WaterWork Plumbing

I made a appointment and they worked around my free time which was weekend only. They called an even asked if it was ok if the technician came earlier then schedule which was fine. He was very professional, polite and knowledgeable. He told me exactly what was going on which happened to be the Trap is broke and gave me a estimate and even a small tip on what to do until I get it fixed.

Ryan fixed the problem and discovered some other leaks that were causing water damage. He checked and tightened everything.

We found them on Angie's List and hired them to fix the pipe in the basement. They were prompt, courteous, and cheaper than we had anticipated. A week or so later, my husband was attempting to replace our kitchen faucet and we found ourselves in over our heads. He really didn't want to call a plumber for help, but I think our good experience the week prior helped me talk him into it. They were able to help fix a difficult switch out that had odd installation requirements. And again, it was cheap enough that I wouldn't hesitate to hire them again and again. Hiring a plumber is cheaper than me doing it wrong and having wood rot somewhere I can't see because I did something wrong.

It went well. The two service men were very pleasant and knowledgeable.

Terrible! the technician was so rude and immediatley wanted to start tearing walls down to see what the problem was. He said my house was weird and couldn't find the main water valve. He treated me like a dumb woman that I didnt know either. My 18 year old son showed him where it was, he had no idea how I felt about this guy and came in and told me how rude this technician was. This job needs to be done but I will not use this company.

Actual plumber was nice and responsive. However, they cancelled and rescheduled services day they were supposed to be completed. When they came out for the original quote, they gave us an estimate based on a per hour service. They gave us a worst case scenario quote and told us it would most likely be less since less labor hours would be required if they didnt run into any issues. When they came out for service, less hours were required than the original estimated number of hours. However, the company refused to charge us less than the estimate. They were also supposed to fix a dryer dent on the machine, but they forgot also. We feel were were taken advantage of since we were out of town when services were performed. Would not recommend their services since the office refused to remedy our issues.

I'd purchased an Aquasana Whole House Filtration system and needed it professional installed. WaterWork sent Mark, their guy for these types of installs, out to tackle the job. They provided a reasonable estimate and were back out within two days to complete the work. Mark did an outstanding job; he was punctual, polite and professional, and, as the photo attests, takes pride in doing neat work. The total cost was within the estimate and I'm super happy with the results. I'll have WaterWork out again to tackle my additional plumbing needs.

I called WaterWork Plumbing because I was having a new washer and dryer delivered to my house to replace the old ones. I knew that the gas valve on my dryer line had to be replaced prior to installation. I also had the inspection report from when I recently bought the house that said the dryer gas line was not extended to the proper length and to have it looked at. I wanted to make sure it was looked at by a professional and any issues addressed prior to the new dryer replacing the old one. The gas valve replacement went fine and I was happy with the work. The plumber was professional and courteous while at my house. I asked about what had been said in the inspection report. I was told that otherwise the hookup was fine and he anticipated no problems. I paid for the service and was pleased. However, on the delivery day, the installer told me that the dryer gas line was not up to code and they could not install the dryer. They reiterated what the inspection report had said, which was that the line and the valve was too far away from the inlet into the dryer, and that it should be installed to within 4 feet of the appliance to meet code. I then had to hire a different professional to come out and extend the gas line to meet code requirements-- and thus even what I paid to replace the valve was going to be moved/redone! I was not pleased to say the least. I called WaterWork and explained what had happened and why I was frustrated. The person I spoke with said: "I don't know what kind of resolution you think you can get." I said at the very least I would like my concerns and feedback to be heard so it does not happen to someone else. There was no other offer made to me to redress that I paid for a service and received incorrect information. I had trusted this company with my business because of its reviews and rating on Angie's List. So I wanted to make sure I reviewed here. Again, the plumber was professional and courteous while there-- but anyone seeking to get an opinion or bring their dryer gas line up to code, be aware and make sure you get clarity. And make sure your pipe and shut off valve is within four feet of the appliance!

It went great. I sent an email Friday night via Angie’s List. Company called me first thing Saturday morning to schedule an appointment same day within a couple hours from the initial call. The gentleman that came out was very friendly, personable, and helpful. He snaked the drain with his supersized snake and knocked the clog right out. Great work and would definitely recommend.

