As of July 2016, the owners of Tropea Restoration, brothers Joe & Lou Marchese, divided their company in preparation for transitioning into the next generation. Joe Marchese and his son Paul remain Tropea Restoration ; Lou Marchese and his restoration team are now Marchese Restoration. Both companies continue to provide stellar restoration services to the Baltimore area. .
I gave Marchese one star only because the job was mostly completed. The experience was horrible. Workers were rude and never on time; work was halted when workers were sent to another job; walls were damaged by improper tile removal (pounding on tile); workers washed tools in bathroom sink, clogging it, and bathtub; fixtures "disappeared" or were damaged; tile was installed outside shower where it should not have been; bullnose wasn't used (just grout and plastic); ceiling was damaged when tape was removed; and finally the company refused to "sister" a water-soaked ceiling beam. For this the insurance company paid them an extraordinary amount of money. I am still dealing with the fallout--two bathrooms and a ceiling that need repair and painting, which I would not let Marchese do because of the awful attitude of the workers and questions about their competence; and plumbing problems that have yet to be entirely resolved. Throughout the project both workers and the project manager lied to me so often that I felt I was being gaslighted. I have told Marchese that if any aspect of their work causes future problems, I will simply notify the MHIC. I kept photos of the damage and copies of my e-mails documenting the ongoing issues. I would never recommend this company to anyone.
Description of Work: Replace shower pan and repair ceiling
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$12,000
Jess G.
03/2018
5.0
The workers were knowledgeable, helpful, professional and the quality of the work was fantastic.
Description of Work: Restoration for extensive water damage to top and main floor
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
Thank you for taking time to post a review for our company. It gives me great pride to know that our team provided a positive experience for your family. I will share your comments with them. Regards, Lou Marchese.
Janice W.
06/2017
5.0
drywall, interior painters
+ 0 more
Very pleased with the work that was completed and the professionalism of the workers assigned to the project. Communication and explanation of timing for project was excellent. Bob, the lead assigned to our project was very patient with our young grandchild who was visiting and was very inquisitive about what was going on. The project was managed to meet our expectation of completion date and that was especially appreciated.
Description of Work: Restoration of bathroom, basement main room and guest room following water mitigation and asbestos removal.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
Thank you very much for taking the time to report on the experience you had with our company. I will be sure to share your comments with Bob and the entire team. Regards, Lou Marchese
Lars E.
06/2017
5.0
The repair went perfectly! Great craftsmanship!
Description of Work: home repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lou W.
06/2017
5.0
drywall, hardwood floor, interior painters
+ 1 more
Having such an unexpected problem like water damage in our home was probably the most challenging event my family has faced. Thanks to the outstanding work of Marchese Restoration, we were able to get through it and trust that the work being done was of the utmost quality. Additionally, all employees and referred companies by Marchese Restoration were extremely hard working and professional. I cannot thank Lou Marchese, Robert, and all other employees who were there for us. I would recommend this company immediately for any reconstruction projects.
Description of Work: Our townhouse suffered water damage due to a faulty toilet tank in our 3rd floor bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
[Member Name Removed], it was a pleasure working with your family during the water damage restoration. I'm glad that our team was able to meet your expectations. I will share your comments with them. Regards, [Member Name Removed]
Nick M.
04/2017
5.0
drywall, interior painters
+ 0 more
The work done by Marchese Restoration was second to none. It began with the professionalism of their employees, continued with the ease of contact throughout the process and the finished product was fantastic. Every step of the way through my basement restoration the gentlemen working on my house were helpful and informative. They worked within the budget set forth by my insurance company and absolutely exceeded every expectation. I would recommend Marchese to my family and closest friends because of the positive experience I had with them. The basement looks amazing and the company was professional, respectful and hard working.
Description of Work: Basement/Laundry room restoration following a plumbing leak. The drywall had to be taken down, the flooring had to be pulled up and the ceiling had to be re-done. It became a full rehab of that section of the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
Thank you for taking the time to prepare such a thoughtful review. It's very rewarding knowing how well our team responded to your needs. I will share your compliments with the guys.
