MacKay Home Improvements

Again, McCay Roofing provided Excellent service!!!! They were pleasant and, professional. This is the company I will continue to use if I ever need roofing work done in the future. Thanks you, Ms. Bullock Washington, DC

Mr. Mackay showed us photos and explained what our options were. We agreed to the terms and because the weather was cooperating the roofer came the very next day to start the work. They completed the work that day and cleaned everything up. The workers were friendly and professional. We were very pleased and would contact them again if we had need.

Very smoothly. Very professional job. Prompt. No problems.

Extremely professional. Lewis Mackay is the most honest and straightforward contractors I have ever worked with. It was a pleasure to have Lewis' team replace my entire roof. It was a big job done quickly and expertly.

Lewis MacKay was fantastic to work with. Easy to reach, professional at every step, he and his team are wonderful and his customer service is impeccable. I contacted MacKay Roofing on the recommendation of a friend who also had a very positive experience. Lewis was easy to get a hold of, sent photos to explain every step of the job, and completed the project on time and on budget. I would recommend MacKay roofing without hesitation!

Mr. MacKay personally stopped by to provide a free estimate. I found him to be very earnest with an excellent knowledge of the neighborhood and the issues that pop up with these old row homes. It's always nice to work directly with the boss and I felt the estimate he provided for the work was very fair. I trusted him immediately when he advised me on how to seal my own leaking window frames, rather than just tacking on additional charges for a relatively easy fix. However, not being especially handy myself, he eventually threw in the window repairs for free. After the contract was cut, the work commenced ahead of schedule and lasted for the exact duration proposed. That was highly refreshing because it hasn't been my experience with other contractors in the area. The end product was excellent and exceeded my expectations. I especially liked that my new roofing extends up the firewall, which takes away those troublesome entry points where flashing often fails. Despite the large amount of debris created by the job, his crew meticulously cleaned it very thoroughly, including use of a magnet to collect any stray nails - a nice touch that was appreciated as I have several dogs that roam the premises. Overall, a great experience that was very nice to complete before our first round of freezing rain in DC.

After a quick initial inspection to confirm the source of two leaks along a party wall in a DC rowhouse, the repair proceeded promptly over two days. The repair consisted of repointing of some deteriorated brickwork, replacement of a rubber membrane along the length of the party wall and replacement of some shingles on the shingle portion of the roof. The work is impeccable and the roof has no further leaks! Looking at the work, I suspect that portion of the roof will greatly outlast the rest. I highly recommend Mr. Mackay as he is a consummate professional, very timely and while not strictly the lowest cost, does perfect work that you will not have to revisit.

everything went as planned. the estimate was on par with the other companies with inquired with. lewis was very responsive to email. final walk through/inspection of the work went well.

Great I have used Mr. Mackay several times and will continue to use and recommend him

The MacKays and their crew were very professional and courteous. They did everything I asked and more to ensure a quality repair and replacement of my roof. I will be recommending them to friends and neighbors.

MacKay Home Improvements has always done excellent work. They have repaired my roof, replaced gutters (and spoke to my insurance company to be sure they understood the work done so that my claim was processed promptly), cleaned and tightened gutters, trimmed my neighbors tree branches so they no longer rested on my roof. They are professional, courteous, knowledgeable and treat me like family.

One of my gutters is in a very precarious position, and attaching a rain barrel to it was a real challenge. The McKay team assessed the situation, used their years of knowledge and experience, and came up with a creative solution. They reattached a broken downspout, avoiding the temptation to make me buy a new one when the old was still in good working condition. The men were very pleasant and polite. They worked hard, finished the job in a timely manner, and cleaned up after themselves. I learned from the owner, who was actually directing the whole job, that this is a fourth-generation family business. All in all, it was a great experience, and I would recommend MacKay Home Improvements to anyone needing to professional help with their home.

From being to the end. They were professional. I received their contact info through a flyer hung on my door. And gave them a call to come out to take a look at my roof. A gentleman had come out l, looked at my roof. We agreed on a price. And they were to replace the roof in no time flat. I am very satisfied.

I've had multiple jobs. I continue to use him and refer him.

My skylight was leaking and with all of the rain we've been having it needed to be addressed as soon as possible. I called MacKay and they called back that day. They came out to see the skylight the next day (I wasn't present) and told me the two options. There was a patching option that was cheaper but he acknowledged that it was not going to last as long. Instead, I agreed to have them repair the roof (I have a modified Bitumen flat roof) with similar materials and flash around the skylight. He said he could do it immediately and was willing to take the credit card number over the phone to get it done. I came home and was able to remove the bucket from the stairs, even with several more days of rain.

