Closet Stretchers

Unhappy with configuration of one closet. Office changed plan without problem. Needed to pay a small fee for different material.

When all was completed we were happy with the project, but the effort ended up taking longer than we anticipated, and required several return visits by their installation crew to complete the work to our satisfaction - which they were intent on accomplishing, so we do appreciate their crews' and staff's efforts to meet our needs. The first team arrived as scheduled on Oct 9. Unfortunately, this was the third of that crew's projects scheduled for the day, and they arrived late in the afternoon in the midst of damp and cold weather. As a result, the crew felt rushed in their attempt to complete the project as best they could, working through the early evening hours. They ended up working in wet and dark conditions that adversely affected the quality of the materials and installation. Because we have an older house (90+ years) with plaster work and walls and floors that aren't "square and true", each installation had to be custom measured and pieces sized to fit. That took more time than they had anticipated, and required frequent adjustments and re-cutting of shelving and supporting pieces, and this work had do be done outside under less-than-favorable conditions. In the end, they completed the basic features of installation, but acknowledged some pieces needed to be reworked, and that they did not have all of the right elements in the designed configurations. So we scheduled a return visit with the company to try to complete the work. A second crew (different from the first, and seemingly having more experience than the first) was tasked on Oct 22 with completing the work, and they did go a long way to improving on the original installation and fixed several of the problem places the first crew ran into. But they also weren't able to fully complete the project, as they weren't provided with all the necessary materials, so a third visit was required. A third (different) team was able finish all the remaining work the following week (Oct 29), but there remained a few issues with the conditions of some of the shelving (i.e., cutting the melamine veneered boards proved to sometimes be a challenge, either because of duller saw blades or a tendency for the veneer to chip or flake in the process of being cut). So we had the third team take back a few damaged shelves, and we agreed to go to their offices in Rockville to pick up the replacements, where they could cut new boards with better equipment and operating conditions associated with their shop. Throughout the process, we consulted several times with our designer about the circumstances we were encountering, and she was very cooperative and understanding, and tried to make sure we received what we had contracted for, and made a concerted effort to have their company and crew address our concerns. That made what might have been a more stressful situation manageable, and we greatly appreciated her willingness and ability to work with us throughout the process. Their crews made an effort to clean up after their work, and to refrain from damaging or marring the painted areas they weren't affecting when installing the closet materials. They didn't leave the areas completely free of sawdust or markings, but the residual materials and minor marks that remained were fairly easy to touch up and repair on our own. We are definitely making more efficient use of the closet space after the installation, and things have held up very well these past several months following completion of the work (finished at end of October). We believe that we have improved the value of our home. We would recommend considering Closet Stretchers as a candidate for designing and installing closet/storage materials. It helps to have a good designer, as we did, if there are any issues with the work. The quality of the work was good, and the materials are good - there are probably better quality materials and finishes offered by some other manufacturers and installers of closet organization systems in the DC area. But Closet Stretchers offers cost-competitive service and materials with a warranty, and they and are worth considering for these types of projects. We strongly recommend visiting their display room in their Rockville location, since you can see the considerable range of styles and materials they offer. They also provide small take-home samples of materials, which we appreciated, since that gave us a better sense of the appearance of the products where they were going to be installed (lighting and coloring at home will likely differ from appearances in the store).

I recently saw closet stretchers at the Dulles home show and scheduled an estimate with them and a couple other closet companies. The design process with mike was quick and easy, he seemed very knowledgable and maximized all of the height that was wasted in the closets and getting a gain in my hanging and shelving space. We also designed a bar for an awkward space outside my kitchen that ended up coming out great. As far as price they were lower then the others and all showed the same material samples The installation went very smooth and Marc was very thorough and cleaned up after the job which took about 4 hours to complete after they arrived. Overall it was a great experience and will definitely use them in the future.

We wanted to convert a side addition on our house from an office to a mudroom. Closet Stretchers' designer came much later than scheduled mostly because weather was bad that day. She sketched out a series of benches with shelves and drawers underneath to hold shoes, miscellaneous items, sports equipment, and higher level shelves to run along the ceiling for baskets to hold hats, gloves and other garments. There were rows of hooks mounted on the walls between the shelves and nearby. Installation was originally scheduled to take 3 hours; it took much longer, and 3 separate trips. However, this was mostly because the awkward shape of our addition; the presence of a bulkhead along the top edge of the walls made it impossible to fit shelves flush to the ceiling and the crew had to make a lot of ad hoc adjustments on the spot to get close to the original design. After lots of discussion with the designer and two return visits, they managed to get everything installed just as I'd asked. I was very pleased with our designer's responsiveness and willingness to tweak the design until we got it right. The crew were true perfectionists, making all sorts of difficult and creative cuts to get the cabinetry to fit snugly. They insisted on returning one piece of cabinetry to the shop because it was a fraction of an inch too high, and returning when they had it just right. The price was a bit more than I'd budgeted but quite reasonable for the amount of work involved and the quality. The shelves and cabinets look great, and we now have a tidy mudroom.

