Handle With Care Moving & Delivery

DO NOT HIRE THIS COMPANY! I have worked with several moving companies throughout the US in the past and this has been by far the WORST experience. Despite their name, the company was reckless and negligent when it came to packing, transporting and unloading. They broke at least 10 different items including a couch as a result of inappropriate packing and loading (several boxes labeled "fragile" arrived smashed). They were also careless in loading items- leaving several boxes behind that required them to be called to come a second time to retrieve the boxes AND failing to pack numerous items they were instructed to pack, resulting in the customer having to pay over $150 in shipping fees to get the items to the new location. The company failed to update the delivery address which resulted in them showing up to the wrong place and an hour delay for unloading. They also refused to place large furniture items in the correct spots which resulted in additional costs to the customer to have to hire separate movers to complete the job. The worst part of all of this however was the owner's rude, inappropriate and condescending approach to dealing with any of these issues. He refused to take ownership for any of these issues or compensate the customer for the extensive extra costs incurred due to failures on the part of the company (shipping fees, additional mover fees). The owner sent multiple harassing emails wherein he proceeded to call the customer a liar about indisputable issues (such as having previously provided the correct address, documenting items not packed as an error on the part of the company, numerous broken items, and photo-documentation of furniture not being properly placed in the new location). A formal complaint was lodged with the Better Business Bureau in hopes that they can intercede and prevent future customers from having to suffer such a horrific experience. As demonstrated by the multiple other 1 star reviews that highlight negligence and rude/inappropriate conduct by the owner, this is a recurrent theme and general business practice for Handle With Care Moving.

The moving crew showed up on time, with enough people to complete the work. They also had two trucks to make sure there was room for everything that had to be moved. They took the time for wrap all of my furniture before placing it into their trucks. None of my belonging were damaged during the moving process. I was very happy with the service and responsiveness from Handle With Care Moving. If I have to move again I will use this company.

Estimate of workload wasn't correct. We ended up having to move a large majority of our own items via U-HAUL because their estimate of time needed was off. Additionally, a box went missing from the move, any home owner’s worst nightmare and wasn't returned for over a week. We had to contact the company numerous times to see if they still had items of ours, which they did! If we hadn’t contacted them, we would have NEVER received our items back. We did not receive an apology for the misplaced items or the fact that it took over 7 days to get the items back. We had antiques that were damaged in the move and mishandled, they scratched the floor of the new house, and there was a grease mark on top of the headboard. Rather than making the situation right and paying for the damages and inconvenience they caused us, they offered us a gift card to a restaurant. The movers were very nice and worked quickly l but the “business” behind the move was extremely poor. I would NEVER recommend this company.

Excellent from start to finish. More expensive than others but well worth the price.

This is a good company. Although they didn't specialize in cross-country moves, they did an exceptional job moving us from Michigan to Arizona. The owner came to the house for the initial walk-through for the estimate, then made himself available every time we called with questions or concerns prior to the move. We boxed up everything ourselves except the artwork and lamps/shades, which they packed for us. The crew showed up on time and worked diligently and quickly. The last things in the truck were our cars. Since we were the only family in the moving van, the price was somewhat higher than if we'd have shared the van. But our situation was such that we had to know precisely which day they would arrive. Even with our belongings being the only ones transported, their prices were still lower than the two other companies (one a large national company) we got estimates from. When they got to Arizona four days later, the crew chief made sure we knew a day ahead of time when to expect them. When the truck arrived at the house, they again worked diligently and quickly and were very patient about where we wanted things, even when we asked to have something moved a second time. Everything was in great shape with only minor damage to a couple items, so we had no need to utilize the extra insurance we bought for the trip. Based on the great experience we had with this company, we would highly recommend them.

Movers were excellent and professional. Moved very quickly and were concerned about handling our things with care. There was an issue with our scheduled move time, and Ray called 24 hours in advance and made things right. We would use them again.

Very smooth. Handle with Care is responsive, easy to schedule and a pleasure to work with. They moved everything quickly with not damage. I've used them a few years ago. This is the second time I've used them. Both times were excellent.

