WaterWork Plumbing

Called WaterWork and they sent someone out the next day. The plumber explained to me what went wrong with the disposal and why it couldn't be repaired and had to be replaced. It took about an hour to install. He was very professional and very nice. I would definitely call them again for any plumbing issue.

Originally asked to have a clogged pipe in the floor of the laundry room checked using a camera but learned that our house (1 story on concrete slab) didn't have an easy access for the camera. The reason we asked for the camera inspection is that this particular pipe had been snaked about 5 months ago and had since clogged again. The first time it was snaked, we were told to add a lint traps to the washer drain hose and/or another in the sink that the drain hose empties into. Even after doing this, water began to backup in the floor drain after about 2 months. We thought maybe a camera inspection would help explain what was going on but when the serviceman came, he explained why it would be difficult and probably expensive to try and put a camera down that pipe. We decided to just have it snaked again as a short-term solution. Regardless, the serviceman was extremely pleasant and informative - took a lot of time and patiently explained his diagnosis / solution. He did a lot to put us at ease - extremely professional and courteous. Our house was in absolute disarray at the time (embarrassing!) but he was very respectful as we apologized. I really appreciated his demeanor overall. The work he did was also good - efficient and thorough! Didn't waste time once he got to work and explained what/why he did things when we asked. We'd recommend to others and will likely use again for future plumbing needs.

I had a good experience with them.

Amazing, professional and very knowledgeable

Jaime came and checked out the situation, he was very knowledgeable and answered all my questions and explained to me what he thought was going on. He was correct and fixed the problem very quickly. He came earlier than I was hoping for which worked out great. He was very professional and friendly. The girl on the phone whom I spoke with earlier was super nice too. I apologize for I forgot her first name. I scheduled an appointment through their website and Dave called me in response to that inquiry this morning. I will definitely recommend and use them again if needed. Thank you very much Water Work!

It was great. I was so excited I forgot to ask the plumber to unclog my floor drain. They sent someone else out about 30 minutes later and they did not even charge me to unclog the floor drain.

WaterWork Pluming got the job done and we could not be more happier. The old plumbing in the house was decades old and out dated. WaterWork Plumbing brought us up to code with the new installation. They were professional, neat and cleaned up after the job was done. I will be calling them back to continue replacing old outdated plumbing.

Mark R. found problem in drain trap quickly and replaced trap. He was friendly but professional and answered any questions I asked. Will call this company again for any future plumbing issues. Thanks Mark.

The plumber assigned to this job (Arnie) kept in touch to let us know when he'd arrive. Arnie, Leif, and Zach did a fantastic job. They were efficient, good-natured, and allowed plenty of time for me to ask questions and to explain things. It was actually a real pleasure to have them here doing the work.

Each time WaterWork has been here they have been outstanding. A+

I called in the morning, they gave me a same day appointment. The plumber was knowledgeable, explained exactly what he was going to do, and did it (even tho I hovered nearby). Took the time to look at a couple other minor issues I was having. Did a quick tightening on one and gave an estimate on another project. I've never had much luck with plumbers, but this time was a very pleasant experience. Would definitely hire again (and will).

Fantastic work. Honest, reliable, and experienced.

Arnie was scientific. Extremely detailed and professional. Watch definitely use again.

He was on time and pleasant. He did a great job. Would recommend.

Tory come in and fixed all my problems.

Toni did a great job. Issue resolved, scheduled a 4x6 & camera.

Went great. Terry was on time very professional.

Service not performed. During the analysis of the sewer line in June, the plumber gave me a quote (which I no longer have) to clean my sewer. I called the office WITH a reference number to my file, and my first call the person quoted me a decent number (after reviewing my file). Debbie called me back (but she's denying that she speaks with customers, however, I have the voicemail from her) to give me more information on a video on their website. When I decided to go with Waterwork, I called back to make the appointment and the quote of $650 was once again given to me. When the plumber arrived, the cost was $1,200! He left, without giving me an opportunity to call the office and the office manager AND THE OWNER were rude, kept interrupting and unapologetic that their employee made a mistake. Debbie and David were unwilling to meet me halfway on the price or even listen because they kept interrupting. THIS WAS AN ERROR FROM AN EMPLOYEE (and the employee admitted it) YET THEY WON'T MAKE THE SITUATION RIGHT! Terrible customer service. The conversation got heated because I was continuously interrupted by Debbie as I was trying to explain how this all happened. She knows her employee screwed up (even admitting she was new and didn't know some information (on the pros/cons of an outside access point)), but was unwilling to make the situation right. I asked her twice to stop interrupting me and the 2nd time, she told me she was not in kindergarten and shouldn't be spoken to me that way. Well, in kindergarten, they teach kids not to interrupt, so maybe she should go back and learn the basics. I called again and the owner, David told me to never call again, he wasn't interested in what I had to say, interrupting me as I was trying to talk to him and he hung up on me. Is this a business you would want to give $1 to? I hope not! Allowing people to explain their situation AND owning an employee error are foundational elements for a service business.

Work was done with high quality and in a timely and professional manner.

Dispatch contacted me several times. She was very nice, letting me know providers were changed and what time I could expect them. Chris arrived on time and she was polite and friendly. She got straight to work, explained the problem and resolved it quickly. I could not be happier with my experience.

Tony was on time and very professional.

Excellent service & water 25 gone, follow up service recommended.

Excellent! Tony & Patrick explained possible problems and solutions found the blockage and recommended solutions.

Very awesome service. Very professional!

I did not use this company, I forget if they would not give me a price over he phone, did not answer or was too expensive.