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Geek Squad - Best Buy

Stereo and Home Theater Systems, Computer Repair, TV Repair,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.736 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
6%
3
3%
2
8%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 26-36 of 36 reviews

Mark A.
10/2015
5.0
home theater design
  + -1 more
Everything went well.
Description of Work: Uninstall a 65" TV, hook up cables and remount on wall. Hook up cables on two other tv's.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Chang-Kai L.
10/2015
5.0
home theater design
  + -1 more
Very well
Description of Work: Mount 2 TV on the wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Malcolm S.
09/2015
5.0
computer repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$150

Emil R.
09/2015
5.0
home theater design
  + -1 more
See above.
Description of Work: All Geek Squad service was done via telephone and remote access to my PC. Once I had contacted GS, I was instructed to go to a website, run a small application, and enter a key number given me via the telecom. Then, the GS tech took over my PC and worked on it for well over an hour. All problems reported at the time were fixed and several others of which I was not aware also were fixed. As a bonus, I did not need to remain at my PC during the repairs. Great customer service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian M.
08/2015
2.0
home theater design
  + -1 more
.
Description of Work: Clueless tech. Waste of my time.

Rating CategoryRating out of 5
quality
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0


KATHY R.
04/2012
5.0
tv repair, computer repair
  + 0 more
I think that anything that is technology that you need to have set up or repaired they are the best to use.
Description of Work: They come to my house for any repairs for technology.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanne A.
02/2012
4.0
computer repair
  + -1 more
They resolved my issues. They were very helpful.
Description of Work: They did some computer work for me.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert P.
07/2008
2.0
computer repair
  + -1 more
Whatever they did to fix it didn't hold. The whole computer stopped working because of it. The individual seemed professional at the time but we couldn't get them back out to fulfill their guarantee when it stopped working. They didn't fix the problem.
Description of Work: They were fixing some problems on the computer system. The printer was not working.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


12/2005
5.0
computer repair
  + -1 more
MY WIFE WAS HAPPY, SO I GUESS THEY DID ALL RIGHT. SHE WAS HAPPY WITH THE PRICE. THEY CAME ON TIME, THERE WAS NO MESS; THEY PUT EVERYTHING BACK WHERE IT BELONGED.
Description of Work: THEY GOT VIRUSES OUT OF OUR COMPUTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

09/2005
4.0
computer repair
  + -1 more
WHILE THEY WERE OUT HERE IT SEEMED TO GO WELL, BUT ONCE THE REPAIR WAS COMPLETED THE SAME PROBLEM REAPPEARED WITHIN A MONTH. I HAVE CONTACTED THE COMPANY, BUT THERE HAS NOT BEEN A RESOLUTION AS OF YET.
Description of Work: COMPUTER REPAIR-ISSUES WITH BOOTING UP.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

DENISE B.
03/2005
5.0
MY OVERALL EXPERIENCE WITH THE PEOPLE AT BEST BUY WAS EXCELLENT. THE SALES ASSOCIATES WHO HELPED ME WITH THIS PURCHASE WERE EXTREMELY KNOWLEDGEABLE. AFTER THE SALE THEY WERE HELPFUL IN GETTING THE UNIT SET-UP AND WORKING.
Description of Work: PURCHASE OF A TIVO DIGITAL RECORDING SYSTEM FOR MY HOME ENTERTAINMENT SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1
    • 2(current)

Contact information

14160 Baltimore Ave, Laurel, MD 20707

www.geeksquad.com/repair

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
Computer Repair,
TV Repair,
Electronic Gadget Repair,
TV Sales,
Computer Sales,
Appliance Sales and Installation,
Camera Repair,
Auto Radio Service,
Appliance Repair

FAQ

Geek Squad - Best Buy is currently rated 4.7 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Contact information

14160 Baltimore Ave, Laurel, MD 20707

www.geeksquad.com/repair