Aladdin Carpet & Floors

Work proceeded quickly and efficiently, and in less time that anticipated. Crew gave advance notice of their arrival in the morning, and were able to easily move furniture back and forth as needed to complete the job. Results were very impressive overall, including reworking an earlier replacement slat that had popping nail heads. The entire job was completed in less than 2-1/2 days, with the crew returning on the last day to locate furniture in their original locations after the clearcoat had cured overnight. A couple pet stains hidden by a rug were still visible afterward, but now the rug is back in place. Normal treatment would have been to replace the slats, so no issue there.

We were satisfied with the job from the initial visit to completion. Mr. Eddie Davis was able to set up an appointment shortly after I contacted Aladdin's office. I explained that I had purchased the Angie's Big Deal for my daughter who resided in Fairfax, Va. He explained that the initial visit was in order to do an assessment, to take measurements and to write the proposal with estimates. I was very impressed with Mr. Davis. He was punctual, knowledgeable, professional and friendly. He explained in detail what would happen and made some recommendations regarding the repair. The crew arrived on time. They were very professional and efficient and they did an excellent job. They carefully draped the work-area with plastic to avoid getting dust in other parts of the house. We were very pleased with the job which was completed in 1 1/2 days. We received a call the following day from Mr. Davis to see if we were satisfied with the job. I would definitely recommend them to Angie's member and family/friends.

From my first telephone contact to the post-installation follow up, Aladdin was very professional. Their scheduler worked about my travel. Their representative came to my house and offered a limited but good selection of replacement alternatives. The actual installation took less time than originally scheduled. Each appointment was kept at the appointed time. And although my insurance covered the expense, it seemed to me that the price was fair.

We bought a BigDeal for Aladdin and Eddie promptly followed up. We scheduled time for him to come to the house. He did a very thorough walk-through and called back the next day with a date and time that they could come provide the services. The two workers came right on time, did the work to an excellent standard, and left late in the afternoon. We're very happy with how it came out and would certainly use Aladdin again.

They are very reasonable, on time, very punctual and I would rate them excellent on everything as they lived up to it.

We've had several carpet estimates, mostly from Angie's List. The estimate that came in was more than 100% higher than any of the other estimates. All the other estimate were in the $3000-4000 range, but the estimate from Aladdin came back in the $8000-9000 range. Their prices are twice what most of the other carpet companies charge in this area. Our rating on price was therefore F. After our rating was submitted to Angies list, the appraiser called to explain why the estimate was high, and asked us to revise our rating. After eight calls from the appraiser, it was determined that the estimate included premium underpad that was contributing $2,829.66 to the job (ie: without the upgraded underpad, the price would have been 5,689.09). With this clarification, the price rating is being revised from an F, to a D. Our original rating of A for responsiveness, punctuality, and professionalism of the estimator remains unchanged.

I purchased a Big Deal from this company to get 300 sq ft of hardwood floor refinished. The consulatant called right away to set up the appointment, and arrived on time. He took measurements of the two rooms I had in mind, and also measured the adjoining hallway. There were two disappointing suprises with the estimate, and then he broke the law.The first: The cost to actually complete the job was about three times what I paid in the Big Deal. This is from the additional costs to install shoe molding and two transition thresholds. The second: When including the extra square footage for the hallway, he made the statement that he was giving us a deal and only charging $3.99 per sq ft instead of $4.99 per sq ft. When I showed him the text in the Big Deal, which states the cost of the service is normally $1.99 to $3.99 per square foot, he responded with something very vague about the "extra coatings" he was throwing in for us.He then asked for 50% of the cost of the job as a down payment up front, before he wrote a single word in the contract. When I responded that I would never pay 50% of a job up front he said that then we could go by law and pay one third down. That was interesting. I asked more about this law. He couldn't answer anything about it so I looked it up. In Maryland, it's against the law for a contractor to accept more than one-third in advance. (See Maryland Attorney General Site http://www.oag.state.md.us)I asked why he broke the law in my house. He said he was unfamiliar with the law and was doing what he was trained to do and had been doing for N years in business. I said I was now completely uncomfortable that he had broken this apparently basic law, and that he had said $3.99 per sq ft was a "deal." He responded by telling us they were a very good company, they would definitely come in and do the work professionally, etc. We asked him to leave, and have someone else call us because we were too uncomfortable with this exchange. He walked out into our driveway and called the owner of the company, Amir. The consultant handed his cell phone to my husband, who asked Amir to answer the question about why the consultant asked for 50% down, which is against MD state law. No apology. He started to tell a story about how long he'd been in business. My husband asked again. Amir started yelling at him that the job was a modest cost, apparently defending the practice of asking for 50% as reasonable.They are a Maryland Home Improvement Contractor in good standing, and they should know how much they can legally accept up front. We feel very violated. If they'd done the right thing and asked for one third down, the deal would have been done. If they'd apologized about breaking the law, or showed any concern for that, we could've gotten back on track. We will never use this company again and would advise great caution to anyone considering using them. Definitely don't put 50% down up front!

