Crest Appliance Repair

Very positive experience.

Called at 9:30 am with a refrigerator that wasn't cooling. He said he'd arrive by 11 am, and he did. The problem was assessed within 30 minutes, and the repair was completed by 12 noon. Great experience.

Called in the morning to repair a leaking washing machine that was 12 years old. Mr. Rubin was able to come by my house in the early afternoon that day. He quickly identified the problem, showed me what was going wrong, and it was clear that the machine had to be replaced. I was charged the service call. Very personable, very courteous and professional. Will use this service again when needed.

After our washing machine began making a grinding noise during a load, I called Crest Appliance Repair based on the Angie's List comments. Mr. Gilbert Rubin committed to an appointment only 2 hours later! And then, as he left his previous appointment, he called to tell me that it took 30 minutes longer than expected but that he was on his way - a really courteous gesture. After arriving, he had the machine apart and the failed component identified and replaced very quickly. Outstanding service all around!

I opened my nine-year-old side-by-side and discovered that the refrigerated compartment was warmer than it should have been and that the raspberries in the freezer section were already completely defrosted. Help! I grabbed a basket and moved all the still-frozen food to my back-up freezer, and then I got on Angie's List and decided to call Crest Appliance. Mr. Rubin checked his schedule, said that he could be at my house in about an hour and asked some questions (make and model, what I was seeing/hearing, etc) so that he could make sure that he had proper parts in his truck. An hour?! I had been expecting to hear that it would be the end of the day...or even the next day. When he arrived, he described each of the three diagnostic tests that he was going to perform and what they were going to tell him, what the cost would be if the problem could be corrected by replacing a part, and why, if the problem was a frozen compressor, the only feasible option would be a new refrigerator. The refrigerator got a 'Pass" on the first two tests (good news), and the third revealed the problem: the relay was as dead as the proverbial doornail. A trip to the truck and a couple of connections later, my old refrigerator had a new relay that Mr. Rubin promised was rugged enough to bring Dracula back to life. He plugged the refrigerator in, and it instantly started humming away. By the time he had pushed it back into place, the refrigerant line was already frosty, and I was back in business. As he was leaving, he said that he would give me a call later in the day to check up on it, at which time I was able to report that I had returned the food to the refrigerator and that the temperatures were all holding. I can't say enough about how glad I am that I called Crest--there are a lot of good repair services out there, I know. But it is the less common things that make the difference for me. I really appreciate it when a repair person actually talks to me about what's going on and gives me a thorough answer if I have a question. And the follow-up call? I don't think that that's ever happened before. The next time that I need any appliance services, Crest will be the company that I call.

My first phone call was to receive an estimate on the service call. Gilbert was polite and asked all of the right questions. I didn't have all of the answers for him at the time but promised to call back in the evening once I was home and in front of the range. He helped me to locate the model number and ran through several different tests on the phone to try and narrow down the issue. He wanted to make sure that he had as much information as possible so that when he came out he would be as prepared as possible. He arrived on time and within just a few minutes he had my oven apart, the problem identified and was heading out to his van to retrieve a replacement part. Once he had everything put back together, he tested the oven to make sure that everything was back in working order. It was truly a pleasure working with him and I will certainly keep his number handy in case I need him for something else.

Excellent!!! Mr. Rubin even followed up with a call the next day to make sure that the ice maker was working. He was and has been working fine since.

I called and Mr. Rubin happened to be in the area. He was at the house10 minutes after I called and the dryer was fixed 15 minutes later. This was the fastest service I have ever experienced. Couldn't be happier with the experience.

He was on time, knew exactly what was wrong and had it fixed in minutes. The price was great. I would call them again in a heartbeat!

My first experience - the electric dryer that stopped working. He came the very next day - part in hand and in less than an hour - the dryer was working great - yet again. This in combination - with Gilbert Rubin's sense of humor, stories and friendliness made us immediately know - if we had another problem - he would be the guy to call. ,Ten days later, my stove's electrical element blew up. I called on a Saturday - he answered the phone - said the warehouse was moving its location after 26 years - argh. He said he would call as soon as they were back open for business. Tuesday morning I got a text that they were back in business and could he come at 12 noon. Prompt as usual - he brought the part, his humor, his stories and quickly replaced the broken part, checked the wattage to make sure it was not getting too much. He than brought up his IPad - gave me some usefull sites........ So now he is Gilbert and the guy to call. Over and above the average - and a credit to his industry.

I used Crest Repair a few months ago when my dryer stopped working. So when I got the panicked yell from my wife that the oven wasn't working, I knew who I would be calling. Since it was late on a Sunday, I figured it wasn't worth calling then, but I took a few pictures so Mr. Rubin could identify the oven, and emailed them to him, telling him I would be calling the next morning. When I got up and checked my email, he already contacted me, telling me about the oven, and that it was 30-40 years old! He said the cost to repair it would most likely be more than the oven was worth. I told my wife it was time to start looking for a new oven. However, he also told me to give him a call when I had a chance. When I talked to him on the phone, he gave me several things I should try to do, to see if I could get the oven working again. When I had a chance, I got back to the oven, tried poking and prodding around at all the various things that he suggested, and suddenly the oven light went on!!! My wife was out with the kids at that point, so I quickly threw some stuff in the oven for dinner, and when she came back, told her that I had a big surprise. When she walked in the kitchen and saw the food cooking, she was delighted. We just recently had to buy a new furnace (that review is coming) so didn't want to have to oven shop yet. This will give us a little bit of breathing time, and hopefully later in the year we'll be able to replace the oven without having to rush it. As I said in my previous review, I happily recommend Crest to anyone who needs repair service!

Called by mistake and was still offered great advice on how to fix it myself.

