JH Peterson Inc

They did a good job. They were on time and efficient

They were easy to schedule, came on time, and fixed the problem. They applied the Angie's List big deal credit to what was needed, rather than adding onto the cost.

I highly recommend JH Peterson for plumbing services. I have had many plumbers in the past, but JH Peterson has been the best. They are friendly, knowledgeable, efficient and professional. They are my ?go to? plumber for all my plumbing needs.

I started with this company back in Feb 2012 and they have been out 5 times since then. I even bought a service agreement after they did a toilet rebuild back in 2013. They are professional, reliable and courteous. It is nice that they staple a $10.00 coupon for the next time that you use them.

The JH Peterson plumber never showed up after I got a call saying that "he is on his way." He showed up much, much later when no one was present at the house. This was irritating because I had told Peterson, when requesting the service call, that I did not live at the site, and that they would have to call me right before the technician arrived. It appears that the person who took the initial call, failed to relay this information to the rest of their team. When I called Peterson to discuss this problem, Ellen -- who said she is a part owner -- repeatedly interrupted me during a phone conversation. She then told me that they would have to make the repair on another day. I got Clark to do the job instead -- and they were great to deal with.

They did a great job. They did exactly what they were contracted for, and they did a good job of it. I paid additional fees, but I had expected it.

They always doing an outstanding job!

They are absolutely incredible. I like their customer service and their friendliness.

Ray and Jimmy were on time and did a very professional job of installing two new toilets. They were considerate taking off their shoes and cleaning up after job so there wasn't any mess at all to clean up after them. The provided excellent service! I have used J.H. Peterson previously and Ray. I highly recommend them! I will use them again for any future plumbing needs.

we had several items checked ands fixed at that time, we were very happy with the service.

He said that the other two did not need it. He did leave the extra part in the event we may need it at another time. We were quite satisfied with the job that he did. It turned out well. He was prompt, polite and he did what he was asked to do. I appreciated the fact that he left the part behind for the other toilet. I think that it was a good price. I did not have a problem with him. I would use him again.

The person I spoke with was courteous and well informed.

They did a good job. I had to pay extra for some kind of registration to get the parts for cheaper rates, but I felt their price was a little higher. They did whatever they were supposed to do. I have used them before for the boiler in the past.

The plumber (Ray) came to our house within the time originally mentioned when we set up the appointment. He patiently answered questions and gave us a fairly precise estimate of how much it would cost to fix some other issues (e.g., clogged food drain) in the future.

Purchased Big Deal toilet tune up. Service person came on time, fixed a couple of minor problems with the valve. Good experience.

The plumber arrived in the first hour of the 3-hour window they'd given us. The situation was a little complicated, since our house is a hundred years old; there are three different gas lines running to different parts of the house, two of them unused, with no way to turn them off individually. The leaking valve was on an unused line that we might use in the future for a gas dryer. A gas company technician had found the leak the previous night, and had to turn off gas to the entire house since there was no way to isolate the leak. The plumber went over a few options for repairs, listened well to my description of the situation, and answered my questions carefully and completely. We agreed that he would cut off the unused line above the leak, put in an isolation valve (so that we can install a dryer without turning off all our gas), and cap the line. Early on he realized that the line was a nonstandard size, so he had to return to the office to get parts in the right size. He came back quickly with an adapter to a half-inch line, so that future work could use standard parts. He finished the work, confirmed that there was no further leak, relighted pilot lights, and was done about an hour and a half after he'd first arrived.

Eddie arrived after the office called 30 mins before his arrival at 3 PM , he was very professional and straight forward. He listened to me and the problems I have had with my main drain backing up in the bathroom in the basement and my inability to use any of the water appliances. He proceeded to remove my toilet and snake my drain some 60 feet out to the sewer. He hit an obstruction at 50 feet and kept going. He then had me run the cold water in the home for about 20 mins. He advised me to use cold water to keep my heating bill down, He also went the extra mile and opened the manhole cover in the street to view the water going through . EXCELLENT SERVICE from Eddie and Ellen at the home office will be using them again

Toilets have been working fine since work was done. Before then, i had had to have a plumber come out about every 6 months because of problems with the flapper. The plumber who arrived, Brian, was punctual, professional, and dressed very neatly. Work was done pretty quickly. Am quite satisfied with the job performed.

The tune up wasn't performed on the day we originally scheduled; the person who was supposed to come to my house had a family emergency. A manager called me to explain the situation, reschedule my service, and offered me a discount. I believe JH Peterson cares about keeping me as a customer. When the service was performed, it was done well. Not a complicated job, but it was good.

They were fine. I had no problems scheduling. The guy was prompt, professional, courteous and gave me the information I needed. The only thing was I asked for a business card and he did not have anything.

They arrived on time, performed the job quickly, and there were no hidden or additional costs.

They gave me an estimate and took 25% for being and Angie's List member. The job was done quickly. I was satisfied.

Initially repaired toilet. Problem continued.Returned to replace toilet.

They came on time and not within a crazy big window. The plumber was thoughtful about his shoes. He accomplished the work with very little input from me (getting 3 kids off to school) and the best part is that my toilets don't run at intervals that wake me up. Awesome job.

I purchased a $89 toilet tune up package. I needed a new flapper for one of our toilets and a general tune up. I called the office and a lady with a very sunny disposition answered. I cannot tell you how important it is for the merchant to want your business, no matter how small. We made the appointment and Ray arrived a little late. My husband wanted me to shave points for that, but given that the previous day was the Presidential Inauguration, and we live very close to the inauguration and celebrations sites on Capitol Hill I did not care, really. It seems that the model of toilet we had, the Kohler one piece toilet, was the the runt of the litter and Ray did not have the appropriate flapper; he gave us a credit against the invoice. Also, it so happened that the toilet had overflown that morning (it does that all the time) so my husband asked him to diagnose the problem. It seems that our Kohler toilet model is so bad that they stopped making it. He found a large calcium deposit in the pipes so he advised us to get a new toilet. He offered to sell us one but did not push and we ended up buying a new toilet with a Toto bidet online. We could have bought one from JH Peterson for immediate delivery and a slightly higher cost, but we decided we can wait. Our new toilet will arrive in the middle of February, at which time someone will come back to install it. Overall, the technician was professional, friendly and knowledgeable. He tried to fix a toilet that has given us problems for years, so we had to get a new one. I will write another review after the new toilet installation.