Len The Plumber, LLC.

excellent, needed it done over the weekend, did not charge extra

This work was done approximately 3 years ago during the hottest time of the summer. The work took two days and was done in a very professional manner. I don't recall the cost but think it was around $4,000. I would use them again and certainly recommend them.

Plumber arrived on time. Work required re-routing and replacing the entire length of pipe plus both indoor valve and outdoor faucet.. All in a very cramped space. Plumber was efficient and professional.

So far his service has been excellent! He was very professional, courteous and made me feel safe. I would recommend him and use him, again.

Tech was prompt and courteous. Made the requested repairs but seemed more focused on denigrating the original installation and make of the faucets (Kitchen Pfizer; Bathroom Kohler), and recommending other changes to plumbing. Tech was in-house no longer than 2 hours. Kitchen job charge was $314. The upstairs bathroom job took less than 15 minutes, required nothing more than a screw and cleaning and we were charged $205 (discounted to $150 for having a 2nd job performed the same day). Will NEVER use Len the Plumber again!

While installing the water heater the plumber hit the main water line flooding my unit and the one below. Repairs cost $1,740 and Len the Plumber's insurance wants to only pay 2/3's of the cost. So they flood my house and want me to pay $500 of the repair. Len the Plumber never contacted me with the insurance information. I had to make all the contact. Beware.

Installation was super fast. Removed old toilet and installed the new one in about half an hour. Advanced toilet design helped make this easy. This job was way overpriced. If there were not pressing time issues, I would have cancelled upon hearing this estimate. I had used them twice before and got fair prices. I would not use again without comparing prices.

Our gas hot water heater was replaced on January 15th, and the job failed WSSC inspection twice. The issue is improper venting of the exhaust, a potential health and safety hazard. Now, 10 days after the installation, we're still waiting for the problem to get corrected. Overall the technician did a good job with the plumbing work but doesn't seem to understand the code related to the ductwork.

The hot water heater stopped working on a Friday. I was able to get Len the Plumber there on Sunday. The plumber was punctual and very courteous. Unfortunately, he confirmed what I feared; my 12 year old hot water heater had expired. But I appreciated them fitting me in to their schedule.

When I placed the call for technician to come out I specifficaly stated I had a Automatic Water Heater...and I provide serial number. Technican arrived 3 hours later then scheduled- flat tire. Arrives looks at water heater and says he would have to go pick up one from warehouse - they only stock basic type on the truck, I thought since I mentioned the make, model and type- it would be on the truck already- Not! Since it was getting late, tech says by the time he go to warehouse get the water heater, and the time it would take to do the work it would be late. So he said he would get the water heater and return at 0900 the next morning. I told him I had a 2pm appointment - (considering I expected the work to complete the day before.) He said, not a problem. At 1030 the next morning technician arrives, The water was turned off, the existing water heater was drained and taken out. About noon the technician came back in house to report- looks like he was given the wrong type of water heater!! He had to take that one back to warehouse. An hour half goes by I'm still waiting...I call the office, informed customer service, explained my water remains OFF, I have an important medical appt in 30 minites I need a status- CLUELESS. I told them I heading out to my appt. I would be back in an hour. I was told techniciain would be there at 3. At 3pm, no technician. After waiting 35 minites I called customer service again- again CLUELESS. They couldn't provide me with an update on when technicain would return to complete the job. They showed NO empathy or compassion for my situation. Before the techinicaian arrived I called customer service a 3rd time - they wanted to know if I wanted him to come back the next day. Really ??? My water is shut off, job incomplete and they want me to take another day!!! Technician eventually arrived- due to no fault of his own- the company sent him on another call. The technicain did express his concern for my water still being off, and how 2 days of my time was stolen. Again, customer service showed no compassion at all. I highly doubt I'd give them a second chance.