We immediately pointed this out, documented it and called the owner Ray Astani(677-2000) info@hwcmd.com who promptly came out and then had the nerve to tell us these scratches were "normal wear and tare" and that our floors were in "great condition". Indeed, before Handle With Care came onto our property they were in great conditio, now they are damaged and we will likely not get our $1,000 deposit back from our old home and we now have to pay our contractor to repair the floors in the new home. We explained this to Ray who then said he would send a "team" out to "buffer". One guy showed up with a mop. A mop. I told Ray this was unacceptable and he told me he wasn't going to do any more and wanted paid. I agreed to pay, will dispute, and then informed him that I would have our real estate agent address filing a claim for repairs as well as use social media to highlight this horrible service. Ray stood in my garage screaming "I don't care what you tell people on social media, go ahead!". So, it is clear, Ray Astni does not handle your furniture or home "with care" and he doesn't' give a s*** when he damages it either. Sally Schmall

I would say I was satisfied about 95% of the move. We had 4 guys. My wife and I thought 1 or 2 of them could have been a little more careful not to scuff up/ding the walls in our new home. But I would definitely recommend them 100%.

Move went smooth - crew was professional, quick and efficient - driver was with the project from start to finish. One of the biggest advantages over other moving companies was guarenteed date of delivery (some other movers had windows up to two weeks - Yikes!) My items were the only ones on the truck - guys were great about unloading all my belongings and placing items and boxes where they needed to go - overall made the stress of a cross country move less stressfull - can't say enough good things! Highly recommend!

Overall great job Positives 1) Very friendly and easy going movers. Very accommodating to needs and interests. I have had very gruff and less engaging movers in the past from other companies. 2) Interested in my well-being as a customer. They noticed I had a packing paper box left from a prior move and "bought" it from me so that I would be charged less. They slightly underestimated the work needed for the job, but then added another resource on moving day to make things proceed faster, and did not charge me for that extra resource. 3) Very responsive and flexible. Ray the owner was the first guy to respond to my interest in quotes of the various movers I reached out to. He came to my house to do the estimate and visited the moving job himself (and to drop off the extra resource). I had to adjust my moving date right before my move and he was very accommodating and creative in trying to work it out. I just finished new construction of my home so there were a lot of moving pieces. Ray exuded a feeling of calm and "We will work with you to figure it out." 4) Hard working. The guys who did my move were very efficient and worked at an efficient but not rushed pace. Would definitely recommend their services.

They were absolutely wonderful! I've used them twice and will again in the future!

Ray and Chelsie answered all my questions about the move and e-mailed me an estimate and proposal immediately. They were very helpful in scheduling the job that worked best for my schedule. I called to confirm the job this morning and Ray assured me the guys were on their way. The 2-man (Marlon and Leo) crew arrived promptly as scheduled and went right to work. They were efficient and professional. They listened to my suggested plan and did everything in lightning speed. They were friendly and very thoughtful about every move. I dreaded having to move so many items in a small space but these guys were pros and did it in less time than I anticipated. It was easy-peasy and if I need to do anything else, this is the business I'll call. This was the best move ever!

Everyone was amazing, prompt, professional, focused. I recommend these folks to anyone, anytime.

I can't recommend this company enough! The price was right in with the estimate I was given. Dan and his team were such professionals from beginning to end. They packed everything; nothing including a curio cabinet with very fragile contents, broke. They were on time for both the packing and the move. They were extremely neat and courteous. When we move again, we will definitely be calling Handle with Care.

.They did all that could be expected of them. All was blanketed and wrapped and placed exactly as asked. Their work, process, pace and all aspects of their service was exemplary. Kudos and our thanks are truly earned and deserved. Handle With Care is an extremely appropriate company name. You will be pleased beyond expectations.

