You've Got It Maid

I have used You've Got It Maid (YGIM), for about a year now, and think the company is outstanding. I work and attend school full time, so cleaning the house is not something I have much time to do right now. I hate dusting, bathrooms and kitchens, and YGIM helps me out tremendously! They come Bi-weekly and alternately do a 'Deep Clean' and then a 'Regular Clean'. In addition, I have 2 large dogs and everyone is wonderful with them. If I'm not home, the dogs get to go outside and play! Sometimes I work remotely from home and YGIM diligently works around me and are always very cheerful, polite and friendly! I completely understand time schedules, and am always very flexible with that. They usually come within a 1-2 hour window in the afternoon on my scheduled day, and let me know if there is an emergency or delay! I think they do a wonderful job overall and will continue to use their services in the future!

They were very professional. They had good information. They had a hand out to tell me what they planned on doing. They checked with me at the end so that I could go over with them what they had done and give them feedback. I liked everything about them. I will use them in the future.

I will be honest and say that the upstairs in my home was awful. 2 older children that were not keeping up with any type of cleaning. That being said, I spoke to Danielle (the owner) who made a special appointment for me on a Saturday to help me get ready for a party. On the date of service 3 women showed up including Danielle, but after the first hour she left so there were only two (with one of the ladies being fairly new) The deep cleaning was just fair. Residue was left on the windows, vacuuming was done but nothing was moved so dust was still behind the television, under couches, and tables. Of course I didn't notice a lot of this until after they left, and on the surface it looked pretty clean. Well, I called to set up the second appointment and was given an afternoon appointment. I was told between 2-3 pm. The crew arrived between 4 -4:30 pm. without a call to notify us of any delay. That was unacceptable to us, and we chose to not continue with their company. I wish them well, and hope that this is viewed as constructive criticism.

I saw her a couple of times and she did a good job and then one day I was not happy. We arranged to have her come back; I was not even going to have her do it for free; I was just going to have her come back and just do it right the next time and paying her and she never called back. So that was kind of irritating but I thought the price was reasonable. They were fine and great then there was one time I was not totally satisfied and she called me back right away. She offered to come back and fix it and I had just got back from vacation and it would have been too complicated so I said let's just have you come the next time around just to make sure everything gets done and then she never called back. I will not use them again in the future.

Well, they never called me back so I can't answer my satisfaction.

I had bought the Angie's List Big Deal for you got it maid the previous year, and was waiting for a good excuse to use the service. It just happened that two parties that were planned at the house were happening on consecutive weekends. Before I could call the company, Danielle had called me to let me know that my Big Deal was expiring soon and that I should schedule an appointment. At the same time this was going on one of my roommates had bought a Groupon for another service. Not ideal to have the house professionally cleaned twice in the same week, but it wasn't too much of an issue. We planned to have one company come before Party #1 and the other to come the week of Party #2. Well the Groupon company ended up not coming through so a third company was called the day of Party #1 and they did a decent job. The week of Party #2 is when we had scheduled You've Got it Maid to come out. While the house looked relatively cleaned after the third company came through, the house was noticeably cleaner after You've Got It Maid was there for 3 hours. They got everything. Dusted all the baseboards, cleaned the dust between the pillars on the stairs, wiped down the washing mean to clean up spilled detergent, cleaned the tubs/showers and washed and dried all the bath mats. We have all wood floors throughout the house and they looked great. I didn't think I would notice a difference since the house had just been cleaned, but it was much cleaner. Using the Big Deal (and adding an extra $52 to get an even 3 hours of cleaning from 2 people) the price was good. The price they quoted for future cleanings was higher, and more expensive than the other service, but we will definitely pay it because they did such a good job. Danielle was very responsive via phone messages and returned voice mails right away.

A team of two employees arrived on time and worked around the clock to clean every room. They were very polite and pleasant. It was an one time cleaning and there was a lot to be done, and they did a very good job.

