My Carpet Cleaning & Restoration Service

I can't say enough good things about Rich and Mark...they provided exemplary work and customer service. Plus, they're both great guys and a lot of fun! I will be recommending them to my friends and neighbors and of course, will use them in the future.

Rich and company were fantastic. He came when promised, did an amazing job cleaning my carpet - got stains out that had been there for years and I'd thought were permanent (ink, etc.) Went out of his way to make sure everything was clean, orderly, even left behind two sets of 'booties' for folks who came in after him. I will 100% use him and his service again in the future.

I called MCC on an emergency basis. After removing the furniture from my home for a move, we made the determination that the walkthrough wouldn't go well, unless the carpet was cleaned. MCC came in within 24 hours notice and did a fantastic job. The 10 year old carpet looked new. The 3 year old carpet was sparkling. I only asked for a certain area to be cleaned to reduce costs. MCC couldn't deal with that. They cleaned the whole home and didn't charge me extra because they couldn't stand the sight of dirty carpet. These folks are pros.

Rich was prompt, friendly, and extremely knowledgeable. He worked quickly to bring his specialized drying equipment into our home and was able to save our carpet (and our entire basement). He gave us regular updates on how dry things were getting and really went above and beyond to help us. He worked seamlessly with our insurance company to make our financial stress as limited as possible. He even gave us some "extras" like a gift card to a local restaurant and cleaned some of our upstairs carpet which sorely needed it. We are happy that Rich was available to work on our house and would gladly use MCC's services again.

The serviceman from My Carpet Cleaning Service was working on top of other contractors such as movers and plumbers so he was amazing and pretty mellow about it. The price, quality, and professionalism were excellent.

Rich was very professional, did a thorough estimate and was extremely dedicated and thorough in carrying out the job. Even is pet friendly, brought great dog treats! Would absolutely hire again.

This is the second time I have had My Carpet Cleaning Services clean our carpets and they did just as fantastic a job as the first time. I have used a variety of carpet cleaners over the years - those with coupons in the mail, those boasting environmentally friendly products, those that do "dry" cleaning, those that do "wet" cleaning and I have either had spotty or terrible service. This company has been wonderful! He is excellent with my dog when he comes to clean. Rich is very prompt in getting back to you with appointments and is happy to communicate through email. He discusses where the worst stains are and asks what made them so he can use the appropriate product and he is cordial and professional overall. He is the ONLY company I have had that actually takes their time cleaning the carpet and treating spots instead of a quick in and out job. And he takes extra care with the steps even if they are not particularly dirty, because they are such high traffic areas. His prices are very reasonable and both times he has done jobs for us he has gone above and beyond to clean "extra" areas without extra charge, such as an armchair or a small office. I would highly highly recommend his work and will continue to use him EVERY time I need our carpets cleaned.

He came in and talked to us about what he was going to use and what he was going to do. He was very informative and was just the kind of person you would want to work with; he really educates you on what he is doing. He had a concern about our bird, and let us be aware that if it was necessary, we could take the bird out to avoid problems. He gave me a link of the chemicals he was using in case it interfered with any of our allergies and I really appreciated that. He is really, really good! He had a system so he would seal off areas, isolate the stained areas and set up fans, and he was very good and experienced/knowledgeable!

Rich cleaned our rugs on time, did a great job, and left us with cleaning solution to clean our chairs ourselves. That was a really nice thing for him to do. He dried the rugs as he said he would and did a fine job. Very honest and hard working.

We could not have been happier with the quality of service that we received from Rich. The carpet in our basement was disgusting and dirty with major spills and stains that were more than 3 years old. We honestly did not think that anyone would be able to remove those stains. However, Rich managed to not only remove the stains but to make the entire carpet look new again. He also moved all of the furniture in our bedroom (including a heavy bed) to clean the carpets, and went out of his way to remove a paint stain on our stair case even though this went beyond the area covered in the Angie's List Deal that we purchased. I only wish that we had used his services before we spent so much money replacing the carpets in some other areas of our house.

Excellent. I highly recommend them for their professionalism, integrity, and quality product. Rich was very honest with me about what I needed and when he realized that additional fabric protection wa snot needed on 1 of the carpets, he told me and adjusted the price accordingly.

Arrived on time. Worked for approximately 1 1/2 hours. Took care to protect floors and door frames from dirt and the hose. Cleaned a couple of surface pet stains. There was a loose piece of carpet on one of the stairs which he repaired. Carpet looks excellent. Left shoe booties and furniture blocks for us to use until carpet is dry.

The work was done personally by the company owner, Rich Gakavian. He vacuumed all the rooms prior to the cleaning (even though we had done this ourselves in anticipation of the cleaning), treated "special" spots on the carpet (we have three cats) and was able get out stains that I thought had become permanent features of the carpet, moved all the heavy pieces of furniture (including beds and bureaus) that we had not removed from the rooms to clean behind and under them, put little plastic protectors or Styrofoam blocks under all the furniture so that the legs would not stain the newly cleaned carpet, and provide us with cloth booties to wear around the house over night while the carpet did it final drying (which also make great shower caps). Overall,he did an exceptionally thorough job of cleaning the carpets. They now look new and the house smells cleaner and fresher than it has in four years. We have had the carpets cleaned by other services since we have lived in this house (since 2007), but none of those services came even close to the quality and thoroughness of My Carpet Cleaning Service. In terms of price, he was very reasonable, and, given the quality of the workmanship, I would say we got a tremendous bargain. Lastly, Rich was very knowledgeable about the different cleaning methods and seemed to have a range of high-tech testing equipment to find pet stains and moisture, different cleaning solutions to treat stains (bio-enzymes, etc.), and a variety of steam and water machines mounted in his van to do industrial quality cleaning. As importantly from my standpoint, he was very pleasant to deal with - friendly, courteous, conciencious, and professional. He grew up in Silver Spring, and clealy takes a lot of pride in his work and in providing top quality service to his community. I would highly recommend Rich and My Carpet Cleaning Service to anyone wanting carpet and upholstery cleaning.

