JH Peterson Inc

This is a good outfit...the receptionist lady was polite and followed up, the plumber assigned was a Grohe specialist as promised, knew what he was doing and arrived pretty much on time - calling ahead to warn about a potential rain induced traffic delay. All in all, I'm satisfied and happy every morning now that my shower is working again. While $400 was a bit steep for an hour's worth of work, it seems standard for this work and is consistent with another estimate i had got. What I appreciated was that the Angie's list discount of $25 was automatically applied...I didn't even have to ask. I would use them again.

I called, they came, they fixed. No problems. A+

It went will. They were on time and very friendly.

The lady who answered the phone and scheduled the appointment was extremely nice and professional, that set the tone for the whole experience with JH Peterson. I had a kitchen sink backed up with Hurricane Irene on the way and I wanted it taken care of before the storm hit, so I was looking for a company that could come out same-day. JH Peterson not only sent someone out the same day (a Friday), but the plumber even arrived early. He explained everything to me, was careful with his equipment and clean-up, and did a fine job. Apparently some of the reason why the drain had backed up was lint and string from the washing machine, so he took the time to show me how to install a lint trap on my washing machine, which he didn't have to do but I appreciated.

Overall, the job went well. They were able to fix the problem and now our tub works very well again. We always recommend JH Peterson Plumbing when neighbors or friends ask us for referrals. Fortunately, we don't need plumbing help often but these are the people we call when something goes wrong. They make a serious effort to hire quality professional plumbers. If someone doesn't work out, they are no longer on the staff. If you work with JH Peterson, you know you will get an experienced good plumber and they stand behind their services.

My hot water heater started leaking (it was 15 years old, I saw it coming), and it needed to be replaced. I called at 9 pm, and someone called me right back. The heater was installed the very next day! The plumber even stayed untli the WSSC inspector arrived!

They did a good job and I would recommend them.

Came quickly, had correct materials, was professional. Everything works well.

the contracter came quickly. Had only one toilet on the truck. "Very expensive. Hard for me to evaluate if I really needed a new toilet or not...700 $ just seemed too high.

He came that day and was on time. He offered to look for the leak, but my husband had to leave, so he wasn't able to search for it. I felt that their pricing was too expensive. I got a quote for a water heater and they quoted me 1200 and the other quotes I got was for 700. They guy, Ray, was fine. He was professional and nice and handled my kid very well. He also offered to do a couple of other things while he was here to fix my water heater on another date. He unplugged one garbage disposal and checked another. It was very nice of him to do so. I had to hire Master Plumbing to come out and do the sump pump work and paid them $400.

In addition to the $59 for the initial appointment, JHP provided an estimate of $1318 for the total, arguing that fixing the outside spiggot would require (difficult) access through the crawlspace. Given the high cost, We decided to contact another plumber. His estimate came at $800 for exactly the same work. He completed the job quickly without even looking at the crawlspace. Based on this, I would suggest not trusting blindly Angies ratings. Shop around...

We found him on Angie’s list. He was really good. My husband was here when he did the job and he was very pleased with the person who came. He has high ratings on Angie’s list. He was very helpful and even showed my husband how to fix the problem himself if the problem returns. He was very quick in responding. We will definitely use him in the future.

We had a problem with some draining in our bath tub and I called a few people. These were the first guys that called us back. They came out right away. Even regarding this problem, I called them and they were there that same day to do the work. These guys are outstanding and I plan to use them again for any plumbing related jobs. They don’t have anything to improve upon. They do a really good job and they are fast. They were a little pricey. We would use their services again in the future.

Very professional experience from beginning to end. Scheduling was very courteous, the technician arrived within the 3-hour window, and the estimates were provided before work was executed.

Our toilet stopped flushing and needed repair. I anticipated that I might have to wait awhile to get someone to the house but JH Peterson went the extra mile to have someone to our house within an hour of my call. Our technician, Jeff, was courteous and capable. He also went the extra mile to repair a faucet in addition to fixing the toilet. I bought the service contract and I will use them again.

