Len The Plumber, LLC.

The service went okay. They could have installed the tub and shower handles assembly because it became loose a few weeks later and I had to tighten it up myself.

I think they are very overpriced for what they do. I had to do half the work of the dry wall and all that. The first trip was about $700 or $800. He told me that if I cut the drywall it would save me some money. I had him a couple of times. They didn't fix the entire problem. I had 2 issues, and he said he fixed both of them, but as it turned out, the second one started to leak again the next day, and I had to have them out again. They sent another guy, and the second guy was very nice, he came out on time, and he said he knew what it is, and he went ahead and fixed it. He was going to charge me for it, and I said that it was a continuation of the first problem. I wasn't going to pay him for it, and he said he was going to have somebody call me, and somebody did, because that didn't work, and the next day, I had third person come out. He finally replaced it, and he was going to charge me $400 or $500 for this part, and I said I don't think so, and so he had to call his boss. After hearing the whole story they said it was okay, I didn't have to pay for it. I thought they were very overpriced for the amount of time they actually worked. The quality wasn't very good, because it wasn't fixed until the third time. They get there in a hurry so that is good.

They called me about 30 mins before they arrived. The repairman was professional and seemed knowledgeable. My outdoor hose bib/faucet was making a loud banging noise. He told me it needed to be replaced at a cost of $557. Seemed a little on the high end, but I don't have any comparisons. So I authorized the repair. He did a good job and the sound problem is gone. What bothered me most was his comment on a gas line problem that I did not ask to be serviced. He noticed that one of the two valves on my gas lines was broken and should be repaired. He quoted me $368 and said he could fix it today. When I looked closely at it, the valve was gone for whatever reason. Nothing was broken. I went to the store and got a new one for $6 and screwed it back on. Problem resolved. So, on the surface it looked like he was trying to sell me another expensive repair I really didn't need. If my wife was handling the repair she would have authorized the fix. So in the end, I probably won't use them again. This attempt to fix something that wasn't necessary was fairly obvious. Anything more complex and I would have no idea whether the repair is necessary or not.

The toilets hurt my back and my tailbone sits on the top of the toilet and makes me in severe pain. I called them and they supposed to come back and change out my toilets when I got home with the hospital I can't get a hold of them. I believe I've been robbed.

on 2/20/2016 to inspect the furnace before I called LEN the Plumber again. The plumber stated that the furnace should not be used and he tagged it and shut it off, stated that it was dangerous. Why would LEN the Plumber rig the furnace just to make a buck. LEN the Plumber didn't care anything about my family safety. I left several messages for LEN the Plumber and a Mr. Bryant finally called me back today, 2/22/2016, I explained to him what happen and that I wanted $411.00 returned to me he could keep the $89.00 Services fee, because his company placed my family in danger. He was more interested in making a dollar then doing the right thing and that was to SHUT THE FURNACE OFF. Mr. Bryant stated, "that I could put the $500.00 towards purchasing a new furnace from his company". Why would I purchase anything from LEN the Plumber when his representative knew he shouldn't have charge me for a furnace that was dangerous and not working properly.

i called len the plumber and spoke with terry around 8:30 a.m. friday 2-19-16 and explained the problem. said when i'd be home and requested appointment for later that day or over the weekend or early next week. appointment set up for 3-7 p.m. later that day. mr. chambers arrived at 3 p.m. and assessed the situation. explained what needed to be done. mr. chambers checked with his office to make sure parts were available and made sure he could return the next day and fix the problem. mr. chambers arrived the next day at 9:15 a.m. and worked continuously without taking any breaks, finishing the job at 3:30 p.m.

Exterior drain attached to the downspout was clogged resulting in water in the basement. Henry from Len the Plumber arrived on time, knew exactly what to do, was courteous and, most importantly, fixed the problem! Prior to calling Len the Plumber, I had called three other companies (including a waterproofing company, a different plumber, and a gutter cleaning service). Each said that was not the type of service they provided. Henry was very nice and knowledgeable. Now I know who to call for plumbing needs!

Jason went after the clog in a patient, but determined fashion. He was very careful to protect my floors and fixtures. It took three applications of the snake machine to get the drain flowing freely, but he did not stop before the job was completely done. It was a hard fought battle and worth every dollar. Jason did a great job.

They were not so good. The man was very and nasty in a way and he had an attitude with me and my wife. He is good but needs to build better relationships with his customers. He came and placed everything but he was real nasty. He was derogatory, pushy, arrogant and hostile. He did not connect totally with my wife. The pipes are dripping now and we have water down stairs and upstairs.

They fixed everything all right, but they have outrageous charges. The amount of money to buy the parts at the store was about $150, so that means they charged $400 more for the labor.

The price is too high. They need to improve on it. That is way over charge.

They did a wonderful job. They came out and found the nail in the pipe and repaired it. Then the Fire Department came out and tested it, and it worked fine. I'm really glad we could rely on them to get the job done quickly and efficiently. They were amazing, and I would recommend them to anyone. They are now my go-to plumbers, and they've come out a few times since to do some work as well. They were great to work with, and are very informative and friendly.

This company did a great job. He was fast and very professional. The price was outrages. He was only there for 15 min for $295.00.