Very good company and repair completed in a timely manner

Everything is good, except the price. The guy came and checked the leaking faucet. Told me the weather is too cold to fix the faucet outside. Suggest to install a new inside valve to stop the leak and pay 2nd trip to fix the leak when it is warmer. I agreed and he installed a new inside shut off valve. With a coupon, he charged me $202 as a final price.

The technician arrived very quickly, which was great because our basement was already flooding. We ended up replacing the sump pump, and thought the price was reasonable.

Our service was excellent. Water works was able to schedule an appointment that same weekend when we were available to have their plumber Ken Thomas come out to our house. He had the job done within an hour and was very informative about what was wrong and what was needed to fix it. Ken is a friendly guy and even though we had 6-8” of snow he still arrived promptly. Water works even called to let me know there could be a slight delay due to the weather just in case, very professional. The price was very affordable too. It’s a very good feeling to know you’ve got a go-to company that can handle such a wide array of issues and will provide this high level of service. 10/10 would recommend.

Ernie and John were excellent. Ernie has so much knowledge, a pleasure to have perform the work.

It went great. I just purchased the property. Getting the leak fixed fast for the tenant was important to me. Waterworks really came through! They’ll be my go-to plumbing company moving forward! Thanks

I was very pleased with the service. WaterWorks plumbing was quick to return my calls, showed up when they were expected, and performed the service in the scoped amount of time. All work completed was done well and looked great. Highly recommended to others in need of plumbing work. Thank you!

Unfortunately, the issue was not on my property, but rather because of the city sewers. So there really was nothing that he could do. But for some unknown reason, my drains seem to be working just fine now. It left us both scratching our heads! They are coming back out tomorrow morning with a camera to see exactly what is going on.

Very satisfied. Prompt service,high quality work and thorough clean-up.

I had water starting to come up in the drain in my basement. I called Waterwork and even though it was Sunday, B. was here within 2 hours. He was very personable and professional and explained everything that he did. The emergency rate seemed a little high but the level of service may have justified it.

It went very well. They were very prompt. Sometimes they gave me same day service so they're promptness was very high. They did a very good job.

They sent out two guys one was obviously more skilled then the other I assume that’s why they sent two people out to begin with but after a short while the more experienced worker left the rookie to do the job, took a total of 5 hours for such a simple job at a rate of 144 an hour which is one thing but since I paid fully in cash you’d think everything would go smoothly....wrong next day I discovered a visible leak so when I called the lady on the phone that works the office gave me the hardest time as if I was making things up like her worker couldn’t have possibly made a mistake so finally I get a guy out there to fix the mistake (had to leave work early) only to find out there’s another leak that wasn’t visible. The first plumber that fished the pipes behind a new framed out wall left not 1 but 2 leaks so I called them today and tried getting help and yet again the lady that answers the phone was so rude and in denial about the work being done wrong she claimed it wasn’t possible because her “guys don’t fish pipe behind drywall” but clearly they did?? But she treated me as if I was a liar and not a paying customer worst customer service I ever encountered as far as plumbing business go

They came out the day we called, performed the service efficiently and at a reasonable price. Saved us embarrassment with our weekend house guests who were arriving the next day.

The end of June 2018 my powder room toilet was leaking & I was expecting out of town family the end of the week. Waterworks Plumbing sent Ryan & Brian out on Wednesday to find & fix the leak. They were both very professional & knowledge & after investigating the leak from in the basement was able to solve & fix the problem in a timely manner.

My kitchen sink sprayer was leaking & Waterworks Plumbing was able to schedule an appointment very quickly while accommodating my schedule. Brian arrived promptly & it was nice to see him again as he was out in June to fix my leaking toilet. As before, Brian was very professional & knowledgeable and had the job completed in 45 mins. I would definitely call Waterworks Plumbing again for my plumbing needs.

We've had a toilet that's been leaking around the base in a 90 year old house. Other companies have tried to patch the problem, but Joe from WaterWork realized the problem was deeper than that. He had experience with this specific problem. The 90 year old toilet seal was made of lead. (Joe called it a "Lead Boot.") It was worn out and and had to be removed and replaced. It was a big job that took three hours, and it wasn't cheap, but at last we don't have to think about it anymore. Thank you, Joe!! This is now my "go to" plumbing company!