WaterWork Plumbing

well, and on time.

Everything went well

It went well

Great job very professional work.

Excellent service.

Great on time and very clean

Awesome service

Great. Professional and friendly

Great, quick service.

It went well.

Mark was exceptional.

the technician was very polite.

Everything went smoothly.

the plumber did an excellent job.

It went very well

it went great. thanks to john!

Okay got fixed but pricey

Great service

Very well!

I met with a plumbing representative from the company at my new retail storefront for a quote to install a (3) compartment sink and a hand sink. So a few days later, I received a quote by email and in that quote it was written that we refused a permit to be pulled from the city, which was not true (anything commercial has to have permits pulled and plumbers that say they do commercial business should automatically know this). So I had to email the company back to have that changed and resend me a new quote. So on April 29th at 9:00 a.m. the plumber and an apprentice came to do the work, and when I asked about the permit being pulled, he said he did not pull it, and then kept trying to make excuses why I should not pull one from the city. Then realized that from the first time I met with him to even the day they were to begin work, he brought up two different scenarios that may need to be done if I get a permit pulled, which would cost thousands. So at this point I was so confused. But stayed adamant about getting a permit pulled. Then after deliberating for a long time he said, well then I will have to go make up a new quote and should have it to you by noon that day. It has now been two weeks, and never received a phone call or even an email. So now I feel that this may be a company to watch out for especially if it is commercial related, because again they should know that a permit needed to be pulled regardless of what they may say. However my biggest question is why waste my time and your companies time?

I called Waterworks to do our yearly sewer drain snaking maintenance. Patrick arrived on time, was very friendly and took his job seriously. He went through the sewer pipe with the snake until he felt the snake go in and out smoothly. He answered any questions we had. It was a great service experience and about a month later, I had a leaky faucet start in my rental home. The property management company we had under contract for repairs quoted us $800 to fix the faucet. I called Waterworks and they explained that the faucet handle was the problem and that if they ordered a new faucet, the cost would be $300. We went with that quote and dismissed the property management company. I will use them again!

This was my second call to Waterworks, based on impressive Google reviews. 1. I called and left a message on a Friday evening. They showed up (early even!!) as promised, the next day (Saturday). 2. The gentlemen who came introduced themselves, and explained every step of their examination process. 3. They explained what needed to be done to solve my pipe problem (under the house-- disconnected from a negative pitch- dumping water under the house in the crawl space). They gave me several options, at several price points (from "quick fix" to "your pipe will never move again"). 4. They were professional, respectful (the man of the house was not at home) and forthright. 5. They fixed my problem, and gave recommendations for how to car for my pipes over the winter. I cannot recommend them enough. It is so rare these days to even get a service provider to show up; much less show up on time, and do an exceptional job. These guys really take pride in their work, and they make plumbing problems much more joyful than they probably should be! :)

The three teams of workers that came were friendly, punctual, efficient, and cleaned up after themselves! The company response time was excellent. They explained what had to be done, why, and the process as they worked. I was pleased with all of them and feel confident about referring them to other home owners. By the way, this company was referred to me by another trusted contractor.st

He cabled-out my basement drain which was cogged by tree roots. While there I asked him to look at the basement toilet drain drip. I had simply shut off this toilet since we seldom use it. It turned out that the toilet also needed a new fill valve, supply line and flapper. I was happy with the service and the price seemed reasonable. I had originally just requested the drain clean out and was happy that he took the extra time to complete the toilet repair which was more involved than it first seemed to be

Waterwork first came out to unstop a toilet. About a week later, our hot water heater died. We called them in the afternoon, and they were out the next day to replace it. They gave an estimate at least a few hundred dollars less than another plumber through DTE. The owner and his employees are friendly, professional, and very responsive. They are young guys and do not seem like your typical plumbers in that they very personable, communicative, and pay attention to detail. Left my laundry room cleaner than when they came. I would definitely call on them again.