Met the Closet Stretchers team at a home show at the Dulles Expo Center. It was timely since the builder-provided shelf had collapsed and we needed to do something with the closet. When our designer, Terri, came to measure, I asked her to measure all of the closets and not just the one that had collapsed. After seeing the plans and talking to the staff, we decided to do all three closets instead of just one. Price was very reasonable and it was easy to set a date for installation. The only downside was that the installation team was supposed to be there between 1:30 and 3:30 but at 3:30 I still hadn't seen them. Quick call to the office staff and I was provided an update that they were on their way. We ended up removing all of the previous shelf units, patching and painting the closets beforehand. It was lots of work for us but we're glad we did it - made the installation much smoother and really looks great!

They were very punctual and cleaned up after they were done. I had ripped out the old closet and painted, so all they had to do was install the new cabinetry. It didn't take long and when complete, if I had an issue, they fixed it on the spot. Been a year with my master closet and we've had no issues.

The staff listened to my needs, they were very professional and timely. They gave me just what I wanted, I am so pleased. The install was so fast. I have recommended this company to several friends and family members.

Michael Ghouliani was our design consultant. He arrived on time and was very professional and polite. He did an excellent job of coming up with a design for the closet. He was able to use the limited space in the closet very efficiently. He also did a very good job of making us feel comfortable with his company's ability to deliver. The installers arrived on time on the day of the install. They did an excellent job. Michael said that the total install time would be no more than 3.5 hours. The actual install took less than 3 hours. The installers cleaned up the areas. We were extremely pleased with end result. We will certainly use closet stretchers again. We recommend closet stretcher without any reservations.

We got two estimates from companies that were highly rated on Angie's List. Both were similar in terms of cost, but Closet Stretcher's estimate including removing and disposing of the old closet, while the other copmany's did not. Mike came out and provided a very workable design. The workmen came out as scheduled within 2 weeks and took care of both removal and installation in about 6 hours. After they left, we noticed a small strip of bare floor in both closets where the new installation did not cover areas where our carpet stopped. We called the next morning, and Mike came over that afternoon to suggest a fix to cover the bare area. His workmen came out within a week to add a base that took care of the problem. We were impressed by the quality of their work and their professionalism in responding to problems.

Our Design Consultant was Michael E. Ghoulian. He was very professional, extremely nice and helpful. I had already known the type of design I wanted and he made helpful suggestions and offered alternate solutions to any of my concerns. The installers were prompt, courteous, and cleaned up after themselves. My only "concern" is that when they installed the belt/tie rack, it hit against the back wall of the closet. I had to put on a foam backing. I did call the company directly to ask about this. The woman I spoke to was extremely helpful and concerned. She determined that that was how the belt-tie rack was designed, but would pass the word along. She apologized and I appreciated her attempt at helping. I still rate them very highly.

I had a design consultation and estimate appointment for the master bedroom closets and kitchen pantry in our newly built home. I showed the consultant pictures of our current closet spaces and gave dimensions. The consultant asked me very few questions, quickly produced one design for each space and did not seem prepared to discuss other options. I was particularly concerned about the kitchen pantry, an oddly shaped space. The design did not include what to do with a narrow corner wall, and when I asked, I was told, "That's dead space." I felt my experience with this consultant was not productive, so we chose to go ahead with another company. One week later I was contacted by a manager at Closet Stretchers to ask about my experience (unable to talk at the time, I called him back as a courtesy). I gave a detailed answer about the appointment, but rather than listening, the manager used the call to press me to continue to work with them and this same consultant, and that they would give us a "really good price." He wouldn't take no for an answer, even when I explained that we had already chosen another company and had given them a deposit. I finally had to announce that I was ending the call. I rate Closet Stretchers low on design skills, based on my experience with the consultant, and low on professionalism based on my experience with the manager.

In just two weeks from initial call through designer visit (Michael) through installation, Closet Stretchers was a pleasure to deal with. The closet design took into our account our own unique needs. Demolition/construction was handled efficiently and cleanly and was done in just about three hours.