The shower has a Grohe fixture that has intimidated other plumbers in the past. Our Peterson plumber was clearly very familiar with the Grohe fixture, and was able to figure out that it was a minor problem. He fixed it without having to take it apart. He was very helpful and knowledgeable. Did a quick walk through of the whole house, pointing out things that we might want to think about having done but he wasn't trying to talk us into work. I signed up for Peterson's concierge service on the spot and think I have finally found a reliable plumber.

Our major problem has been the lack of communication with the principal, John Peterson. We contacted him several months ago to let him know that the radiator his company installed in the office is not heating up the room to a comfortable temperature. The first person to come to look at the issue after we complained was the same person who installed the radiator in the office. His advice while at our home was to open the office door to let more heat in. He told us he would get back to us with a proposed solution to our problem. We never heard from him, and when we called the office to inquire on his whereabouts, we learned he had been fired. In Feb. or March 2011, we asked that John Peterson come look at the problem. John Peterson had conducted the initial assessment to determine the size that the new radiators would need to be. He did come to the home to look at the situation. I explained that the office does not get warm enough, and asked what we could do to fix the problem. He said he would get back to me. It is now the beginning of May, and we have not heard from him. During that visit in Feb. or March, he said that if he had seen the size of the radiator in the office (the one we were replacing), then he would have been able to size the new radiator properly. At that same visit, I also pointed out some minor mistakes his workers (including the one who had been fired) had made when connecting supply pipes to the boiler. I reminded him of a leak that his workers had caused in the winter which required draining the heating system in order to make the repair. It is clear to me that he has no intention of working with us to fix the problem in the office. We have hired another plumber to fix Peterson's work. Not only are we paying twice to get the work done properly, but Peterson doesn't even have the courtesy get back to us. His company's service and professionalism are extremely disappointing.

They were very good. We were pleased. It was an emergency service and they really bailed us out and took care of us. When our sump pump went out in the middle of the night, they were the only people who called us back. We asked the plumber about another plumbing issue that we also were dealing with and asked him if we needed to get that fixed right then, but he said it could wait, but if we signed onto their concierge service we would save money on the work they were performing, as well as future projects, so we did it. He gave us money saving advice.

The tech (Jeff) was great. He pointed out some other "issues" with my plumbing system that I might want to take care of at a later date.

They were very polite and courteous. They took care of everything and didn't leave a mess.

We were very pleased with the work done by JH Peterson Plumbing Company. The plumber was on time. He was knowledgeable. He was professional. He finished his work quickly and did it right. Their pricing was reasonable; however I can?t be sure as I really have no basis for comparison. Honestly I can't answer if the price was good or not because we had them come out, they did the job and we paid them. All I can say is that the price didn?t seem exorbitant but I can?t say if it was really a low blow price.

The service was excellent! Everyone from the office staff to the contractors were extrememly accomodating, thorough and personable. The plumber returned my call promtly over the weekend and even took the time to call me back once more to make sure I had everything squared away until he could see us first thing Monday morning. We ran into a real problem because our utility closet had been built after the water heater was installed, leaving no room for it to be removed through the doorway. To our surprise, JH Peterson actually had a drywall contractor on staff. The drywall contractor went above and beyond the call of duty to get to our house proceeding a major snow storm prediction, to cut through the wall and replace it with a fully insulated, removable panel that we will be able to access for many years to come.

Ray was stuck in traffic, so he called to give me an estimate on his arrival. After looking at the leak, he told me exactly what was needed and how much it would cost. He was professional, efficient, neat and pleasant. I used the company once before and was as pleased this time as I was the first time. JH Peterson Plumbing is the only plumbing company I call.

I spent $5000 on that work. They did a very good job and were on time. I would recommend them to other members. I don?t really have a price comparison, but I thought it was pretty reasonable.

Plumber was prfessional, kept the house clean and did a fine job but OMG it was expensive for what was done!