The crew that came out were very efficient, very polite ("yes, Ma'am), very nice/pleasant, and never made me feel badly about the condition of my home. At one point during a short break, one of them said, "You know, when we came you apologized about the condition of your home. I have to tell you, your home is a 2 on a scale of 1-10. I have seen MUCH worse." I'm not sure they would have agreed, but I chose to believe him. I liked all three men, but two of them stood out as being extra special. I cannot rave enough about this Dump Guy crew, their work ethic (they had a short lunch break, while one of them would haul to the dump or recycling, the others would keep working). And, although they were willing to stay Monday and finish the job (in the dark and cold), I had other commitments that evening and could not stay. I requested that the same team come back the next day, and they called the office and received permission to accommodate my request. They definitely deserved a tip. You'll probably feel the same way once they've helped you. The teams come from Westbrook, the core went to high school together. I cannot recommend them highly enough.
Description of Work: Dump Guy provided a free estimate of work and surprised me that the price would be 'by the load' vs. by the hour. An estimate of 5-6 loads was given at $250/load. Certain items had a disposal fee (acrylic paint/$3gal, monitors/$10). I also needed to have my rugs and wall to wall carpeting removed throughout the house, including the padding and the tack strips. This carpet/pad/tack-strip removal work (vs. hauling the old carpet and padding which would be part of the "by the load") was priced at $200 for the entire house). Two men would come to do the work. Because I am partially disabled, the condition of my home had gotten out of hand, things were piled on other tings, and I was approaching, but not quite at, hoarder status and very unhappy about it. I had too much furniture, too many tchotchkes (knick knacks), too many clothes and no where to store them. Jason, the estimate provider, indicated that it would be best if I knew exactly what was staying and what was to go--that is the way most of their customers did it. That way it would take less time. Then we had Super-Storm Sandy and pushed the work out to the next week. Bright and early Monday morning, Justin, Nick, and Sean arrived. Three guys! They confirmed I was paying by the load, not the # of arms and legs and we got right to work. They hauled away many things (anything hauled that wasn't simply bulk paper (books/magazines) or metal was referred to as 'trash' as in "Is this 'trash'?" The item might be a perfectly good artificial plant or a wreath or a vase or a pillow vs. what one would conventionally think of as 'trash' (garbage). But in a way, this was freeing because it allowed me to emotionally let go of item after item. I'd gone into this with the thought, "If I haven't seen it or used it in the past 2 years, it goes." I struck to that promise even when I discovered really cool stuff. I knew I wasn't able to resell it, move it to give it away, or anything else, so it had to go. They paused and let me examine the contents of boxes when requested, they split up and began to move the big things while Justin helped me clear out cupboards and drawers. They supported me and provided encouragement. All in all they sorted and cleared out 2 floors, 5 rooms, the basement, the outside deck and underdeck AND the garage, the yard, and things stacked beside the garage, moved furniture I wanted to keep into the rooms I wanted the furniture to be in (up or down), and in one case moved furniture out to the garage that I intended to put on consignment. They also removed not only the carpet, pad and tack strips but when it was discovered that whoever had installed the carpet had also stapled the pad down every 2 feet, they agreed to remove all the staples and that was from 2 halls, 4 rooms, and two flights of stairs and risers. Since time on job was a concern for them, I offered to increase the carpet tear out by 50%. All in all, it took them 10 or 11 hours over Monday and the first half of Tuesday. The loads turned out to be 4, not 5 or 6. When I say I hope to never need them to come again, it is only because I hope never to be in this situation again. I actually wished they performed other work (refinishing, carpentry, etc), because the Dump Guy team set a new standard in terms of excellent service, quality workmanship, and understanding support.