McCrea Heating & Air Conditioning Services of MD

The reason for my ratings are explained below: Tim (the technician) was personable, helpful, hard working, thorough, and committed to solving the problem. So as far as the quality of the repair I will rate them an A. The Office personnel were rude, hung up on me multiple times without attempting to call me back, ignored/lacked compassion when I asked for an emergency visit to repair my A/C during a heatwave in the summer (where my unit temperature was over 86F). The office personnel are the reason why all other metrics are scored so poorly, D-F. After I was finally able to talk to them, they said they would add me to the schedule for that day (Friday). When a technician was not able to come after all, they did not call to alert me of this before leaving the office for the day. When I attempted to check in after 5pm, I was only able to reach an answering service. After a long weekend without A/C I was finally able to get a service appointment for Monday. Even after the long period without service, I was the last person the technician visited that day (he arrived after 5pm.) This seems to be because they are short-staffed for technicians, which seeing how the Office personnel behave I can completely understand. If you call to ask when to expect the technician (so you can plan your life, and maybe get some work done, or avoid the heat) they can tell you one of two things "before 12 pm", or "after 12 pm" and refuse to provide any clarity beyond that except maybe "You are the next person on the schedule" which might mean "you'll be helped 3 hours from now". The technician left several notes on the work order, alerting the office that the first visit had not completed the repair and that they should contact me for a follow up visit. They did not read the work order, and did not contact me. I contacted them, and they seemed upset to hear my unit had not been repaired correctly. I got a follow up appointment, finally, a week after the first one (that Friday). Tim was then able to ascertain that the problem was caused by a faulty component, that was actually recalled by the manufacturer of the A/C unit. He placed an order for the part, and told the office and his manager to contact me as soon as the part came in so we could schedule a third appointment to finally repair the issue. He plans to prioritize me in the schedule so I can finally get the unit repaired, after 3 weeks of summer heat wave without A/C. When I spoke to the office today, they seemed unaware of this and asked for a review. If it wasn't for Tim (who I have complete faith in), and the fact that I am locked into a warranty provided by the company that built my unit, I would have sought an alternative company to repair the unit. But I only moved in a month ago, and cannot afford to seek repair service out of warranty. Overall I am extremely dissatisfied with the service. I will hire them again until my warranty expires, and because of my faith in the technicians attitude and commitment to helping me.

Excellent care by Dennis. Personal request for him because he knows our system. Trust him and McCrea. We have owned home 28 years and have tried others but McCrea is has been the best. We will not change. Dennis is awesome and appreciate all the office support I have received as well.

Mike was the man. He had continual communication. Came in and put those baggies on his shoes so he wouldnt track dirt. Took care of business and was very courteous. McCrae has been the best through this new HVAC purchase.

Excellent! Received appointment reminder call the night before. Technician called with estimated time of arrival. Technician was thorough, professional and answered all my questions. Have had service contract since purchasing condo in 2014.

Everything went well. The unit is about 23 years old and was in the house when we purchased it. Mike the McCrea Tech did a thorough inspection of the unit, including all the electrical components. I needed some freon as it was about one pound low. I also took out a service contract with them based on my prior customer experience with McCrea.

Technician was on time, quickly identified the problem, had the required relay available in his vehicle. Job was complete in less than half an hour.

They did a good job, the person who came out had real good customer service skills.

Paid nearly $500 for replacing A/C condensation pump . ($310 for pump +service fee)

Very professional, on-time, and thorough. Their service contract is worth the peace of mind of having your system working before the summer heat or the winter freeze.

The service technician was great, very knowledgeable about what I needed and answered the many questions that I had with no problem.

Rick, the technician spent considerable time doing the inspection and I believe he did very good work.

On time - no surprises - clean - courteous

Jim is a fantastic tech. Also the gal(?)who always answers the phone is very professional and has a warm way in answering questions. They are both exceptional employees.

arrived on time and did the work required

The technician was very knowledgeable and helpful. He took his time to explain everything to me and truthfully answer all of my questions.

Technician arrived as scheduled and performed the work required.

Our tech, George and his partner, Jake did an excellent job inspecting our 2 units. It’s time to replace our units and with Geoge’s experience, all will be good.

We were very pleased with the professionalism of Vincent during our first maintenance appointment with your Company. He was very thorough, inspecting all of our equipment. We look forward to working with McCrea over the next several years. Thank you. Barbara Nichols-DePoy 567 Deep Creek View Annapolis, MD

It went very well, please with service and professionalism.

The appointment went well. Even prior to the appointment the technician that I spoke with was very very informative about what they do, what to expect and even his honest opinion on what type of contract he felt I needed (not the most expensive one) based upon my own personal situation. I would definitely recommend them.

It went well. Cordell was through and efficient

Technician was friendly and professional. Explained all work clearly and answered all my questions.

The technician, Rick was great. Professional and personable.

McCrea is a very easy company to do business with. They are professional, organized and friendly. Their technicians are always very courteous and competent. They are usually able to schedule your service quickly and you can call the day you are scheduled for service to find out the approximate time the technician will arrive. The technician always gives you a call 30-45 minutes prior to showing up. I have a service contract with them for my units which includes spring and fall tune ups. That is why I entered $0.00 for the approximate cost of service.

It went great, the coils were cleaned for free if scheduled prior to March 30th. The service was provided as a part of the yearly maintenance program purchased, which included a discount for Seniors.