I previously wrote a very damning review of LTP on 09/13/2017. This review prompted the Montgomery County manager to (again) reassure me that LTP would reimburse me to cover my $1K deductible for the flooding in my basement caused by a cracked pipe resulting from a LTP repair. Lo and behold, I FINALLY received a check. So, I have changed my overall assessment of LTP to a "C." I genuinely appreciate them reimbursing me, but it took months of effort, so I cannot give an unqualified positive review. Other work that they have done for me has been good, but this one incident put a major damper on my view of them. I bear no ill will, but they really need to up their game in the area of customer service.

I think the prices were outrageous, but I don't know. I asked them to email me an invoice but they never did. My wife was home when they did the work and I think they?did something I didn't need to have done. It seems like they came out three or four times to get it unstopped. I think it was excessive. My wife was still complaining after they left.

It was fine. He came out, it was an emergency call late at night and they sent someone out and they took care of it and everything was fine. It thought they were reasonable because they came out when it was after hours and he wasn't there very long but still it was after hours, I thought it was reasonable. It was fine he did a good job we haven't had a problem with it since then. I called and they were out here, they came when they said they would be here at a certain time and they were here. He was very professional.

The job went fine, but I think $180 for less than 15 minutes of work was high.

I am pleased with the work they did. I purchased a faucet from their catalog instead of going out to purchase one on my own. There was one worker and e was very professional. I have used them before and will use them again.

The repair and installations were excellent and done efficiently. Hugo went out of his way to explain what was needed and to accommodate us.

the plumber fixed the problem to perfection, over about 3 hours

Great! They were a little more expensive (only $5.00), but they were able to send someone within 2 hours of my call on a Saturday! The person they sent was great. Although he didn't have the Toto flush handle, he told me that the Toto flush handle would cost me $55.00, while he could put on a less expensive ($11.00) flush handle that works just fine. I opted for the less expensive flush handle.

It was terrible. Len sent a new employee and he could not figure out how to unclog the drain. He suggested that I put a sump pump outside to deal with the water that was backed up. Len charged me $294 for this waste of time. I called another plumber who fixed it in less than an hour and charged me less than Len charged. I called Len to complain and the manager, Brad Davis, promised a full refund. The refund never showed up. I started calling the company but Mr. Davis dodged my calls and never called me back. I sent a fax to the company and received no response. I will never use them again.

Great! They had a plumber at my house within 2 hours of my call on a Saturday! The plumber was great! He did not have the Toto flush handle for my toilet on his truck (the only part he didn't have on hand), but he told me that the Toto flush handle would cost $55.00. He said he would put a less expensive flush handle ($11.00) on the toilet that would work just fine, so that's what he did. The price was a little more than average for this job (only $5.00), but I was very pleased with the work done and the timeliness and responsiveness to my call.

To me, the price was a little high, but it was worth it because he fixed the problem. If we knew how to do the work, we could've done it for half the cost. I know the sink doesn't cost that much. They had put my email address in wrong. I was suppose to get a picture of the plumber. They called an said he was going to be on his way in 20 minutes, and it took almost an hour. I told them they never sent a picture of the plumber, and they had massacred my email address, so that was a little bit clumsy on their part. The guy was surprised that we lived so far out, and that's what took him so long.

The person was very professional and he worked with me as far as budget. He gave me a discount. The only problem I had was the main valve he put in, he replaced leaked, so I had to call them back to fix that, but that’s all. Everything else was fine. The only thing they could have improved was done a better job with the main valve.

Our grinder pump went out on a Friday night. They came out on a Saturday with out charging extra. Our plumber was very knowledgeable and explained everything that he was doing and the costs before doing it. The whole experience was so much better than our experience with " My Plumber" and such a difference in the cost!

Toilet quickly replaced and problem solved! Would recommend Len anytime, quick service and good communication

They come right away and they get the job done. They may cost a little more but they are really reliable, responsive and garuntee they will be there within 24 hours. Sometimes they show up within an hour and with plumbing issues you need them right away. they also do quality work and he was very professional. Cost is probably a little higher than most but you get what you pay for.