WaterWork Plumbing

Plumbing, Drain Cleaning, Sewer Cleaning,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Licensed and insured Master Plumber. We strive to provide the best service possible to our clients. We serve the plumbing needs of residential, commercial and industrial clients. We are a team of 10 individuals. The company is large enough to handle any project but still retains the ability to offer a personal experience. Our trucks are fully stocked with the majority of products needed to make repairs on the plumbing systems in your home or business. Normal business hours are 8:30 to 5:00 Monday through Friday and 8:30 to 2:00 on Saturday. We offer emergency service 24/7/365.

Business highlights

18 years of trusted experience
LGBTQ+ Friendly
Emergency Services Offered

Services we offer

Sewer and drain cleaning, camera and location for problem drains, hot water heaters, sump pumps, toilet repair or replace, garbage disposals, backflow testing, bathtub and shower valves, whole house re piping using copper or pex, faucet repair and replace, pipe thawing, service for residential, commercial and industrial buildings, instant hot water, water powered back up pumps, plumbing for additions and remodel work, emergency service offered 24/7/365, sewer/drain excavation and replacement.

Services we don't offer

Heating and cooling, basement waterproofing, electrical, drywall, carpentry, handyman service.

Amenities

Senior Discount

$20.00

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7358 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
1%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 51-75 of 358 reviews

Mark B.
07/2022
5.0
plumbing
  + -1 more
Great service, prompt, and very professional. Will contact them again in the future.
Description of Work: Replace Garbage Disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Mercille A.
07/2022
5.0
sewer cleaning
  + -1 more
The technician came out and snaked the sewer line was one time and very professional explained the process. Would definitely recommend.
Description of Work: Snake sewer line

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Emil S.
07/2022
5.0
plumbing
  + -1 more
Very well. Service rep, Brian, arrived on time reviewed the problem and went to work. Completed rhe rask cleaned up, and explaned what he had done, presented the bill and was gone. Everyrhing is working as it should. Will hire again if needed. Thank you
Description of Work: Replace toilet fill valve

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Martin V.
06/2022
5.0
plumbing
  + -1 more
Excellent. Very professional and reasonably priced. Will be contacting them again for future work!
Description of Work: Replacing the main water line inside my house.
Rating CategoryRating out of 5
Yes, I recommend this pro

John G.
06/2022
5.0
plumbing
  + -1 more
The technician really knew his stuff. He was friendly and did top notch work I'd hire this company again in a heartbeat.
Description of Work: I needed my bathroom faucet and all the pipes under the sink replaced as well as the drain needing unclogged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Vernon B.
06/2022
5.0
plumbing
  + -1 more
Don arrived on time. In fact he was slightly early. He resolved both issues to my satisfaction. One of my issues needed a new part, which he had on his truck. Very pleased with the service provided by Water Work.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$377

Alfred S.
06/2022
5.0
plumbing
  + -1 more
Well done and handled unexpected issues proficiently
Description of Work: Replace defective refrigerator water cut off valve

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Felecia S.
05/2022
5.0
plumbing
  + -1 more
They did a great job. I’d definitely hire them again.
Description of Work: Replaced exterior faucets

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

Response from WaterWork Plumbing
Thank you so much for your kind words. We strive to provide the best service and the best customer service. We're glad you had a great experience and we look forward to working with you in the future!

Bob D.
02/2022
4.0
plumbing, drain cleaning
  + 0 more
It went well even though the price was high.
Description of Work: They reconnected the water line leaking in the toilet.
Rating CategoryRating out of 5
$173

Michael B.
01/2022
4.0
plumbing
  + -1 more
Good but expensive . 399 dollars That is a lot for that service
Description of Work: Refrigerator Water line and shut off

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$399

teri C.
01/2022
5.0
plumbing, gas leak repair
  + 0 more
Excellent, fast, tech double checked the furnace and water heater for working order.
Description of Work: Installed gas shut off valve
Rating CategoryRating out of 5
Yes, I recommend this pro

Don Z.
11/2021
5.0
plumbing
  + -1 more
Outstanding customer service and quality of work from every WaterWork employee I dealt with from the courteous and competent receptionist who took my call and arranged for a crew to be at my house within an hour to the repair crew who expertly and courteously completed the job very quickly.
Description of Work: Bathroom faucet replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

Richard W.
11/2021
5.0
plumbing
  + -1 more
Excellent job. I thought we might need 2 or 3 different contractors to resolve all the issues. Mark managed to solve all of problems in about 2 1/2 hours.
Description of Work: Had suffered water damage. Needed to find water leak and stop it. Unfortuanately, the leak was uned a five hundred pd refrigerator. Serviceman, moved refrigerator, identified source of leak and needed parts. I have had a lot of services performed over the years, but this young man was a revelation. Outstanding job!
Rating CategoryRating out of 5
Yes, I recommend this pro

Mike P.
10/2021
5.0
plumbing
  + -1 more
WOW! Chris did a great job. Exceeded my expectations. Got a quote for more work from them. Thank you, Thank you, Thank you
Description of Work: Toilets, outside water valves

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

robert P.
09/2021
5.0
plumbing
  + -1 more
They were professional and happy with their service
Description of Work: They did clocking all around the shower and it's stop leaking.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Kandy W.
07/2021
5.0
drain cleaning
  + -1 more
Very professional. Did a great job. Would definitely hire again
Description of Work: Clogged drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Rick W.
06/2021
5.0
plumbing
  + -1 more
Everything went very well. The technician had all the parts in his truck, even though he hadn’t been given many details. Our sump well is smaller than most, but he was able to fit it in. I would’ve liked to keep the old pump, but didn’t think to make that request until after the technician left. Called the office for it, but I guess it was already disposed of. Would hire this company again.
Description of Work: Backup Sump Pump Install

