Marchese Restoration

Superb, at 68, best job ever had on my home. They were outstanding!

Everyone from Tropea was prompt and professional. Lou was very responsive and answered any questions we had. Phil managed daily aspects of construction such as painting, repair/patch work and refurbishing - he was also very responsive and thorough.

Robert & Dustin called before coming, were exceptionally polite & knowledgeable about needed restoration; kept appointment; did sterling work with excellent materials- painter (Buddy?) was terrific!

We had water damage throughout the basement from a burst pipe (the insurance covered everything but the deductible so I don't remember what the final bill came to). Tropea handled getting the basement dried out, taking out all the wet/damaged sheetrock, carpeting and fixtures and replacing everything with new sheetrock, carpeting and fixtures including the carpentry and electrical. Everyone that came out was great, very polite, hardworking and did a great job. I was tremendously happy with what they did and would use them again for anything else I wanted done. Great job!

Service and workmanship were superb, on time always and calls before visits to confirm. Highly professional company and individuals.

Lou was incredibly helpful. Our insurance adjuster was horrible and Lou prevented us from making a huge mistake and not having the basement fully dry before restoration. He was easy to get in touch with, helpful, and willing to work around our crazy schedule. All his contractors seemed trustworthy and honest. The work looks better than our basement did before the flood.

Fire occurred 4/12/13 and we were told it would be 12-13 months to rebuild. On 5/14/14 we were given keys to brand new, better than before, condo. Very flexible and accomodating.

After the shock of loss, Lou Marchese worked with us in a timely manner, answered our questions and helped us in our decision making throughout the initial process. As the stages of rebuilding progressed we then worked with Robert DeWeese who became our point-of-contact / contractor. Bob has become my new hero. He was always working hard with his crew, yet was available to me if I had a question. As the months got closer to the unit being finished, I would see him and ask his help on the small details. He would always make time for me, listen courteously and take care of things, always to my satisfaction. By the time everything was finished and I could move back in, my new home was perfect! The quality of work and customer service is so good that even I, a perfectionist, am satisfied. Tropea, and especially Bob, have exceeded my expectations. On a scale of 1-10, with 10 being the best, I rate Tropea Restoration, Inc. a solid 10! I highly recommend Tropea Restoration, Inc. for your fire and water restoration needs.

The service was wonderful. The project manager was on site everyday and was able to answer any questions that we had; which were a lot. If there was an issue he was quick to respond. They also worked with us in bringing in other contractors to do other projects at the same time that they were working on something. This is generally not done in the business but they were very nice and accommodating. Once the work was done and we returned to the property they still made sure that everything was to our specifications and made sure that we knew that if any questions came up that we could contact them.

Wonderfully, helpful, on time, professional, followed up regularly. Finished all of the work in a matter of days.

They coordinated with our insurance company,engineers,& subcontractors. All of this was planned in advance. Everything was done quickly. We had to vacate the house, so it was important that they work fast. They did everything the way that they said they would, and when they said they would do it.

It went very well. The work was done as expected, The workman were all punctual, courteous, and did excellent work. They replaced all the insulation in the walls and ceiling. Replaced about 50 - 60% of the drywall. Primed and repainted the entire bath including doors and trim, and installed a new vanity. I gave them a C on price because the estimate was based on a computerized system that I'm sure all contractors use, so the prices would have all been pretty much the same. They were also slightly higher than the insurance adjuster's estimate, which was not unexpected. Overall I was very pleased with all aspects of the work.

They were very good and I have used them twice. I have used them once before I joined Angie's List and I was happy with the first work that they had done. The second time that I called them out, they did the same thing. I was happy with the fact that they were very courteous and that they kept the appointment that we made. They kept me abreast of anything that came up related to the materials that they needed to use. The doors had to be factory ordered so they apologized for that but they came in once the doors arrived and they setup a date to have the work done so I was happy with that. Their price was also very reasonable.

Tropea was hired to repair my home after a fire. They were responsible for the entire home as it was considered a total loss by the insurance company. Since their "repairs", I have had a constant problem with the master bathroom. I have had a leak in my bathroom that drips onto the room-below ceiling and leaves a stain and eventually splits the drywall/tape and looks horrible. Tropea has sent Kevin out to fix it with caulk. I still have a badly damaged ceiling and it has been 2 weeks with no reply from Tropea. I have called, left messages on Kevin's cell phone and with Tropea's secretary with no response. Damage is still there and it appears as if Tropea will not be living up to their presumed standards of service. VERY DISAPPOINTING. I would recommend moving to the next contractor on the list.

