Apex Appliance Inc

We've used Apex Appliance for years and unequivocally recommend them! They're personable, thorough and honorable folks. Look no further!

On time, good communcation prior. Polite and professional. Found the issue right away. Gave us advice to prevent a repeat on the issue.

1. Washer hood. I sent them pictures and they could see the hood was broken. They could have told me a new assembly is needed to be ordered and we could have conducted the hood over the phone. 2, Cleaned the lint out went excellent 3. Refrigerator water dispenser. They could not figure it out and told me to call Whirlpool directly. For this repair, I googled search and found others with a similar issue. All Apex had to do was read the google search and helped me with conducting the repair. All told the repair person was at my home for 42 minutes and my charge was $177.00. I have not asked them, but I called other firms and found out Whirlpool has a technical support service that each firm pays a service fee. My guess is that Apex does not belong to it. I tried to email them a complaint as of this writing I have not heard back. The firm does not have an official email address, and they should have one. I sent my correspondence to a staff persons email she provided to me to show the pictures.

Great, Punctual and responsive and knowledgeable.

Apex technician was rude and unprofessional. After figuring out that it wasn't something simple - he told me outright that they don't work on "sealed systems" (Which is basically the whole refrigeartor), and then went on how my wife should've described problem better (which she did in details, to the secretary who wasn't listening) and that it's all my wife fault that he can't fix refrigerator. They had the model number, and they assured us that they do work on our model. Just forgot to tell that they don't work on most of parts. They did not forgot to charge 137 bucks for the visit. Stay away. They can't fix anything but simpliest things.

My nearly 30 year old range needed a new switch according to a repairman that evaluated it last week. He further advised that the part was no longer available through the usual distributors. I searched online and found the part, an OEM switch still in an unopened plastic bag. The woman who answered the phone at this repair company was sympathetic but they could not install the switch because they only installed parts they sold so they knew the parts were correct. It's a liability concern for them which I do understand. I am giving this service provider high marks because this woman, unlike other companies, suggested other places to try and gave me a phone number for one. She also took my name and phone number in case she was able to locate a repair service that would install my part. This is excellent customer service: pleasant, professional, helpful, and going that extra mile to try to help a customer. Customer service is a rarity these days. If the person who answers the phone is so professional, courteous, and helpful, I'm confident that the repair people are as well. If I need appliance service again, I will certainly contact this company first!

Tom was our repair person and he was very professional and polite. He went beyond what we expected. He told me exactly why it was happening and knew exactly what to do to make it never happen again and told us if it did happened again to call Apex and they would order a particular part that he told us we would need and we could do it ourselves. I would call Apex again on any of our appliances if we need anything again. Very very good service.

Replaced drive belt and idler pulley which had gotten hot and failed. Had the parts with him so he could take care of it right away. Now works great.

I have used Apex for 14 years and they are the only appliance repair company I will use. They are honest, friendly and fix any problems immediately. If they can't fix or you are better off buying new they will tell you. I highly recommend Apex to all my friends and anyone to use.

Lady was friendly on the phone. Went to pick-up the part and the man (owner?) didn't really acknowledge me because he was reading about football online. The total for the part was more than the woman quoted me earlier, but I didn't notice until I got home. I didn't go back because it was only a couple of dollars difference. I'd probably go back there again because the location was convenient for me.

Apex Appliance Inc. were wonderful. I called and they got back to me immediately and set up an appointment that day, which was very shocking. I was thinking I was going to have to wait. My washer has been broke for awhile. They came in and he was fantastic. He came in, he walked me through everything. He showed me what he was doing. When one thing wasn't what he thought possible, he went through other issues, to see if those things were possible. Actually, he found out I had more issues that I thought I had. So, he went through everything. He's very thorough and very personable. We talked as he worked. And he taught me some things and gave me some training and education along the way and got my washer going. Within an hour, he was done. He had my washer going. It was fantastic. The price is very, very fair. The things that I had, I had expected it to be much more than what it was.

I have too many projects going on right now and I have dealt with people not calling, materials taking several weeks to come in so when this happened I was really frustrated. I can't remember who came out but he was awesome! I felt he was very honest, experienced, punctual and they called to say he was on his way. It helped he loved my dog! I would call them again for sure.

Honest, prompt service. Would use again.

On 3/24/13 our ice/water dispenser in our fridge stopped working. Called on 3/25/13 around 9.30am. Scheduled an appointment for 7.30-8.30 am on the 26th. Logan arrived almost right at 8.00 perfect. Made the repair in less than a 1/2 hour no parts needed perfect. Very satisfied with the work. Somewhat dissatisfied with cost. $3/ minute $77 service call $40 labor.

