: THEY INSTALLED 13 WINDOWS AND 1 SLIDING GLASS DOOR.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000
    • 1
    • 2(current)

Contact information

2120 Oak Industrial Drive, Grand Rapids, MI 49505

http://pella.com/angie

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Doors

FAQ

Pella Windows and Doors is currently rated 4.5 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
Yes, Pella Windows and Doors offers warranties.
Pella Windows and Doors offers the following services: The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Ask for Details

Contact information

2120 Oak Industrial Drive, Grand Rapids, MI 49505

http://pella.com/angie