MECHANICAL HEATING AND COOLING

Friendly and professional.

The serivcie seems to have been OK, However: 1. I was promised $50 rebate on each utlity bill (there are 3) which Mechanical was supposed to arrange through gas co. I haven't seen it. 2. I suggest you draw your own conclusions from the following: The main furnace is situated about 6 feet away from my workbench. When the technician came over, there was a brand-new cordless screwdriver sitting on the workbench.. I did not observe or monitor the technician's activities while he was attending to the furnace. He came upstairs, I paid him and he left. A few days later my wife and I went on a 2 week vacation over the Christmas period. No one went into the furnace room after the technician left on December 12. Upon returning from my vacation I went downstairs looking for the cordless screwdriver and it was nowhere to be found either on my workbench or anywhere in the vicinity. I have searched the entire house and have not been able to find it. What do you think happened? I have left two messages for the owner of the business to call me back and I have not heard from him to date.

We had received three other quotes before Jeff from Mechanical came to our house. I liked two of those quotes and was ready to go with one of them. However, Jeff found a better solution than the other quotes while managing to be significantly cheaper. Instead of following a sales checklist, Jeff listened to what I needed and what I wanted in a new HVAC system. Our 1400 sq ft bungalow doesn't need multiple zones or the bleeding edge of technology. I also don't need to check my home's temp via my cell phone. We were able to purchase a 96.5% efficient and up to 15.5 SEER A/C unit for thousands less than a 96.7% efficient and 16 SEER A/C unit. The only difference in the furnace other companies recommended is that it had two stage heating. We could have upgraded to that model with Mechanical and still spent over $2000 less than the competitors. In the long run, the two stage heating unit isn't going to save me money, and it is going to make my house only maginally more comfortable. The best part is the warranty. The other companies I got quotes from had warranties of 10 years parts/2 years labor. You could upgrade to 10 parts/10 labor for anywhere between $400-$600. Mechanical just includes it. That's right, 10 years without having to worry about your furnance and A/C for no extra charge. A team of two workers showed up at my house at around 9 am and finished around 4 pm. Their work was clean and quick. They hauled away all of my old stuff and installed the new stuff beautifully. I was very happy with the process from start to finish and would recommend them to anyone.

First class experience. Not one worry or miscommunication. Showed up on time and did a great job in a timely fashion. Joel is a very honest guy that runs a great business. Will definitely use again. Thanks Mechanical.

I had Keith, their boiler specialist come out to take a look at the boiler on a Thursday. He explained the issues and was very nice and professional. He gave me a rough estimate of $1800-$2000 for the repairs but said he would call or email me the official amount it would cost. One week later, I had not heard back. I called the company and explained that he didn't get back to me. The lady apologized and said she would contact him and call me back. It is now five days later. I have since called another company because they had great reviews and their tech educated me about the boiler. He also repaired it for $1000 less. I was disappointed with this company.

I have 2 boilers and 2 hot water tanks that I needed to have serviced. While I was waiting on the provider to arrive, I managed to get one hot water tank going. They quoted me $244 for both water heaters and boilers to be fixed. He did the work and asked me to turn the boiler on as high as it could. When I came back we looked at my boiler and he kept trying to start the boiler but that wasn’t working. He told me it was broke and I’d have to fix that. I asked how much it was going to be and he said he’d have to check if he had the part first. I kept hearing a noise as he continued working and when he looked further, he told me I needed another control board. When I went to pay I asked for a receipt and he said they don’t give those out anymore. I said I needed a receipt. He called the company and was told they’d mail out the receipt. That following Saturday I called since I had not received the receipt and they said they mailed it but they’d mail another. After another week went by and I haven’t seen it they told me I’d have to come get it and they wouldn’t mail another one. I asked my sister in law to pick it up which she did. The bill ended up being $209. I forgot I had coverage for DTE energy and they came out to check the boilers and water heathers after their service was done. The man form DTE arrived and got the first boiler going and on the other one he asked me to turn the heat all the way up and before I even made it back downstairs he told me to turn it off because it was working. I feel they scammed me because the man from DTE energy was only here 15 minutes and had no issues starting the boilers.

They found a problem and repaired it with our ok. They are a very honest company. We went with them 3 years ago because another company told us of a problem. The problem was going to be over $1000 to fix. We received another estimate from this company that the problem would be under $100 to fix. This is why we choose this provider.

They do a furnace and air conditioning tune up and make sure everything is functioning well, that I won't have any problems in the coming months. If there are problems, there is a discount.

The installation went well and took most of the day. They were professional but what I did not appreciate was not getting prior notice of their arrival. The business office did not let us know that they were coming. It was at an inconvenience because we had other things planned and had to change our plans. We were not happy.

Very pleasant.

They were great and everything worked out perfect. We have been using them for years.

The service was good and I had no problems.