We just moved into a new house and I noticed there were spider webs between the glass of the oven door. I was carefully disassembling the door, but when I took off a part it started falling off so quickly I could not figure out how it should go back together. The Apex technician came out the next day and after careful examination (without specs) he was able to get the door back together, even though one part was cracked. That saved me the cost of the new part which would have been expensive and needed to be ordered, which would have been an additional delay. I appreciate his honesty and extra efforts to get the stove back in working order, all the while being mindful of the cost. I will definitely use them again!

I called for my dryer to be repaired on a Friday morning - fully expecting that I would have to wait for a Monday appointment time. But the receptionist put me on hold to check the schedule and then told me a technician could by at my home around 3pm that same day. The technician arrived on time, was professional and friendly. He informed me of the price of the repair ($150) put told me that the part had to be special ordered. He had already ordered the part by phone from my laundry room and promised to return Tuesday to complete the installation. He asked what time would be convenient and I told him that I would only be around for a short window of time Tuesday afternoon and he said he would hard to make back within the window of time. He did arrive right on time performed the repair in less than 20 minutes and was on his way. I was able to pay by credit card over the phone the next day. I would highly recommend Apex Appliance to customers in NE Kent County, MI.

Placed a request for a service call on my Whirlpool fridge/feezer which was not cooling as it should. APEX was able to get me on their schedule for the early afternoon which was great given that the items in the freezer were already thawing. Ron showed up about 2:30 (scheduled to arrive between 2 and 4) and after a quick look pretty much knew what the problem was. I discovered he had over 47 years of experience working for APEX and it showed. Ron was friendly and informative and got the job done relatively quickly considering he had to spend some time putting things I had taken apart back together again ( I am usually able to troubleshoot problems but this one, well, not so much). He then had to dissasemble the right pieces, replace an electronic component and manually defrost the coils. In my estimation he has probably done this a thousand times because he sure made it look pretty straight forward. Given that I was already mentally prepared to have to purchase a new unit for around $2,000, I felt the service fee was a real bargain. I highly recommend APEX. I have previously purchased parts from them and they have always been very helpful.

called Apex, the lady who answered the phone was very nice, they were able send someone out the same day, she gave me a 2 hour window and she said they would call before coming out, they called before and was here within the stated time frame. the dryer was fixed very quickly, Dave who did the repair was very nice.

Now I know why there were 20 favorable reviews and an A rating for Apex. Kathy was friendly and scheduled my appointment the next day. The service tech arrived on time, in a company vehicle and was appropriately dressed and courteous. (I get worried when an out-sourced, third party company sends someone with no identification, in a rusted out pick up, wearing torn clothes.) He took the time to explain how the range worked in terms I could understand and showed me the problem. It was fixed and he was out in 20 minutes. What a great experience. Comcast could learn a lot from you!!

Analyzed the problem and fixed it in a very efficient and proper manner.

My 12-year-old Kenmore dryer stopped heating. The technician showed up and diagnosed the problem quickly and had the parts on his truck, gave me an estimate, made the repair, and even vacuumed out inside the dryer mechanisms where I couldn't see and checked the lint exhaust out of the house to make sure it was clean and open. He was thorough, professional, nice, and answered all my questions. By the way, he came up the day after I called for service. Very satisfied.

The entire experiene with this company was great. The woman who took my call and scheduled the appointment was friendly and professional. Ron, the service tech was prompt, friendly, and professional. He completely explained the problem with the washer in terms I could understand. He gave me a written estimate on repairing the washer. And he gave me much needed advice on purchasing a new washer (for example, the difference between belt driven and direct drive). The cost of the estimate, at $67.00 was very reasonable. I will definately use Apex Appliance again and will recommend them.

Awesome. An honest repairman, made a easy and no-cost suggestion to us, did a minor clean job which got the job done and saved us several hundred dollars when he could have easily lied, sold us a new expensive part and left. Highly recommended and will use again.

The two men who came were professional, prompt, friendly. They hoped they had the appropriate part in their truck, but after calling their office, found out the part would have to be ordered from their warehouse. Their office called me the next afternoon to let me know the part was in and the same two repair men were able to come later that afternoon to install the new fan motor. Pleased with all aspects of transaction. Hoping it would be less expensive, though. Men were one older more experienced and a younger man. Clean, professional, friendly.

Technician unclogged drain and removed ice buildup but scratched up the bottom of the freezer in the process. Now ice is gone and drain functional, but a mass of gray scratches are visible when opening the door. Not happy.