Vito Services

The job was fine. It was good. It was non-eventful, which was good. They were expensive.

Great! Three times now we have used this company with excellent results.

I liked them. I didn't have any issues with them. They were on time and gave me a good quote.

Unfortunately, the motor broke during the summer on one of the hottest days, so I ended up waiting - which I expected to do. During that time, it was difficult finding anyone who could come out quickly. They did come out to replace the motor - which took a couple of days to find since I have an older system. Given the unfortunate circumstances, I thought the time to repair the problem was reasonable and the cost was reasonable as well. The technician that did the repair was very professional.A couple of months later, I called them for what I believed to be a problem with the work that the company had done. It turned out to be a non-related problem - my thermostat was not working properly - however, they never responded to my call. So, I ended up calling someone else to fix the problem. So,while they did a decent job for the work required, they did not respond to my call when I thought there was a problem with the original repair work.I give them high marks for the quality of the work and the reasonable price, but low marks for responsiveness - service after the sale.

They did a great job. They got everything up and running. They were much less than a couple of other people I contacted. These guys were terrific. They came in the middle of a heat wave when the A/C crashed and they made time immediately to give me a quote. They were there before the end of the week to repair it. In terms of responsiveness they were incredible. My tenant told me that they were professional and they replaced more than what was in other quotes for less money. I was really happy because of the time schedule and when they got out there.

It went fine. The serviceman was on time, and seemed to know what he was doing. I gave the price a C since I'm not sure what a good price or bad price is for this type of service yet.

I was not sure what was wrong with my HVAC. The technician took the time to listen to my very unskilled explanation of what 'wasn't' happening, and then asked several probing questions. He never made me feel dumb to a problem in my own home, as contractors often can. He climbed onto the roof of my condo building in the intense midday heat and humidity of August in DC, and spent time orienting me to the unit before he easily found the problem - I needed to replace the run capacitor, as he showed me how and potentially why it had blown out. He was honest about the cost, which was $300+ for one small part. He was very conservative on charging me for labor, which I very much appreciated, considering how incredibly hot it was outside. He gave me many useful tips about basic HVAC maintenance, and I am taking advantage of those tips now. My condo association is having Home Air Conditioning back to our building tomorrow, in fact, to address what we think is a larger wiring problem creating by the original builder. Looking forward to learning even more. Their service was great from start to finish. Setting up the appointment was easy and friendly, and Carol even called me back once to try and schedule my appointment sooner when a service appointment opening became available. She understood it was mid-summer in DC, and that living without A/C can be tough. They were great.

Home Air Services made three trips to our home beginning in late September. The first trip was to replace a corroding boiler flue. After the first real cold day of the year, we turned on the boiler and the spring on our circulator pump snapped. We hadn't oiled the pump in years. We called Home Air and they looked at the problem and diagnosed it. They had to order the part so they made an appointment to see us the following week. They fixed the circlulator pump. Home Air also filled and bled all radiators in our three-level home. Due to the age of our house (built in 1921) , the relatively small circumference of our pipes, and the fact that we didn't have a downstairs drain, it took longer to fill the radiators but Home Air was very creative in getting the radiators filled. A more modern house would have taken less time to fill. While the radiators were filling, we asked our technician, Steve, about our water heater and air conditioning unit. He took a look and gave us solid advice and preventative maintence tips. Steve was very personable and competent. We would consider using Home Air Services again.

As far as I know, they aren't taking any more customers for oil-heating servicing. They're reliable, and they do a great job.

My air conditioner quit blowing cold air. I called, they came the same day. The guy was great, but failed to identify the entire problem.

They responded to my call immediately and were able to come by right away, which would have been off hours which I didn't need, but they came the next day. The technician was pleasant and knowledgeable and was able to fix the issue within half an hour. It was really very easy.

.It was no surprise to me when my furnace began going bad after having it for 20 years. One day in mid August 2011 I notice water coming out of the bottom of the furnace. I called Home Services and they came within a day or two. When the technician checked my furnace, he told me that there were definately problems that I needed to have fixed. However, I wasn't interested in piece mealing the repairs since the furnace was so old, and I asked them to give me an estimate for a new furnace. They gave me a price and sent another man over to double check if everything was in order, size, equipment, etc. The comapny was back in three working days to install the furnace. It was a father and son team (Chris B. and George B) They came on time and planned on taking most of day to complete the job. About half way through the day, I heard this horrible noise and my house began shaking. The two men ran outside into my back yard and once they realized it was an earthquake they became concerned for my safety. None of us had ever expereinced an eathquake before. Once we all realized the earthwuake was a 5.8 magnitude, one of the men went out to check my foundation. I would say that Chris and George both went above and beyond the call of duty as employees of Home Servicer returning right back to work to install my furnace. When the men showed me the finished furnace, I could tell they were proud of the work they did. That is something nice to see today. When the inspecter came to check out their work, he was very impressed with the way they build the extension on the furnace and did such a neat clean job taping the seams. There is something to be said of feeling secure dealing with companies that make it their intention to always do a good job. But on this job, they deserve big kudos! Catherine Pondozzi

I initiated contact online as it was after normal business hours. Kevin Moore called me early the next morning and said he could be at my home at 9am the next morning. He arrived at 8:50am, inspected the system and told me it was not worth repairing and that he would email a quote for a new HVAC with 2 hours. He did. We went with him after several other companies failed to respond to my online contact. The technicians, Chris and Chris, showed up on time for the scheduled installation. They moved some things around, installed the unit, then moved everything back. Approximately 2 hours after the job was completed, another truck picked up the scraps from the old unit. I must say, we were really happy from start to finish, I must have emailed Kevin a dozen times to ask questions. Either he or his workmate (Holly) responded to each and every email I sent. Usually within 30 minutes or less. The true test came after all the work was completed and paid. I sent Kevin another email asking if he or one of the guys would come by and show my mom how to use the new system. He did! Chris and Chris (I don't know there last names) both came early one morning, and spent about 10 to 15 minutes with my mom. For that, I would recommend Kevin and Home Air Services many times over.

Overall, I was very happy with this company. They were very professional and helpful. The crew was very thorough in the inspection of my units. I would certainly use this company again.

I found them very responsive and very professional. They showed up on time and worked efficiently. They did a great job.

Overall, I was impressed by both the dispatch person and the specialists who came to my house. They used their time wisely and performed quality work. I felt that they were responsive and respectful. I will use them again.

I don't understand. This is a service they should be trying to get people's business. It is my money after all. Since when did this start being a negotiation. If they wanted my business they should have never tried to charge me $95.00 for a service call for doing nothing and another $95.00 for a diagnosis. They reasoned to me that they have to pay their men. Isn't that the cost of doing business? If they had done the right thing up front I would have gone with them but unfortuneatly I don't trust them now.

After being on a waiting list with another company for 3 days with no end in sight, I called Home Air Services at about 10:30 a.m. I was told someone would come between 12 and 5 pm that same day! Sure enough, at 1:00 a technician called to say he would be at my house shortly. He showed up around 1:10 and was finished by 2:00. He was friendly, helpful, professional, efficient, and best of all, now our air conditioner is working fine. No one likes to pay for home repairs, but the price seemed reasonable, and we used an Angie's List coupon for $20 off.

On the plus side the tech was very punctual and pleasant. He clearly has a lot of experience. He minimized the mess and cleaned up after himself. I believe the condensate drain in my house is not well engineered and it is definitely difficult to access. No doubt it was a challenging job, but I remain underwhelmed by the way Home Air almost didn't rise to the challenge. I think the tech was qualified but they sent him out with missing and broken equipment, and when he called in for more support he got nothing. Then the bill, which covered all the time we spend fumbling around with inadequate tools (they did not charge for time spent going to the hardware store) was shocking. There was no estimate in advance as this was an emergency call. Overflowing condensate was flooding my house. I want to like this company. They did a big job for me a few months back, and while they did not get it right the first time, they came back and made it right in the end. They are very good at working with the customer and keeping the customer in the loop. The problem is that the customer (at least this customer) has to spend too much time making sure the job is done right. The individual people are fine, but they just aren't very well organized.

On Monday we spoke to Holly early and within the hour she had two window units delivered at no cost to us to use for as long as we needed also she said if we needed more just call back. Well with the heat and humidity we called again the next day and again they were delivered and installed. I can tell you this this company really knows how to treat there customers..they have top notch customer care, something you don't find too much of anymore. We highly recommend this company....Thank you Ivan, Holly and the team at Home Air Services.

They did a very nice job. They were very helpful and agreeable people and we were satisfied. They went out of their way to service us as soon as possible, I will use them again in the future.

I couldn't be happier with the service and repair from Home Air Services. I called on Monday and Tim, the service technician, came on Tuesday as promised. I was called 30 minutes before he was expected to arrive which was great. He came in and very quickly assessed the situation. We did not have the proper air filter for our unit which allowed dirt and dust to accumulate on the coil. He cleaned the coil, replaced the filter and put in less than a pound of freon. Tim explained everything to us as he completed the work, advised us on the condition of our current unit and what options to think about in the future since our unit is old. No pressure to buy something new. He also explained the advantages a yearly service contract would provide, but again no pressure to purchase. I would highly recommend this company and will definitely use this company again. Thanks Tim and thanks to Angie's List! Sharon Cecil

I was happy they could respond so quickly after the 4th holiday. My ac had quit working. They diagnosed the problem and had me up and running in about an hour after arrival.The technician was knowledgeable, he had the right parts with him. I wish every company was run like this.

Very pleased with the service. Call was immediately answered by a nice man. Said he would call me back with a service date and time. Thought I would have to wait several days due to the heat wave. Received a call back in about an hour asking me if late afternoon tomorrow would be OK. Repair man showed up at 3:30 was friendly and very knowledgeable. Had the system working and was finished in one hour.

I left several voicemails (three, to be exact) over a period of more than 24 hours. Each message contained my name and my telephone number, twice, and the fact that I had a service contract. The calls began at 10:30am Sunday. Finally, at around 10:30am Monday (July 4), I got a call back. The man was not easy to understand because he had an accent. Regardless, I understood several things from him: I had to pay him, directly, when he came to my house, and he said the cost was at least $80 for every 15 minutes after the first -- I missed what he said about the initial charge. He said he was not responsible for the person who did not call me back for the previous 24 hours. He demanded payment from me, though I asked to be able to work it out with the office. He said that and quot;he was the companyand quot; once he was on the service call, but he was not the company for purposes of redressing the fact that I didn't receive a call back in a timely manner. When I told him he couldn't have it both ways -- either he is the company and is responsible for the whole situation, or he is not -- he hung up on me. So here I am, having prepaid for a year of a service contract, not having been called back for over 24 hours, and then being rudely hung up on once I was finally contacted, and after being quoted an exorbitant price. Needless to say, I will be asking for half of my annual service fee to be refunded, and I intend to switch companies immediately.