Gilbert Rubin is extremely professional. We initially used him to look at a dishwasher that stopped working. He told us the fee foe examining this appliance when we made the appointment. He arrived on time. Spent nearly two hours diagnosing the problem and trying alternative repairs before concluding that a motherboard part was needed. After weighing the alternatives we decided to scrap this dishwasher and purchase a new one. We contacted Mr. Rubin a second time in November 2012. The door latch on our drying was no longer operating correctly. He described a simple repair I could try, and said that if that didn't work to give him a call back. His suggestion worked. There was no charge for his honest advice.

It went very well. If I had not called him, I would not had know to call a plumber. Shortly after this call, I bought a new refrigerator. Without getting the pipe fixed first, when the refrigerator arrived the company could not have completed the installment. Instead, the installation went very smoothly.

So my dryer stopped working. Press the start button, and nothing at all. *Sigh* I looked up on the internet about things to check for to try to figure out the problem. I pulled the dryer away from the wall to check a few things out, and in the process pulled out the metal hose that vents the exhaust air outside. *Groan* Okay, forget this, I'm looking for someone who knows what he's doing! I went to Angie's List and looked at a few companies. Crest is local to me, and the reviews all look good. I called them up as soon as they opened in the morning. They were able to send a technician to me before lunch! Gilbert Rubin arrived and immediately starting checking out the various knick-knacks on the dryer. He asked me if I took anything apart already. No, honest, after I pulled it out, I stopped there! (I'm not sure he completely believed me though). While he was testing things, he explained what he was doing and how the parts were supposed to work. Finally he opened up another compartment, and after checking a few more things, saw the broken belt sitting back there. Ah, that's what it was. None of the "check it yourself" things I saw on the internet covered this anyway. Mr. Rubin had a replacement in his van and soon had the dryer dismantled and the belt replaced. After he put it back together again, I went to reattach the metal hose that I popped out before. Ugh, I found a hole in it, about 4 fingers wide! No wonder there's a lot of lint back there! Mr. Rubin had some new hose in his van and was able to replace it for me much more easily than I would have been able to figure out how to do by myself. He also showed me how to rebalance the washing machine after we moved it around (something I didn't even know needed to be done). I happily recommend Crest to anyone who needs repair service!

Gil came to the house at our convenience and did the needed repair in a very short time. We have been extremely pleased with this service.

Our washing machine broke down at the worst time. I called at 6 PM and was so happy that someone answered the phone. I was stunned that he actually was willing to problem solve with me on the phone. In the end it was determined that it would cost more to fix my machine than to buy another. So unfortunately I had to get a new washer. But I saved a diagnostic and trip fee! What a great company! I plan to use them in the future.

He gave us the basic information on how the freezer works that we were not aware of. I think that was very helpful for us so that in the future we will know what to do when a similar issue comes up.

Gilbert Rubin came the morning after we called. He arrived promptly at 10am. He was very courteous and professional and had my refrigerator working within an hour. He cleaned everything up before he left. He even spent time looking up information for me about another appliance. He was very helpful. He also called back that evening to make sure the refrigerator was working. I would recommend him highly.

Went great overall. I was happy that I was able to get an appointment the same morning I called. He was on time and patient as I dealt with my overexcited dogs. He completed the work in a timely fashion and took the time to double check that everything was in good working order. If I have any more appliance problems I will call them first.

It was completed in a matter of minutes and has worked perfectly ever since.

My mother found Crest Appliance on Angie's List and recommended them to me. Our refrigerator was acting up and not staying cold. The freezer was cool but not keeping things frozen. I called Crest and explained the situation. The Technician walked me through a few things on the phone (like checking the ice maker) before determining what he thought was wrong and telling me he could come out that afternoon. He arrived a few hours later and after inspecting the unit, determined he needed to empty the freezer to remove the back panel. He asked if I had a cooler and helped me unload all the food items into the cooler and even carried it to the garage for me so it wouldn't scratch my hardwood floors. After removing the back panel he showed me how the unit was completely frozen over inside and explained to me how the freezer is what keeps the refrigerator cool and since the unit was frozen it couldn't regulate the temperature. He then took a hair dryer and screwdriver to the ice to clean it out. Knowing this would cause quite a mess he asked for towels ahead of time and covered the floor to keep is dry and protected. After the ice was removed he replaced the broken part, put the panel back on and helped to restock the freezer. He was extremely helpful, prepared, knowledgeable and courteous. I appreciated his respect of my property and helping me preserve and protect it. I contacted Crest Appliance about 5 months later when my ice maker was not working (it had not been working for some time before I had them come out for the freezer and we were hoping by "unclogging" the inside of the freezer it would help the ice maker to work again.) Once again he walked me through a few steps over the phone and was able to determine what was wrong and gave me an estimate as to how much it would cost to fix. Due to the part that was broken it was going to be a costly repair. After putting money into the unit once before my Husband and I determined the unit would be better off replaced then repairing over and over. Once we made this decision I called Crest to let him know. He was very understanding on the phone and even told me he completely understood our reasoning. It was nice that he seems knowledgeable enough to not waste time or money on an in-home consultation and that there was no pressure to go through with the repair. As it turns out my Husband and I still have the same unit without having done any more repairs since the new fridge/freezer we want it quite expensive. If we decide to continue to keep our current refrigerator I wouldn't hesitate for a second to call Crest if we need further repairs.

He responded promptly to my call. He was on time and very courteous. After diagnosing the problem, he made the repair. He even called later that day to make sure the ice maker was operating properly.

He called us and asked all the right questions. When we told him what brand the appliance was, he told us he could come out and fix it if we wanted, but it was cheaper to replace it.

Crest was very prompt and courteous. We had a refrigerator that stopped working and Crest came out to see if it could be repaired. I felt they were very honest and pleasant to deal with. I would use again.