Response from LR Higgins Inc
I'm not sure how to respond that our personalities were a dud. But I would dispute the F on punctuality & responsiveness. We scheduled an appointment 2 days after we spoke with them, were on time for the appointment, and provided a price 5 days later. Since the work was not performed, I would say an F on quality is unfair as well. Generally speaking, if you are going to be happy with the quality of work doing it yourself (as these people did), you won't be happy with the price of hiring a professional. Upon reviewing my notes, the scope & price were fair to ensure an outcome that was worthy of hiring a professional. We always try to scope & price a job to result in a finished product that we'd be happy to have on our home.