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim F.
06/2021
5.0
plumbing
  + -1 more
They were great to work with. Fair in their pricing and efficient. I would and will use again!
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Derrick K.
06/2021
5.0
plumbing
  + -1 more
It went great, very courteous crew, fix my problem and I'm very satisfied.
Description of Work: Kitchen faucet wasn't working properly

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Claude D.
06/2021
5.0
plumbing
  + -1 more
The service person was very knowledgeable.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Matthew W.
06/2021
5.0
plumbing
  + -1 more
It went well. The company kept in touch with me and when the opportunity came up, they offered an earlier appointment than the one we had scheduled. The plumber who came was really friendly and helpful. He got me fixed right up.
Description of Work: garbage disposal replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

chuck G.
06/2021
1.0
plumbing
  + -1 more
We have used Waterworks plumbing for two different issues at our home. The first time, the plumber was great and he fixed the problem. The second time we had a small leak in a pipe in the ceiling and we may need a shut off valve added at an additional point in the basement. The plumber came and worked on the leak, I was on the phone with my husband who was at work since he set up the appointment. I told the plumber that it was getting close to the time I needed to leave to pick up my daughter from school. He said, no problem do you want me to just write an estimate for putting the valve in instead? This was all he said about the estimate, no further details. I said yes that’s fine we can tackle it at a later time. When he gave me the bill he outlined what was on it and added “and $95 for the estimate”. I asked for clarification and he was very irritable and said estimates cost $95, you get it off your bill if you have the work done. I admit, I should not have paid it. However I was on the spot and I had to pick my kids up. We realized within 24 hrs the leak he did repair still had a drip so it would have to be fixed again. The first time we called to ask about the estimate charge we were told “we will look into it and get back to you” - never did. We called to talk to a supervisor to discuss the $96 charge as we felt we should have been told there would be a charge for an estimate, especially when it’s almost $100 and the plumber was there for work we were paying for. They refused to let my husband speak to a manager or owner. They finally told him they would refund the $96 but only if we agreed to not mention the experience on social media. They then sent the email pictured. Even though this clearly isn’t a binding NDA, it’s shady, really shady. I came to find out at the BBB website they have a D- rating even though their online reviews are decent - probably because they do this on the regular to prevent people from giving them reviews they don’t like. So, my husband and I decided they could keep their $96. I would rather give them honest reviews online, let the community know when they were dealing with a female homeowner they charged hidden fees and then behaved as if they were put out to intimidate them when they questioned it and wanted to keep their irregular billing a secret from prospective customers.
Description of Work: leak repaired

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0


Kypros M.
06/2021
5.0
plumbing
  + -1 more
Excellent! Prompt, courteous, clear in every communication, and forthright. The office called me ahead of the scheduled time and said that their professional person was running ahead of schedule; they asked if it was OK to arrive early! I really appreciated the courtesy. The workman came and did a very thorough and meticulous work. Some items in my faucet had bee stuck but he took care of everything with great attention to detail. The charge was reasonable and it was exactly what they had quoted when I first called them. My interaction with their office as well as the person who did the work was courteous, professional, and efficient. I will definitely hire them again whenever I need plumbing work.
Description of Work: Replacing all parts for Kitchen Faucet (Dishmaster)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Barry W.
05/2021
5.0
plumbing
  + -1 more
Great communicators and reasonably priced.
Description of Work: Kitchen faucet repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Shar P.
05/2021
5.0
plumbing
  + -1 more
WaterWork Plumbing is ABSOLUTELY OUTSTANDING!!! I have worked with many contractors over the years, in my professional career as well as in my private life, and I would put WaterWork Plumbing up as one of the best. Kenny was the plumber from WaterWork Plumbing that came to my home. He installed a hose bibb, and then I asked him to recheck recent plumbing work that I was concerned hadn’t been done correctly in the kitchen and bathroom. Thank goodness I did, otherwise I would have incurred water leaks under my kitchen sink in no time and he also corrected issue that I was having with toilet flushing. Kenny was kind and knowledgeable. He also was respectful of my home and put down fresh clean tarps over my white carpeting and cleaned up everything. WaterWork Plumbing are fair in their pricing and charge by the hour. Right after Kenny left, I immediately called his company and asked to speak to the owner, and I shared with him what an exemplary employee Kenny was and how grateful I was to have found their company. THANK YOU WATERWORK PLUMBING!! Thank you angi.com and all of you who have taken time to write reviews.
Description of Work: Hose Bibb installed and they rechecked other plumbing work recently done.
Rating CategoryRating out of 5
Yes, I recommend this pro

Contact information

1049 Hilton, Ferndale, MI 48220

www.waterworkplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
8003885
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
04/30/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Water Heaters,
Natural Gas Lines,
Water Filtration and Softening,
Excavating

FAQ

WaterWork Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 2:00 PM

WaterWork Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, WaterWork Plumbing does not offer free project estimates.
Yes, WaterWork Plumbing offers eco-friendly accreditations.
No, WaterWork Plumbing does not offer a senior discount.
Yes, WaterWork Plumbing offers emergency services.
No, WaterWork Plumbing does not offer warranties.
WaterWork Plumbing offers the following services: Sewer and drain cleaning, camera and location for problem drains, hot water heaters, sump pumps, toilet repair or replace, garbage disposals, backflow testing, bathtub and shower valves, whole house re piping using copper or pex, faucet repair and replace, pipe thawing, service for residential, commercial and industrial buildings, instant hot water, water powered back up pumps, plumbing for additions and remodel work, emergency service offered 24/7/365, sewer/drain excavation and replacement.
Heating and cooling, basement waterproofing, electrical, drywall, carpentry, handyman service.

Contact information

1049 Hilton, Ferndale, MI 48220

www.waterworkplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM