Len The Plumber, LLC.

The Len Plumber completed the task very well.

The service was good and he fixed the problem.

- two hours into my four hour appt window i called them to ask if i could get an estimate on when they would be there - the service agent was snooty on the phone and said a tech wasn’t scheduled and i would get a call. i then asked when the call came how soon that would be and the agent said 30 min. well i decided that i would put my phone in my pocket and pressure wash - turns out i couldn’t hear or feel the phone vibrate. so after i finished - close to the end of my “window” there was a voicemail from 30 min prior. I called the agent and she said they would have to reschedule. There was someone waiting at the door for the entire 4 hour window. this was a day wasted for them. I won’t ever call them again despite having a positive experience the first time (5 years ago). LTP is just too **** big now.

Pretty good. They know their job, responsive pretty prompt and they come within an hour. They do an excellent job but little expense.

My kitchen faucet was leaking, so I called Len the Plumber. I opted to get a new faucet. They offered me two options, which I picked from a photo. I had to go out so I put my son in charge and I did not see the faucet directly, prior to installation. It was functional, but it was ugly. It did not fit into my kitchen. I paid over $820 for the faucet and installation. When I got home and saw that the faucet did not look good in my kitchen, I contacted Len the plumber. More than two weeks later, they finally responded to my request to discuss a switch-out of the faucet. But they said that there would be an additional, full charge on top of the outrageous price that they originally charged. They never told me, in advance, that there would be additional charges if it turned out that I did not want to live with a bad choice, an ugly faucet, for the next 15-20 years. So my problems with Len the Plumber are three: 1) Their prices are outrageously high for work that seem good, but not exceptional. 2) They took their good old time to finally respond to my request to change the faucet, then blamed me for the delay. 3) They did not tell me, in advance, that I had to live with any choices made from a photo or pay their outrageous prices all over again, if I was not satisfied. After the outrageous amount that I paid them, I expected them to work with me on a zero to minimal price, to switch out the faucets.That did not happen. I have been a fairly regular customer. I will NOT use Len the Plumber ever again! UPDATE: I contacted them, requested an alternative and wrote reviews for the fugly faucet they installed. They responded with the normal, "We're so concerned with your satisfaction..." blah, blah, blah and did NOTHING to remediate the situation, for all of their blather. Forget about ever hearing from them to correct the situation with which you are NOT satisfied!!

Simple clogged toilet. Guy wanted $1,100.00 to pull the toilet and snake the pipe. That wasn’t necessary, as I tried to explain to him. He did not want to try a plunger or simple auger. Charged me $49.00 for the call and let my dog out of the front door without telling me. Terrible experience. Don’t believe their advertisements.

It took the plummer less than an hour to finish (including his trip to home depot). They charged 10% ($45) for material (which was more like $5.00) and 10% ($45) for show up and $360 labor (for 1 hour). Totally overpriced, will never call len again.

We expected to get an estimate and have to wait a day or three for the work to get done. Instead John was there within a couple of hours, we had half an hour's notice he was on the way, and he had the whole job finished by mid-afternoon. It was a bigger job than we'd hoped, but we had suspicions more would be involved and John took the time to show us what was needed to make this a fix and not a patch. He was friendly, courteous, and efficient. Highest marks for the entire experience.

I should have read up on this. I only went with Len The Plumber bc they have a location in my neighborhood. The job was to clear 2 drains, one a tub (slow draining) and a sink (stopped). First they call at 7:20am, saying they will be there within the hour. I was psyched bc then I don't have to take more time off from work right? Wrong, the guy shows up at 9:05 saying he was stuck in traffic. I would have believed that but then remembered that THEY ARE LESS THAN ONE MILE FROM MY HOUSE. Anyway, the guy comes in and was like "$313..." to which I was mildly ok thinking that would be the price, maybe slightly more than I was expecting to pay. Then he says "FOR EACH DRAIN." They wanted $630 to fix 2 drains...less than an hours work ***, my alarms went off and then I searched the yelp review and found out how lousy and gouging they are. As i type this the guy is almost done with the first one (less than 15 minutes). I declined to be gouged and just had them fix the first one and will go with a better more reputable company. I asked him what he makes an hour and he says Len pays him $45 per hour... That means they just made a $270 profit off of me. To top it off, they didn't give me the discount they promised. AVOID THESE THIS TYPE OF GOUGING COMPANY. If you've read this much try this link to find out how much to pay and find a better plumber. homeadvisor.com/cost/plu…

I used Len the Plumber for the first time a week ago on January 5, 2019 and was overcharged for replacement of a garbage disposal that took just an hour. I asked for costs of product and labor upfront, and was told that those costs could not be separated. I was told that the costs for the garbage disposal and the PVC pipe and trap and the work would be approximately $1100, but got a reduction because there was a no-show the day before. Essentially the garbage disposal was approximately $500 and the other parts were $600 -- that's what I was told at the time of initial inspection before the work was done. Since then, I had a chance to review products and look at the end receipt and it appears Len the Plumber charged me $631 for a 2nd floor shower drain and had to "cut hole in ceiling below floor to gain access, replace existing shower drain with a new PVC pipe." I never had any shower work done! I talked to Bobby and Brad on January 11, 2019 and none of them offered to give me a refund, and I am certain they are aware that this $631 for services not rendered was charged. Neither of them offered to provide a break down of costs and labor, and Brad said his technician was there for 4 hours installing a garbage disposal. A master plumber! The tech arrived after 12:00 p.m., and was gone by 1:30. My sink was still leaking when he left.

