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Handle With Care Moving & Delivery
In-State Moving Service, Out-of-State Moving Service, Vehicle Shipment,
About us
Handle With Care Moving & Delivery provides customers with expert and reliable moving and packing services at a competitive cost.
Business highlights
33 years of experience
Services we offer
Car Transportation., Loading & Unloading, Local & Long Distance Moving, Packing, Packing Supplies, Storage, Wrapping Furniture
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.775 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 3% | ||
| 5% | ||
| 1% | ||
| 4% |
Showing 51-75 of 75 reviews
Judy G.
May 2013
Called to make an appt. Appt secured. Had to change the date 24 hours before and it was no problem, the young lady rescheduled me and I was promptly sent a confirmation email.
Mover's were prompt, quick and efficient. Great Move....if only I had been packed more efficiently, they could have moved everything...so make sure all is packed before they get there.
Thank you.
Mover's were prompt, quick and efficient. Great Move....if only I had been packed more efficiently, they could have moved everything...so make sure all is packed before they get there.
Thank you.
Mathew H.
Apr 2013
Everything was outstanding
Lauren S.
Apr 2013
Handle with Care movers were great. They showed up on time and moved quickly to get our entire apartment packed, transported, and unpacked within a two hour time period. I would definitely use them again.
NAOMI R.
Apr 2013
When I called to schedule, the woman was helpful and got me set up right away. The movers were on time and were quick and efficient packing up/loading my home. The unloading seemed less efficient and movers were not as careful as I would have liked. They were just OK. If I moved again, I probably wouldn't choose them.
Response from Handle With Care Moving & Delivery
"[member name removed] moved from a 2 bedroom condo in to a 1 bedroom condo from Clinton Twp. to Ann Arbor. She had called two days prior to her move, to schedule a move for the end of the month on a Saturday (one of the busiest time). Not only she was accommodated, she was also able to use an Angie's List coupon that is good only for moves for Mon.-Thur. Furthermore, the entire move took five hours plus the service fee. During that five hours, the crew disassembled furniture, pad wrapped, load, drove from Clinton Twp. to Ann Arbor, (that itself is about an hour drive) and unloaded in to a condominium complex where the entry door is a long walk from the parking lot as well as stairs. Considering the size, distance and logistics, [member name removed] move was performed to the highest efficiency and professionalism from every aspect, including handling the glitch in her payment process, as [member name removed] is aware. Having all the facts, now we let you as a consumer, decide if [member name removed] move was done in a prompt and efficient manner. Thank you. Handle With Care Moving Management"
Michael L.
Feb 2013
They were great! They came on time, put plastic down on the stairs and halls to minimize tracking, wrapped and covered all the furniture carefully, carried it into the truck, and set it up in the other house. They worked fast and efficiently. My wife, who has used movers more than I, said they were the best she'd ever seen.
To top it off, they did it in 2 hrs. less than the estimate they had given (which was very reasonable to start with).
To top it off, they did it in 2 hrs. less than the estimate they had given (which was very reasonable to start with).
William E.
Feb 2013
Okay, other than couch -
Sara W.
Feb 2013
The movers packed all of my belongings in Ann Arbor and moved them to Chicago the very next day. They were professional, polite, and on-time. They were careful in the packing of my belongings, and they put everything in the new house where I asked them to. I would recommend them to anyone for moving services.
ROBERT F.
Jan 2013
Showed up on time - when they came across loose change -notified me immediately also anything broken notified me immediately. Worked straight through with very very little break time - was very careful with fragile items. Personalized the wrapping when requested. When arriving the next day - they actually came early as an option. Had to deal with some logistical issues and rearrangement- did with a smile and enthusiasm - they were engaged in exactly what I wanted but also very professional. Can't say enough about them - no hanging the truck in open bay for several weeks - they basically were as fast as possible.
Nancy B.
Dec 2012
unknown
JULIE K.
Nov 2012
Handle with Care are wonderful movers! I have used them twice: first time to move the contents of my 1 bedroom apartment into a storage unit, and then most recently, to move the contents of that storage unit into my house. I had 2 men do the move each time. They are very prompt, very efficient, and very careful. On the first move, they wrapped up all my furniture with plastic wrap and moved my whole apartment in 1 hour. They charge an hourly wage, but do not dawdle to try to stretch the time. They work very quickly and efficiently, while also being careful not to damage the walls/furniture. The most recent move into my house involved a little more stuff and they also placed each item in the room I asked them too. Total time 1.5 hours! Very reasonably priced compared to other movers. On this move they did scratch my wood table, but were very professional about it. They apologized and said they would send out a guy to retouch it free of charge next week. Without fail, I was promptly contacted to set up a time for the touch-up guy to come by. He was very friendly and fixed my table in no time. It looks great now! He even offered to touch up any other nicks/scratches I found, even though they weren't the movers' fault. Very good company!!
Deb J.
Nov 2012
They were on time, efficient, polite. It was a very good experience. The price was competitive & reasonable.
Stephanie H.
Nov 2012
From start to finish everything was great!
Ray came to my apartment and conducted the on site estimate of the weight of my belongings: His estimate (and thus quoted cost) was right on, amazingly accurate! Jolan, in the company's main office, was also a pleasure to work with arranging my move and answering my many questions.
Marlon and Kaz worked very hard, taking minimal, very short, breaks. When they were delivering my belongings in Rogers City Mother Nature was showing all of her moods. The morning started out very cold, eventually it began to rain and then snow. Given the inclement weather these pros made certain that the carpeting was covered so that they didn't track dirt, etc into the house.
The guys were prompt, courteous, and just really nice young men. As I was moving into my mom's home to help her out, it was a challenge moving from a full apartment to a full house. Kaz and Marlon handled it like the pros that they are, getting everything to their designated place in the house (and cheerfully at that!) Finally, about 1/2 hour before they were ready to head back to Ann Arbor the sun came out. I hope they had a good ride home.
I would highly recommend Handle With Care Moving and would definitely use them again should the need arise.
Ray came to my apartment and conducted the on site estimate of the weight of my belongings: His estimate (and thus quoted cost) was right on, amazingly accurate! Jolan, in the company's main office, was also a pleasure to work with arranging my move and answering my many questions.
Marlon and Kaz worked very hard, taking minimal, very short, breaks. When they were delivering my belongings in Rogers City Mother Nature was showing all of her moods. The morning started out very cold, eventually it began to rain and then snow. Given the inclement weather these pros made certain that the carpeting was covered so that they didn't track dirt, etc into the house.
The guys were prompt, courteous, and just really nice young men. As I was moving into my mom's home to help her out, it was a challenge moving from a full apartment to a full house. Kaz and Marlon handled it like the pros that they are, getting everything to their designated place in the house (and cheerfully at that!) Finally, about 1/2 hour before they were ready to head back to Ann Arbor the sun came out. I hope they had a good ride home.
I would highly recommend Handle With Care Moving and would definitely use them again should the need arise.
Chris M.
Sep 2012
Bad Points:
Responsiveness: Initially we had reserved a 4 man crew with 2 trucks. When the first truck and crew of three showed up I asked that the second truck and crew member be cancelled as I had been able to move 80% of the boxes into our new home therefore wouldn't need the extra truck. The crew lead told me don't worry he would cancel and it would be no problem. Roughly 30 minutes later the second truck showed up with two extra guys. This was one more than even quoted and had agreed to with the company. I asked the crew lead why they were here and he again said don't worry about it. I took his word (my mistake).
Professionalism: All crew members spoke English but when packaging a few items proceeded to speak in Spanish and then laughter followed. My wife was very upset they would act like that. Plus I know enough Spanish to know they were commenting on the piece of furniture and then proceed to laugh; it was easy to put two and two together.
Payment: When it came time to pay I was really taken off guard and very put off by the fact they tried to charge us for a five man crew. First I never agreed to a five man crew when we got our quote.
Second, The five man crew was not more efficient than a three or four man crew (actually they were less efficient due to log jams)
Third, I told the crew lead we didn't need the extra truck/crew member in which I was told it would be cancelled and "I wouldn't have to worry about it" so I didn't and then had to when it came time to pay.
I spoke to the manager and told him I would not pay the extra money for the extra person in which he responded "well I still sent out the extra guys because I thought it would be more efficient for your move". That is not his decision to make and it was the wrong decision anyway. I was extremely upset they would try to pad their pockets because the move ended up taking less time than originally expected because I busted my butt to move things on my own.
In short I would not recommend or use this company in the future.
Good Points:
The crew was on time and the crew lead performed a walkthrough with use prior to loading the truck as described. The crew did work hard and moved the contents with the expected care.