I am thinking about canceling service with them. It is all because of the receptionist. The first time we spoke, she told me she was new. I completely understood. I did not receive the email she said she would send to me confirming my order twenty-four hours later. She said it might be in my spam. I informed it was not there. I also asked to make some adjustments before resending. I also asked her to have them bring the wardrobe boxes. Most movers will let them use wardrobe boxes during the move. She said they really didn’t have any to use and that changes on a day to day basis. I said I needed four or five on that day. She said she would have to ask her manager when I requested them again. I suggested feedback to them. This is why I called Angie’s List to find a mover. I informed her I did not like the way she was coming across, and the way it has each time. She was a bit defense. Not my fault that the email did not come through, you didn’t explain things well. I am not going to argue or beg for the use of wardrobe boxes. I can only image what the rest of the service would be! I don’t like to feel uncomfortable when I am spending money. She could have at least been very gracious and patient. Then, we finally made the appointment. She called me back five minutes later. They had double booked me and another person, and needed to reschedule me. I could not do the time slot she could do. This whole experience didn’t go very well!

Great experience! The estimate was done in-home, instead of over the phone, like so many other companies. The movers were prompt and professional. They did a great job at wrapping all of our furniture, and took care in loading and unloading. Everything went smoothly!

The 2 men arrived promptly at 9:00 (window was 8:30-9:00). There was construction all around my apartment. They surveyed the items that were being moved and immediately started loading. They were very careful, wrapping furniture with blankets, covering pictures, glass cabinet doors, etc. Unpacking went very smoothly. Items were placed where requested, packing material was removed. Nothing was damaged. The move started with medium rain, down to a light sprinkle during the trip to my new home. Finally, the rain stopped during unloading at my new home. They remained in good spirits the whole time, very professional and courteous. I highly recommend this service and would definitely use them again.

I found them on Angie's List, and they were amazing. I used them twice. They were good, they came on time, they wrapped everything, I didn't do anything, they unpacked everything, it was fast, and it was done right, there was no headache. They asked me to send a picture of the stuff, and ask me how they wanted me to have it wrapped and all, and that is why I used them again.

We have lived in and moved several times from Calif., New York, to Michigan. This was the best move we have ever had. I would highly recommend this company to anyone moving. It was so easy to work with these guys, and Andy was the man that had everything moving smoothly. These guys were so easy to work with, and just couldn't have been happier with this move. I am writing this on my own, with no influence from the company to write this. I wish I would of taken a video of the move so I could of put it on U Tube, so everyone could see what a great job these men did. (and it came in under the estimate) Thank You all at Handle With Care,,,, you are an awesome moving team.

Had a 750 lb refrigerator delivered to my curb, but it wouldn't fit in my garage. With rainy weather approaching, I was in a pinch. Made the call at 8:00 am and they were fortunately able to send a crew over that was in my area to move the fridge inside to my kitchen. Work was completed less than an hour after making the call. Can't say enough how thankful I am!

Handle with Care did complete the move as planned, but I would Consider with Care if you are thinking about using them. We moved from a 2500 SF house, but one room was nearly empty, so not too much to move. No appliances, no kitchen items, no wardrobe boxes. We did all of that ourselves ahead of time. There were a couple of armoires and otherwise it was relatively small furniture, 2 beds and things that could be moved pretty easily. They took over 5 hours to pack and load and another three to drive 10 miles and unload. One of the items moved was a modular armoire with cherry vernier. German-made, it was very expensive and only 2 years old. One piece was badly damaged, but since it was stacked with many other pieces in the basement, we did not notice the damage until a month after the move. They refused to to compensate for that, and accused us of lying about the damage. Even if they did pay, 60 cents a pound doesn't go very far.

Move was done in professional manner

It turned out really fine. They were very nice and very polite guys. They came in and they did it. They put it in sensible places. They couldn't have been nicer. They were perfectly nice. They came on time. In fact, they finished earlier. I was really pleased with it. What I liked most about them versus another big deal that I have purchased and returned was the entire deal was represented fairly and accurately in the description. When they came in, they put their slippers on. They asked before they did the stuff. The price included everything that I would reasonably expect. I thought it was a reasonable price for what they were doing. I would recommend them. I have another moving job that's going to come up later this year and I'm going to call them back because I like them so much. I'll call them directly.