Cregger Plumbing, Heating & Cooling

It went fine. I paid some more because he said that it was not covered. So, I paid probably $70 or $80 more.

The plumber showed up and I told him to tell me BEFORE doing any work and before he charges me. I told him that I DID purchase a 200$ certificate from them but that I will need to know exactly what needs to be done before I used this certificate. I wanted to assess what I needed and possibly get a second opinion. I also told him that I will need a lot of plumbing done in my house when everything thaws so I was looking for a good plumber that was fair. He said okay to my terms. Then he went ahead and did a roto-rooter style cleaning of the mainline without first clearing this with me and he charged me the certificate, all without asking first as per my request. He refused to repair the broken line (originally why I called) for less than (get this) $15,000.00 dollars! That is FIFTEEN THOUSAND DOLLARS. He mentioned jackhammers and breaking up my ENTIRE basement floor. I told him forget it, I'd rather pee in my yard from now on. LOL He took the entire 200 dollars for the roto-rooter thing he did and I washed my hands of this company entirely. Then I found an AMAZINGLY HONEST Handyman (who does own a jack hammer, but happily NEVER HAD TO USE IT) and for a whopping $150 dollars he fixed EVERYTHING, my floor is FINE and I realized that Cregger's are crooks that would just as soon rip a person off than actually build a relationship and earn a lifetime customer. A truly UNBELIEVABLE experience and NOT in a good way.

I really appreciated all the help from Tom & crew. They quickly unclogged the main sewer line and with the remaining time, they also helped to clean up a substantial part of the gross mess! It made it much easier for me later that night, cleaning up and sterilizing the area. The follow up inspection with the camera was also helpful- it confirmed there was no longer any blockage, but also revealed that about 20 ft out of the house where the blockage was originally cleared out, the grade on the line was slightly upwards, allowing some water to accumulate there.

They cleaned the main sewer after doing the inspection.

Excellent service. Punctual, professional, and patient in regard to the specific needs of the client. The service could only be performed during a specified time window and Cregger Plumbing & Sewar accommodated us. Thank you Creggar Plumbing & Sewer - GREAT JOB! We will definitely call you again.

Wouldn't hesitate for a second to hire them again. Professional, courteous, an all around great company!

4804It went very well. The person that I had was the same person that performed the services at the church, which he did an excellent job. The kitchen sink leak was a rather small job and I did not think that it should have been that much, but the person performing the services told me that is their normal call out rate!

It went very well. Very professional, patient workman and quality professional job done. I am very impressed.

The tech arrived on time and performed the work quickly. I had set aside 2 hours for the work and it took less than 30 mins. The office even called the next day to see if I was happy with the work and professionalism of their tech.

There was an initial mix-up with the appointed time. However, it was taken care of with one phone call and the service guy was here the next morning. He did the job faster than I expected. All went well. My bathtub drain is unclogged and I have a beautiful, and functional, new faucet. Good job. I recommend them to others. In fact, I already have.

I'd had an estimate a few weeks ago and they said they would send the same technician out because he was familiar with the job - and it actually happened! Work was done professionally and quickly. Thanks very much.

Brian did a good job. Overall the price was a little high but they do good work.

It went well. The person who contacted me was very impressive, but the person who came to do the work was not so impressive. He made a couple of mistakes that he had to redo.

We have two water heaters (both with tanks) and one of them failed. The ignitor comes on but fails to initiate the burner. I explained to him that I used to reset it by simply turning off the power and plugging again. But lately, that procedure was not working. Not knowing whether its the ignition controller that was bad or the solenoid that regulates the gas valve, I called the service for help. The technician showed up promptly (the office people were nice to let me know 30 min ahead of time to be at home by the time the technician arrived). He jostled a few connections, knocked on the vacuum switch (ours is power vent Rheem Water heater), knocked on the gas valve, and said that it would be either the ignition control unit or the gas valve but he wouldn't recommend spending a penny on the 22 year old water heater. I agreed that it was not probably a bad assessment and asked for options with tankless water heater to replace both water heaters. He seemed least bit interested in answering the questions except to say that the tankless water heater system are too expensive and hard to repair when they go bad. I told him that I'd rely on his experience and asked him to provide quotes for tankless systems as well as tank options for me to evaluate. He said he would but nothing so far. He was happy to collect his $95 for showing up and telling me that the water heaters are too old (as if I don't know!). I reasoned that if the water heater could be reset by simply unplugging the electrical connection, it must be something electronic (I told him that as well). I bought the same model ignition control unit for $100 (including shipping) and installed in less than 5 min. It works like a charm! I'm sure that the water heater is too old and may give out soon. But, I did not pay the technician to tell me what I know. He could at least switched the ignition control unit, test it, and charged me for the cost of unit (I already paid $95 for him to look around and changing the unit would have taken less time!). Instead, it seemed like he was just interested in selling me another tank water heater system. I don't think that was professional of a service technician. Updated on September 2, 2015: The owner of the company called and agreed with my assessment. He was very professional and courteous. We both agreed that the 22 year old water heater is probably living on borrowed time and the best thing the technician would have done is promptly presented all my options with appropriate quotes. The owner offered to refund the $95 I paid earlier. He himself was going to come and give us an estimate of different options. I don't like to see a good business get tarnished for one not so professional technician.

I do most of the repair work on my home. I know my limits and am not afraid to call for help when needed. I needed work done quickly. They came out the following morning. The drain replacement was very fast. I was impressed. The valve replacement was also very fast. I am glad I called. I probably could have managed, but it would have taken me the better part of a day and creating new curse words.