Lars E.
04/2017
5.0
drywall, replacement windows, interior painters
+ 1 more
The repair is beautiful, the craftsmanship and attention to detail excellent, the workers were dutiful, courteous, expert.
Description of Work: Repair of Damage to front of house, to front window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
Thanks for taking the time to report on our services, [Member Name Removed]. I'm glad you appreciate the work of our great employees. I will share your comments with them. Regards, Lou Marchese
John B.
02/2017
5.0
drywall, interior painters
+ 0 more
Everything went extremely well. All the contractors performed superbly -- on time, neat, friendly, and informative.
Description of Work: Restoration of my basement after a floor caused by a malfunctioning water heater. The work included a complete dehumidification of the basement floor, replacement of drywall, painting of walls wall and trim, carpet installation, and relocation/storage of personal property.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
thank you very much for taking the time to report on our companies services. you and your wife were a pleasure to work with and I'm glad that we met your expectations. I will share your comments with the team. Regards, Lou Marchese
Rema E.
01/2017
5.0
drywall, hardwood floor, interior painters
+ 1 more
Everything went very well! Everything from the movers (Marchese used Key Kleaners to move us because of the complete replacement of the floors we were required to move out) to the flooring contractor to Marchese's team the work was completed in about a month and done well. If I or my husband had any questions or concerns, Lou or one of the guys on-site answered me on the spot or got back to us within a couple of hours. They really cared about us, our home and our things and we felt it whenever they spoke to us. So, I'd like to thank Lou Marchese, Robert DeWeese, Bob, Ray, Paul, Jack, Gary, Mike (I apologize if I missed anyone), and the contractors that Marchese works with. Because of all of you we have a beautiful home again.
Description of Work: Restoration of our home because of a pipe burst. We have a two story home with a completed basement and had only been living in it for 3 months when a pipe burst happened in our master bedroom late at night while my husband and I were on vacation. My daughter discovered the pipe burst after quite a bit of water flooded both levels of our home plus the basement. So, ALL original oak hardwood floors were replaced with maple hardwood floors. Because the hardwood floors were seamless throughout the house even the rooms that had no damage were replaced. (We were given a choice to replace hardwoods and carpets with something different of same quality or better); the fiber board stairs leading up to the second level was replaced with real hardwood and stained to match floors; any wall or ceiling drywall that was damaged or cut up open by the water damage company was replaced and any room or areas affected by damage was repainted in the colors of our choosing; all the carpet in the basement was replaced; Marchese's team even installed all new toilets, sinks, vanities, and fixtures in two bathrooms that we ordered instead of putting the old stuff back in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$68,000
Robert F.
11/2016
5.0
drywall, roofing, interior painters, doors
+ 2 more
Took some time to get the correct shingles for the roof. Once the roof was repaired the interior work was fast and efficient.
Description of Work: Repair damage from two trees falling on house resulting with 8+penetrations of roof and bedrooms ceilings. Repair water peneftration.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Marchese Restoration
Thank you for taking time to report on our company. It was a pleasure working with you. Regards, Lou Marchese
Susan S.
10/2016
5.0
drywall, interior painters
+ 0 more
Lou Marquese provided general contractor work for my condo after extensive water damage from unit above. He provided excellent guidance on handling insurance and offered suggestions when I asked for them. Their work was done in exactly the timeframe promised and was of superior quality. /the new ceilings are perfect and the quality of the painting excellent. I would use them again in a minute!
Description of Work: Restoration of ceiling, walls, carpet after extensive water damage. Also provided pack out/pack in for all my belongings so the work could be done efficiently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Marchese Restoration
Thanks [Member Name Removed] for taking the time to report on our services. you and your sister were a pleasure to work with. Regards, Lou
Nicole K.
08/2016
5.0
drywall
+ -1 more
Once again, Tropea did a fantastic job. This was not a major job, but you wouldn't know that there was ever a mold or drywall issue. I was extremely pleased with their work and professionalism. I was working from home while they worked and could hardly hear them or remember they were there. By the end of the day, we had our basement in tact again.
