ABW Appliances Showroom: Silver Spring

Purchased and had installed built in microwave. It went smoothly.

The refrigerator had been dripping water, and ice had been accumulating in the freezer. We suspected that the icemaker was leaking. However, the repairman simply snaked out a condensation drain hose, and the problem disappeared. We were impressed both by his professionalism and by his honesty - he could easily have replaced the icemaker, and we would have been none the wiser.

I spent over $25K on appliances at ABW. The customer service along the way was atrocious. I only continued with the order because my contractor and architect assured me the extremely poor service was an anomaly. Fast forward several months. The appliances were delivered. They were not installed properly (fridge doors are scratched, out of alignment, stacking kit nor water lines for washer/dryer were installed, and the range was installed with all the packing material still on it and it wasn't level nor the burners adjusted, etc etc). Called to have them out again. They missed their 8am-12pm window (arrived at 8:30pm then didn't want to do the work cuz it was late - ended up with fridge doors that were even worse than before they arrived). Rescheduled again for an 8am-12pm window. They never showed and said they'd need to reschedule. Apparently $25K+ in appliances isn't worth their time. DO NOT WASTE YOUR TIME OR MONEY WITH ABW!

worst company i have ever had to deal with. one of the most expensive appliances i purchased, a dishwasher, was faulty and they would not allow me to return the unit even after a tech was dispatched to fix it and he could not do so. my only option was to have ANOTHER tech come out-and who knows how many it would take. i had purchased a NEW (i assumed) appliance, and i expected to have a NEW appliance installed and one that would work. This is their company policy-nice scam!!!

They rescheduled on me a few times. Yes, I would use them again.

It took a total of 6 hours (2 hours spent by my contractor and HVAC contractor plus 2 -2 hour visits from ABW ) to get the blower motor installed. Wolf had changed the design of the blower and failed to include a bracket needed for installation. When the problem was identified, there was no sense of urgency to get the job completed and not once did anyone at the company apologize for the inconvenience to me - until I asked for an apology. Complete disregard for the customer.

Service people Antonio and Todd came on Time and did a perfect Service. No problems, very polite and clean. Appliance Builders Wholesale a excellent Service Company I would recommend to everybody! You could not find a better company! Ingrid M. Bethesda, Maryland

Very professional, clean and quick. They had to come back after determining they needed to order a part. They were very clear about the cost in the beginning.

When we initially saw the leak on the floor from the freezer, we thought someone left the door open but eventually we found that it actually came from the freezer. We did some internet searching only to find that multitudes of people have complained about this same thing. Even to the point of replacing their fridge/freezer. Apparently it is a design flaw. ABW made a service call. Everything worked fine for about a week but the problem reappeared. Called ABW back on a Monday and they came out the next day for a more extensive fix that included a kit from the manufacturer. ABW only charged us for the part upon the second visit and did not charge an additional trip/labor charge. We were very pleased with ABW scheduling the service -- Thank you Brooke, Pablo, and others. And many thanks to Todd, the technician. He was very professional, efficient, and took care not to damage our wood kitchen floor. He even arrived earlier that our scheduled appointment -- but called first to make sure it was OK. Will definitely buy our next appliance from ABW because their service is top notch.

They were very polite the entire time. This company is a little expensive. When they came out to look at my Jenn Air cook top the tech cracked the glass on the top. Two months went by and they continued to make plans to come out and replace cook top. I also had had to keep changing my plans in order to accommodate them. They finally came out, but with the wrong cook top. I declined this. They told me that that specific item was no longer in stock but they would give me a new one at their cost. When they finally came back to put the glass top in, they charged me $309 for the service call.

I bought my KitchenAid appliances from ABW about a year ago and the warranty period has recently come to term. I genuinely like the people at ABW and I feel that I got a good value price-wise. My problem has been that we've needed about 8 service visits since installation. Half the visits were needed to get the dishwasher to work right and the other half have been to resolve pitting and rusting on the stainless steel finish of the dishwasher and the refrigerator. I'd pick ABW again for sure, but maybe I'd get some good advice about how to better pick reliable products

They were excellent across the board. This was the first time I used them. I just compared around and I liked their kitchen appliances, and that's what I wanted. I liked their pricing and I just liked dealing with them. They were very good.

it was delivered on time and installed

They worked well with our kitchen renovators and kept the appliances at the warehouse until it was ready for install.

In response to my review on 8/22 I received a phone call from ABW's production manager today. I was impressed that he took immediate action and responded to my concerns. They addressed the issues internally and he also offered me a complimentary extended warranty on my appliances to make up for the inconvenience experienced. I am very pleased with the responsiveness and will be happy to continue doing business with them. Thank you ! Roy Guinter is fabulous; it's a pleasure working with him. He is knowledgeable and always provides me with useful guidance in what appliances to purchase. I never regretted buying anything from him. I highly recommend him. However, the feedback today is related to ABW's production team which has totally dropped the ball on my last delivery for a bathroom. The production team member provided me with wrong delivery dates on two occasions costing me additional moneys for the contractor and aggravation because we demolished the bathrooms 2 weeks ago when the first delivery was and quot;confirmedand quot;. So in addition to costs, I am without a bathroom for two weeks for no reason. The person I dealt with was simply not helpful and instead of researching the actual shipping and delivery information kept promising dates that didn't materialize. I would work with Roy again and buy from ABW but the production team has to improve their service delivery considerably.

