Welcome to TERRY ALLEN PLUMBING & HEATING
At Terry Allen Plumbing & Heating, we strive to offer the best service, quality, and price in the greater Flint area and surrounding communities in and near Genesee County. Whether it’s a burst pipe in the middle of the night, a furnace tune-up, or a broken air conditioner in the middle of summer, we’re here to help 24 hours a day, seven days a week. We look forward to serving you!
Business highlights
61 years of trusted experience
Emergency Services Offered
Services we offer
Heating & cooling sales, installation, repair & maintenance, air duct cleaning, plumbing including leak detection, water heater, toilet, sink & tub, pipe, food disposal, gas line & bathroom remodeling.
heating & air conditioning/hvac, plumbing, water heater repair
+ 1 more
unknown
Description of Work: installed new boiler and plumbing in a 4 unit building just before winter set in.
Rating Category
Rating out of 5
quality
5.0
punctuality
4.0
Yes, I recommend this pro
$10,000
David B.
02/2016
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
james S.
08/2015
4.0
heating & air conditioning/hvac, home remodeling, water heater repair
+ 1 more
unknown
Description of Work: Bathroom remodel, water tank.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200
Mary N.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara H.
07/2015
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
unknown
Description of Work: Our sump pump quit working. They replaced it. They came out the same day we called.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Joan M.
05/2015
5.0
appliance repair, heating & air conditioning/hvac
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
jennifer S.
04/2015
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
They are phenomenal.
Description of Work: I have used them for several different properties for work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William F.
01/2015
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: opened a stopped up sink.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Josephine B.
12/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Furnace, hot water heater, and toilet installed. Everything went very well and the installers were very thorough in answering our questions. We use Terry Allen for all of our furnace, air conditioning and plumbing needs and will continue to do so. The manager, sales associates and office staff were very kind and helpful during this whole process and I appreciate the professionalism they all showed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Karen F.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They installed a new furnace and air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
mike G.
09/2014
3.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Capacitor went out on unit. Replaced and got it running, but subsequent check by different provider found the fan running backwards and some other issues that were hurting efficiency.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$300
Frank M.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Replaced lift pump. Great job. Professional. Same day service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen L.
04/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Iris C.
03/2014
5.0
plumbing
+ -1 more
things went great!!!
Description of Work: repaired pipes, fixed sink
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
Martha B.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
Everything was good. The people were real personable and did a good job. Two people came, and I think one was towards learning the particular job and he worked on it too. We were down there watching and they told us what was wrong with our furnace. We called them because our furnace would go off anytime. We had to figure out what was wrong with it but before that, it would come back on again. It did that a couple of times and then we called them. So they let us know what was wrong with it and showed us how the part looked that was bad. We didn’t have a choice but to get a new furnace. They were able to walk us through about what went wrong. They helped us learn and understand. So we know that they are just not making stuff up. They had to do some work because our old furnace was not vented out and so they vented it out now at the side of the house. They had to drill through our fire basement to get the vent out to the side of the house. They had to do all that. They cleaned up well after themselves. They are a good company to work with. Their price sounded fair to me. It was a pretty high quality furnace that we got. They’ve been in business for a long time and so they are well known here. They have a good reputation. We will use their services again in the future.
Description of Work: We used Terry Allen Plumbing & Heating. We last used their services may be in March. They put a new furnace in for us. They had to do some work because our old furnace was not vented out and so they vented it out now at the side of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Laura H.
06/2011
5.0
plumbing
+ -1 more
I contacted the store to schedule appointment. The technician called prior to the appointment to confirm and promptly arrived at the scheduled time. The old toilet was removed and taken away for disposal. The new toilet was installed and the technician advised he used metal bolts to install the toilet, instead of the plastic bolts included with the toilet. He spent a great deal of time flushing and letting the toilet fill to ensure it was running properly. We have well water which sometimes causes particles to get caught in the fill mechanism. The job was completed and the area left very clean. I had to call the technician back a couple days later because the toilet kept running after filling. This was due to the well water and particles that got caught in the fill mechanism. The technician returned very timely after contacting the store. He showed us how to clean the filter on the fill mechanism if the problem happened again. Have not had any further issues. Extremely pleased with the service and responsiveness by this provider.
