You've Got It Maid

After cleaning my home on an Angie's List coupon, You've Got It Maid has returned and been able to allot enough time to clean the house within my (limited) budget. They are thorough, professional, and Alicia and Danielle are very accommodating. I appreciate that an owner-supervisor is present each time.

I guess the company was overwelmed with the responses to the big deal ad they put out and had to eliminate some of the people that bought them. They eliminated me by saying my wife screamed at them and they were afraid to send anyone over to our house. My wife is a 1st grade teacher at a Catholic school! When I asked my wife about it she said that was not true and she could prove it because she was in her car talking to them and was using the blue tooth wireless phone connection and she was carpooling and everyone heard the conversation. So I sure don't want anyone like that in my house. I was going to set up a regular schedule with them too... Oh well, they lose out.

They did not fulfill their appointment. I felt as though they were irresponsible.

Four young girls arrived on time,asked what my priorities were - had their own cleaning supplies. They feverishly started cleaning.Did not have time to touch the living room or bedrooms. The leader walked me around when they were finished to get my comments.no time to actually examine anything. They did only surface, cosmetic cleaning. The backs of things in the baths were not touched. I had hoped for them to do the things that are difficult for me to do. That did not happen.

They did a decent job. I thought they would have gotten more done with 3 people for 2 hours. I got exactly 2 hours of work from when they got in the door until they drove away. They were only able to do the first floor - my house is under 2000 sq.ft. They did call to let me know they would be late which I greatly appreciated.

I've been using them for less than a year. The price is very reasonable. They are always prompt. If they are going to be a few minutes late they always call. I've never had anything broken by them, which means a lot because it means they are careful. If there is something I don't like they make sure it gets corrected. I'm home when they come out. There are two young ladies that come out. It has been the same ones for a while but sometimes they switch it up because the owner is getting busier and she is trying to finesse her teams when she gets new people. They are licensed, bonded and insured. I will continue to use them.

They did a good job. They were very pleasant people. Because it was a big deal it was a very good price. The only negative was that they ran out of time at the end and were not able to do one portion of the job very well. They did a very thorough job on everything else. They just ran out of time.

I was not impressed with their service. I found dead bugs by our lights and they didnt even vaccum them off the rug, as they were in plain sight. There was a dirty tissue left right on the ground in front of our sofa. There was dust on the base of one of our tables and dust behind the lamp sitting on it. They only had one floor of the house to clean and they did not pay attention to detail.

The experience was very good. I was given a 3 hour window and received a courtesy call saying they would arrive within 30 minutes (which they did) in the window time. The girls went through the house with me and then went about their business. As rooms were finished, I was asked to inspect them and point out anything that still needed done. At the end of the cleaning, I was given a printed list with what was done checked off. I now have a spring-cleaned home. If I could afford a regular cleaning service I would call them again.

Their previous visit they broke the faucet in the bathroom. I gave them the price of the faucet. I installed the faucet myself. They would not reimburse me even though they knew they broke it.

It went excellent. This was our first time using a cleaning service. They even cleaned the laundry room floor in our basement which we didn't expect. We are very happy with their service.

They do a pretty thorough job. They were on time, and I was pretty satisfied with their service overall. I would use them again in the future.

They came, saw and finished the job!

Three people came out and they did a very good job. They used checklists to make sure everything was done thoroughly instead of just relying on memory. The supervisor checked up to make sure that all of the checklists were completed.

they came on time. They were very professional. Spoke to me about what was needed. Told me if there were any issues that they couldn't take care of. Did what they said they would. With the big deal coupon this was a fantastic bargain. The bathrooms alone were worth having them come in. I've tried cleaning those things and have never gotten them to that level regardless of what chemicals i've used or time i have spent. no idea how they did that but I'm tickled.

They are fast. They had three cleaners and they were in and out in less than two hours. They were on time. They brought all of their own equipment and cleaning stuff. There were some things of mine I wanted them to use and they were OK with that.

They did a decent job. It was very expensive; however, four people came in for two whole days. They left the water on overnight and the sink overflowed onto the floor. I wasn't too upset as they also cleaned it up and apologized. Quick to confess and make up for their mistake. Very pleased. No need for cleaning services anymore as I am now renting.

