WaterWork Plumbing

Plumbing, Drain Cleaning, Sewer Cleaning,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Licensed and insured Master Plumber. We strive to provide the best service possible to our clients. We serve the plumbing needs of residential, commercial and industrial clients. We are a team of 10 individuals. The company is large enough to handle any project but still retains the ability to offer a personal experience. Our trucks are fully stocked with the majority of products needed to make repairs on the plumbing systems in your home or business. Normal business hours are 8:30 to 5:00 Monday through Friday and 8:30 to 2:00 on Saturday. We offer emergency service 24/7/365.

Business highlights

18 years of trusted experience
LGBTQ+ Friendly
Emergency Services Offered

Services we offer

Sewer and drain cleaning, camera and location for problem drains, hot water heaters, sump pumps, toilet repair or replace, garbage disposals, backflow testing, bathtub and shower valves, whole house re piping using copper or pex, faucet repair and replace, pipe thawing, service for residential, commercial and industrial buildings, instant hot water, water powered back up pumps, plumbing for additions and remodel work, emergency service offered 24/7/365, sewer/drain excavation and replacement.

Services we don't offer

Heating and cooling, basement waterproofing, electrical, drywall, carpentry, handyman service.

Amenities

Senior Discount

$20.00

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7358 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
1%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 101-125 of 358 reviews

Karen J.
08/2020
5.0
plumbing
  + -1 more
Outstanding service! Chris took care of our plumbing needs and was fantastic. Chris explained everything to me and went above and beyond to leave our home clean and tidy. Chris wore a mask and shoe coverings too. I am so impressed with the level of service and will highly recommend to anyone who has any plumbing needs. Thanks again Waterwork Plumbing.
Description of Work: New piping for toilet, new valves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

karen L.
07/2020
5.0
plumbing, water heater repair
  + 0 more
Bryan was awesome. He has to be the Picasso of his craft. He was very conscience about making a mess. Every task was Well thought Out before execution . Once he started the process the results were done in a timely fashion.
Description of Work: Water lines were connected to the water heater incorrectly. As well as the water faucet that controlled the shower.
Rating CategoryRating out of 5
Yes, I recommend this pro

Erik T.
07/2020
5.0
drain cleaning, plumbing, sewer cleaning
  + 1 more
Able to get a tech over the same day I called. Professional and quick results.
Description of Work: Roots removed from sewer line.
Rating CategoryRating out of 5
Yes, I recommend this pro

Joe G.
07/2020
4.0
plumbing
  + -1 more
The technician was pleasnt and capable. The work was performed in a timely manner and the system works flawlessly. Clean and fast.
Description of Work: Replaced Tray pump in Laundary tub. Shellback

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alesia H.
07/2020
5.0
plumbing
  + -1 more
Plumber Ken arrived within minutes, surveyed problem and replaced parts quickly.
Description of Work: Replacement of faucet in bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jon L.
06/2020
5.0
drain cleaning, plumbing
  + 0 more
Solid service - able to get out to me within 2.5 hours on a Saturday. Drain cleaned in short order. Had to remind them to put masks on when they entered but clean, professional service.
Description of Work: Clearing out kitchen sink drain

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Cindy L.
06/2020
5.0
plumbing
  + -1 more
He was courteous and professional and was done in no time.
Description of Work: Fixed a water line and a shutoff valve

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann C.
06/2020
2.0
drain pipe
  + -1 more
I had an appointment, but needed them to come early so I called. They indicated that wouldn't be a problem, but came later anyway. I tried to rearrange a time - called twice, but no return phone calls.
Description of Work: Drain pipe installation in basement

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Response from WaterWork Plumbing
It appears there has been a miscommunication between this homeowner and our company. We have been in contact with her since this review was left and are going to her home on Wednesday 6-24-20. Update, we have been to this homeowners residence since this review was initially left and provided an estimate for the work to be completed. We hope to be working with her again soon.

Harry P.
06/2020
1.0
water heater repair, drain pipe
  + 0 more
It didn't go well because they never responded to my request for this work.
Description of Work: Install tankless water heater

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from WaterWork Plumbing
We have never worked with this individual. After looking through all the messages we received through Angie's List, we have no record of receiving any messages from this homeowner. Judging from this review, it appears he has never tried to reach us via phone which we answer from 830 to 5 Monday through Friday and Saturday 830 to 230. We also take emergency calls after those hours seven days a week.

David W.
06/2020
5.0
plumbing, drain pipe
  + 0 more
Fine. They showed up quick, which was what I needed, and got it done
Description of Work: Relight pilot light on water heater.
Rating CategoryRating out of 5
Yes, I recommend this pro

William M.
06/2020
1.0
plumbing
  + -1 more
They refused to provide an estimate. They even replied with random punctuation at once point, which made no sense. I'd go with a company that actually wants business.
Description of Work: outdoor spigot to be replaced
Rating CategoryRating out of 5

Response from WaterWork Plumbing
This review is completely incorrect. On May 18th this individual sent a message on Angie's List with a picture of a spigot that he wanted replaced. We responded with "Good morning. Thanks for your message. Please call to discuss further. Our number is 248-542-8022". He responded with "lol, its 2020". We weren't sure why he was telling us what year it was or why it was so funny so we responded with a question mark. Anyways, he sent that message over two weeks ago. Not sure why he still is thinking about us but apparently this is really bugging him. Hope that by giving us a bad review he will begin the process of healing his mental anguish over the matter.

