Handle With Care Moving & Delivery

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ere great!

See above.

From start to finish everything was great! Ray came to my apartment and conducted the on site estimate of the weight of my belongings: His estimate (and thus quoted cost) was right on, amazingly accurate! Jolan, in the company's main office, was also a pleasure to work with arranging my move and answering my many questions. Marlon and Kaz worked very hard, taking minimal, very short, breaks. When they were delivering my belongings in Rogers City Mother Nature was showing all of her moods. The morning started out very cold, eventually it began to rain and then snow. Given the inclement weather these pros made certain that the carpeting was covered so that they didn't track dirt, etc into the house. The guys were prompt, courteous, and just really nice young men. As I was moving into my mom's home to help her out, it was a challenge moving from a full apartment to a full house. Kaz and Marlon handled it like the pros that they are, getting everything to their designated place in the house (and cheerfully at that!) Finally, about 1/2 hour before they were ready to head back to Ann Arbor the sun came out. I hope they had a good ride home. I would highly recommend Handle With Care Moving and would definitely use them again should the need arise.

Bad Points: Responsiveness: Initially we had reserved a 4 man crew with 2 trucks. When the first truck and crew of three showed up I asked that the second truck and crew member be cancelled as I had been able to move 80% of the boxes into our new home therefore wouldn't need the extra truck. The crew lead told me don't worry he would cancel and it would be no problem. Roughly 30 minutes later the second truck showed up with two extra guys. This was one more than even quoted and had agreed to with the company. I asked the crew lead why they were here and he again said don't worry about it. I took his word (my mistake). Professionalism: All crew members spoke English but when packaging a few items proceeded to speak in Spanish and then laughter followed. My wife was very upset they would act like that. Plus I know enough Spanish to know they were commenting on the piece of furniture and then proceed to laugh; it was easy to put two and two together. Payment: When it came time to pay I was really taken off guard and very put off by the fact they tried to charge us for a five man crew. First I never agreed to a five man crew when we got our quote. Second, The five man crew was not more efficient than a three or four man crew (actually they were less efficient due to log jams) Third, I told the crew lead we didn't need the extra truck/crew member in which I was told it would be cancelled and "I wouldn't have to worry about it" so I didn't and then had to when it came time to pay. I spoke to the manager and told him I would not pay the extra money for the extra person in which he responded "well I still sent out the extra guys because I thought it would be more efficient for your move". That is not his decision to make and it was the wrong decision anyway. I was extremely upset they would try to pad their pockets because the move ended up taking less time than originally expected because I busted my butt to move things on my own. In short I would not recommend or use this company in the future. Good Points: The crew was on time and the crew lead performed a walkthrough with use prior to loading the truck as described. The crew did work hard and moved the contents with the expected care.

Wonderful service from start to finish. Efficient packing - less then estimated time and they charge by the hour so we saved money. Loaded up and unloaded efficienty and quickly despite our new home having difficult access (at top of steep hill). Everyone was pleasant, professional and hard-working. Took great care of our belongings and homes. We have used Handle with care in the past with our initial move 10 years ago and used them again given our positive experience then. We have also used them for moving large furniture within our homes (moving sofa, futon from basement to upstairs). We recommend them highly.

They packed one day and moved the next. Both days they arrived on time and were very courteous, organized and professional. The first day a crew of 3 men packed up the house; the second day, a crew of 4-6 moved everything into the trucks, and then unloaded into our new house. They were friendly, courteous, and very professional. We especially appreciated their care of our animals, who were all (we have 4 dogs and 3 cats) spooked and very upset about the move. One cat went to ground before they arrived and we weren't able to locate her (we have since found her and have her at our new house); I alerted them to the problem, and although they didn't see her, they were clearly on the lookout. One of our dogs-- a fairly new rescue dog from the shelter who has had some very traumatic moves and abandonment recently, so not surprising that he found all of this very upsetting-- went with me to the new house initially, but then jumped over the fence and came back to us at the old house. So we left all four dogs in the back yard at the old house. One of the moving crew opened the back door just briefly, but that was enough for Connor to leap through it and bolt through the house through the open front door. So the crew member followed him, on foot, for several blocks while staying in cell phone contact with his crew chief who was able to find my husband, and drive him down to where Connor and the moving crew member were (at least 6 blocks away by now). My husband was able to get Connor to come with him, and we were able to get all four dogs moved successfully. We felt that was over and above any responsibility they had, but we are so appreciative! It could have been a very tragic situation. They were also very willing to move some heavy furniture items that the former owners of our new home had left behind. Overall, they were great, and we are very satisfied.