My neighbor recommended that I call Mechanical. He has spent multiple thousands of dollars with them to have a customized system built in his house. I've had bad experiences with other Heating and Cooling contractors not showing up on time, being rude, etc, and so he said to call them, and that they were the best. He knows Joel personally, and highly recommends him. Unfortunately I'll have to walk next door now and tell him that I unfortunately have to disagree and that my experience was that they are no better than the other ones I have encountered. I called and scheduled a service call for my air conditioning not working. The woman on the phone told me that they would be there between noon and 3PM. At 3PM I called and was told that the technician was in Ann Arbor, but not to worry, he would be there and quot;eventuallyand quot;. I scheduled my entire day around this appointment and now have wasted an entire afternoon. I have appointments this evening and am unable to wait. Worse than that she STILL cannot give me any idea at all what time they will be here. Poor customer service. She talked to me rudely, and was unwilling to do anything to help me. All she kept saying was that she was sorry. Sometimes sorry doesn't cut it! She should have simply tried to fix the problem. Maybe send someone out tomorrow first thing? But no... she made no attempt to help me. They may be good at what they do, but their customer service skills are terrible. For that reason alone I won't do business with them.

My mother's central air was blowing out air that was more on the warm to cool side as opposed to cold air, so I called this company, it took approx 4 days for them to come and the nice lady on the phone did tell me their was a little backlog, because they had so many request, thus, I was willing to wait, I looked at the backlog in a positive manner, maybe it meant they were very good. The gentle arrive on Thursday afternoon, he was very nice and pleasant, I asked a lot of questions and he answered them thoroughly and patiently, he stated the unit was old (put in1998) and dirty, no yearly routine maintenance have been done on the unit, he took the top off the central air unit, sprayed a solution and washed it down, he showed me how dirty it was via the water, he put some coolant into the unit and told me the unit had a leak, so it was time to change the unit, but it would work through this summer, however, my mother would probably begin to have more issues with it every summer.

My furnace had been acting up. It was blowing cold air and then would work for a while and then would not. I did see them on TV where they had talked about doing a furnace recondition where they clean it and check everything out to make sure that it is in good working order. I called and made the appointment. The gentleman came out from the company and cleaned a tremendous amount of dust out of my furnance. When he was done it looked like brand new inside. He restarted the furnace and it kicked right on. He told me about a rebate from the electric company and took my information so that I can get a $50 rebate that they would submit for me. My furnance has been running like a champ ever since and the temperature of the house seems to be really stable now. I am going to schedule this maintenance at least once a year and again with Mechanical. Didn't even try to sell me something or tell me that it was something else when it wasn't.

They provided great service. The energy efficient furnace has saved us money on our heating bills and it is paying for itself. I would recommend them.

I had them come to quote a job. I am a Landlord and while the tenent is present he gives me the number (I think this was to pressure me to take it). I say "thank you" and when we exit the house I tell him I think the price is very high, $2700 for a 2 ton system that he tells me can be installed in 4 to 5 hours. So I question the price and he tells me if it is not to my liking we do not need to do business. Very Very unprofessional -- it is my money and I do feel I have a right to know what I am getting for it.

I thought that they were way too pricey. They had to come out the second time, the first time the fix didn't work. They did the quick fix and it only lasted about twenty four hours. They came back and did the same thing. At that point we didn't need any more air conditioning so, maybe working. I didn't turn it on. They performed the service as well as they could. I would not use them in the future.

We have a contract with them. We have been using them for about 10 years now since they put in the new furnace for us. We got a notification couple of weeks ago that they moved. The yearly maintenance is $150 in case something happens. It is well worth it. They always come out right away because I have a contract. Their customer service stands out to me. I would recommend their timeliness. They come when you need them. Their responsiveness is excellent. They always call before they come. When they say they are going to be here in half an hour, they are here in half an hour. Their staff is professional. When we bought the furnace, the manager or the owner called to thank us for purchasing the furnace. They also asked us how their employees were. So, I thought that was very nice. They are a great company. In 10 years, we have never had a problem with them. I would use their services in the future too.

They were really great. The price was very reasonable. They were very thorough and honest. There were a couple of things they had to come back out for, but they fixed them right away. One hose popped out and some things like that. My mom is in her 80s and she was having problems getting the energy rebate. I don't think it had anything directly to do with Mechanical heating. I don't think it was their fault. I believe they told her she could get the rebate, but it was just getting hard for people to get the rebates. I don't know the whole story. My mom never did get the rebate that she thought she would get. She was disappointed on that. My sister works with contractors in Minnesota so she emailed us and told us what to make sure they do. We gave them the email so they pretty much did what they were supposed to do. They had to come out twice the same week to fix a couple of little glitches. A copper pipe wasn't tight enough and there was a problem with the fuse to the air-conditioner. It wasn't anything major and they came right out. Jeff is one of the owners in the company. He was every thorough. He came out to the house. We had two other people come out for estimates, but he took the most time and he was the most thorough. It seemed like the other guys just wanted the job. He really answered all my mom's questions. He was really good. We would use them again in the future.

Installation went very well; one problem piece of sheet metal was caught and redone by installers. New high-tech thermostat was thoroughly programmed and explained. My wishes for high efficiency and placement were complied with. Help with tax credit info was gladly provided. Operating experience throughout the heating season was perfect.

They were great. They were very helpful and friendly. I had called a number of companies to come out and give a quote. It was on a short notice since we were in a hurry. So they were quick and responsive unlike some of the other companies.

Mechanical Heating and Cooling was absolutely great. They were on time and very friendly and went right to work. The job went smoothly with no surprises and even the price was completely fair.

Great,except took two weeks for appointment, then it was changed and then changed again after I waited. Ten thirty appointment ended up at 12:00.

We retained this company after a bad experience with a company that had long serviced the boiler at our house. Mechanical is friendly, responsive, always on-time, and their work is thorough. Their technicians take the time to explain operating issues and any necessary repairs.