We had a Jennaire slide-in range in the home with purchase. The keypad went out on the range and Jennaire got Sears to service it. Jennaire and Sears' customer service was terrible. Sears was prompt but did nothing other than say it would be $500 to fix and probably not worth the repair in an older range. I called Jennaire and complained -- the range was only 6 years old -- they did nothing. I decided to look on Angie's list before talking to anyone about ranges again. ABW had excellent ratings so I went there. Their ratings are warranted. They did an excellent job. We ended up buying a floor model professional grade free standing range. Installation was $195. There was a 1 year warranty with the product. Everyone from sales to service did a phenomenal job getting the range quickly installed before a weekend we were hosting family. After the weekend I called them with a few concerns (the light wasn't working inside the range, it seemed off balance, and the oven wasn't properly igniting). All these things were under warranty, they quickly fixed. They are now headed back as I have smelled a faint gas smell since it was leveled and it has me worried. I called them this morning and they are sending someone this morning. What's more, when they first installed the range, they noticed that the previous Jennaire cord must have been too short and the previous electrical wiring dangerous. They fixed it all for us and used a different, properly wired electrical outlet. All in all, they are dealing with my questions/concerns/etc., with a tremendous attitude, quick response and unbelievable service. I've really appreciated that I can so rely on them. Never would have gotten this from Sears/other big box stores.

The company sent a technician to our home to view what was involved in the job. They then suggested a cook top that was very attractively priced on sale. The installation went well and the gas line was well hidden, so it did not detract from the look of our home. The cook top needed some work, which was performed well but took several weeks because the measurements were wrong. The company persisted and everything was done right in the end. We paid the entire bill on delivery, but ABW followed up on all work needed to make the job perfect even though they had already been paid. We were impressed.

We purchased several appliances from ABW for our recent kitchen renovation which included a KitchenAid microwave oven. Unfortunately we have had many problems with the oven, but ABW has been there for us every step of the way and has never let us down. Their service manager has always given timely responses to our concerns and has gone out of her way to resolve the repair issues and accomodate our schedule. The service technicians have been pleasant, communicative, and respectful of our home. I have no hesitation recommending ABW to others looking to purchase appliances.

I was very happy to find a local store where I could get the help I needed for more than just a delivery. The fellow I dealt with, Clayton Lugo was polite, patient, knowledgeable and I would go back to ABW next time before chasing all over the internet and the "big box" stores.

The experience went smoothly from start to finish. The hardest part was finding the location in Silver Spring! The sales associate was Bruce Yaffe. He was very helpful, providing pros and cons of appliance options. He answered additional questions that we had and provided additional prices. The appliances arrived when they were supposed to. The contractor installed them. We have no complaints.

Very positive; my only complaint was that it was difficult to get a hold of the company (went constantly into voicemail). However, once the service was scheduled, everything went smoothly.

we Bought a house with all Viking appliances which I thought was great until it came time to repair one. Apparently there are very few repair people that will fix a Viking appliance, which is how we came to choose Appliance Builders. Our original complaint was the dishwasher leaked. They sent someone to diagnose the problem, and I was disappointed to find that they charge $125 just to tell you what the problem is instead of giving you a free estimate. They do, however, apply this fee towards the repairs that need to be made. They determined that we needed a new seal around the dishwasher drum and ordered the part. They came to repair it at another date, but then the door wouldnt stay closed once they fixed the seal. They had to come back again to replace the latch which they said was the source of the problem, but after that repair the dishwasher still wouldn't close. They ended up having to come back two more times until the problem was finally fixed, which, needless to say was a lot of wasted time and frustration on my part. The service responsiveness is hit or miss. They will call and give you a 2 hour window of when they will come, and they will show up on time somedays and late other days. I think on at least two occasions they told me they had to reschedule my appointment or that the technician would be arriving much later than the 2 hour window which was annoying. I also found it ridiculous that it took about 5 visits before they finally fixed our problem, but the plus side is that they only charged me for the initial visit and for the cost of two parts, which were inexpensive. They technicians are friendly and tried to solve the issues we had, but I was so irritated that I had to invest so much time in calling them over and over again and waiting two plus hours each time for them to arrive. I think I would only use Appliance Builders again because they are one of the few companies that repair the Viking brand and not because I particularly wanted to.

ABW was recommended to me by Bosch, the manufacturer of my kitchen range, when the oven door on my kitchen range would no longer close properly. The service people at ABW knew immediately what the problem was and what part would be needed to repair it. Bosch covered the cost of the part and immediately faxed the authorization to ABW. When the part arrived at ABW they called me right away to schedule the repair. ABW's repair person came on time, made the repair correctly, and cleaned up and removed all trash. I would definitely use ABW again and recommend them to others.

I was very happy with my experience there. They don't offer much in the way of discounts, but they were very helpful in selecting the appliances and everything arrived fine.

The thing is not fixed yet but I like the quite a lot. It is apparently a complicated job so he’s spent a lot of time here. The price is still up in the air and I don't have the bill so I don't know how that will pan out. We chose him because of his ranking on Angie's List and he seems very knowledgeable. He is terrific, he has followed up, and he came out exactly when he said he was going to.