Get matched with top basement leak repair pros in Durand, MI

"Would not recommend. During a schedule inspection Field Inspector Charles urinated all over my first floor restroom, so much that the mass fluid traveled through the plumbing cutout under the sink cabinet, running down the drywall and pooling on the floor. Mr. Colston denied the incident when I confronted him, not knowing that I had already reviewed the security footage of him talking to a FSM staff on speaker phone in my front yard! The amount of discharge the accumulated on two floors would suggest that this wasn’t just an unfortunate accident. FSM’s official response is that this is a “training opportunity” for their staff."

"The fellow I worked with his name was James. His work was excellent, he was accommodating and extremely thorough, and his price was well below the other bids I got. I would recommend him to anyone."

"Again went wonderful. Used them years ago in 2012 and hired again for an investment property I own . Crew was same as before...Fast, efficient, and cost was a great deal for what I got. Even gave me a "repeat customer" discount for using them again. A+ Service"

"Troy and his team were so wonderful throughout this entire process! Troy came out over a year ago to quote - he spent nearly 4 hours on my property making sure that he understood exactly what was going on with each of my buildings. He took several pictures and gave a very estimate. I had several other companies come out to provide quotes & they just simply weren't as thorough or kind. Troy continued to follow up and once we were able to budget for the project, he came out and made sure nothing had changed. Throughout the job he took TONS of pictures so I didn't have to go under the building to check it out. They were professional & very respectful of our business operations. I will have them back this summer to finish up some additional projects! HIGHLY RECOMMEND THIS COMPANY!"

"The true mark of a high-integrity business is when they offer advice that cuts against their own financial gain. We JUST had Patrick from Ark Foundation out, to examine why we were getting water in our basement; and he immediately diagnosed the issue as one of landscaping grading and drainage rather than foundation repair. He was SO helpful, friendly, knowledgeable and informative - and his advice directly went against any financial gain on his part (i.e., we weren't charged for the diagnosis; and his advice was to find a good landscaper). EXCEPTIONAL!!! So yeah, an absolutely superb experience, all the way around. THANK YOU, Pat, for being SUCH an excellent service provider!!! A++"

"Great company and tremendous value highly recommend"

"Amazing! It's Honorable it is need to be recognized that he is a good man. He is not worried about his bottom line, he is worried about the customer."

"Everything was fine in the beginning with Logan. He provided us quotes for deck replacement (boards and railings) for $16,000+ and vinyl private fencing for $11,000. We found someone who offered a better warranty on the composite decking for a cheaper price, so we went elsewhere for this thankfully. Our yard was already partially enclosed due to our neighbors having fencing, so we only needed roughly 208 ft of fencing to finish off enclosing the yard. There were a few red flags with Logan that should have been obvious signs to go with another contractor. After our initial quote for both deck and fence, he returned 30 days later to do measurements AGAIN on the deck and showed up alone this time instead of with his buddy. He claimed he "couldn't get ahold of his partner anymore" and had to find someone else. We were quoted a 2 day turnaround time for the fence. When installing the fence, he ran into issues we addressed many times in our consultations which were slopes/hills in our yard. We have dogs so our primary reason for wanting the fence was to keep them enclosed. The first problem area he ran into he contacted us about. We approved the gap between the ground and bottom of the fence in this spot due to the nature of the uneven ground. Our expectation moving forward with the rest of the fence per our conversations was that the rest of the fence was to be installed close to the ground and flush on top and flush with the ground. He agreed many, many times this would be the outcome. We came home to 3 more additional panels that he never consulted us about that had over a 9 inch gap from the ground to the bottom of the fence. These were already concreted in. His recommendation was to place flowers in this gap as if that would prevent my dog from crawling underneath if they desired. It was clear it was just laziness, because if they dug deep enough the fence could have been placed lower to the ground with a few minor adjustments to the actual panels and it would have been fine. After seeing the additional gaps left that we did not approve, we asked him to redo those specific panels to our expectations. He refused. They started work on Thursday (not really because they 'forgot all of their needed tools') and the fence installation didn't begin until Friday. By 6pm Friday they completed majority of the fencing, but had to return Monday because he didn't calculate the material correctly so they were short. So much for a 2 day turn around time. This was even more infuriating after finding this out along with seeing the additional gaps that were left. To save time out of our own busy lives, we decided to not take him to court (although we should have) and had him finish the rest of the fence on Tuesday and paid him off because at this point we just wanted it done. As a business owner myself, the customer service was AWFUL. The communication got worse as the days went on and again, many many red flags. If I could go back and choose someone else to complete this work, I would 100% rightfully so. We had to spend more $$ out of pocket to fix the gaps after paying 11 grand. 10000% DO NOT recommend Logan and whatever buddy he chooses is available at that time to complete work with. Very inexperienced business owner and hope others can avoid this mistake as well."

"8 weeks. I had them come out 8 weeks ago to do a quote... I've called more than half a dozen times to follow-up on the quote, and still nothing... just excuses. Now we are going into summer, and we don't even have so much as an estimate. Wasted 2 months of my time.."

"Matrix did a phenomenal job from start to finish. We could not be happier with our basement and the construction. Communication was prompt, progress was well informed, and our contractor, Ron, ensured that everything was completed to our satisfaction. We can not recommend Matrix enough."