Apex Appliance Inc

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

unknown

.

unknown

I called the Apex office on a Monday afternoon. The receptionist told me someone could come out the next day and that they would call when they were on their way. She gave me a time frame of between 2 - 4 p.m. On Tuesday, I called the office back shortly after 3 p.m., just to confirm that I was on the schedule. She told me I was and assured me that he would be on his way shortly. About 10 minutes later she called back and told me he was almost to the house. When the repairman arrived, I explained the problem. He checked the machine for belt or motor damage. Found nothing there, then checked the gear box and found this to be the problem. The gears were not turning properly causing extra strain on the belt, which was causing the burnt smell. He said the gear box would have to be completely replaced in order for the machine to work. Since my washer is over 10 years old, he advised that it would not be cost effective to replace the gear box because between the cost of parts and labor, you could basically buy a new washer. He also tried putting a new belt on to see if it might work for a few more loads, since we were about to go out of town for 1 week, and had laundry to finish. He said he could try putting a new belt on to see if it might work for a few more loads, but after doing so told me that the gear box was not even turning at all. Since there was nothing more he could do, he charged me for the trip charge only, which was $69.00. I thought this was a little on the high side, but understandable with the price of gas and distance to our house, which was about 15 minutes. He did not charge me for the new belt. I found him to be very informative and friendly. He clearly explained the problem and reasons why he advised against the repair. He identified the problem quickly, seemed very knowledgeable and experienced. I also felt he took the time to evaluate, and did not rush through the service call. I would definitely use this repair service again.

We are still experiencing that same problem with the dishwasher. I think the serviceman they sent out was really inexperienced as he really didn't seem to know what he was doing. He was very nice and professional and really tried to fix our problem. I guess that is why I would go with the C grading. I personally don't think that I would use them again.

The lady I spoke with on the phone was very professional and told me they could come the same day, she would call me before they came. I received a phone call about an hour later and she asked if it was a good time, then she said they could be there in about ten minutes. Apex was on time and the repair man was very friendly and polite. He took a look at my washer, showed me the broken parts, took the time to explain how the parts worked, and told me how much it would cost to fix. They did a terrific job fixing the washer and it runs like new. They also have a policy that if something else goes wrong with the appliance in 30 days they do not charge a service call fee to come back out. I would recommend them to anyone.

The repairman was prompt, polite and professional. He even fixed another little problem (glued the door gasket back on) that I had forgotten I had!

THIS COMPANY DOES EXCELLENT REPAIR WORK. THEY WERE ON TIME AND READY TO WORK IMMEDIATELY. THEY DID EXTRA WORK BY CLEANING THE COILS IN THE BACK OF THE REFRIGERATOR. I HAVEN'T HAD ANY PROBLEMS WITH IT SINCE THEIR SERVICE.

OVERALL I WAS VERY PLEASED WITH THEIR WORK. THEY DID THE JOB IN A SHORT AMOUNT OF TIME AND THEY DID NOT OVERCHARGE ME. I WOULD CERTAINLY HIRE THEM AGAIN.

THEY CAUSED MORE DAMAGE THAN WHAT THEY ATTEMPTED TO FIX. THEIR WORK WAS EXTREMELY SUB PAR. THEY DID NOT OWN UP TO THEIR FAULTS. WE WOULD STRONGLY DISCOURAGE OTHERS FROM HIRING THEM.

THE TEAM THAT APEX SENDS OUT WORK VERY HARD. THEY FINISHED THE JOB EXTREMELY EFFICIENTLY AND WERE VERY ATTENTIVE TO DETAILS. THE SYSTEM WORKS WELL AND IF I HAVE ANY QUESTIONS I CAN CALL APEX AND THEY WILL ANSWER THEM ALL.

I WAS REALLY SATISFIED WITH THE WORK THE TECHNICIAN DID FOR ME. YOU COULD TELL THAT HE CLEARLY KNEW WHAT HE WAS DOING. I WOULD MOST DEFINITELY HIRE HIM AGAIN.

WE CALLED THEM TO REPAIR A DISHWASHER. IT HAS BEEN A FEW YEARS SINCE AND IT HASN'T ACTED UP AT ALL. THEY DO LASTING WORK AND WE ARE VERY PLEASED WITH THE RESULTS.

IT TOOK THEM A LITTLE WHILE LONGER THAN WHAT WE EXPECTED FOR THEM TO GET HERE. THEY HAD EVERYTHING TAKEN CARE OF RIGHT AWAY. THEY WERE VERY FRIENDLY AND APOLOGIZED FOR THE LONG WAIT.

THEY WERE VERY HELPFUL AND KNOWLEDGEABLE ON THE WORK THAT THEY DID. I FOUND THEM TO BE VERY PROFESSIONAL. THEY MADE SURE THAT I KNEW HOW TO WORK THE SYSTEM BEFORE THEY LEFT. I AM VERY HAPPY WITH THEIR SERVICES.