Description of Work: Removed existing toilet and replaced with new toilet I had purchased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Martha B.
02/2011
5.0
heating & air conditioning/hvac
+ -1 more
On the day I called, which was a Tuesday, I was asked if 8:30 the next morning would work for us. The clerk told us that the technician would call before coming. He called around 8:15 and arrived shortly after. He and an assistant (apprentice) looked at our furnace. They were both very friendly and professional. They pointed out our furnace problems to us and told us the causes and effects of our problem. My husband and I asked several questions and they were answered to our satisfaction. We decided to have a new furnace installed the next day. They told us that they would probably be the installers as the company tries to keep the same people throughout the process. They said they would be back around 8:00 or 8:30 the next morning. We again had a call before they came. It took them about half a day to take out our old furnace, install the new one and complete all associated work, including cleaning up after themselves. My husband stayed in the basement with them the entire time as he was interested in watching and talking with them and they were not bothered by this and were very friendly. Our dog was up and down and that did not bother them either. One reason I called Terry Allen was that they had a good rating on Angie's List and we often buy parts from their parts store. We did not compare any prices, so I can't really say whether we got a good price or not.
Description of Work: We had them out to clean our furnace and check on a problem we had been having off and on. A technician and an apprentice came. As soon as the technician opened the furnace, he found that the flames from our burner had been coming a little out of the area they were supposed to be contained in and were burning a small circular area on the metal on the sides of the furnace. He also noticed that the flames were partially orange/yellow which indicated air coming in. He determined that we had a crack in our heat exchanger. He then used a camera to look inside and showed us the image where some of the rivets had come out. Rather than replace the heat exchanger, which is an expensive and labor intensive project, we thought it would be better to purchase a new furnace. We had him explain to us about the furnace that he recommended which was a Lennox. It sounded like an energy efficient furnace with many good features. We decided to purchase the higher end furnace. (We were also told that the furnace would qualify for rebates to total $750.00.) The same two people came back early the next day and installed the furnace. They also had to disconnect our previous vent system (sheet metal pipes) and replace it with a PVC vent and intake system that was routed up to our rafters, then out the side of the basement to the outside of the house. They installed a programmable thermostat.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,475
Cheryl M.
12/2010
5.0
heating & air conditioning/hvac, water heater repair
+ 0 more
I was not there, my uncle looks after the property for me. I was very pleased with the price for the installation and everything. I was not involved with him directly. I am happy with the unit. It is an excellent product.
Description of Work: They replaced the air conditioning, heater, and water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
Yes, I recommend this pro
$6,800
Judith S.
04/2010
5.0
heating & air conditioning/hvac
+ -1 more
A follow up to my report back in October. They called to make sure we would be home & sent out a tech to double check on the central air. The tech turned the unit on, checked refrigerant pressure & made sure everything worked as it should. He asked if we had any concerns about the furnace as well. We told him we were very pleased with it. He was very courteous and professional and we appreciate that they sent someone out to make sure the air worked ok at no charge to us.
Description of Work: Follow up visit after October installation to check central air functioning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lorna W.
02/2010
4.0
heating & air conditioning/hvac
+ -1 more
Terry Allen is relaible, and in certain instances, I will hire them again.
Description of Work: In this particular case, I called Terry Allen for a check/repair on one of the pumps on my hot water boiler. The technician who responded has been here before, and he is an older man with experience. The pump was in need of oiling, which he did, along with the pump for the second zone. I feel, in this situation the cost was fair, and they were fairly prompt. In the past however, on an AC repair, there were several trips to work on an air handler on one of the two systems in my house. the ceiling still leaks below the unit, which is apparently not draining correctly, and I will have to take out the ceiling below t he unit to access the real problem and make sure it gets a complete repair. (which may be the fault of the remodeler hired by an owner before myself - Oakridge Builders)
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Judith S.
