Oxi Fresh of Southwest Michigan

Description of Work: They don't provide service in my area. I had scheduled on line at same time I ordered and paid. Waited for a call. Then an email finally came. I called to reschedule and was informed they did not service my area.

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Description of Work: I contacted this company because they advertised removal of pet urine odors from carpets. When they inspected the affected areas, however, they informed me that the problem was that the urine had soaked through to the pad underneath, so the pad needed to be replaced, that simply cleaning the carpet would not be sufficient to remove the odor. They did not charge me for this evaluation, which I very much appreciated.

Description of Work: Cleaned the carpeting beautifully. The job was done in a good amount of time and they were very professional. Certainly would use them again.

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Description of Work: Cleaned three rooms of carpet

Description of Work: Cleaned carpets in 8 rooms.

Description of Work: First of all, the technician was very nice and professional acting and he personally did a fine job. I think the tecnique used may have been the problem. He did one full room and traffic area's in hallway, and 2 bedrooms. The end results were o.k., but not as clean as I had hoped for. Maybe, it was my carpeting, about 2 years old, but I do have 2 small dogs going in and out. With that said, maybe I would try them again, mainly because of the dog traffic. The results were not good, but as I said, not what I had hoped for. They were the only ones that have done this carpeting, so I really don't have anyone to compare them with.

Description of Work: Leaned basement carpet, stairs, Mai floor office, and upstairs bedroom with Scotchguard in off & bedroom .

Description of Work: Cleaned, deoderized and protect 3 rooms of carpet. It went very well

Description of Work: When the carpets were initially cleaned there were multiple rooms missed and cleaned to a very poor quality. When contacted, the owner himself came to the house and cleaned everything personally and did a fantastic job. The equipment they use is more of a spray bottle with an agitating machine. It does get the surface staining lifted and it looks cleaner on the surface.

Description of Work: Technician did not remove or cover his shoes so he left shoe prints on my flooring.

Description of Work: They booked me right away, the online scheduling is great. When I had questions after scheduling the customer service rep was incredibly helpful. The guy that actually did the cleaning was awesome; he was very friendly and professional. He called before showing up to make sure the time still worked and he showed up exactly when he said he would. He went over the process with me and answered questions. The job was done very quickly (in fact I was still out on an errand when he finished and the poor guy had to wait fifteen minutes for me to get back to the house, he was very patient and understanding about it) but it was also done thoroughly. The carpets looked better than the day we moved in, despite having had them cleaned and cleaning them ourselves several times over our two year tenure at the house. The carpet dried enough to walk on in under an hour and dried completely within a couple of hours. This company is great and the actual tech we had was wonderful, I wish we found them sooner! I have recommended them to others and would continue to do so.

Description of Work: cleaned carpet -- very well

Description of Work: Very good experience - prompt professional service, excellent job !!

Description of Work: Technician telephoned prior to the appointment to confirm date and time. Technician arrived at appointed time. Technician wore protective slip on booties over his shoes as when he was in the house and removed them if he had to go outside the house for any additional equipment. He explained in detail the process before he started. I observed the process as he did the first room and he showed me the results of what the machine picked up. Technician cleaned carpets in (4) rooms, (1) hallway and (1) set of stairs. When finished technician reviewed what he had done with me and went over the bill with me and asked if I had any questions. He left me the company card, coupon for free cleaning of room upon customer referral and a company magnet for the refrigerator. I was very pleased my the professionalism shown by the technician Travis. I would recommend this service.

Description of Work: He did a very nice professional job cleaning my carpets. He was a very nice young man and very punctual. The only issue I have is that I wish there would have been 2 people because he cleaned around my dressers and did not move any large objects. While I don't walk under these objects my cats do and you can see that they were cleaned around. They do state that they will move smaller large objects. If I could have helped we could have moved these items, however; I have had back surgery not even a year ago. All in all though I was very pleased with the service and I just handed out one of their business cards to a worker at meijer yesterday and told her what a nice job they did and how pleased I was. |Dorothy Walsh |Satisfied Customer

Description of Work: They cleaned a couch. It was okay. I didn’t care for how wet the couch was after they were done. It didn’t seem that clean.