WaterWork Plumbing

Plumbing, Drain Cleaning, Sewer Cleaning,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Licensed and insured Master Plumber. We strive to provide the best service possible to our clients. We serve the plumbing needs of residential, commercial and industrial clients. We are a team of 10 individuals. The company is large enough to handle any project but still retains the ability to offer a personal experience. Our trucks are fully stocked with the majority of products needed to make repairs on the plumbing systems in your home or business. Normal business hours are 8:30 to 5:00 Monday through Friday and 8:30 to 2:00 on Saturday. We offer emergency service 24/7/365.

Business highlights

18 years of trusted experience
LGBTQ+ Friendly
Emergency Services Offered

Services we offer

Sewer and drain cleaning, camera and location for problem drains, hot water heaters, sump pumps, toilet repair or replace, garbage disposals, backflow testing, bathtub and shower valves, whole house re piping using copper or pex, faucet repair and replace, pipe thawing, service for residential, commercial and industrial buildings, instant hot water, water powered back up pumps, plumbing for additions and remodel work, emergency service offered 24/7/365, sewer/drain excavation and replacement.

Services we don't offer

Heating and cooling, basement waterproofing, electrical, drywall, carpentry, handyman service.

Amenities

Senior Discount

$20.00

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7358 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
1%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 76-100 of 358 reviews

Naomi H.
05/2021
5.0
plumbing
  + -1 more
WaterWork was very prompt, very efficient and spontaneous to my urgent request for plumbing services. Mark, the master plumber, was awesome in his diagnostics. He quickly identified and solved all problems. I highly recommend WaterWork for all plumbing needs. I highly complement Mark for his skill.
Description of Work: Leaking, running water in tub and two toilets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$383

Nevin B.
05/2021
5.0
plumbing
  + -1 more
Chris was friendly and knowledgable. Went the extra mile to finish the job so my new gear would be easy to use.
Description of Work: shut off valve replacement, shell pump replacement
Rating CategoryRating out of 5
Yes, I recommend this pro

Cynthia P.
04/2021
5.0
plumbing
  + -1 more
it went great. the technician gave me good insight and the problem was solved. the technician did a great job!!!!
Description of Work: leak under the washer
Rating CategoryRating out of 5
Yes, I recommend this pro
$95

John M.
04/2021
4.0
plumbing
  + -1 more
Quick and efficient. Didn’t clean up work are.
Description of Work: Spigot repair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Julian A.
04/2021
5.0
plumbing
  + -1 more
Had an appointment opening a day earlier, so they called to see if I was available, I was. Showed up a half hour later. Was extremely profeasional. Fair price. I would recommend to friends and family.
Description of Work: Outside Spigot
Rating CategoryRating out of 5
Yes, I recommend this pro

Brian R.
04/2021
5.0
plumbing
  + -1 more
Great - prescribed affordable solution and work was done same day!
Description of Work: new water spiggot for backyard service
Rating CategoryRating out of 5
Yes, I recommend this pro

Ian F.
03/2021
5.0
plumbing
  + -1 more
They were great! Reasonable price and very quick service.
Description of Work: Fix a leaky shower connection
Rating CategoryRating out of 5
Yes, I recommend this pro

Ben N.
01/2021
5.0
plumbing, drain pipe, drain cleaning
  + 1 more
Great experience from customer scheduling to completion. Customer service was very responsive and friendly. John, the plumber, was on time, friendly, informative, and did great work. Would definitely hire again.
Description of Work: Drain cleaning and pipe replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Jill B.
12/2020
5.0
plumbing
  + -1 more
Everything went well from my initial phone call to the completion of the project. The person I spoke with first at WaterWork Plumbing was very polite and efficient. She was able to give me a service appointment the next day. She called prior to the plumbers' arrival and the plumbers' arrived within the stated time period. All work was done efficiently and within the stated timeframe. Will definitely recommend and use WaterWork Plumbing again.
Description of Work: Installation of a new faucet
Rating CategoryRating out of 5
Yes, I recommend this pro