Tropea workers always arrived on time were very professional and courteous. Protected non work area and cleaned behind themselves at the end of every work day.

Great! They worked with my insurance company and were informative and efficient.

Considering the scope of the project and the number of companies (including insurance) and people involved, it was a very smooth operation. Every interaction with Tropea was pleasant and helpful. They worked seamlessly with ServPro and State Farm. Work commenced on time, stayed on schedule, and finished when promised. The quality of work is phenomenal--even better than the original. We were so relieved to have a master plasterer repairing the ceiling--because we know plaster tradesmen are rare these days. We really appreciate Tropea working with us to match our desired paint colors. Phil did a great job painting. We know how tough it is to get a clean line on walls that aren't perfectly straight and square. He made it look great! Joe personally handled communications with me throughout the process. Tropea did everything right and made sure we were happy every step of the way. It was a happy ending to a nightmare beginning. We're thankful we found Tropea and that Angie's List helped us. We would definitely return to Tropea for any future restoration needs.

They were on time professional and cleaned up after themselves completely! The house was cleaner than before they arrived! I am totally happy with the work.

They came out to the house in Maryland on my schedule as I have to get there from Northern Virginia and gave me an estimate. I admit that the price was more than what I hoped but they got really good reviews so and I wanted to go with a company that had a good reputation. The gave me a start date of about two weeks out but they said they would call me if they could come sooner - which they did. Met them to start the work to make sure the contractor new exactly what I wanted and started working that same day. I also asked for some dry wall repairs as well and was told that it wouldn't be a problem. Work started right away and was complete at the end of the week. Very quick. Did a final walk through and was very happy with the work and efficiency.

Tropea was extremely professional from start to finish. They returned calls quickly and the workers were on time all 3 days. I would have Tropea do any work I need going forward.

Beautifully! Fantastic job, clean, high quality work!

Lou, Joseph, Jack, and Daniel were the individuals I dealt with during the restoration of my kitchen and dinning area resulting from a fire. I was quite impressed with the level of customer service I received from Tropea Restoration beginning with Lou. There were a number of issues with the insurance company who had to pay my claim. I had been without the use of my kitchen since October of 2012 and by the time Lou contacted me with the news that he would be doing the work, I was elated. But, to my surprise despite all the outstanding efforts on the part of Lou and his contractors, I still had to wait some more before the work actually began. I must say Lou was relentless in his desire to rectify all of the problems that were barriers to my restoration. Finally, Joseph came and proficiently moved the process along to the next step. He was meticulous in his effort to ensure that I received the best service possible and he was very successful. He would later send in his team to perform the work but he did not stop there. While Joseph did not micromanage his team he did however always have a handle on things, checking in to make sure the process was progressing successfully. And then came Jack and Daniel, two of the most dedicated contractors I had seen. They were on time each day, and never left until the goal for that day had been achieved. They were meticulous in their work and possessed an outstanding work ethic. They had their instructions but they were also considerate of me as a client and did whatever was possible to accommodate me in a professional manner. They were very considerate of my property, careful to return everything to its original place and in the best possible condition. Knowing what I now know(God forbid), but if I had to do this process over again, I would demand!! that I only get Lou, Joseph, Jack, and Daniel to do the job.

You can imagine how upset I was to find out that a driver had taken out my brick column at the entrance to my house. I have two columns and I wanted them to look identical. I was concerned because the other column was aged. I have a friend that is in the industry who deals with contractor's all the time. She recommended Tropea highly. She told me they were honest, efficient and that their work is impecable. She told me that in all her dealings with Tropea, they always show up when they say and begin work when they promise. After meeting with the owner, we knew we were in good hands. The job was started pretty quickly, and as my friend promised, I was pleased. Both columns match and look better than they did before the accident happened and we were in need of help from Tropea. I recommend this company and would definitely use them in the future.

Contractor arrived on time, very pleasant. He gathered all equipment and started work promptly. He took care with putting the room back. The ceiling looked as if no damage had happened.

Throughout the claim and repair events Tropea was prompt, helpful, efficient, effective and professional.