Gary G.
06/2020
5.0
water heater repair
  + -1 more
Waterwork did an excellent job. The plumber who installed our Navien Tankless Unit, Mark, did very high quality work. He also took the time to educate us on how it worked, to answer our questions, and was overall excellent at customer service. The price charged exactly matched the original estimate.
Description of Work: Installation of Tankless Water Heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Mike M.
06/2020
5.0
drain cleaning
  + -1 more
I called them and they were out within and hour and did a great job.
Description of Work: Drain Clearing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$144

Carol H.
05/2020
5.0
drain pipe, plumbing
  + 0 more
I thought that everything went well.
Description of Work: Outside work

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

George C.
03/2020
4.0
plumbing, drain pipe
  + 0 more
Waiting for first rain afterwards to see if drain is working satisfactorily
Description of Work: Drain for sump pump opened
Rating CategoryRating out of 5
Yes, I recommend this pro

Debbie H.
02/2020
5.0
plumbing
  + -1 more
Fabulous I would recommend this company as I have dealt with many plumbers in the past, and I find them the best! As they say “save the best for last!”
Description of Work: Plugged up sink and new kitchen pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Ranae B.
02/2020
5.0
plumbing, drain cleaning
  + 0 more
It went fine. They were quick and efficient and very knowledgeable. They did a good job cleaning up.
Description of Work: repair pipe configuration in kitchen and basement; install new utility sink; remove old utility sink

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Percell S.
02/2020
5.0
plumbing
  + -1 more
Excellent service experience! I sent bids out to several Angie's List Super Service Award winners; and, they were the first to call and the only company willing to provide a quote over the phone. I received prompt same day service when requested. Ryan, the plumber sent to our home was very courteous, thorough, and explained the repair process while working. I will definitely use Waterwork plumbing if necessary in the future. Keep up the great work and thank you!
Description of Work: I needed the cartridge replaced in a Moen faucet located in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jerry F.
12/2019
5.0
plumbing
  + -1 more
Great, both Chris and Ryan were professional and did a through job and cleaned up before leaving!
Description of Work: replace gate valves in commercial building

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Tim D.
12/2019
5.0
plumbing
  + -1 more
Fine. The plumber explained what he was doing and got it done.
Description of Work: Toilet repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Leslie S.
12/2019
5.0
plumbing, drain cleaning
  + 0 more
Very well. Called within 10 minutes of request . At my home within 2 hours. Very satisfied with work completed for me!!!
Description of Work: Replace toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Reginald U.
12/2019
5.0
plumbing
  + -1 more
I don’t want to answer this question . I won’t do another survey if I’m forced to do it.
Description of Work: Fixed a broken pipe in the wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David A.
11/2019
5.0
plumbing
  + -1 more
Great, they were on time, quick with reasonable pricing..
Description of Work: Faucet replaced in kitchen and Bathroom Tub faucet washers replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Rosalia S.
11/2019
1.0
plumbing
  + -1 more
No stars. Plumber did ok work but the company gauged us on the parts. They charged us $225 for parts that cost about $40 or less at the hardware store. That's an incredible mark up! When I called to discuss with owner/manager I was told by Kim that we would get a call back. Two days later I called again and she rudely told me flat out the charges will not be changed and denied that we were gauged. She would not discuss it. I asked her to speak to someone in charge and she refused. I am sick and tired of being overcharged by service companies simply because of my zip code.
Description of Work: Gas line run to fireplace

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$513

Response from WaterWork Plumbing
This homeowner was given a price on the phone. When the plumber arrived a rough estimate was given. An invoice which listed the cost of labor and parts that they were completely satisfied was signed by the homeowner before paying the bill in full. That they were overcharged for parts is something that was looked into but was disagreed upon. We will look further into this issue and attempt to come up with a medium that both parties can agree to.

Ian F.
11/2019
5.0
plumbing, water heater repair
  + 0 more
Very well. The technician was on time, assessed the job, and was quickly done. His work was very clean, and he was courteous. The price was also very good compared to other companies, and right on their estimate. I would definitely recommend.
Description of Work: Repairing hot water line

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Contact information

1049 Hilton, Ferndale, MI 48220

www.waterworkplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM

Licensing

Insured

Licensed*

Trade License Number
8003885
Trade License Locale
MI
Trade License Authority
Michigan Department of Licensing and Regulatory Affairs
Trade License Expiration
04/30/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Water Heaters,
Natural Gas Lines,
Water Filtration and Softening,
Excavating

FAQ

WaterWork Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 2:00 PM

WaterWork Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, WaterWork Plumbing does not offer free project estimates.
Yes, WaterWork Plumbing offers eco-friendly accreditations.
No, WaterWork Plumbing does not offer a senior discount.
Yes, WaterWork Plumbing offers emergency services.
No, WaterWork Plumbing does not offer warranties.
WaterWork Plumbing offers the following services: Sewer and drain cleaning, camera and location for problem drains, hot water heaters, sump pumps, toilet repair or replace, garbage disposals, backflow testing, bathtub and shower valves, whole house re piping using copper or pex, faucet repair and replace, pipe thawing, service for residential, commercial and industrial buildings, instant hot water, water powered back up pumps, plumbing for additions and remodel work, emergency service offered 24/7/365, sewer/drain excavation and replacement.
Heating and cooling, basement waterproofing, electrical, drywall, carpentry, handyman service.

Contact information

1049 Hilton, Ferndale, MI 48220

www.waterworkplumbing.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM