Koch & White Heating & Cooling

Air conditioner just needed repair, and furnace was checked at same visit.

Because our furnace was dead, and we were without heat, Koch & White moved our install up. I can't say enough about the professionalism of their staff in the office and their install crews. The install team worked quickly, cleanly and everything looks stellar. Our new furnace has been humming for a week now and we couldn't be happier. By the way, we got 5 quotes for the work and Koch & White are the only company offering a 10-year parts & labor warranty as well as annual visits after the first year. You can't find anyone that comes even close to that.

I have a contract for heating. I've been using them for at least 10 years and I've been very pleased with them. They're reliable, on time, honest. They give you a fair assessment about the situation and price. I just feel very confident in their work. The contract is like $200 for twice a year for the furnace and heating and fire. I would use them if I had problems for any other heating and air conditioning problems. They're the only person, I would call. When they came to do the repair work that was covered by the contract fee.

This is who I've used for several years, they do the inspections and any repairs. I'd give them all "A's" down the line. Their price seemed fair. Their quality is good. We get a window but they always hit it.

We have been using them since 2012. They are not cheap but they are good. They do really good work. They come out when we need them. They are very nice. They are not the cheapest, but you get what you pay for. They were here ten minutes before our appointment time.

Koch and White was fine as an HVAC provider until this spring. The technician for the air conditioner was pleasant but left a pipe open and the coolant leaked out. Repaired two weeks later free-of-charge. A different technician, also pleasant, lit the pilot light on the water heater but when we heard strange sounds, I agreed to replace it in 5-1/2 days. He forgot to order the new water heater; the same day I discovered that, the water heater leaked badly. The water heater was replaced two days later but they didn't have the right part for a city-mandated plug in the pan underneath. I called yesterday (Day 11) and am waiting to hear. Also did not receive a discount for the water heater inconvenience.

The service was good. I thought their prices were a bit high. I don't know if I'd use them again, but they did a good job and they got my furnace working. One person came out. He seemed very qualified and knowledgeable. He seem to know what he was doing.

Not the best quote money-wise, not many hot water boiler systems installed similar to what they quoted. Ultimately did not choose, but the quoting process went well.

They were very professional. I couldn't get a date right away so they kept my old furnace running for no extra charge until the scheduled replacement. When the day came, they worked very hard and did an excellent job. One guy was able to tell me everything about the furnace, answer all of my questions, showed me maintenance, and made suggestions I could take to save energy. I can't imagine a better interaction and would highly recommend them.

Outstanding! I called and set up a service call for the following day. They called back a little later and offered me a same day appointment due to a cancellation which I accepted! I had water leaking from my central a/c unit into the basement filling up several beach towels a day with all the water. The technician diagnosed and remedied the problem in a total of 10-15 minutes. I was expecting the repair to cost hundreds of dollars and when the bill was presented at $89 I couldn't pay it fast enough for fear he would rescind it! In fact they typically charge $85 just for the service trip. Amazing.

It started when I had the heating company I have used for 20 years or more come to check my furnace for the winter. The tech diagnosed a bad heat exchanger. He tried to show me where it was damaged. I could see something but it was hard with his hand and head in the way. I accepted his diagnosis. But he said the law said he would have to shut the furnace down because it was dangerous. However, if I signed a legal document he had, he could leave it on for about 10 days. I signed the document. Then for some reason he cut out a large square of metal from the outside of the furnace on the back and wanted me to see the damaged heat exchanger that way. He insisted I needed a new furnace because my brand only lasted about 20 or 22 years and if the heat exchanger was replaced something else might go wrong. I cannot argue with that but I wanted to see what my options were and get other estimates. Well, then he tacked on about $80 extra dollars for cutting out the metal square in the back of the furnace in addition to the maintenance charges. I had several companies come to give me an estimate. They all wanted me to buy a new furnace because mine is 16 years old and something else could go wrong. I took a chance when Koch and White said they thought a heat exchanger would last more years. So I will have to wait for the results of that. They also questioned why my first company tech had cut out the metal on the furnace. They could see no reason to do so. There was no pressure to buy a new furnace. Their prices were reasonable compared to the other estimates I received and I liked the tone of the employees I spoke to. I will just have to wait and see how long the furnace will continue, but it has given me no trouble this winter.

