Len The Plumber, LLC.

The plumber said he had never seen a direct vent installation like the one we had. A quick Google search revealed that it is a common installation method. At first he recommended changing the entire water heater (which is <3 years old). When I said No, he then went on to provide an absurd estimate for replacing just the exhaust ($1100 for 2 water heaters!). Right from the get-go, he wasn't interested in performing any repair or diagnostics - he just wanted to get his $49 and leave. Needless to say, I won't be calling this company again.

I contacted Len the Plumber after reading some positive reviews. I scheduled an appointment with Tim who was courteous & professional. I was provided a four hour window that the plumber would come by, and told I would receive a heads up call when they were 20 minutes out. After the four hour window passed, with no one contacting me, I call Len the Plumber again... and was told by Heather, they would be there in one hour or less, that they were delayed on a previous job. After more than an hour passed with no call, I again called Len the Plumber and Heather forgot our conversation... said she would put me through to dispatch to see when they might be able to make it there. Thus, after waiting around for almost 6 hours for Len the Plumber to show up (or even give me a call as common customer service would dictate), I cancelled the appointment and decided to use another plumber. I can't speak to their technical or professional plumbing capabilities...but their customer service, timeliness and overall experiece could not be lower. I won't even reach out to them again.

They wanted to charge me $1069 to buy and install my toilet. That was too much.

The good: They work weekends and showed up promptly when I called. The bad: When he first saw the water heater was ten years old he wanted to charge me $1600 for a new water heater. I told him the only problem was the overflow valve so he agreed to just replace it. It took him about ten minutes to cut the pipe, unscrew the old one and then screw the new one in. He charged me $250! The part is $20 at Home Depot. He told me that they don't bill by the hour but by the job. As best I can figure his hourly rate is about $900/hr, for both the valve and water heater job. I asked if this was his overtime rate but he said it's his standard job price. Unbelievable.

I felt overcharged for the service. They did not clean up well after themselves. I feel like they could have been of better assistance when it came to installing the new line. They also did not research the project before starting. They hit a live water line. They ended up stopping before the sewage line because it was on the water companies property. The water did not go through all the way and I ended up having to be charged when it should have been the water company who was charged. I did have some scheduling issues also.

The service went well and they did a nice job. One plumber came out and completed the job in about 45 minutes. They gave some good suggestions of what we could do in the future. They were a little pricey and the cost was higher than we expected. I had no issues scheduling their service and they were pretty accommodating.

The service went okay. The pricing was high. Two plumbers came out and completed the job in about 1 hour. They did a fine job. I had no problem scheduling their service.

They did the piping service very quickly, but incorrectly. They did come back to apologize and refund our money. I really appreciated their honesty. Their plumbers do excellent work and are very responsive. Their pricing is fair and they are always punctual.

The service went wonderful and they did a great job. One plumber came out and completed the job in about 1 hour. He was pleasant to work with and happy to explain in detail what happened with the toilet. I had no problem scheduling the service and would use the company again.

The service went well. They were very responsive and easy tot schedule. One plumber came out and completed the job in 2-3 hours. He was very courteous and knowledgeable. He was happy to answer any questions we had and I would definitely recommend the company to others.

We used the company twice. The service went fine but the pricing was high. The plumbers were very nice and good with our kids. It was an overall good experience. They were able to do the job in about 45 minutes for each visit. I had no problem scheduling the service. They showed up on time and called before coming out.

Did not go so good. They replaced the pipe ok, but the individual that came, spent an hour trying to remove a pipe from the hot water heater, then realized that the pipe was not removable, then went to store to buy a pipe, then wanted to charge me almost 1000 to fix, because they charge by the hour, and we had to wait for his boss to show up, the job was good, but for the price I could have gotten a new water heater.

I was very dissatisfied with the service. I thought the pricing was very high. They also ended up charging us more than what they had quoted over the phone. If I had not really needed the service I would not have used the company. They were very unprofessional. I had no problem scheduling and they did come out right away.

It was my first time using the company. The service went well. One plumber came out and completed the job in under an hour. He did a good job and cleaned up well after the job. I had no problem scheduling the service and they came out right away since I not flush the toilet at all.

He did a very thorough and professional job with the estimate. He was very honest and told us we did not need a new water heater. He saved us a lot money and was very efficient. I had no problem scheduling the estimate and they showed up on time.

I ended up going with a friend who is a license plumber to do the service because Len’s pricing was so high. They were asking $2400 just to disconnect and brought the price down to $1200 after addressing concern about the price. They were going to charge $200 to come out for the estimate but they waved the charge for me. The plumber did come out as scheduled and scheduling was super easy. He was also very polite.

Everything went well. They came out on a Saturday, it was pricey.