Well, I purchased the deal through Angie's list, and in a matter of hours was contacted by the company, so kudos on the prompt response. And frankly, they've been very professional in following up on my concerns. However, it wasn't until after I was contacted (and after my card was charged) that I found out that they no longer service my area - less than 25 miles away. I'm not sure who gets the lion's share of the blame. I certainly couldn't find anywhere on the internet what cities they were willing to service and which they weren't. Is that my problem? The company? Maybe it's something Angie's list needs to work on.

The plumber was courteous and answered my questions and did a thorough test before leaving

an estimate of the cost was provided over the phone before an appointment was made for the service. The technician arrived on time and was advised of the specifics and history of the problem plugged drain before he started working. He proceeded to try unplugging the drain using plunging pressure to no avail and engaged the use of a powered snake with cutter to remove the blockage. The job was completed in about an hour and the drain was flowing normally when he was finished. The technician was very friendly, polite and methodical in the way he conducted the plumbing service. I would definitely use Cregger Plumbing in the future especially with the technician we had on this occasion. .

We hired Craggier to do the work and took advantage of their coupon of $200 worth of services for $111. We received a call on the day of the service and Ed arrived on time and completed the work quickly and efficiently. There was very little clean-up afterward. We are very pleased with Craggier and will not only use them again but would recommend them.

Our water heater sprang a leak and Cregger was able to get out the same day (in the evening) to replace it. Jason called to let us know when he was on his way and was very professional. The install was higher than the original price quoted as our previous water heater had been installed with a non-code vent (plastic, we're lucky the house didn't burn down) which Jason spotted right away. He told us what the additional cost would be, which seemed fair considering the amount of extra work and materials required. Despite the additional time required to take care of the vent to the outside, Jason just worked along diligently until the job was done. I would definitely call Cregger again for future plumbing needs.

Good. Sewer pipe seems to work

The people at Cregger did an exceptional job helping me fix a very challenging problem with a leak in an old bathroom fixture. They made 2 trips out to ensure they could locate the part. They found the replacement part in a a warehouse and came out directly to replace the parts and fix the leak. Very professional and knowledgeable.

After seeing the deal on Angie's List, we hired Cregger Plumbing to clean out the plumbing to the main sewer and perform a camera inspection of it. We recently bought the house and the pre-purchase video inspection of the plumbing showed roots in the outside portion of the plumbing that needed to be cleared out. The previous owner mentioned that they had used Muskett Plumbing for years to perform this annual maintenance, but we figured we'd go with a company from Angie's list. The first person the company sent out performed a camera inspection with outdated equipment. During the cleaning portion, he was unable to get through the U-trap, and commented on how the quality of the camera the company provided made it harder to tell what he was doing. When he was unable to get through after a few attempts, he called the main office for Cregger Plumbing and they told him to stop the job and leave. He forgot to shield the cleaning equipment, which ended up damaging the basement floor, and did not reseal the vertical cap for the waste water going from the first floor to the basement, leading to water leaking from it throughout the week. Since he had not completed the job, we asked for a refund. One of the owners of the company (Derek) called, and refused to refund, but said that they will send out somebody else a week later with the correct equipment and more experience, so that they could complete the job. The following week, two people came out and started the cleaning, without using the video-guidance this time. They added a metal drill piece to the end of their cleaning equipment, claiming that it was the extra equipment needed to get through the U-trap. Instead of cleaning through to the outside, they drilled down into the bottom of the beginning (straight part) of the U-trap, creating a hole and drilling into the mud beneath the metal plumbing pipe. They never pointed out that they felt there was any risk of damaging the trap with their equipment. I even asked because the drill-like attachment looked potentially destructive, but they said it was just the standard way to get past a trap and shrugged it off, not saying anything about likelihood of causing damage on an old trap. When asked about it, he started by claiming that the hole was already there and was what had caused the first person to be unable to get through, even though that contradicted what he had said earlier, and what the first person had said. When the contradiction was pointed out, he then claimed that there was a smaller hole there that they had enlarged, but when informed of the video inspection of the plumbing prior to the purchase of the house, he claimed that the pipe was weak, and that they created the hole, but the weak pipe would have broken anyway. He then informed us that they were going to charge us $2400 to fix the hole they created, and that the floor would need to be torn up to do so. They still refused to even refund the initial purchase. They sealed the access cap that was leaking this time with a joint compound, but it continued to leak. The people at their office claimed that they would come out and either reseal or replace the cap the following Monday, since they had broken the seal. The guy came back on that Monday and claimed that it could not be resealed and that he would replace the cap, this time adding that they would charge us $150 to do this (he told us this after removing the old cap that was at least partially working). Eventually the guy decided he would ?do us a favor? and accept the Angie's list coupon for the job they hadn't done (which we paid $160 for) in order to install the (about $20 retail) cap (took less than 2 minutes to install and check) while he was out on the call where he was going to reseal or replace the cap (which they had initially said they would cover). In summary, this company damaged my floor, had us wait for long windows of time each time they came out, charged the Angie's list voucher for installing a cap which was fine before they initially touched it, and damaged the U-trap which they wanted $2400 then fix. So our net result from trying to use this company is that we are out our original $160 without the service we paid for performed, and left with at least $2400 in damages (their quote doesn't include replacing the tile on the floor). At every stage of the process, they refused to refund our purchase. BUYER BEWARE!

It went great! I wasn't there, my renter was there, but she said it went great. They showed up on time and it went quickly.

They responded in the time frame they gave me on the phone. He was professional and fixed the problem we had. Highly recommend and will use them again in the future.