It went very well! The provider was exact in his cleaning process and took very good care of the seat cushion. There is no residual odor and I am not worried about any bacterial issues.

Cleaners arrived on time and were very pleasant explaining what they would be doing and approximately how long it would take. They did an excellent job of removing all stains and grime. The estimated time to completion was completely accurate.

The service was phenomenal! Rich took his time to clean the pretty dirty carpet floors of our two bedroom condo. He also cleaned the black areas around the baseboards caused by poor circulation in the house. Rich was very detailed and meticulous as he cleaned. Moving all the furniture and taking care to put the plastic holders down under the furniture to keep it off of the carpet. I was almost 9 months pregnant and very anxious to get the house in order before bringing my baby home. Rich understood and his work showed how important this was to him as well. He was on time, very friendly, and performed the highest quality of work. We are moving into a home with hardwood floors but I would recommend him in second.

It went very good. It was above my expectations.

Rich is a great guy -- very professional and accommodating. He was very careful to test several carpets and pieces of furniture and give me a realistic assessment of what to expect. On two particular area rugs which were very delicate and stained with dog urine, he called a specialist for me on the spot and turned that work over to him. I would definitely use him again.

Rich gave a thorough estimate on the phone and came on the date specified--even called to say he could come a bit early. He and his associate did a good job of preparing all of the rooms for cleaning, including tucking up dust-ruffles to keep them clean. The carpet, including stairs, came out well. He did an additional area rug in one of the bedrooms without charge. We also asked him to clean a small woolen oriental rug. Rich determined that it was wool, hand-woven, and took the time to explain the process and did a test to make sure the colors wouldn't run. The rug came out bright and clean and for a very reasonable additional charge. During the time he was with us, we had a slight problem with a toilet and they actually checked it out and fixed it--no charge! Rich also gave us some very helpful advice about pipes in cold weather, another area that the company handles, for which we were grateful--again, no charge. There is one problem that keeps us from listing MCS as "excellent." They forgot to take with them a mop that they used, and despite three calls, they have yet to come and pick it up--three weeks later. Other than that, we were very satisfied and gladly recommend the company.

The worker, Rich and Mark, were personable and friendly. Their work was careful and efficient and they took great care with our house and furnishings as they moved equipment around. They kept us informed of their progress and explained what they were going to do and when. They showed up on time and didn't rush through the job, but finished in the approx. 2 hour time they said it would take. (We had a relatively small job to do.) They did a particularly good job of cleaning up stains. We would use them again and highly recommend them to others.

Pros: Good for emergencies: Rich was willing to come out late in the evening to help us dry out our basement after a flood. Price: His price was much less than competing companies. Cons: Messy: Didn't clean up at all after he was finished. Didn't even remove the ruined carpet from the room. In an emergency, I would call Rich again, because he was willing to work overtime to help us. But, the job did feel rushed, and perhaps not as thorough of a service as a more expensive company would have provided.

I called for a quote and he was very thorough with explaining all the pricing. He gave me a 20% discount because the house was vacant and vacuumed and did the stairway runner for free because of the large volume of carpet I was having cleaned. The price was $75.00 more than he quoted me because of the edge cleaning that was needed. I was disappointed by this because I had expressed to him that the carpet was quite dirty after having had tenants in the property for 7 years and only one carpet cleaning in that time. We talked on the phone about stains and how bad the stairs were, etc. The question could have been asked on the phone - do you think you are going to need particular attention to the edges anywhere? The $75.00 I paid for edge cleaning nearly eliminated the 20% discount I was given in the first place. In my experience, it's not uncommon for carpet cleaners to add on to their estimates once they have arrived - usually in relation to stains. $75.00 isn't going to "kill me" but it's the principle of it that disappoints me. It took about 5 hours (one man crew) to do the cleaning. Overall, the carpets looked great when he was done. There were stains in the kids playroom and one of the bedrooms that did not entirely come out. But I know he tried and tried to get those stains out because I saw him working on them. He may have had more luck getting them out if we knew what the stains were from, but since it was done by tenants we had no way of knowing. The edges looked good too. It's disappointing how quickly the high traffic areas look bad again, I can't say that's down to anything he did or did not do while he was here, but it is true. He has a lot of experience with restoration work - flood and/or fire damage. He gave us very good tips on how to prevent leaks into our basement, pipes from bursting, etc. He made sure we knew where the water shut offs are in our house. General note when you are getting quotes from carpet cleaners: In this example "they" does NOT mean My Carpet Cleaning Service, it means "the industry" as a whole. It seems to me that when they estimate the cost over the phone they discount the amount of square footage you give them. Because my house was empty it was very easy for me to measure the rooms and add it up. I was having all of the carpet in the 2nd story of my house cleaned and everything up there is carpeted except the 3 bathrooms. I gave them the actual square footage of the carpet that was going to be cleaned, not the total square footage of the upstairs. When they give you the estimate they multiply the square footage times a given price per square foot. They give you the estimate based on that, but in their experience they will not have to clean all of that square footage (because of bathrooms, hard wood floors, whatever). If you give them the exact square footage of the carpet, they often try to tell you it's going to be more once they get to your house.

My carpets look brand new; I can't believe how clean Rich was able to get them. He is extremely professional and dedicated to excellent service. He is also a really nice guy. You can't go wrong with this company! Highly highly recommend!

Yes, I would hire this company again for a future job.

Great work done by someone who clearly wanted to do a thorough job.