Michael, the designer, was very knowledgeable. He made suggestions about the design that was very helpful. He found the best solutions for our closets and got the work done very quick. The service turned out great.

We have a fairly large walk-in closet but didn't know what to do with the space. Nancy was our designer and she did a great job coming up with ideas and gave a competitive price. There is a few week lag between the design submission and the actual installation (I think this is pretty standard across companies), but the installers also were very professional and quite fast. We got quotes from California Closets and Closet Stretchers. We thought Closet Stretchers would be the most competitive price but they were actually a thousand dollars more expensive and CA Closets was about three thousand more. Overall, very happy.

The company representative was very polite and extremely knowledgeable. The company provides many options on the details of the product and the representative explained all of these to us. We discussed with him what we wanted in each of the spaces we were considering for remodeling and he incorporated everything we wanted. The installers were very efficient and completed all of the work, on all five spaces, in one day. There was one mistake in the laundry room/closet. We had requested a hanging bar above the dryer to hang shirts and items of that length. The installers had placed the bar too low. We noticed this before the installers left. They were able to correct the problem on the spot.

They contacted me within 24 hours of my email. The sales person visited within a couple of days and measured. Less than a week later the shelving was installed. They were very thorough, clean, and professional. We are extremely pleased with our purchase!

It was outstanding. Better than I had anticipated.

I was reluctant to call any of these closet rehab folks because friends told me they were aggressive closers and treated you with the intent of a used car salesperson. They were wrong about one of them. I'm so glad I called Closet Stretchers! A couple of other services wanted me to sign on the spot. why would I want to wait, discount if you sign now etc. The estimator from Closet stretchers,Michael G.was great. He walked around and looked at a couple of closets, without measuring he knew the dimensions and what we needed. I challenged him to measure the couple of spaces he estimated, he did and his estimates were correct. This guy has been in the business for awhile and he was good at his job. No upsell, no sales tactics just listened to us and wrote it all down. He made the drawings on the spot, by hand. Once I saw the prices, I was still skeptical. 20-25% below the prices of the competitors who came by and the materials seemed to be the same! We added a pantry, basement closet and cabinets in the laundry room once we saw the pricing. My wife and I sat at the table and Mike told us if we were ready to go he could set up the work. I told him I don't buy on the spot and he said ok but act soon because he had discounts in play. The next day I went to the shop and looked at the materials and saw the closets I would have in my house. I went to one of the competitors and looked at their materials. Closet Stretchers had the best deal and quality materials.As I got closer to the install date, I was evaluating the value of each space Closet Stretchers planned to remodel. The laundry cabinets seemed expensive, so I asked to have them removed-no problem-took them right off the bill. Later, I priced them at Home Depot and another cabinet shop and found they were still less expensive with install at Closet Stretchers!. The install went well and immediately we increased our storage space and closets as promised. Having your life organized and knowing exactly where everything is makes it easier to get out of the house every day. I turned from skeptic to believer. Mike G is the best and by the way, at the last minute I asked for the laundry cabinets back and they had them on the truck and ready to install on my date. Call Closet Stretchers first, then call the others if you want- but these guys provide good old fashioned customer service.Their prices were great and their people were excellent. I highly recommend them and would go no where else if I needed this kind of work again.

It went well. Work was performed exactly the way they said it was. Employees were fast and courteous.

The company responded to our need for an estimate on remodeling a den/office quickly and once agreed to, the work began quickly and was completed on time. The material and workmanship seem excellent after two months of use.

Good design ideas from the designer they sent out--he was very knowledgable and efficient. The quality is not perfect, but the price isn't exorbitant, either. The look nice.

The man who came to do the estimate was very professional and gave us great ideas for two very small closets that I had given up on. After we agreed on the plan we were able to set up the service the following week. The closet installers came on time, put in the shelving and rods, cleaned up (they brought their own vac) and were gone in less than three hours. We would definitely use them again for other closets in our house.

i had two closet interiors redone. They were prompt in arriving and cleaned up all their mess. The work quality is excellent and the price very fair, as I got bids from two other companies. I would use them again.

Very good, no issues. Everything as promise

Everything went great, and we are very satisfied. The architect met with us at our home, and designed our closet. A week or so later they came out to do them work. They arrived on time and were finished in the amount of time estimated by the architect. We were so pleased that we asked them back within weeks to complete our other projects. You can't go wrong with this company.