Description of Work: We had found water infiltrating our basement behind drywall put up by the previous owner. Mold had been growing, and after a particularly bad storm, we found we had a wet basement. Tropea came in as part of an insurance claim to re-install the drywall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
thank you for taking the time to report on our company. It's always rewarding to have a past customer reach out to us when they are in need of our services. Regards, Lou Marchese
kevin W.
08/2016
5.0
roofing
+ -1 more
The team arrived on time provided a dumpster to haul off debris. Cleaned up each day removed material layed new plywood replaced balusters 3 days paid attention to details.
Description of Work: Insurance work on a vinyl roof/ deck replacement. Removed damaged material installed 3/4 T & G ply and membrane vinyl decking/ roofing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Response from Marchese Restoration
Thank for the taking with the time to report on our services. Regards, Lou Marchese
Sharon M.
08/2016
4.0
Lengthy timeline, due to various things. Once everything was in order the job only took a few hours and they did a good job.
Description of Work: Repair water damage to ceiling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$500
Geneau T.
05/2016
5.0
Workers were polite, detailed and performed the job requested.
Description of Work: Repaired basement after pump. Pump overflow.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Marchese Restoration
Thanks for taking the time to place a review for our company. Regards, Lou Marchese
Michele M.
05/2016
5.0
The worked arrived on time. They were very organized, the ways were repaired and the work was done completely. Trope a talked with the other two companies to make sure the project stayed on schedule.
Description of Work: My basement flooded, water everywhere. After the basement was dried out, trope a repaired the walls and frame, the work was excellent!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Marchese Restoration
Hi [Removed Member Name] , Thanks for taking the time to report on our companies services. You were a pleasure to work with and I'm glad you satisfied with the results and the restoration process. Regards, Lou Marchese
Sandra H.
05/2016
5.0
drywall, interior painters
+ 0 more
From Lou Marchese (an owner? ) to Robert Deweese, the contractor who coordinated and oversaw our project, to the workmen who performed various tasks, everyone was terrific! Professional, on time, well planned, nothing too much trouble for them to do.
Description of Work: Tropea repaired drywall, removed and replaced bathroom components, painted entire basement and recarpeted the complete floor areas where old carpet was removed by them previously.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Marchese Restoration
Thank you very much for filing a review on your experience with our company. Both you and your husband were a pleasure to work with. Regards, Lou Marchese
Frank W.
04/2016
5.0
Tropea responded within 1 hour of call, in the evening. Told us what they were going to do, and did so in a very timely manner.
Description of Work: Complete restoration of lower level/basement after storms flooded into the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Marchese Restoration
Mr. [Member Name Removed], I'm glad we were able to assist with the situation. Thank you for taking time to submit a report on your experience. Regards, Lou Marchese
Roy K.
03/2016
5.0
drywall
+ -1 more
Went well in all respects...see details in above section for specifics.
Description of Work: After water damage occurred in my basement, Tropea did a reasonably-priced quality job in restoring the carpeting, ceiling tiles, and drywall that was damaged. They worked professionally, courteously, and essentially finished the job in a two day period of time. My wife and I are quite pleased with their work and its outcome, and would not hesitate to use them again or refer them to our friends and family.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,300
Response from Marchese Restoration
Mr. [Member Name Removed], I'm glad we met your expectations. Thank you for taking time to submit a report on your experience. Regards, Lou Marchese
Leon U.
01/2016
5.0
drywall
+ -1 more
When TROPEA was finished the job, everything was restored to the originally renovated condition. One would never know that any additional work of any kind had been done to the renovated room. All was cleaned and vacuumed as well. We would always, always call TROPEA for any further restoration needs. And we would ask for PHIL G. to come in and share the proposed plan of work with us. He is SUPERB! The guys from TROPEA truly helped to ease our anxiety.
Description of Work: After a broken drain pipe in our ceiling leaked water into our newly renovated family room, we called TROPEA for an assessment of damages for home owners insurance. They performed the repairs after approval of their quote, & AGAIN did a fantastic job tearing down a wet wall & a portion of our new ceiling, & removing the warped window. They put all back in perfect order.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeannette D.