. The purchase process was straight forward once we decided on a pattern and color. Installation was very professional. We were careful to have most belongings removed from the room in advance. We did have a "new carpet" odor for several days which is probably unavoidable. Overall we were very pleased.

see above, al of the information is together.

I am EXTREMELY happy with the quality of installation, the professionalism of the installers, and the quality of the overall product. In short, our carpet looks fantastic. My main concern comes from two miscommunications with the sales staff. At the in home estimate we were told that the top quality carpet and pad would cost $4700. That was a bit more than we wanted to spend and asked to look at other ways to make it cheaper and took a step down on carpet quality (still a high quality product, just not top of the line). We were unclear that our second offer also included a lower quality pad. The price came down to $3700. According to our salesman we were told that this quote included a lower quality pad. A week later they called again to let me know about a private sale and we negotiated the price down to $3500. The final contract did have the lower quality pad listed but I didn't really understand that Sigma 711 was a different product. I was extremely disappointed during installation that the pad was not the antimicrobial hypoallergenic pad that we thought it was and immediately called the salesperson. The cost to add the higher quality pad would be an additional $800. I still can't make sense of this. Our overall cost would have then been $4300 which means that the cost difference between the high quality carpet and the carpet we purchased was 4 cents a square foot! I've worked in sales, I get price bundling and special offers, but this just felt a little smarmy. We went with the lower quality pad because frankly we couldn't afford the other option and the guys had already ripped out all of our old carpet. At several points in our communication with the company I was told that we could pay over 12 months with no interest. I paid half the cost before installation and planned to pay the other half after the holidays which I indicated to the salesman. The week after installation the salesperson called several times but we never connected. I figured that he was calling to check on our opinion of the installation. This week I realized that last month I was charged for the second payment. I assume this is why the salesperson was calling but am extremely frustrated that this was done without even as much as a voice mail; particularly after discussing our intent to pay after the new year exactly one week before being charged the second payment. Fortunately I caught it and paid it before receiving another exorbitant interest charge on the credit card. I'm willing to own a good part of this. I really wish I had asked more questions. I was never crazy about the non-itemized estimates we received and went with them anyway. I later noticed that the sales contract, which was emailed, had the following statement at the bottom "I have read and agreed to the sales and conditions on the reverse side" but the emailed contract was only a page long. I did not get the 12 months no interest agreement anywhere in writing. I took these folks at their word and that is always asking for trouble. If you decide to use this company ask those questions, shop around, get a full contract, and be extremely clear about what you are getting at all points in the sales process.

They had to move a bunch of furniture in order to do the job and they wouldn't do it so we decided to go with someone else.

It went very well. The workers were polite, came on time, cleaned up after themselves and did a superb job. I am very happy with my new floor.

Having used Aladdin for years for carpet and vinyl flooring, I decided due to their customer service, I would try their tile installation crew. Jang and Fred were some of the nicest, most polite guys I've met on job sites in years. They were thoughtful, careful and creative. They did a bang up job, and when I came in to clean up after and noted a couple of items in the late afternoon (toilet tanks running, and sink stopper not functioning), Aladdin had a qualified person back on site the next morning at 8am to fix them. It turns out one of the items was not even their fault. But they fixed it anyway without charge. You may be a little bit more than the average cost for their services, but it's really hard to beat their customer service. In this area, where time is money, I think I end up saving both time and money by using them. They hold themselves accountable for their work and take pride in it. They are good people, good craftsman and a good company.

We are so grateful to Angies list that they helped us find Aladdin Carpets. What a fantastic experience! Bassir, our saleman, came to our home with samples of carpet and padding. He was a true gentleman, very professional yet not pushy at all. He had excellent suggestions and made us feel comfortable about proceeding with this job after having the same carpet for 25 years!! Every step of the way, he was in touch with us, answering all of our questions and reassuring us. The installer, Mike, and his crew had worked together for years so they were like a fine tuned dance company! They moved from room to room and were so organized and professional. I even felt perfectly comfortable to go out and do my errands, coming back hours later to a nearly completed job! That is something I would NEVER ordinarily do but after such wonderful interaction with Bassir, we knew that he would send us equally excellent installation people and they reassured me that everything would be fine and it was true! I have already recommended them to my best friend and will continue recommending them for years to come! Thanks, Bassir, Mike, and the whole crew! Lynne and Dan

I had high hopes for my estimate with Aladdin as part of an insurance claim for water damage to my basement; however, I spent most of the day waiting for the contractor to show up. He did call--three times, in fact, but was wildly off base in each estimated time of arrival. When he did arrive, I told him to turn around and go home. Unless Aladdin is prepared to make amends for this behavior, I'll not use them in the future.