Responsiveness: Initially we had reserved a 4 man crew with 2 trucks. When the first truck and crew of three showed up I asked that the second truck and crew member be cancelled as I had been able to move 80% of the boxes into our new home therefore wouldn't need the extra truck. The crew lead told me don't worry he would cancel and it would be no problem. Roughly 30 minutes later the second truck showed up with two extra guys. This was one more than even quoted and had agreed to with the company. I asked the crew lead why they were here and he again said don't worry about it. I took his word (my mistake).
Professionalism: All crew members spoke English but when packaging a few items proceeded to speak in Spanish and then laughter followed. My wife was very upset they would act like that. Plus I know enough Spanish to know they were commenting on the piece of furniture and then proceed to laugh; it was easy to put two and two together.
Payment: When it came time to pay I was really taken off guard and very put off by the fact they tried to charge us for a five man crew. First I never agreed to a five man crew when we got our quote.
Second, The five man crew was not more efficient than a three or four man crew (actually they were less efficient due to log jams)
Third, I told the crew lead we didn't need the extra truck/crew member in which I was told it would be cancelled and "I wouldn't have to worry about it" so I didn't and then had to when it came time to pay.
I spoke to the manager and told him I would not pay the extra money for the extra person in which he responded "well I still sent out the extra guys because I thought it would be more efficient for your move". That is not his decision to make and it was the wrong decision anyway. I was extremely upset they would try to pad their pockets because the move ended up taking less time than originally expected because I busted my butt to move things on my own.
In short I would not recommend or use this company in the future.
Good Points:
The crew was on time and the crew lead performed a walkthrough with use prior to loading the truck as described. The crew did work hard and moved the contents with the expected care.
Response from Handle With Care Moving & Delivery
"Thank you for your review, but unfortunately we contend many of the points that you made and would like to set the record straight. You were scheduled for a 4 man crew with 2 trucks. Due to scheduling pressures, we opted to start off the move with 3 men for the first 30 minutes followed by 5 men for the rest of the move to catch up on time. The confusion arrived when you tried to cancel the extra truck and remaining men part way into the move (ie, use one fewer truck and one fewer man than you had originally reserved). We typically ask for 5 days notice before move cancellations. The reason for this is so that we can try to reschedule our trucks and men onto other moves, or at least so that we don't set our men up to expect more hours than they receive. Given that this was just a partial cancellation, we could have been flexible. 1-2 days would have been fine. But we could not cancel an entire truck already on its way to your house, already 15 minutes or so into your move once you realized how quickly 3 guys could move, without a cancellation fee. Trucks and men cost money, and the cancellation fee would have been more than you could have saved at that point. The next point you rose was a lack of professionalism. It is true that some of our workers speak Spanish as well as English and that they frequently converse among each other in Spanish during the moves. This never prevents them from communicating necessary information to our customers or their non-Spanish-speaking co-workers though. We asked our workers what they were discussing in the instance you brought up, and no, they were not talking about your furniture. To be blunt, they were talking about the dog feces and urine they had to avoid stepping in at various places in the house to perform your move. They found this pretty unsanitary, but decided to only mention it among themselves and finish the job as fast as possible instead of mentioning it to you. We apologize if this is offensive or if you would have preferred them to discuss it in English, but they did their jobs well in a difficult situation and were merely trying their best not to offend. They even took a lot of loose toys and other loose items for you that they are not required to take. Finally, we'd just like to clarify a few things about your payment. You were charged for 4 men and 2 trucks for 4 hours at our normal price minus the 1 hour travel/service charge due to your Angie's List coupon. You got a deal. We're sorry we cannot cancel trucks already on their way after moves are started, but we were in no way trying to "pad our pockets." It was the guys or the cancellation fee. We were going to charge you for 3 men for 0.5 hours and 5 men for 3.5 hours to accurately reflect our services, but when you objected our manager quickly agreed to change it back to what you reserved. The price difference between those two charges is negligible, and it was no big deal. We’re happy to resolve minor price disputes like that on the spot, and in the end you got an even better deal. We're sorry you were not satisfied, but we hope you now understand the reasons behind the issues that you brought up. Thank you."
Vikas P.
Aug 2012
Wonderful service from start to finish. Efficient packing - less then estimated time and they charge by the hour so we saved money. Loaded up and unloaded efficienty and quickly despite our new home having difficult access (at top of steep hill). Everyone was pleasant, professional and hard-working. Took great care of our belongings and homes.
We have used Handle with care in the past with our initial move 10 years ago and used them again given our positive experience then. We have also used them for moving large furniture within our homes (moving sofa, futon from basement to upstairs). We recommend them highly.