Margaret D.
12/2020
5.0
plumbing, drain cleaning
  + 0 more
Snake drain in the basement and change the kitchen faucet
Description of Work: The office was very nice and told me someone will come the next day. Brian was on time, was very nice and informative. I really appreciate WaterWork’s COVID-19 policy of wearing masks and gloves. He also wore shoe covering and kept everything clean, unlike the last plumbers I hired who left a muddy mess in my basement and the hallway. He quickly snaked the drain in my basement. I ended up asking him to install a new faucet in the kitchen sink. I would definitely hire WaterWork again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason T.
12/2020
5.0
plumbing
  + -1 more
Absolutely excellent work done by waterworks plumbing. Several issues got solved all at once, and the drainage system has never worked this good. I will be hiring them again very soon to put in another bathroom.
Description of Work: Replacing old cast iron plumbing and redesigning soil stack system for proper venting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

Ronald C.
12/2020
5.0
plumbing
  + -1 more
Went fine. Removed drain and came back a week later to install new. Had the tub reglazed so they had to wait for that to cure and Thanksgiving fell in that week.
Description of Work: Bathtub drain removed and new pvc drain installed

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Joyce D.
10/2020
5.0
plumbing
  + -1 more
It went fine, clean up and drain was cleared
Description of Work: Unclog drain
Rating CategoryRating out of 5
Yes, I recommend this pro

Karen F.
10/2020
5.0
drain pipe, plumbing
  + 0 more
They were great. It was big deal. They were professional.
Description of Work: They fixed my plumbing issue on digging up the floor on my laundry room and replaced pipes.
Rating CategoryRating out of 5
Yes, I recommend this pro

John R.
10/2020
5.0
plumbing, drain cleaning
  + 0 more
Perfect! John was very professional! He got the job done. Very much appreciated. Will use again in the future
Description of Work: Drain work

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Genevieve W.
10/2020
5.0
plumbing
  + -1 more
we had one small problem, but Ryan came back & took care of it.I've used this company before & have been very pleased, They are efficicent, professional, & very personable. would definetely reccomend
Description of Work: Installed cold side cartridge for lav sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Gwendolyn C.
10/2020
2.0
plumbing, water heater repair, wells
  + 1 more
I smelled gas strong throughout my house a week ago. I called DTE Energy to come out and they found the hot water heater was installed incorrectly. I called the Waterwork company twice and left messages. I received no response.
Description of Work: install a new water heater and sump pump. A new handle on toilet.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0

$1,200

Response from WaterWork Plumbing
We apologize for not completely satisfying this homeowner but this review is not completely accurate. We have spoken and apologized to this homeowner multiple times about this issue. The water heater was installed per code but there was a slightly loose fitting on the gas line. We were not given the opportunity to correct this issue ourselves and we were not informed about the gas leak until a week after she called DTE. We have offered and are still willing to do more to try and gain this homeowners confidence back. Please call our management team to discuss further. Our number is 248-542-8022. David, owner of WaterWork Plumbing.

bobbie T.
09/2020
5.0
plumbing
  + -1 more
Price was explained and the job done in timely manner.
Description of Work: Repair toilet and flange
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa P.
09/2020
5.0
drain cleaning, plumbing
  + 0 more
Very thorough and professional. Took the time to explain and answer all questions we had. Would definitely hire them again!
Description of Work: Camera Inspection
Rating CategoryRating out of 5
Yes, I recommend this pro

Bob W.
09/2020
3.0
drain pipe
  + -1 more
The work was done well and completed in 90 minutes. I felt the labor charge of $288.00 was excessive.
Description of Work: there was a leak in the shower head and facuet There was a leak in the shower head and faucet.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$433.76