I live in Miami but manage our rental property myself, have for 18 years now, 12 from Miami. I needed to carpet for the 3rd time, but this is the last. I knew I wanted Stain Master, to end the argument. But I had to ask around including here about where to go. Alladin Carpet was the only name that came up repeatedly and positively. I arrived in town, and they were my first stop. While they did not want my shedding German Shepherd in the store, they did realize I needed sound decisions fast. We priced a high end carpet, it was out of my budget. We found a top end pile that was the right color and has enough depth and density to hold up under fairly heavy traffic. The gentleman who measured the property was very kind, as my day got fowled up, but he was there when I was ready, very polite and helpful. We talked about color and cost. He measured in such a way as to allow me the most carpet for the money.The installers were professional, clearly had been working together long enough to have a system. The entire 3 stories, while empty, was indeed done in a day. Since I have a background in all kinds of home repair and construction, I can say they knew what they were doing and did it well and fast.I believe this carpet will stay in place better than the last job. And with Stain Master, I should be able to keep it looking good for at least 10 years now, as a rental....

They are associated with Paul Davis Restoration Company. They handled the tile walls and floors.

We had an appointment for 6pm. We rushed home from work in order to meet with the representative. We call at 6:20pm and the representative says he plans on leaving soon to meet us. Apparently, his manager asked him to come by our house but didn't tell him that we had an actual apointment time and he chose not to ask for the information either. I'm extremely tired of empty promises from contractors and this one did put me over the edge. We told him not to bother to come. According to this company's response on Angie's List, we got a phone call saying that the salesman was sorry he couldn't be there at 6pm, and we agreed to him coming at 6:30. Wow, is that a blatant lie. My husband and I both rushed home for the 6pm meeting so that we could both have input and waited until 6:20 before we called the salesperson and found out he hadn't even left his house. After saying we had a 6pm appointment, the salesman said that the company doesn't even take appointments. Also, we did not get 4-5 calls for a follow-up. We told the follow-up guy that if we wanted to make another appointment, we'd call them and then never called, so no reason for 4-5 follow up calls. After seeing this fantastic tale from this company, we certainly will never use them.

I've worked with Aladdin for years. Nezam treats you like family (the part of the family that you love!). The Aladdin family is responsive, helpful, thoughtful, creative and happy to work within a pre-determined budget. It's a pleasure working with this company and would highly recommend them to anyone interested in high quality work at a very fair price. The customer service and attention to detail is much appreciated.

They did a very good job. They were able to do it without too much destruction of the furniture, which was a real plus. I am going to use them again. I a repeat customer of theirs. The first time they did work for me, they did a good job and that's why I went back to them. They have given me a reasonable price. They haven't done this particular job because of scheduling issues on my end; it's not their fault. I am waiting to have a kitchen remodeled before they do the work.

[This is a REVISED rating.] Aladdin did a good job installing the kitchen floor in 2009 and so I recently called back when we wanted the carpet replaced in the living room and bedroom with a hardwood floor. Over several days I left two messages with the person who had helped with the kitchen. I called the manager when there was no response. He apologized and later said that he had taken steps to correct the situation. We used another company to install the hardwood floor but would consider Aladdin for any future project.

A good experience from start to finish. The whole process went extremely smoothly. Salesman Eddie who came out to measure and provide a quote was professional and friendly and won our confidence. The installation was scheduled for the following week, and the installers (wish I wasn't so forgetful with names so I could compliment them specifically) were prompt, professional and most importantly skilled, and deferred to our preferences while providing guidance when we wanted it. We love our floors and would highly recommend Aladdin.

Excellent, and they kept to the schedule and completion date in spite or our addition of one bathroom to the tile work and their discovery the subfloor in the kitchen and foyer needed to be replaced. They were very clear and informational about the subfloor replacement, and gave us a very good price for the additional work. Otherwise, their work was completely professional, on time and as requested. The result was a very professional job at the prices we agreed to, and they worked with us to keep the price for the work affordable.

On the carpet install we had asked to have one of their better installers. They instead seemed to send a novice crew. While they did install the carpet satisfactorily, they messed up some baseboard in quite a number of places that had been re-painted recently. We had to go through and re-paint all of the baseboard.

They were very good. They followed up on everything. They are a good company. I had a very good first impression with them. They were very helpful, and they did everything we asked. I went with somebody else because of the pricing.