Koch & White Heating & Cooling

Professional, timely.

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Everything went great.

Great as always.

unknown

unknown

Great. on time. did the work. very professional

They arrived on time and did good work. They didn't charge me more than they said that they would. They treated me in a business-like manner and even offered government discounts that were available at the time.

Service call for broken ac. Technician reported could not fix but could replace entire unit. Wrote up a high price for a no name brand ac. No detail provided on the estimate. We did not sign but did call the office to give another chance. Quotation was highest by a large margin of three quotes obtained and it was for lesser SEER and product brand.

It went well overall. They came when they said they would, got right to work and finished quickly.

i was very pleased with koch and white and i'm sorry but i don't have time to go into all the details except to say that i was impressed with the first visit from Haskiel Brown to the last visit where he spent a lot of time explaining how to set the thermostat. everything was done with the finest attention to detail, including arriving when promised and finishing in two days. i would also add that they installed the system in the home of a friend in ann arbor and he is a contractor of the highest caliber and if he thought they were good, that was further proof that i had chosen the right people .

Our realtor gave us a list of people that would do stuff and we called them. They were fine. They were on time. They did what they were supposed to do. They found that one piece was weak and they replaced that. We made the appointment and they came when they were supposed to come. I probably will use them again in the future.

Showed up on time. Professional demeanor. Quick but thorough. Made a suggestion regarding use of air filters that will save us $$. Pleased with them.

I have been using them since I rebuilt this house.

it went great. they were very professional, gave me estimates similar to other companies. employees were clean and worked to get the air conditioning working on the first day so i wouldn't have to go another day with an uncomfortably hot house!! follow up post install has been good as well.

Their professionalism, pricing, punctuality, neatness and responsiveness were great. We had an emergency call shortly and they were here in fifteen minutes. The quality of their product was very good. The additional warranty where they cover for the service and routine maintenance for the first five years in terms of the cost was very competitive. They give additional benefits for going with them as well. We got the energy and tax credit, and I think we also got some kind of a state tax credit as well. So the actual cost was considerably less. We will use their services again in the future.

no complaints or concerns, happy to use them again.

Koch and White is an outstanding company. They were attentive to our needs before, during, and after the installation. They go out of their way to make sure you are satisfied as a customer.

After returning home from a trip, I noticed that although my A/C sounded like it was on, the house was not cooling down. When I checked the vents, the air blowing out was not cold, but more like room temperature...also the the air flow was weak. There was a Koch & White service sticker on the thermostat so I called them the next day. Harold, the service manager, was very friendly and talked me through some troubleshooting scenarios. Since it was determined that the condenser was not working, I scheduled a service visit for two days later. I was told someone would show between 12 - 5PM. Carlo arrived around 4:30PM. He said that the capacitor needed to be replaced and completed the process within 30 minutes and also demonstrated the proper way to replace the air filter. The total cost including service call was $188. I'm not sure if that is considered expensive or not, but I was thrilled that my A/C was back up and running without a huge financial outlay.

We got 3 estimates from local Ann Arbor companies. Koch was the middle of the 3 - we chose them becasue we had used them to repair our old furnace last year and were pretty satisfied with their capability and customer service.. The job went well once the the installation began. We had ordered the new equipment in September but the company delayed the installation (since our original equipment was still functional) because fall is their busy season for repairs. We eventually called and reminded them and they were out the next week. Once the technicians arrived the removal of the old equipment and installation of the new was uneventful. It took 3 days to complete the job. The techs who handled the job were personable, clean and very concious of our comfort and the condition of our home, The lead tech left the work area clean each day. Once the job was done, he also explained very clearly the features and controls for our new high efficiency furnace. The company prepared all the paperwork needed for the income tax credit and the DTE rebates. We recieved the credit and rabates without any problems.

They first connected me to a man who is very experienced in water heaters and how they die - what the symptoms are. He talked to me for 20 minutes about it, and since I'm new to homeownership, I really appreciated his help. Once they came over to inspect it, they said there was a chance it could keep going for up to two more years! On top of everything else, their price for a new Bradford and White water heater including installation was about $150 less than every other business I contacted. Very polite.

We buy an annual maintenance contract. The company does periodic maintenance and also fixes our heating and cooling system whenever anything goes wrong, usually on the same day or next day basis.

Got several estimates-Koch was the most expensive, but I think it was worth it. I had to reschedule at first and they were very accommodating and responsive. They removed a 50-yr-old furnace, then installed a new furnace + AC. Our house does not have a basement, and the attic is tiny, so they ran into some challenges with that, but were able to finesse it. They had to create a couple custom metal pieces, and ended up having to go an extra day, but that was not a problem. The guys who did the work were very professional, punctual and friendly. They cleaned up everything every day as well. Afterward I was talking to another contractor about other work and they spoke highly of Koch.

The cost represents a service call the sliver package. The is extra 50 dollar fee for emergency calls (aka after hours).