My Carpet Cleaning & Restoration Service

I was amazed at what a proper carpet cleaning could do to brighten my home and lift my spirits. I had guests coming and felt confident that the children could play on the floor safely in a clean environment without harsh chemicals. Rich was very communicative throughout the process and available to explain all the details before, during and even after the job was completed and he'd been paid. Great service! So glad I didn't go the route of hiring one of those coupon discounter services that send flyers through the mail and such. I might have paid a bit more with My Carpet Cleaner, but I knew at every step of the way what I was paying for. No nasty, disaster surprises. I will definitely use this service again!

It was a great experience. Rich was very prompt in communicating with me about what work he planned to do, when he would do the work, and how much it would cost. He showed up exactly as promised and did the work himself. It is always great to work with the individual who owns a small business. I was especially impressed that he would not take the check I planned to give him prior to doing the cleaning (I needed to return to my workplace) but insisted I pay him only after the fact. I found out later that my tenant was very pleased with the cleanliness of my townhouse, including the clean carpets.

Outstanding results, very professional.

I got them from Angie's List. The owner is Rich. I would highly recommend him to everybody. This is the first time I have ever used him, because I have used another carpet cleaning service. Rich is great. They were some stains in my house that I thought could not possibly come out, and he made them come out. I thought that the stairs were old and worn in, and he put some application on it that made them look like new. There was a stain upstairs that I just thought was not going to come out, and he got it out. He is very negotiable on the pricing as far as taking things off that I don’t need. He was really good. I have already told him that I will see him next year.

I was very happy with Rick cleaning my basement carpet. He was very prompt when I told him I want the job done very quickly and extremely professional in explaining everything about the process, options and pricing. He was as well very concerned about me spending money, which is really rare from my experience with other contractors. He was very helpful and gave me a lot of tips about maintenance of carpets, stone and hard-floors. I really appreciate his services, his patience and professionalism. I will recommend him anytime I will get the chance.

The best carpet cleaning I have had done. Rich removed stains that two other cleaners could not (and both cleaners were highly rated on Angie's List or Checkbook). He also returned nine days later to work on some stains that he noticed that "green cleaning" left and he thought might come out if he went over it with the non green cleaner. Those stains were greatly reduced. I contacted Rich by email with details of what and when and that evening he emailed back. We arranged a date the next week and he came as scheduled. He called as requested before he came. He worked hard and it took about three hours and he even left fans so it was sure to dry for guests that were arriving the next afternoon. He came the next day and picked up the fans and even checked rug and two stains that I had had for years and that two other carpet cleaning firms had not been able to remove. The stains had significantly faded but he treated and covered again. Now the stains are completely gone. Downstairs there was a big stain from water that dripped through the ceiling that looked rusty. This stain had been treated by another company about two years before (Groupon) and had not been removed or significantly reduced. I guess you get what you pay for; Rich removed the stain. Great job.

I had a sewage water back up and flood from a pipe repair in a basement apartment. Rich responded to my inquiry immediately, and gave expert advice on what needed to be done and options available. Old carpet removal, selection and installation of the new carpet, was swift and efficient. In no time at all, the apartment was like new again. Communication with Rich and his partner Lou was excellent and they were very responsive to my needs and the urgency of the situation.

In March our basement water heater burst. Water from the heater sprayed onto and soaked the adjacent drywall, wall frame and wall-to-wall carpeting. It was a minor disaster, to say the least. I called a plumper to replace the water heater, but I also had concerns about making sure the wall and carpet got completely dried to prevent the growth of any mold. I called My Carpet Cleaning Service for this job, based on their good rating on Angie's list. I was not disappointed. Rich (the owner) was very thorough, displayed deep knowledge and expertise about how to address the situation, and maintained professionalism at all times. After I called, he came over promptly, assessed the problem, and gave me a fair estimate. After we went over the estimate, he and his associates went to work on the problem, using special techniques and equipment to extract all the water from the wall and carpet. This process required that the equipment be left in place for about a day, or maybe a little less than that. Once the carpet and wall were dry, they performed tests with additional equipment to make sure that all the wet spots on the wall were gone. Once the test confirmed this, they re-attached the wall-to-wall carpeting and used more special equipment to clean the entire carpet. They used a safe cleaning solution, since we have children who play on the carpet a lot. As I said before, I was very satisfied with the job Rich and his team did and the care and attention they paid to make sure I was satisfied and that all my concerns were addressed. In speaking with Rich, I got the strong sense that he had a lot of experience in handling these kinds of issues.