Overall, the price was fine ($300) although it was $75 more expensive than a competitor who quoted me but couldn't come until later than week. My biggest problem is the condescension with which Henry spoke to me and how he, perhaps without even realizing it, talked down to me as if I was a child. He has a very high opinion of himself and reminds you about how great he thinks he is every chance he gets. He called himself "the Bill Belichick" of plumbing and then asked me, "you do know who Bill Belichick is right?" His overall manner and tone was bizarre and something I have never encountered with a professional. He tried to pull a hard upsell on me by telling me how much of an idiot the last person was who worked on the water heater and how I needed to replace my entire water heater and some pipes or my house was going to flood. The best part? Later that night, my credit card was denied because of possible fraudulent charges. It turns out, Henry accidentally charged $3,000 instead of $300 to my card. If you have even a little flexibility, go with a company that doesn't employ condescending, belittling people like Henry. I will not use this company again.

See above. Shower drain is still "slow".

I was very specific with the type of work that we needed. They came out and did the work. When I got home from work myself and went down to check it, the sealant had shrunk and the hole was still there. I called immediately because they are 24/7. The woman I spoke with said that someone would follow up with me the next day and they never did. The work is shotty at best and I would never hire them again.

To me they are expensive but all companies are. They came back out to fix the complaint I had. I was very grateful to them for gratuitously giving me a new handle to fix this.

The technitian Edgar showed up on the same day and he was extremely professional. I have no complaints about his service and the unit was installed without any problem. When he left, he told me that I would get a permit in the mail and once I get the permit, I need to put the permit number on the tag which was left on the unit so that inspection can be done. I called LEN the plumber office four times asking for the status of permit, after 6 weeks of service and not receiving the permit in the mail as promised. I was told a manager would call back to give me the status three times. Today is exactly 2 months after the service and I still don't have the permit in the mail. I just got a call back from the manager (finally ) letting me know that my inspection was filed with the county and I would be receiving the proof in the email. As I said,I don't have any complaints about the service itself but their admin staff/follow up left a lot to be desired.

It cost us $700 for a new toilet, but I had to go through with it anyway because we were having a party.

They were kind of pricey. They were okay.

Here?s the bottom line. Len the Plumber certainly knows its stuff. The plumbers are top notch and do a fine job. Prices seem a bit high to me, but I will certainly consider hiring them again. If money is not the biggest deal, call them if you want a job done right. My situation was not without an issue, however. Read on if you want to know more ? ________________________________________________________________________________ Here?s my story. The plumber sent to my house, Juan, was on time, courteous and quite good. He spotted the problem with the toilet that two other plumbers from a different company never told me about - a cracked flange that was not bolted to the floor as it should have been when it was first installed. Juan gave me three prices to do the job, ranging from $389 to $728. Replacing a plastic flange would cost less and replacing an older, concrete one would cost more. Ours was plastic. So I figured it would cost me about $400 and change. Juan could not do the job the first day, however, because he said he lent his special drill to a colleague. That forced me to take a bit of time off a second day in a row to be at the house. On the second day, Juan came back. He replaced the flange and reset the toilet. Took about an hour total. The bill: $1,067. I admit I was surprised. The repair was more difficult than just replacing a plastic flange, I was told. So the $728 charge applied. And there was an additional $339 charge for pulling and resetting the toilet. Juan made up for it, in part, by subtracting $150 as a customer satisfaction fee to compensate me for waiting a second day until the job was completed. That was a nice touch. I was not happy the job couldn?t be done the first day. I can understand the $728 fee, even though it seemed a bit much. I thought $500 or $600 would have been more reasonable, but Len charges a flat fee per procedure. Okay. My main problem was, I didn?t recall being told about the extra reset charge. I called Len the Plumber to question the charge. A manager named Brad answered. He was civil and reasonable. He explained that the company uses the best, most experienced plumbers and keeps its trucks well supplied, so prices might be a touch higher than rival companies. After a bit of polite back and forth, he agreed to reduce my charge by $100 if I would consider using Len again in the future. I said I would, and I will. Again, the quality of the work performed is topnotch. And perhaps I could have been more diligent in going over the charges with the plumber. Nor are all of Len?s prices necessarily higher than rival firms. Some of the quotes I got for different procedures were in line with what other plumbing companies would charge.

They failed miserably. I have a grinder pump pit in my front yard. The guy came out and said I need the guys from their office. The next day, I waited for those guys. If they had enough sense to just tell me upfront that they couldn't do the job, I wouldn't have a problem with them but they wasted all my time and I got nothing. They were fairly responsive. They showed up on time.

It was alright. I would use them again if they send another technician out.?It was the technician; I don't think it was the company.?He was an older guy and wasn't too enthusiastic, but he gave us some information about what the problem was. He was supposed to get back with us and he didn't. They didn't do anything and he actually didn't end up charging us. He was supposed to get back with us with some prices on some hot water heater and they didn't give us any information.

It went very well, the price was comparable to other plumbers.

It went well. He found the problem and fixed it quickly. He snaked the pipe and it worked great. The only problem was the price. $400 to unclog a pipe, and that is with discounts. It would have been closer to $500 otherwise. That ruined the whole experience.