After emailing my preferred dates to YGIM, I received no response, so I called and left a message. Danielle called me back the next day, and I gave her all the same information and requested the same dates and times as I?d asked for in my email. She said she wasn?t ready to schedule yet, and would call back next week to confirm a date. She didn?t, so I called her back and asked for December 9 as my first choice (since she claimed she did not have the information from my previous email or phone call). At first she said she had no time available that day, and then checked the schedule on ?another desk? and confirmed my appointment on the date I?d requested, but at a different time. So, I settled for that. They arrived within the three-hour time scheduled. (The do not schedule a specific start time, but only a three-hour window for arrival). One team member was very good. For example, the kitchen floor and baseboards were spotless and gleaming. The other team member lacked attention to detail (perhaps due to lack of experience and youthful absence of observational skills). For example, while she did a good job on the microwave, she neglected to wipe down the dishwasher, the trash can cover and a few other obvious items. And, she put the king-size bed top sheet on properly, but put the fitted sheet and blanket on sideways. (The bottom of the blanket was more than a foot above the bottom of the top sheet on each side, and barely reached the sides of the mattress!) An obvious mistake, yet I had to point it out and help her redo it. They did stay the full three hours I contracted for (to the minute!), but that included redoing the bed. And, the ?deep holiday cleaning? ad had promised much more than they did, even in my relatively small two-bedroom home. To be fair, my home was dustier than usual, since I?d had some construction done the day before (although the bigger items were covered with plastic during the construction). But the construction dust did not increase the number of items to dust ? only the amount of dust on the uncovered items. The ad promised much more than they were able to do. I think more training might turn these eager, hard-working women into real professionals ? especially if they can straighten out their scheduling, which is chaotic. It took a number of calls to get them to confirm a date. And I wasn?t even asking for the high-demand days just before or just after Christmas. They also need to learn how to give a more realistic estimate of what to expect for the price and time agreed upon; their deal did not specify how many rooms they expected to do. And since my home is a small two-bedroom, I thought they?d have time to do all the ad promised. In fact, when they arrived and looked around, they said they?d have time to sweep and mop the basement floor, as well as the main rooms; but they ran out of time without getting to do anything in the basement.

They come every other week. They do a really good job.

They called to inform me they were on their way. They arrived on time and had me show them areas I really needed cleaned. They brought all their supplies in and worked for a solid two hours. They were professional and very friendly. I told them I would recommend them to my family and friends.

I liked them. I used the Angieslist bonus coupon which was $105 for six hours of deep cleaning. They were very good. They were very thorough and did a real good job on the house.

This company worked for me for 6 months, and during that time they missed dusting things here and there, but I would leave a note and it got better. Then they decided they wanted to change the day they came to clean and said they would call us. They never called. We left at least 3 messages and they never called back! Very unprofessional! Even if they didn't want to clean my home anymore, they could have just said that! That was back in Oct. and I haven't heard from them yet!

A little over a week before Thanksgiving I called to see if Danielle had an availability for Thanksgiving week. It took her several days to get back to me, but when she did, she said she could schedule me for the Monday before Thanksgiving between 3:30 and 4:00 in the afternoon, and that she would call about a half hour before arriving. As we talked it was clear that she had a very full schedule with lots of people like me calling relatively late and wanting cleaning service. I asked if she was sure about the time, because it seemed like a very long and full day, and she assured me that although she couldn't guarantee the "exact" time, she was confident of the general time frame. We planned for her team of 2 to stay between 3 and 4 hours.On that Monday (yesterday) I wasn't surprised when I didn't hear from her by 3:00 or 3:30 (half an hour before the scheduled arrival time,) but when I didn't hear from her by 4:30, I started my own heavy duty cleaning. At 6:35 I got a call from someone asking if I still wanted them to come. I replied that what I would have wanted was a phone call 3 hours ago telling me that they were running 3 hours late but were still planning (or not planning) on coming. The response? "Oh, no, we just give courtesy calls when we're on our way." I replied that a courtesy call is one that would have come hours before telling me that they were running late but were still coming. I understand this is a busy week, but a) don't book it if you can't do it; or b) at least give someone a heads-up. By the time they would have arrived, which would have been after 7, I had done almost 3 hours worth of work already. Won't ever use them.

The overall experience was just tantalizing and exciting and very clean. We were very happy with the results.

Appointment went well. They were thorough and worked in a timely manner. Very professional. They used very good products. I found them to be very courteous and very accommodating.