My daughter had painted the basement carpet with a friend, so we were in trouble. Rich came twice to try different solvents, at his own expense. When he found one that worked, I decided to do a lot more of the carpet in the house, since he was clearly dedicated. He did an excellent job. I highly recommend him.

The work was professionally and clearly explained, carefully price quoted and executed. Questions were promptly addressed in the aftermath. Following the cleaning several people asked if the carpeting was new. When I needed help with a spill shortly after the work was completed the owner returned without hesitation and cleaned the spot free of charge. I can recommend Rich's carpet cleaning without hesitation.

Richard was right on time. Very courteous and professional. Explained options very thoroughly and what he was going to do and why it was necessary. The results were outstanding. The next day we saw a small area that still looked like it could be better. Called Richard that morning and he was over that day to take care of issue. Would highly recommend service to anyone looking for steam carpeting service

Great job! Rich took very good care to do the job right. He kept in constant communication, was on time and did a complete job that was not rushed. He also seemed to take pride/pleasure in getting stains out. Overall a great experience.

Rich performed carpet cleaning service in my home in an exceptional and professional manner, with a great attitude!

Ok this may seem weird that I am reviewing a company I did not even use to clean my carpets, but Rich at My Carpet Cleaning provided amazing service during my carpet crisis today. My 13-year old dog pooped all over my white living room carpet and I called Rich at My Carpet Cleaning at about 3 pm because I saw his Big Deal on Angie's List. He said he would love to clean my carpet but couldn't do it today and he highly recommended I get this taken care of asap. He called two other companies for me and found another company to come out this afternoon. The stains (about 8) all came completely out. If I was scheduling service in the future, I would use My Carpet Cleaning.

The proprietor showed up on time, analyzed the stains with alacrity and precision, and wasted no time in getting down to business. He finished up within a couple of hours, leaving carpets looking good as new, and he even recommended that I call the installer to fasten down a patch of it better. He used high-powered fans and open windows to speed drying, and the carpet was dry in exactly the time he predicted. Totally professional, responded quickly to my initial inquiry - a very satisfying transaction!

We're preparing our house for sale and needed our carpets and tile floors cleaned. I referred to three companies from Angie's list and called for estimates. The other companies wanted me to estimate the sq. footage so they could give me an estimate. This is difficult to do because we did not want a carpet cleaning co. to move furniture etc. We only needed the high traffic areas and the areas that show cleaned as well as the entire kitchen, powder room, laundry room tiles cleaned. Rich from My Carpet Cleaning Service was the only one who offered to stop by and take a look the next day. He showed up promptly and met with my husband to discuss the details and take measurements. We had our estimate e-mail by that evening. Rich showed up on time on the scheduled day and made our entire house look new! We've taken good care of the carpets over the years and are not hard on them, but the difference he made is incredible. He spent a lot of extra time cleaning the baseboard carpet in the master bedroom and didn't charge for that service. The pieces he had to move or elevate with styrofoam until the carpet dried were all handled with care. He brought in several large fans so the carpet dried quickly. The tile floors are beautiful! The tiles and grout look brand new. You can tell he enjoys his work and takes great pride in doing it well. Exceptional quality and tremendous value is what we received from My Carpet Cleaning Service! Thanks Rich!

It was absolutely wonderful. I've had my carpet cleaned several times. No one has been as conscientious as him. He used his own water. He vacuumed, pretreated, and then cleaned. I was amazed. You usually don't get that extra type of service. He was very flexible because I had to cancel the morning appointment and reschedule at night. He set the furniture on styrofoam while the carpet dried. He protected the walls using corner protectors so the hoses wouldn't scrape up the walls.

very well. cleaned and got stains out. i cannot remember price since i did this last year and already submitted the report. job was excellent. carpet stains and smells came out considerably

After a heavy rainstorm I found that water was seeping into my finished basement and soaked my carpet. I was devasted and wasn't sure what to do. I called My Carpet Cleaning first thing the next morning, and Rich was there by the afternoon. Rich sat down with me and explained everything very clearly. I discussed my financial concerns (especially since I still had Christmas presents to buy) and he worked with me on the price. He even gave me a discounted rate, even though technically I didn't qualify for the discount. He was very careful about explaining to me the potential for mold and what should be done to address it, which I greatly appreciated. He removed all of the carpet padding, vacuumed the water out of the rugs, and left large fans to dry out the rugs and walls for three days. He even promised to drop off stain remover next time he is in my neighborhood to get a stain out of the carpet from where my furniture legs were wet. (And I think he really will do it too! He is just THAT nice of a guy!) In a very stressful and unexpected situation, My Carpet Cleaning really helped me through it. I would definetly use them again, and I would definetly recommend their services.