I attempted to use another firm to replace my evaporator coil which was still under warranty. For some reason they would not deal with a Livonia supplier that carried this particular brand. I asked who else might do the work and they recommended Koch and White. I was familiar with them from earlier work and estimates and needed to get this job done on a timely basis, so I called them. They took a couple of days to locate the part and then called to set up the appointment. I was given a window of 9AM to 1PM for the arrival of the tech person, with the possibility of several hours being needed to do the replacement job. The tech person called about 11AM to tell me he would arrive in 30 minutes. When he arrived, he surveyed the furnace and coil, backed the refrigerant out of the coil and proceeded with the job. The tech noted that the original installer from a different company had incorrectly soldered instead of braised the copper joints leading to the coil, so he re-did all of those joints to "bring it up to code". It did smell the house up for a while, but it was not unbearable. After running a 10 minute test on the system, the tech person cleaned up everything, produced the bill, and accepted credit card payment. I only had to pay for the labor costs with Koch and White handling the warranty costs through the evaporator coil manufacturer. That was nice. The tech unsuccessfully attempted to send me a copy of the receipt via email, so I had to call the company the next day to get it re-sent. The total job took about 3.5 hours. The tech person was very professional, answering questions I had and kept the work area (carpeted lower level) free of soiling. He wore boot covers whenever he entered the house and used the lower level door nearest the work to minimize interruptions to me.

I have used Koch and White for 14 years to maintain and repair the HVAC units at my business and they've always been responsive and professional. I had a problem with my 4.5 year old home heating unit which would intermittently turn itself off for no discernable reason randomly. This problem started in Oct, 2014 and I had the local HVAC company who installed the unit out several times over a 4 month period, many parts replaced, but no specific diagnosis. Their suggestion was to spend $3000+ to replace the old zoning system in the house, stating that it was undersized and due to its old fashioned design (or malfunction) the furnace was overheating and turning off. I had Sid from Koch and White out to the house for a second opinion. He spent 9 hours over 3 visits to the house in one week and was able to identify the actual problem (blower motor module malfunction) which has been fixed and the furnace is now functioning perfectly. The difference between the two companies was night and day. One was committed to identifying and solving the problem, the other behaved as if they were doing me a favor (and charging me for it) to work me into their overly busy schedule.

Great as always. We have them prep our AC in the spring as well, have for 8 years. Highly recommend them.

Very professional crew. We were completely happy with the work.

After a bad experience with a different company, I called Koch and White, which is what I should have done in the first place. They sent out someone to give me a no-cost estimate on my job. Good thing he did, because he noticed some things that needed updating. For example, my older water heater had a 3 inch pipe, while the code is now 4 inch. (I knew about this code change, so no surprise there.) By doing the estimate, he was able to tell me what to expect and how much it would cost. On the day of installation, two very professional, very personable men came to install the new hot water heater. They were careful of my house, using drop cloths the whole way, even though they were just going into an unfinished basement. I was home and working the whole time, so they didn't play a radio or do anything noisy (other than the normal noise of their job). At the end, I compared prices between Koch and White and another, "cheaper" company. Guess what? Koch and White's prices were lower than the other guy. Koch and White are an institution in Ann Arbor, and I can see why.

Awesome company. Referred to by friends. Replaced my a/c completely, very neatly done, and have followed up yearly and systematically as promised with their 5 year included checkups. Also spent time on the phone with me with my wild ideas on tweaking my circulation system for using cool air in the basement. They even proposed a new better idea which would have to be custom made but they could do it!

Replaced 2 AA batteries and charged $85. Glad to see the AC working, but not happy to be charged $85 for changing 2 AA batteries.

The representative did a good job of explaining how the system would work and how a two-stage furnace would perform better than what we had now. They also explained about how the pipe would need to be angled and how they needed a place to discharge water. The installation went as scheduled and the results have been good. The company was very helpful about putting the pipes in a place that was not visible in the living area in our basement. They did all the carpentry needed so that we did not have to hire a separate carpenter.

Awesome. They came the next morning (I called about 5pm the day before), and they were totally thorough, did all the repairs on the spot, even though it was a 2 hour job.

The team showed up on time, left no mess, and I hope it works (once it is hot enough to turn on :)).

We got three or four estimates for a new furnace and it came down to two companies who offered what is essentially the same product under two different nameplates. The Koch & White brand was one we were more familiar with, and since we've had our old furnace serviced well by K&W in the past, we deiced to stick with the tried and true. We've had some bad encounters with HVAC companies before -- including one that has a very good reputation in Ann Arbor -- but Koch & White has proven to be honest, trustworthy and knowledgeable. I've recommended them to many friends.

Everything went smoothly from the start. I emailed from their website to request an appointment and they got back to me the same day. The day of work the tech was running late and the office called to let me know. Steve, the tech, was awesome! Nice, knowledgeable and thoroughly explained everything he was doing. Will definitely call again if needed.

Repairman came very quickly. Actual problem was clear to me, confirmed by him. He had the necessary part and replacement was done very quickly, no problems.

Very well: Professional sales staff, Very informative regarding furnace options. Efficient and professional service staff. They covered the floor to the furnace area to prevent damage to flooring. When they finished, the work area was cleaned. Informed me about operating the furnace. All manuals were placed in plastic and attached to the furnace for safe keeping. Very impressed with the extended service offered by Koch and White. All in all we are vary happy wit the performance of our new furnace. The comfort or our home can be maintained at a more even, and lower temperature.