We have used Handle with care in the past with our initial move 10 years ago and used them again given our positive experience then. We have also used them for moving large furniture within our homes (moving sofa, futon from basement to upstairs). We recommend them highly.
Susan C.
Aug 2012
It went as well as I could have hoped for. Three young men arrived promptly, introduced themselves (Cass, Marlon, Nick, sp?), and toured the house with me so that I could identify all the items to be moved. Then they got right to work and kept plugging away at it all until the house was empty, in roughly three hours. They asked a few questions of me now and then, and accommodated a few extra items I discovered along the way because there was still room in the truck. They took a short [off the clock] lunch break on the way to the new house. They were very careful to put down cardboard to protect the newly finished floors in the new house, and were patient and accommodating to me as I wanted to put felt pads on the feet of the furniture before it was set up in the new place. They took time to place things just as I wanted. Cass even stabilized a homemade bookcase for me with an additional woodscrew. They were very pleasant to work with, very professional, and I couldn't be more pleased. I will enthusiastically recommend them to anyone who needs or wants help in moving. Absolutely great.
Anne S.
Aug 2012
They packed one day and moved the next. Both days they arrived on time and were very courteous, organized and professional. The first day a crew of 3 men packed up the house; the second day, a crew of 4-6 moved everything into the trucks, and then unloaded into our new house. They were friendly, courteous, and very professional.
We especially appreciated their care of our animals, who were all (we have 4 dogs and 3 cats) spooked and very upset about the move. One cat went to ground before they arrived and we weren't able to locate her (we have since found her and have her at our new house); I alerted them to the problem, and although they didn't see her, they were clearly on the lookout. One of our dogs-- a fairly new rescue dog from the shelter who has had some very traumatic moves and abandonment recently, so not surprising that he found all of this very upsetting-- went with me to the new house initially, but then jumped over the fence and came back to us at the old house. So we left all four dogs in the back yard at the old house. One of the moving crew opened the back door just briefly, but that was enough for Connor to leap through it and bolt through the house through the open front door. So the crew member followed him, on foot, for several blocks while staying in cell phone contact with his crew chief who was able to find my husband, and drive him down to where Connor and the moving crew member were (at least 6 blocks away by now). My husband was able to get Connor to come with him, and we were able to get all four dogs moved successfully. We felt that was over and above any responsibility they had, but we are so appreciative! It could have been a very tragic situation.
They were also very willing to move some heavy furniture items that the former owners of our new home had left behind. Overall, they were great, and we are very satisfied.
We especially appreciated their care of our animals, who were all (we have 4 dogs and 3 cats) spooked and very upset about the move. One cat went to ground before they arrived and we weren't able to locate her (we have since found her and have her at our new house); I alerted them to the problem, and although they didn't see her, they were clearly on the lookout. One of our dogs-- a fairly new rescue dog from the shelter who has had some very traumatic moves and abandonment recently, so not surprising that he found all of this very upsetting-- went with me to the new house initially, but then jumped over the fence and came back to us at the old house. So we left all four dogs in the back yard at the old house. One of the moving crew opened the back door just briefly, but that was enough for Connor to leap through it and bolt through the house through the open front door. So the crew member followed him, on foot, for several blocks while staying in cell phone contact with his crew chief who was able to find my husband, and drive him down to where Connor and the moving crew member were (at least 6 blocks away by now). My husband was able to get Connor to come with him, and we were able to get all four dogs moved successfully. We felt that was over and above any responsibility they had, but we are so appreciative! It could have been a very tragic situation.
They were also very willing to move some heavy furniture items that the former owners of our new home had left behind. Overall, they were great, and we are very satisfied.
Angela C.
Aug 2012
Both moves were handled with incredible professionalism, efficiency and care. They had everything moved to my new place and setup so quickly that it was done in less than the 2-hour minimum, both times. One caution, these guys move so fast that you should be really ready for them before they arrive--everything needs to be packed up and ready to go!
Done in less than two hours, with them doing all the work, and not much more expensive (if at all) than renting a truck, paying for gas, and paying for the pizza and beer to thank my friends for helping with the move. Totally worth it! I even had energy left to clean and unpack at my new place on the same day as my move.
I can't recommend this company enough for their friendly, professional, efficient service. I wouldn't hesitate to use them again.
Done in less than two hours, with them doing all the work, and not much more expensive (if at all) than renting a truck, paying for gas, and paying for the pizza and beer to thank my friends for helping with the move. Totally worth it! I even had energy left to clean and unpack at my new place on the same day as my move.