It was excellent. They were on time and very professional.

Repairing a 40 year old installation required some reworking of the fittings. This required a trip to get additional parts. Once set up the job was done quickly and thoroughly.

The work was performed by Drain Pro Services. Mr Wilson (the owner) was very professional in the way he handled the situation and very helpful in explaining every procedure he performed to me. I have high respect and am very grateful for his professionalism and will be recommending his services to others. Thank you

Explained everything clearly, helped me make good decisions and

We had our sump pump replaced by these guys. They couldn't reconnect it to the sewer line do to code which I understand. So their solution run the line out the front of the house above ground next to my front door and into my rain garden which is now a pond. Also the pump vibrates so loudly it can be heard on the second floor. My wife fought with the tech about this and he said I could fix the noise by putting a board and a strap on the pipe, and he couldn't bury the line because it was almost 5 PM. She wrote him the check anyway, we definitely didn't get a detailed invoice. I called to complain and the lady was very nice, sympathized with me....even said we definitely don't want to drive down your property value. She agreed to send a tech on Saturday to fix it free of charge. The tech came out and tried to tie the line back into the sewer line in the basement. When I told him that it was a code violation he explained that it would back into the utility sink first and asked me if I ever had an issue. I said no but pushed back since two plumbers had told me you can't discharge into the sanitary system. We went outside to look at the pipe, and found a gutter pipe that runs to a french drain. He said he would run the pipe above ground to the drain, when I asked him to bury it he said he didn't have enough pipe. Then the service manager calls. He says he wants the same tech who came and did the original work to come back out on Monday. Neither my wife nor I can miss work to deal with this again. He pushes back, I send photos, he tells me its unreasonable for me -a small business owner myself- to not allow the same tech to come back Monday. They leave without fixing the loud vibration in the house, no resolution on the pond. Leaving me and my family to deal with this some other way. These guys are the worst. I can understand not covering the hole cost of the service if it were a huge expense, however, I am not going to pay to undo and redo work that was simply done terribly the first time around. I also don't deserve to be left with this mess in my yard, told I am unreasonable for not closing my business for a day to come home and deal with the tech who fought with my wife the first time he was here. What a joke.

Went fine but nearly $500 for one unobstructed faucet?

The drain was adequately cleaned out but the worker broke something that holds the drain overflow cover plate against the tub surface and it cannot be reattached. It was fine before he began to work on it and had been securely fastened for several years. I wasn't watching while he worked so I don't know what happened. I can only guess that a piece that was holding the plate in place broke off and fell into the drain. According to the plumber, the only way to fix the problem is to open up the wall and replace the pipe that connects to the overflow opening with a pipe to which the cover plate can be attached. This will be a very expensive fix so we are obviously less than satisfied.

Great work; the technician arrived when expected, examined the faucet and recommended a new faucet to repair the leaky one. He promptly set to work and made the needed repairs. Excellent work and we would certainly use them again!

Not very good. No discount for using Angie's List. Prices way over national average for type of service. Customer Service gave unprofessional response when asked about cost and discounts. Manager did contact me the next day however, I was unable to speak with him at the time regarding the issue. I returned the calls days later, and as of today 10/12, have no heard back.

The technician had to take the toilet out in order to use a snake. He finished the work and was on his way out with all his equipment when I I went to check the service and saw that the shower and the toilet were still completely clogged! The bathroom got flooded again and he had to start over. Finally he unclogged both toilet and drain and went on his way. Now, a few days later, I have a toilet downstairs clogged, which I think is related to the original problem. So, in summary, I was not impressed neither very confident he completed the job! And it was super expensive! And he said they didn’t offer any warranty for their services! I’m hiring another company to unclog the downstairs toile.

They told me to be home at a certain time. I left work early - no one showed. I called Marcy back and she switched me to Jessica who said they had no idea what happened. If you schedule with them make sure you have a lot of time to waste.

Excellenty. Basement flooded two days before vacation. Plumber came within 2 hours and fixed by early afternoon.

Fine, but I thought it was very expensive

Great! They took the time to explain and answer all of our questions before starting work. There were no surprises when they were done and everything worked.iThey cleaned up all of their work again. We have a very long drive way and they did an awesome job getting it all taken care of. Best plumbers I have ever ad. I won't be trying anyone else.

Great -- the plumber arrived within an hour or two of my husband calling and was able to locate the leak and repair it. He also found and repaired an additional issue that we did not even know we had (an attachment to our hot water heater that regulates water pressure needed replacement).