10/2009
5.0
heating & air conditioning/hvac
+ -1 more
We had Terry Allen and Goyette give us estimates on a new furnace and central air. The Terry Allen rep was more thorough in his evaluation, actually measuring the house and asking about the amount of insulation we had. As a result, he suggested a 70,000 BTU furnace over the 60,000 the Goyette rep said was large enough. He also spec'd a 2 1/2 ton AC condenser with a 3 ton coil for the air, as opposed to a 2 ton suggested by Goyette. Prices were withing $125.00 of each other. Based on his better evaluation of our house, we went with Terry Allen. The installation was done on Oct. 16, ad we couldn't be happier. The two installers were friendly and very professional, and answered all of our questions as the job progressed. The arrived at 9:15am, and stayed until 9:15pm to finish the job, go over everything with us and program the thermostat. They also gave us tips on what night time set back for the furnace and AC settings was the most efficient. They said not to hesitate to call if we had more questions, and if they couldn't help over the phone they would come out. The only evidence of their being here is the new furnace; everything is cleaned up. Also, they originally said the AC installation would be completed the next day, but they completed everything in one day. We were pleasantly surprised that they stayed as late as they did to finish everything.
Description of Work: Replace the 25 year old furnace and install central air. Adapt the existing duct work to the new unit. Install chimney liner for the water heater and PVC air inlet & outlet lines for the new furnace. Add a circuit breaker, disconnect and wiring for the central air condenser unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,600
Cheryl M.
06/2009
5.0
heating & air conditioning/hvac
+ -1 more
This contractor encountered a nightmare situation when they arrived, and they handled it beautifully. This is a second home, and we're out of state, so a relative was handling the install for us. We didn't know that the power line had snapped at some point, and the local utility company had to be called out. It was freezing in the house, and there was no electricity. The guys did a great job with everything, and my uncle was very impressed. I had to replace my HVAC in my primary home a few years ago, and I got totally ripped off! The price that Terry Allen gave us for a top-of-the-line unit was less than we paid for our crappy contractor grade piece of s*** that actually increased our utility bills over the the old unit! I highly recommend this company. They are very courteous, on top of things, and treat their customers like they give a d***.
Description of Work: New HVAC system, sump pump, water heater, air filter, humidifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,800
Karen R.
09/2008
5.0
plumbing
+ -1 more
The toilet started backing up again that evening, so I called them back the next day. They snaked the lines again and upon further investigation, the drain line from that toilet to the sewer main was sagging which was the actual cause of the backup. They strapped the line back up and flushed the toilet about 10 times in a row to make sure it worked before they left. No charge for the return visit.
Description of Work: My toilet was constantly backing up in spite of repeated doses of Drain-o so I called to have them snake the lines out. They had some trouble locating a power snake of the correct length, so there was some delay on their arrival, but they called several times to keep me appraised of their progress, then called when they had located the equipment to make sure I was home. They snaked out the lines all the way to the street and made sure the toilet worked before they left.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Karen R.
09/2008
5.0
heating & air conditioning/hvac
+ -1 more
I've used this company before for plumbing and they also get an A+ for that. They call before sending the tech so you're not stuck home waiting for someone to show up "between 8 and 5." The tech was prompt, courteous and when I explained that I'd never had a furnace humidifier before, showed me how to operate and maintain the system without talking down to me or making me feel foolish, explained everything that he did and vacuumed out my furnace and informed me that it had a second filter that I didn't know existed. He also found a leak in some of my duct work and re-glued the PVC for me. I feel that the price I paid for the service I received was very reasonable.
Description of Work: Inspected and serviced the humidifier on my furnace.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
Appliance Repair,
Sewer Cleaning,
Ceramic Tile
FAQ
Terry Allen Plumbing & Heating is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Saturday: 9:00 AM - 1:00 PM
Terry Allen Plumbing & Heating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Terry Allen Plumbing & Heating offers free project estimates.
No, Terry Allen Plumbing & Heating does not offer eco-friendly accreditations.
No, Terry Allen Plumbing & Heating does not offer a senior discount.
Yes, Terry Allen Plumbing & Heating offers emergency services.
Yes, Terry Allen Plumbing & Heating offers warranties.
Terry Allen Plumbing & Heating offers the following services: Heating & cooling sales, installation, repair & maintenance, air duct cleaning, plumbing including leak detection, water heater, toilet, sink & tub, pipe, food disposal, gas line & bathroom remodeling.