Scott D.
09/2020
5.0
plumbing
  + -1 more
very good service provider, very decent company
Description of Work: Drain Clean up for Tree Roots
Rating CategoryRating out of 5
Yes, I recommend this pro
$200

Berni O.
09/2020
1.0
water heater repair
  + -1 more
Said needed replacement after being one day late in going. Said they called me they did not. I called them they said could not give a quote until they received paperwork from Technician. Never got back with a quote or followup. Total lack of communication.
Description of Work: diagnosis of water heater failure
Rating CategoryRating out of 5

Response from WaterWork Plumbing
This is David, owner and master plumber of WaterWork Plumbing. I apologize if this homeowner was not satisfied with the service provided by our company. I have spoken with the team to get a background and have reached out to Mrs. [Member Name Removed] to speak further. I hope to hear back from her to rectify her concerns. Our number is 248-542-8022.

Margene S.
09/2020
4.0
water heater repair
  + -1 more
Basement of rental property. Heater was not installed when promised, it was very expensive. Work done properly and performance is good
Description of Work: replacement of water heater-50 gallon

Rating CategoryRating out of 5
quality
4.0
value
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$1,300

Esther R.
08/2020
5.0
drain cleaning, plumbing
  + 0 more
basement drains were clogged terribly due to tree roots
Description of Work: It went wonderful Kenny did an excellent job he was so professional and hard working made sure he got the job done and cleaned up after himself
Rating CategoryRating out of 5
Yes, I recommend this pro

Jonathan M.
08/2020
1.0
drain pipe, sewer cleaning
  + 0 more
WaterWork Plumbing charged me over $600 for what amounted to a problem diagnosis, and then told me me that they can't fix the problem and to go elsewhere! I hired WaterWork to fix a sewer line clog at my property. They visited the property, scoped the line, and performed a cabling on the line. They admitted that they could not clear the clog, gave me a bill for over $600, and told me to hire another company. Really?! The problem still exists, and they want over $600! I'll pay for someone's effort and diagnosis, but these guys are plumbers, not brain surgeons!
Description of Work: Sewer line cleanout

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

$650

Response from WaterWork Plumbing
This individual has had multiple plumbers and the city of Detroit investigate a problem sewer line that he has known about for over a year. He contacted our office, gave us the long back story of the many people he has had look at this line and asked us to go out and diagnose what the issue was. He was not present for the service at this vacant home in Detroit as he lives in the Miami, Florida area. We gave him options of what we could do and some general pricing. He agreed in writing to have us proceed and authorized up to $1000 towards the diagnosis. We spent almost 4 hours working on this line, we found that the line is damaged/broken. We gave him options for a permanent fix but he opted to not to proceed. We gave him a total for the work we performed which he approved prior to paying us with a credit card.

Contact information

1049 Hilton, Ferndale, MI 48220

www.waterworkplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
8003885
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
04/30/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Water Heaters,
Natural Gas Lines,
Water Filtration and Softening,
Excavating

FAQ

WaterWork Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 2:00 PM

WaterWork Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, WaterWork Plumbing does not offer free project estimates.
Yes, WaterWork Plumbing offers eco-friendly accreditations.
No, WaterWork Plumbing does not offer a senior discount.
Yes, WaterWork Plumbing offers emergency services.
No, WaterWork Plumbing does not offer warranties.
WaterWork Plumbing offers the following services: Sewer and drain cleaning, camera and location for problem drains, hot water heaters, sump pumps, toilet repair or replace, garbage disposals, backflow testing, bathtub and shower valves, whole house re piping using copper or pex, faucet repair and replace, pipe thawing, service for residential, commercial and industrial buildings, instant hot water, water powered back up pumps, plumbing for additions and remodel work, emergency service offered 24/7/365, sewer/drain excavation and replacement.
Heating and cooling, basement waterproofing, electrical, drywall, carpentry, handyman service.

Contact information

1049 Hilton, Ferndale, MI 48220

www.waterworkplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM