Gaithersburg Garage Door Inc

Professional response in every way. I explained the problem over the phone; they asked me to send photos (by phone) so that they could evaluate the issue. After their evaluation we set an appointment and they followed up with an email detailing the 2 hour appointment window and potential charges. Their technician arrived early in the appointment time window and quickly addressed and cured the problem. I now have Gaithersburg Garage Door in my contacts list to call for any future garage door problems.

Tech was punctual, polite, knowledgeable, and efficient

From beginning to end this company was perfect in every phase of the sale, purchase and installation of my new garage door. Every person we dealt with was great! They truly exceeded our expectations and the new door is awesome!

Prompt and responsive! Excellent service. The technician was on time. Well, actually early. The price was fair.

Jack arrived on time, and immediately got to work. He diagnosed the issue and stated that the door did not need to be replaced. A small adjustment was all that was needed. He priced out a new door if I wanted one (based on my request), but did not push for anything that I didn't need. He charged the $125 service fee, and then left. I highly recommend Gaithersburg Garage Door, and would hire them again.

Justin came out to fix my garage door. He was very knowledgeable and friendly. Got the work done super quick. If I ever need another repair I would request Justin to come out again. Thank you!

A pin had come out of the garage door rendering it unable to open and close. I replaced the pin and ring that had broken. The tech came out and assessed everything. He double checked what I did and assessed the doors for other issues. He tightened some loose screws and sprayed some lubricant. I was told service calls like this were $100+. I was not charged in the end for what he came out and did. Note, I had this company come out and replace my garage door motors about a year ago.

Technician was polite and performed the work in a competent and efficient manner. He was willing to explain the work to be done and options that wee available.

The estimate was right on. The repair was done promptly and correctly. Will definitely use again.

Complex install of new door for older, unconventionally sized garage. Techs were great!

Extremely well. Excellent and very professional technicians and extremely responsive and friendly experience from the moment you place the call to request the service.

Tech found that the LED lamps I had previously installed in closer were interfering with the remote signals. We changed out the lamps and system works fine. He also lubricated the mechanisms and ensured system was in good working condition.

The springs broke on a Friday morning. Julio came on Saturday (maybe overtime for him, but no extra fee for us), and replaced the springs in less than an hour. I used this company initially about five years ago, and will use them again in the future for garage door issues. Finally, I'm impressed that their labor fee is a flat rate, whether the work takes 20 minutes or a few hours.

Great! Excellent service and communication.

fabulous. Both Julio (technician) and Gabrielle (Scheduler) did a fantastic job of taking care of my garage door repair needs. Both provider great customer service.

Evaluation of problem was diagnosed as a worn out gear on the garage door opener. Installed a new opener, adjusted springs, replaced weatherstripping and lubricated all parts. The technician, Julio, was wonderful. He was knowledgeable and willing to answer all my questions and explain the issues I was dealing with. He was professional, clean and efficient. My garage door now functions so well I can barely hear it opening and closing. I would highly recommended this company.

I cannot say enough good things about my experience with Gaithersburg Garage Door, and I am generally a tough customer. From my initial call (thanks for the help, Gabrielle!) to the conclusion of the repair, everything was excellent. The service person Julio was on time, polite, assessed and explained the problem to me, and presented repair options. My opener had a bad circuit board, so options were to replace the board or install a new opener. Julio priced a new opener and, after determining a new circuit board was available for my 20+ year old opener, priced that as well. After I chose a new circuit board, he explained that one of my openers would not work with the new board (fine with me). Then he installed the new board in 30 minutes or less. In addition to solving the circuit board problem, Julio answered a couple of questions I had about my current opener and also tightened and lubricated all the garage door hinges and the door tracks. (Neither of these tasks were related to the service issue but he did them anyway, unasked.) I initially called GGD because of their excellent reputation. Based on my experience, that reputation is entirely deserved.

Excellent. Prompt for all appointments. Fully explained expected work and price during estimate visit (Jack), and the installation process future/maintenance needs during installation visit (Tony and Wade). Professional, polite and friendly on all accounts. Left a clean work site.

Very well. Doors were ready when I was told they would be ready. Installation was simple.

ok, no repair or adjustment was required

The service was as expected. Prompt, efficient and courteous

sensors were checked and adjusted as required

The entire process was smooth and pain free. They came out to give an estimate within an hour of my call. My options were presented without any pushy sales pitch. They took their time and answered all of my questions. The price was right in line with what I had expected based off of Angie's Price estimate and I got a discount for being an Angie's member. I selected insulated doors with windows and openers with WiFi connection. The doors & openers arrived right on the anticipated date and installation was quick and well explained throughout. He also did a good job of cleaning up afterwards. The installer was very patient with all of my questions, set up the remotes and exterior access panel for me and even walked me through the process of setting up the app on my smart phone to control the door remotely. I couldn't be any happier with the entire process from start to finish. I dealt with 4 different folks at the company and all were very nice and great to deal with. I would highly recommend using them.

The new doors look great! The sales team is professional and knowledgeable. The installer, punctual and thorough. The entire process went smoothly.

I called Gaithersburg Garage Door and explained the problem and they quoted the cost to repair the springs. Technician came the next day and even arrived early. Not only did he repair the torsion springs but he also lubricated the opener screw drive. The opener is now quieter than before. The repair cost was exactly what they quoted with no additional cost. They did a great job!