Please see my comment above. Rich is first class all the way!!!! He was very professional, courteous, and caring. I am recovering from foot surgery and Rich worked with my adult son to make sure that I would be taken care of. There were several stains in our carpet and one huge coffee stain in my living room that was the result of me knocking over my cup while eating a meal in a semui-reclining position because of the surgery. Rich was very thorough in his explanation of the work and old us that he was not sure if the stain would come out but that he would try his vety best. I am delighted with the results!!! He did not just clean our carpet throughout the house-He revitalized it!!! It looks nearly new and it's actually about 5 years old. Although the cofee stain did not completrly come out ( according to Rich) one would be hard pressed to see that such a stain was ever there. He's the best! Even snt a thank you card to us afterwards. He deserves an A+ but since Angie's list does not include that rating I had to give him just an A. Awesome all around!!!! See above. (Sorry, I put story in the wrong box and did not feel like retyping).

They did excellent work , for a very reasonable price, and were incredibly responsive to our need for quick turn-around and scheduling glitches caused by other contractors doing work in the basement. We recommend them highly.

Rich arrived on time, maybe even a couple of minutes early. That was great; most times I have to wait hours and hours for other types of service providers. He first repaired the carpet, which has been an eyesore for the last few months. He then got to work on the master bedroom and my son's room. In the master bedroom, there was a stain that a previous company tried to get out and didn't. Rich was able to get it out. He also got out the hot chocolate stain in my son's room. He then did the steps, and that was it! One big difference from my previous carpet cleaning provider is that my carpet is dry 8 hours later. The last time, the carpet was still soaking wet after 8 hours. He also provided little footies to wear while the carpet was drying, which was a nice touch. My husband came home tonight and was pleased with the cleaning job plus the fact that he protected the carpet by putting styrofoam blocks under the furniture. He also did the same for the headboard that he moved so that it wouldn't scratch the walls. I paid less for my previous service, but I am willing to pay more for a job well done. Thanks Rich!

We have just purchased a new home, and wanted everything cleaned before we moved in. I asked for an estimate via email. Within one day I was contacted by the owner Rich. He asked detailed questions on what we wanted done, got estimated room sizes, and told us about various options available. He provided a rough estimate of the cost over the phone. He then arranged to come and inspect our home and give a more detailed estimate. By the way, his final estimate was slightly lower than the original phone quote. Rich worked with us from the beginning to setup times that were appropriate to our needs. I suffer from allergies to most floral scents, and am leery of most cleaning products. He was able to use Procion products that did not leave any residue smell, which did a great job on all our off white carpeting. Rich called to remind us he was coming, brought two trucks both with machines on them to do the work faster. He had his team did the work professionally and with an eye to perfection. I have never had such a positive experience with carpet cleaning. The work was meticulous, He called two days later to talk about how the work went, and told us what had been done. I would hire him again tomorrow, and recommend him for anyone who wants an incredible job done at a very fair price.

It went well. We were able to catch it before any wood was damaged. He made sure everything was completely dry so no mold would occur, which was important to us. It was not cheap for us, since our insurance deductible is high. This company is recommended if you want to make sure your space is mold-free and free of damage.

Two employees came on 10/14 and removed ripples from several areas (correcting the work of the FIOS installers and condo employees, who installed installation around balcony doors and dining room window). They were very pleasant, efficient, did an excellent job and cleaned up after the work. I would certainly use them again. On October 19 the company owner came in with equipment and cleaned several carpets and power-washed my kitchen floor. He, also, was very pleasant, both in the initial appointment, when he described what he would do and subsequently, when he performed the work. He was efficient, quick, very likable and did an excellent job. I plan to use his services again when necessary.