I had called them and he came out. I was out when he came out. I brought him in for my roof inspection but he told me about my porch being in a worse condition than my roof. I didn't get back with him because I had to prioritize what I would have done first. He did followup and I talked with him but I didn't get back to him because it wasn't a priority.

I expect to be scheduling MacKay for spring, or summer this year.

I bought a big deal for this. It turned out well. They had an employment change and I was waiting to hear back from them. They give good service and a good quote for future work.

I paid $89 and got maybe $1.00 worth of caulk and 6 minutes worth of work time. This deal is NOT $375 worth of work as it's "valued" at. It basically seems like a slick way for them to put money in their pocket while doing what most companies do for free - writing an estimate for a roof replacement. This was advertised as a roof maintenance package - it would be more appropriate to call it a roof inspection and estimate. Something I didn't need. After they came down from the roof they told me I needed a new roof and handed me an estimate for $14,500. The roof is on a 1200 sq ft house. Most companies would've done this for free. Total waste of money. Most roofing companies will inspect and give you a roof job estimate for free. - And to follow up on your reply just briefly: It is listed very plainly that I was purchasing $375 worth of roof work. You were at my house for less than 20 minutes. If $375 can be made in less than 20 minutes it's either a because you're ripping someone off or you must be a neurosurgeon. And secondly you had your chance to do a quality job worth $375 of roof maintenance the moment you arrived at my house - and you didn't. That was your chance.

I have used Angie's List in the past for recommendations but have never signed up for one of the package deals but I am so glad that I did. After we discussed the reason I had bought the deal (the leak around a pipe), Mr. Mackay asked me if I had a gutter cleaning contract. I told him that I usually hired a rather eldery man who would ring my door bell. He asked how much he charged and when I said that I couldn't remember exactly but that it was under $100, he then said that I should keep hiring him because of the price. That's when I looked up and saw the weeds growing from all the gutters but especially from the very high ones and he said that his crew could clean them for $300. He was very professional and very honest and I never felt pressured. I was apprehensive before he and his crew arrived as I have had problems with the roof for a long time but I felt very comfortable with the whole experience and slightly guilty as we had several interesting and wide ranging conversations about everything from BBQ to brain surgery to the Nationals which I hope did not take up too much of his time!!

It went great ( just like the last time ). He and his crew cleaned and hauled off all trash and debris, respected our home, new roof looks great no leaks. We are completely satisfied and will continue to recommend.

Mr. MacKay held true to his warranty from original work performed in 2012. His team reapplied sealant to the areas where the flashing / coating had worn or eroded. Arrived when scheduled, professional, and knowledgeable.

Mr. Mackay was referred to us by a family member who had really liked his work . His estimate was competitive and he had an A+ rating with BBB so we used him for our new roof . I'm pleased to say it went great he and his staff were very polite , prompt , courteous , and professional but the thing that stood out most was when he had stripped off the old roofing we found that we had six old layers of roofing ( any more than two is not up to code and very dangerous ) even so he did not try to charge us more and when we asked him if there would be any extra charge he said no and that he would honor the original estimate needless to say we were very impressed by this . A year has passed and we have had no problems and we gladly recommend him to any one

My son and daughter-in-law referred me to Mr. MacKay. I had several leaks in my roof and it was doing damage to the interior of my bedroom and bathroom ceiling. I contacted Mr. MacKay, and he and his crew were out there the next day, looking at the problem and coming up with solutions. Their quick response, knowledge, and prices won me over! Most of all their CUSTOMER SERVICE. They did an excellent JOB! Thank you Mr. MacKay for your services. A satisfied customer Mrs. Cleo Brown Washington, DC

Mr. MacKay and staff are professional and prompt. His customer service skills and expertise definitely made me feel comfortable. His staff is an extension of his customer service. Now in June of 2014, Mr. MacKay is back to do work on my drain pipes and gutters. I know he will do an excellent job! If you are looking for professionalism, promptness, good prices, and a reliable staff, this is the company you should go with. It's hard to find businesses that put customers first and give you a sense of ease. Always ready to get the job done. Thank you, Mr. MacKay, Ms. Bullock