It went as well as I could have hoped for. Three young men arrived promptly, introduced themselves (Cass, Marlon, Nick, sp?), and toured the house with me so that I could identify all the items to be moved. Then they got right to work and kept plugging away at it all until the house was empty, in roughly three hours. They asked a few questions of me now and then, and accommodated a few extra items I discovered along the way because there was still room in the truck. They took a short [off the clock] lunch break on the way to the new house. They were very careful to put down cardboard to protect the newly finished floors in the new house, and were patient and accommodating to me as I wanted to put felt pads on the feet of the furniture before it was set up in the new place. They took time to place things just as I wanted. Cass even stabilized a homemade bookcase for me with an additional woodscrew. They were very pleasant to work with, very professional, and I couldn't be more pleased. I will enthusiastically recommend them to anyone who needs or wants help in moving. Absolutely great.

Both moves were handled with incredible professionalism, efficiency and care. They had everything moved to my new place and setup so quickly that it was done in less than the 2-hour minimum, both times. One caution, these guys move so fast that you should be really ready for them before they arrive--everything needs to be packed up and ready to go! Done in less than two hours, with them doing all the work, and not much more expensive (if at all) than renting a truck, paying for gas, and paying for the pizza and beer to thank my friends for helping with the move. Totally worth it! I even had energy left to clean and unpack at my new place on the same day as my move. I can't recommend this company enough for their friendly, professional, efficient service. I wouldn't hesitate to use them again.

They were very professional. For example they used padding with shrink wrap to assure no rips or tears of my leather couch. They did this procedure even with my less valuable furniture. They also used the padding and shrink wrap process with my breakable items like the 42 inch TV. it was all done quickly and efficiently. I will use them again this summer.

The Handle with Care folks arrived promptly on time and were very professional during the whole time. The estimate I was given said the work would take approximately 2 hours to complete (pack, load and unload) and, although I asked them to move a few extra items not included in the estimate, they still finished the job in 2 hours. Everything was nicely wrapped or covered, and they took such good care when moving everything in to the new place that not a single wall was scratched. My wife and I were very pleased with their service!

AH-mazing! Three young men arrived slightly early and hustled (without making us feel hurried) the ENTIRE time. They were self-directed, polite, professional, flexible, helpful and displayed a remarkable work ethic / stamina. The move took about 8 hours and they earned every penny. This truly was money well spent. Thank you! Thank you! Thank you!

A company representative came out to see the office contents that we needed moved--a service no other company we contacted offered--and gave us an estimate based on that. The packers/movers arrived on time, were very courteous, and got right down to work. They decided that they would not pack the contents of a couple of our file cabinets and a storage cabinet in an effort to keep our costs as low as possible. Unfortunately it was a decision they regretted as the space into which we moved was up a very narrow, steep set of stairs immediately followed by a sharp U-turn. Regardless they both maintained their courteous and helpful attitudes and asked where I wanted them to place each piece of furniture in the new space. Because of the difficulty of the move-in, the job did take an hour longer than the original estimate. I would not hesitate to recommend or use Handle With Care Moving again.

The move went flawlessly! Coco and John were on time smiling and ready to move. Our house has a 2 step down front door with a long curvy sidewalk and a step up to the driveway. We have a 100 year old piano and an antique hutch that mean a lot to us. Coco and John literally had the piano wrapped loaded and on the truck in less than five minutes. If you have ever moved a piano you know how amazing this is.... They were very careful with all our possessions. The truck was packed so well that nothing shifted during the move. The professionalism demonstrated by this team really took a lot of stress out of our move. The appointment was handled by Jolene, she was a pleasure to work with too. She took the time to make sure we had the right crew and truck for the job.

Every time I've used them they have been professional, extremely careful, very friendly and FAST. The teams they have sent have been amazing. Their customer service and scheduling is also top notch. This is a company that understands what great service is and delivers it with a smile.

I got a quote from a few different companies and Handle With Care gave us the best rate. They sent 7 men who were hardworking, friendly and moved our entire house in a timely manner. The only thing that had minor damage after moving boxex/stuff for 12+ hours was a chair with a wheel that fell out. After the service, the company contacted us to replace the wheel that fell out and I was very impressed with their after-service care. I would highly recommend this company to anyone who wants to hire a moving company.

Both times I used Handle with Care I received very good service. They arrived on time and were very efficient. If I recall, there is a 2 hour minimum, but the woman on the phone informed me of this when giving me a quote. The actual move took less than 2 hours, so I had the gentleman set up my bed and dining table to make it an even 2 hours. I will use them again for any local moves.