ABW Appliances Showroom: Silver Spring

Excellent!

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Great.

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I am a member of American Home Shield, a home protection plan that covers the repair and replacement of many home systems and appliances. AHS asked Appliance Builders Wholesalers, which also has a Service Division, to check my GE Triton dishwasher, which was not cleaning dishes properly and leaving spots and stains. Brooke, the Service Manager, called me promptly and arranged to have someone come out at a mutually convenient time to check the dishwasher. A technician called Ricky came by the first time; he was punctual, thorough, took the dishwasher apart and found much debris that he painstakingly cleaned. The machine has been running very well since the repair. I also needed a new touch panel because the lights were not working on the dishwasher; even though I was told the part would take about a week to arrive, to my surprise Brooke called me after only three days to tell me they had the part and would arrange to install it as soon as possible. Again, she accommodated my work schedule and gave me the last appointment of the day; she even called to say the technician was running a little late. I was concerned because I had made plans for the evening and thought the late appointment would get in the way. Brooke made some adjustments to her technicians' schedule and had someone come by within the time frame. I was lucky enough to get the extremely competent Ricky again. Brooke and Ricky have very professional approaches and I would heartily recommend their company, Appliance Builders Service Division, to anyone looking for great service.

I bought a great dishwasher for a great discount. When I contacted them the price of the dishwasher at other places was $899 but they sold it at $690. I bought a higher grade dishwasher for a really low price. They were great. They ended up selling it to someone else and they upgraded it to the next model for me. They gave me a similar discount. The warranty is for one year from the manufacturer and an extra year from them.

The store is located in a warehouse district off Grubb Road. I was impressed with the wide range of upscale appliances that were on display, and the sales staff was quite knowledgeable. Our salesman came in on a Saturday, even though the store is usually closed then. We purchased a refrigerator, thinking that it was in stock. We had to call several times to find out when it would actually arrive - turned out to be several weeks later. Because of the time delay, the kitchen was not ready for a full installation, but Pat, the installer, actually came back another day to complete the installation. He was outstanding, and very understanding about our situation. On the whole, I was very pleased. I think the delay was out of their control, although they could have communicated better.

They have a showroom to you can look through. The sales lady that I worked with was very helpful. We discussed my needs and the various appliances that might be useful. They came very quickly to deliver the appliances and install them, which they did with no problems. The microwave was damaged during shipping, so they had to take it back. They called me when the new one came in and they came back to install it immediately.

Great. It couldn't have been easier.

We bought several appliances from them for a renovated kitchen; they provided advice and help on the selections. They were extremely knowledgeable about appliances, and were helpful and patient with us.

THEY HAD THE BEST ESTIMATE AND SELECTION OF APPLIANCES AFTER NUMEROUS EXPLORATIONS. THE ITEMS WERE SLOW TO ARRIVE AND SOMEWHAT SPORADIC BUT ULTIMATELY THE DELIVERIES WERE MADE AND INSTALLED.

GREAT.