I can't recommend this company enough for their friendly, professional, efficient service. I wouldn't hesitate to use them again.
Bruce B.
Jun 2012
They were very professional. For example they used padding with shrink wrap to assure no rips or tears of my leather couch. They did this procedure even with my less valuable furniture. They also used the padding and shrink wrap process with my breakable items like the 42 inch TV. it was all done quickly and efficiently. I will use them again this summer.
Mateus B.
May 2012
The Handle with Care folks arrived promptly on time and were very professional during the whole time. The estimate I was given said the work would take approximately 2 hours to complete (pack, load and unload) and, although I asked them to move a few extra items not included in the estimate, they still finished the job in 2 hours. Everything was nicely wrapped or covered, and they took such good care when moving everything in to the new place that not a single wall was scratched. My wife and I were very pleased with their service!
Laura R.
May 2012
AH-mazing! Three young men arrived slightly early and hustled (without making us feel hurried) the ENTIRE time. They were self-directed, polite, professional, flexible, helpful and displayed a remarkable work ethic / stamina. The move took about 8 hours and they earned every penny. This truly was money well spent. Thank you! Thank you! Thank you!
Corinne N.
Mar 2012
A company representative came out to see the office contents that we needed moved--a service no other company we contacted offered--and gave us an estimate based on that. The packers/movers arrived on time, were very courteous, and got right down to work. They decided that they would not pack the contents of a couple of our file cabinets and a storage cabinet in an effort to keep our costs as low as possible. Unfortunately it was a decision they regretted as the space into which we moved was up a very narrow, steep set of stairs immediately followed by a sharp U-turn. Regardless they both maintained their courteous and helpful attitudes and asked where I wanted them to place each piece of furniture in the new space. Because of the difficulty of the move-in, the job did take an hour longer than the original estimate. I would not hesitate to recommend or use Handle With Care Moving again.
Dane K.
Mar 2012
The move went flawlessly! Coco and John were on time smiling and ready to move. Our house has a 2 step down front door with a long curvy sidewalk and a step up to the driveway. We have a 100 year old piano and an antique hutch that mean a lot to us.
Coco and John literally had the piano wrapped loaded and on the truck in less than five minutes. If you have ever moved a piano you know how amazing this is....
They were very careful with all our possessions. The truck was packed so well that nothing shifted during the move. The professionalism demonstrated by this team really took a lot of stress out of our move.
The appointment was handled by Jolene, she was a pleasure to work with too. She took the time to make sure we had the right crew and truck for the job.
Coco and John literally had the piano wrapped loaded and on the truck in less than five minutes. If you have ever moved a piano you know how amazing this is....
They were very careful with all our possessions. The truck was packed so well that nothing shifted during the move. The professionalism demonstrated by this team really took a lot of stress out of our move.
The appointment was handled by Jolene, she was a pleasure to work with too. She took the time to make sure we had the right crew and truck for the job.
Karen G.
Mar 2012
Every time I've used them they have been professional, extremely careful, very friendly and FAST. The teams they have sent have been amazing. Their customer service and scheduling is also top notch. This is a company that understands what great service is and delivers it with a smile.
Haewon K.
Jan 2012
I got a quote from a few different companies and Handle With Care gave us the best rate. They sent 7 men who were hardworking, friendly and moved our entire house in a timely manner. The only thing that had minor damage after moving boxex/stuff for 12+ hours was a chair with a wheel that fell out. After the service, the company contacted us to replace the wheel that fell out and I was very impressed with their after-service care.
I would highly recommend this company to anyone who wants to hire a moving company.
I would highly recommend this company to anyone who wants to hire a moving company.
Isaac M.
Jun 2011
Both times I used Handle with Care I received very good service. They arrived on time and were very efficient. If I recall, there is a 2 hour minimum, but the woman on the phone informed me of this when giving me a quote. The actual move took less than 2 hours, so I had the gentleman set up my bed and dining table to make it an even 2 hours. I will use them again for any local moves.
Licensing
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FAQ
Handle With Care Moving & Delivery is currently rated 4.7 overall out of 5.
Handle With Care Moving & Delivery accepts the following forms of payment: CreditCard
Yes, Handle With Care Moving & Delivery offers free project estimates.
No, Handle With Care Moving & Delivery does not offer eco-friendly accreditations.
No, Handle With Care Moving & Delivery does not offer a senior discount.
No, Handle With Care Moving & Delivery does not offer emergency services.
No, Handle With Care Moving & Delivery does not offer warranties.