They got their assigments and went to work. All the rooms were well cleaned. The appliences and cabinets were all cleaned. I added some basement and garage work that was done at a reasonable cost.

They don't answer their phone, and they don't return phone calls promptly. It takes several days to return your call and when they do it's usually in the evening. They advertise 4.5 hours of cleaning but divide that time between two workers, and this upset you. They mentioned that they charge you at the regular rate for however long they work over the stated hours of the deal.

loved they took off their shoes. worked great together, moved very efficiently through all of my home. great that they asked a lot of questions.

Better than expected. The owner keeps tight control of her teams. She knows our special needs because of our health.

My very first contact was not good. I was not pleased with the tone of the employee that took the information and did the initial quoting and scheduling. In fact, after a couple days, I called and asked to talk to the owner. I calmly told her that I had a problem with the way I was treated and that unless I was happy by the end of the call; I was going to cancel the services. The owner sincerely appologized and proffesionally handled each of my concerns and was able to satisfy me to the point that I allowed the initial cleaning to stay scheduled. She actually had me smiling and laughing by the time I hung up! What really surprised me was when the owner and the person that initial handled my call turned out to be the "workers" for the initial cleaning. Both of them again apologized and wanted to get a better feeling of what it was that bothered me initially with the intent to "learn from their mistakes". I thought this was great and shows that they REALLY WANT to keep their customers happy and to keep growing their business! The following remarks are for the "Initial - Deep Clean" service. On the scheduled date, they arrived at the agreed upon time and went right to work. I left them and returned back to my office. They called at the agreed upon time in order for me to arrive back to my home just as they were finishing. I was absolutely amazed at the amount of work that was accomplished! The place looked wonderful and the one special item (the base cabinet under the kitchen sink) was AMAZING! They not only cleaned and straightened this area, they also bleached it to ensure it was sanitized. They were just finishing up when I arrived and performed the "final inspection" in my presence. One item was discovered - - it was the microwave interior. They cleaned it as best as they could but did not have a tooth brush available to finish the job. They offered to return, but, we settled on them catching this item on the first "normal" cleaning. In addition, as they were leaving, I noticed that the outer portion of the threshold plate had not been cleaned. They readily agreed to add this to the "normal" cleaning list. [NOTE: during the 4/28/11 "normal cleaning", both of these items were taken completed.] This was my first experience of having a housekeepping service clean my apartment. They exceeded my expectations and have earned the right to continue to provide this service. I would highly recommend them to anyone looking for this type of service. WELL DONE!

We have had cleaning service from another company in the past, so we are fairly familiar with the process and what to/not to expect from a home cleaning service. I don't expect a perfect clean, just a compay that performs the services outlined and arrives on schedule. First, I will say that the company is very pleasant to deal with. They were prompt in responding to my request for an estimate and were able to fit us into their rotation. Unfortunately after the fist "Deep Clean" we found several items in their checklist that were not performed. They showed up 3 hours later than the planned time, and I think they were just in a hurry to go home, and the cleaning results reflected that: Dust rings around items that were supposed to be dusted, baseboards that had not been touched, trash cans that had not been emptied, and bathroom showers that appeard to not have been cleaned at all. I notified the company of my disappointment and they offered to come out at reclean specific areas at no cost. They were supposed to arrive at my house at 2:00pm, but didn't arrive until after 6:00pm when my family was sitting down for dinner. I told them that we would have to reschedule because we didn't want to be "cleaned around" while we were eating dinner. I have not been contacted to reschedule, and to be honest, I will probably choose a different company anyway.

