My Carpet Cleaning & Restoration Service

Rich could not have been more helpful and I was very pleased with the result. I would not hesitate to call him again.

He came out when he said he would come, took the time to explain what had happened and what he would need to do to treat and dry the carpet in my basement, and than reinstall it. He gave me an estimate that turned out to be higher than what he actually billed me for. Yes, he billed me for less than his estimate! And money aside, Rich is extremely professional and put me at ease that he would correct my problem and return my basement den to the condition it was before Irene. Every date that he planned to return, he made the date and time. Rich is a true professional. No one wants to find water in their basement, but if you do call Rich. You will be doing yourself a favor, believe me. Rich and his company met and exceed my expectations.

I have nothing but positive things to say about this company. The crew was very friendly and professional in there work. Overall, I was very satisfied with this company and would use them again in the future.

They are wonderful! Rich is particularly good with cleaning up after pets. I have a pug, and this bread isn’t the easiest to house train, so I really appreciate Rich’s thorough service. I’ll definitely continue to hire My Carpet Cleaning Service.

I was very satisfied with their service. They were attentive and thorough, and I was impressed by their customer service. The employee who performed the work provided helpful suggestions, and was very pleasant. I do plan on hiring them again in the future.

Rich did a very nice job. The thing I enjoyed the most is that he really went above and beyond. When returning the rug, he moved my furniture out of the way, laid the rug down, and then moved my furniture back to its proper places. Overall, I was very happy with his service.

Great attitude. Gave detailed information on the process he would utilize in cleaning. Gave various options based on my budget. Used green products. Vacuumed before cleaning, used coasters on the chairs, gave out free shoe covers. I requested for more frequent cleaning but he advised that it was not necessary unless it was an emergency. He could have made more money but he chose to help me save! overall great experience. Rich is very passionate about his job

We have a large carpeted basement that was in desperate need of stretching & cleaning. Rich had his stretching crew come one day and he came to clean the next. Stretching & cleaning was done remarkably well. Rich noticed that the carpet on the stairs hadn't been stretched -- we would never have been able to tell ourselves -- and he demanded that his crew return to finish the job. All told, an excellent job and clearly someone who is proud of his work (and should be). Would definitely use him again for any job, large or small.

I had the most pleasant experience. When Rich came over for the estimate, he went over a number of house keeping tips which are really useful. He also explained in details the cleaning process and the tools he used. On the day of cleaning, he and his crew arrived on time and even brought snacks for my kids. The cleaning was done professionally and Rich even throw in extra edge cleaning at no additional cost. Overall I was very happy. Rich was courteous, professional, punctual and very honest. I would highly recommend him.

Excellent service. I was moving out of the house I was renting due to a military move and needed to have the carpets cleaned as part of the terms of my lease. After looking on Angie's List, I called this company to find out if he could schedule a cleaning around my military schedule. Service was scheduled when I needed it, he showed up when he said he would and did an excellent job of cleaning the carpet. He was able to not only explain the equipment and materials he used but also why he used them. I believe the carpets were cleaner when I left than when I moved in. I would reccommend his service to anyone without reservations.

Owner Hratch "Rich" Gakavian performed the work himself, with a helper. He obviously knows how to build a business the old fashioned way: by making customers happy. He went above and beyond to do so. A top notch professional. The carpet looks almost brand new again, which more than exceeded my expectations.

Everything went great. He does exactly what he says he does and has an excellent service.

Rich was very clear on the phone as to the service he could provide as well as the pricing. He was able to answer all of my questions and was professional and friendly. He was right on time to the appt and left the carpets looking brand new! I am thrilled with the result and will use him again in the future. It is hard to find people who do business as well as him these days!

It is easy to have them come out. They always do a great job. They are terrific.

very well. Every process was explained to me in detail

Rich was so responsive. I contacted him and he immediately came out so mold didn't set in. His attention to detail was absolutely amazing. Our basement is completely dry. He went above and beyond putting in extra filters and drying it out. He helped with the insurance company and getting them to follow through. He won't leave the premises until everything is set up perfectly. The price was competitive.

My experience was marvelous. They are very good people they will come back if you need them to do anything else. They are meticulous and careful and very very thorough.

Rich provided excellent service. My carpets are as clean as they were when they were first put in 2 yrs ago. He answered promptly when I called for an estimate. He came over that afternoon and explained in detail what he will do, the process, the cleaning products, green or not, and gives you a quote. He is personable and local and earnest in his profession. Examples: prompt service, easy scheduling, forgiving and flexible about cancellations, calls to confirm appointment the day before and just before he arrives.

Hratch showed up the day we called. He quickly assessed the damaged and thoroughly explained the steps he would take to remedy. The process went exactly as he said it would. He was very professional and courteous. The mold has not returned and the carpet looks like new! I wouldn't hesitate to use Hratch again.

I thought they were outstanding. They were responsive when the damage had happened and came out quickly and assessed the situation. They were helpful in finding the other companies to help that had the same high quality standards they did and they worked well with the insurance adjustor's.

It was OK. I thought they were high priced for the length of time they had the carpet and the price charged. I was not real impressed with the job.

This young man was very punctual and good at his job. He uses only green products. He cleans up any messes that occur immediately and is very thorough. The carpets look very nice.

The serviceman manner ranges from pleasant to ingratiating; initially he seems more than willing to do the job as prescribed. As work proceeds and he encounters the inevitable obstacles,however, he becomes irritable and occasionally snappish. In a similar manner, the quality of his work is erratic and uneven, particularly as time-on-the-job progresses. He cuts corners and leaves parts of the job incomplete or unfinished, even after lapses have been pointed out and he has agreed to make corrections. He is willing to misrepresent things he has said or done (e.g., damage) if they cause him embarrassment or discomfort. By job's end, he is ready to rush away briskly and without review.

THE WORKERS WERE ON TIME. I WAS VERY SATISFIED WITH THE JOB. THE WORKERS WERE FRIENDLY

THE WORKERS WERE ON TIME. THEY DID A GREAT JOB. THE CARPET LOOKED NEW.