Had the original scratched and damaged bathtub in my condo replaced. Got an upgrade to a 16? deep tub mostly to add a bit of value to the place. Had a difficult time finding a plumber who would do this work even using Angie's List. The one estimate I got was around $1,500 with me supplying the tub myself, doing the preparatory demolition and retiling the walls. The $605 I paid Len to have someone remove the old tub and put in the new one with the plumbing was worth every cent. I actually got a written estimate in April, which they honored 8 months later in December. The guy who came out was courteous and professional and was able to work through what was a complicated and difficult job. Keep in mind though that this is more a corporation than a plumber. I found that out when I had a simple question about the difference in depths of the tub. I was replacing a 14? tub with a 16? tub and I was wondering if there would be a problem with the overflow assembly. I was told by the guy in the home center where I bought the tub that it wouldn?t be a problem. I wanted to confirm that with the company that was actually going to do the plumbing. I called the Baltimore number on the estimate and explained myself clearly the person on the phone. After consulting with the ?service manager? told me they would have to send out a licensed plumber to take a look. This was the Friday before the Monday when I was to have the tub replaced. Were they intending to send a guy out within a day or two before they sent out the guy who would actually do the work three days later? I eventually drove down to the office address listed on the invoice and it is just that, a commercial office without a plumber in sight. I had pictures of what I was talking about and someone in the office called a plumber in the field, explained my concern and the plumber confirmed that the difference in the depth of tubs wasn?t a problem. When the guy came to install the tub, he mentioned my office visit and assured me that I was free to call him at the number he left on the original invoice. I now have a shiny new tub and am very happy with it. Keep in mind if you take this kind of project on yourself, it is a lot of work before and after the tub is put in. Give yourself a lot of time and have patience.

fExcellent. The representative was professional and skilled. Plus technician had great people customer service skillls. Both the dispatcher and the driver called to ensure location and time of arrivial. I believe I also rececieved follow up call after the jobwas completed. The tech arrived when promised.Once there, he worked quickly and efficiently. ll materials were on the truck so there was no need to comeback to complete any of the jobs. Unfortunately it was a while ago so I cannot remember all the work completed but there was lot. . Everything is still working perfectly 5 months later. That says lot.

Ran snake down basement shower drain. Within minutes the drain was cleared of clog and has been draining wekk ever since. Very happy with the results!

The plumber was prompt and courteous and professional. I have no issues with the service itself, as everything was done quickly and efficiently. The low marks are for the exorbitant fees, as the work was done within 60 minutes and the job was not difficult, but I had no idea how easy the job really was, as my husband had spent several hours the day before trying to snake out the pipe from the roof top down to the basement thinking that this may be the issue. I have since had another plumber inform me that he would have charged less than $200. for the same job. If the fees were around $300. they would have still made a lot of money and I would not feel that they took advantage of my ordeal. I guess someone has to pay for the TV advertising . . .

Sean was able to find the leak in our kitchen sink within minutes of arriving. It was a simple fix, but I didn't know what to look for. He was also able to point out where my outside water valves were so that I could turn them off.

He didn't so it right AND overcharged me. My insurance was supposed to cover part of it but since he overcharged I got stuck with the bill. The problem has still not been fixed.

First of all, I would NEVER use Len the Plumber or Roto Rooter unless it's an absolute emergency. There are plenty of other companies that can do this work much cheaper if you aren't on a strict timeline. LtP came in and identified the issue after the THIRD time we had a backup (I don't know why it took them so long). We agreed to have them replace our sewer line where they found roots inside our house (they wanted over $7,500 to replace the line to half way across our yard, where a small crack in the pipe had roots that weren't an issue). When they jackhammered the basement floor up they found that the french drains and A/C drip were going into the sewer. They took out the portion of the line with roots (good), removed our floor drain and didn't replace it, and cut the A/C drip and french drains. Then they wanted another ~3,000 to fix the issues THEY CAUSED as a "special one day only price" (did I mention that the head guy was VERY pushy). We simply did not have the money to fix this after they charged $3750 for a job that took all of 3-4 hours. Therefore, they concreted our floor up. They also left the wall a filthy mess with jagged drywall and floor tile. After HOUNDING them, they came back and straightened out the floor tile and gave us a $500 refund (which brought down the total cost of the job to a more reasonable, not astronomically expensive level as the original cost). WELL, within a month, we had a flooding basement due to the fact that they left the french drains open under our floor. They didn't even bother to reconnect them!! We also had to dump 5 gallon buckets from our A/C unit until my father rigged an inexpensive pump and tube (that cost $50) to drain into our sink. Long story short, we had JP General Construction come fix the mess Len the Plumber made, all for a reasonable $2,500. I would recommend using them over LtP.

The work was fine. They got it done pretty efficiently. They were responsive. They brought a smaller backhoe than was needed. They have been good about fixing the lawn.