If you have the crew leader Tonya You've Got It Maid I would recommend them. But, the two younger crew members who cleaned my bathrooms I wouldn't recommend them. One of the younger cleaners was completely unsatisfactory because she only cleaned the top half of my husbands bathroom. She didn't clean anything under the sink. Tonya who cleaned my downstairs was thorough. She was rushed, but she was thorough. The two younger crew members, who I think she was training, when they cleaned my bathrooms I noticed they were using square dirty rags with a spray disinfectant. I didn't say anything at the time but it bothered me they were using dirty rags to clean. So, I was happy with the downstairs but not with the upstairs. I discussed with the owner beforehand that I wanted it cleaned with hot water and clean rags to get the dirt out. This did not happen. I just noticed several little areas that were dirty right after they had finished. I called the owner and left a message explaining how I wanted everything cleaned. She never called me back. And eventually, they called to confirm the next cleaning and since she never called me back I told them that I would not be using their services again. At the very least, I should've received a reply to my call.

Overall it wasn't horrible but it was NOT good, especially for the cost. I would expect to pay 100$ for the service performed. I called this company because it had so many great reports but think I was seriously mislead. They were over an hour late with no phone call. I called the manager and she called right back saying they went to lunch and would be at my house after...which is fine if they had called and told me. I sat there waiting for them so that I could leave my house. I have a 3300 sq. ft. house that 3 girls cleaned for 3 hours. The overall cleaning was decent but not what I would expect for 9 man hours of work and the deep clean they claimed they would do. They missed a whole bathroom on my main floor (it looks like it was started but only 10% complete, and if they cant reach it they dont clean it, which means the back halfs of my dressers were left undusted. ( they wont use step stools, company policy). It was not the worst cleaning I had but I would never hire them again. I hope others have a better experience than I did.

They've been coming weekly for 6 weeks now. The first visit was a deep clean which also included baseboards, windows, blinds, and furniture. They are always on time and do a thorough job. I come home to a clean house without any smell of cleaning products. I have allergies and my sinuses are sensitive to chemical smells, and with YGIM, I finally have a house that doesn't make me allergic just by being home.

I had used the service on one previous occasion and were satisfied with their work. At that time we scheduled another visit for two weeks in advance. On the day of the scheduled appointment the crew contacted me and asked if I would be home at time of the appointment. I replied yes and was asked if I could do earlier. I replied I could do a half hour earlier than scheduled time but I would need to leave work immediately. They repeated the earlier time and said "OK." I went home and arrived prior to the earlier time and waited..and waited. They were a no show for the earlier time and the original scheduled time. I called the owner and left voice mail. She promptly called back and apologized and provided the explanation that they were running late and behind schedule due to the upcoming holiday. I was told that the crew would arrive in 30-45 minutes. They did not arrive at all. The owner called me later in the evening asking if the crew ever showed up. I told her no and she said she was not surprised! She apologized and then went into a lengthy description about operational issues and that she would be terminating the crew leader. She did offer to provide the service on the next day but I declined.

This was our initial deep clean. A crew of three headed by Tanya came right on time and they worked straight through. Although they offer to include cleaning the basement as a part of the service, we declined. They worked a little over two hours. They did a good job, but missed a few minor things in terms of dusting fixtures. That said, I was very comfortable with them and feel that when we tell them what we need, they will do it all the next time. I have put in a call to set up biweekly cleaning.

It was wonderful! I have never had a cleaning service before and will absolutely use You've Got It Maid again!

The team arrived on time, they were very nice and took the time to discuss the cleaning with me. They were thorough and fast.

The team arrived promptly. Thoroughly cleaned all rooms including the basement bedroom, bathroom and laundry room. They were very fast and thorough.

They came in ready to work with a great attitude and tackled all difficult problems at hand. They were friendly and had a strong work ethic.

Lisa and her crew were very punctual. They did a great job and left me very impressed. The bathroom and kitchen were especially flawless.

The crew of three arrived at 3:30 and worked steadily for nearly 3 hours doing tasks that are hard to do: baseboards, etc. in addition to regular cleaning.

The team was on time and started work immediately and did not stop to chat or take breaks. They were there to do a job and they did it carefully, thoroughly and professionally.