01/2016
5.0
They did a great job with all of the repairs. They were timely and kept all of their promises. The staff was professional neat and tidy. Now that they are done, It should be much warmer in our master bathroom as the insulation is much better and is now better protected from the elements. In addition, there is no sign that there was any damage to the roof of our garage at all as it was perfectly replaced. After the job was complete, a supervisor came out to see if the job was completed to our and the companies expectations. They asked if we were satisfied and to let them know if we had any questions at all in the future. They also had me sign a paper so that they could send me their warranty. In addition, they asked me to fill out a survey of the experience that I had with them so that they could pass that along to their supervisors as the company itself wants to hear their clients feedback.
Description of Work: We had a leak from our master bathroom that came through the floor which was the ceiling of our garage. Tropea Restoration built a cavity around the bottom of our tub and sprayed foam insulation and then replaced the insulation in the ceiling of our garage and replaced the ceiling and painted our garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Response from Marchese Restoration
Thank you very much for taking your time to report on our company. Regards, Lou Marchese
Anthony S.
08/2015
5.0
drywall, interior painters
+ 0 more
From the start, Lou Marchese coordinated the assessment of damages with my insurance claims rep to insure all necessary repairs were covered. That phase of the process went smoothly and timely. The company then appointed, Robert, as project leader for the job. A very professional gentleman who covered the full scope of the job with me, line by line. He checked in with me at various stages of the project to insure that I was satisfied with the progress of the job - "PROFESSIONAL" At the completion, Robert met with me to do a walk through to make sure that I was satisfied with the outcome. "PROFESSIONAL" In conclusion, I would say if you want a PROFESSIONAL restoration job done; call TROPEA RESTORATION.
Description of Work: Restored water damaged bedroom ceiling including insulation, walls, and carpeting. This job included sealing and painting the ceiling and walls of the bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Response from Marchese Restoration
Mr. [Member Name Removed], thank you for your review of our company. It was nice to be of assistance with getting your property restored and working with you. Regards, Lou Marchese
Beverly B.
07/2015
5.0
doors, drywall
+ 0 more
It took longer than I expected from the initial call to when the work began. But once the work started, everything was done professionally.
Description of Work: They removed and replaced damaged drywall, woodwork, doors and insulation in three rooms plus the attic. They painted and finished all damaged surfaces and it was the finishing work that I was very impressed with.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marchese Restoration
Mrs. [Member Name Removed], Thanks for the review and the insightful information. we will incorporate communication feedback into our system. Regards, Lou Marchese.
Curtis H.
06/2015
5.0
Lou Marchese and his team are the best! Showed up on time, worked late and weekends, and put our home back together after an unfortunate accident. I would highly recommend Tropea for any repair or upgrade. Local and professional!
Description of Work: Fixed damaged garage area of our home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Response from Marchese Restoration
Mr. [Member Name Removed], Thanks for the review. repairing damage to homes caused by car accidents is more common than you'd like. It was rewarding to be of assistance. Regards, Lou Marchese.
Sharyn A. B.
04/2015
5.0
drywall, interior painters
+ 0 more
Repair was started promptly and completed on time. Even repaired some extra items at my request. Everything was left clean and neat.
Description of Work: Repaired water damage-new flooring, repair plumbing, sheet rock, painting, repair and paint trim.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34,200
Response from Marchese Restoration
Mrs. {Member's name removed}, Thank you very much for taking the time to report on our companies services. t was rewarding to be of assistance in restoring your property. Regards, Lou Marchese
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Interior Painting,
Drywall,
Hardwood Flooring Sales and Installation,
Doors,
Roofing,
Furniture Refinishing and Repair,
Windows,
Kitchen and Bath Remodeling,
Unfinished Carpentry,
Basement Remodeling,
Exterior Painting,
Water & Smoke Damage
FAQ
Marchese Restoration is currently rated 4.9 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Marchese Restoration accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Marchese Restoration does not offer free project estimates.