Fred C Johnson Co

I am so glad I used Fred C Johnson - I got more for my money than the others offered. They were very professional. Will refer them to family and friends.

He came on time, he did the work, he left without making a mess. Excellent.

They were timely. In fact they called to see if they could come earlier. They were fast and they were just perfect.

We were very happy with this company. They were the quickest to respond with an estimate (same day as I called). Their price was better than another small company and much better than Sears (which was ridiculous). I checked Home Depot, but it was too impersonal - I would have had to buy the doors then get hooked up with an installer. These guys were prompt, tidy and did good work. No problems at all.

Smooth and excellent from start to finish, trustworthy and kind workmen.

EXCELLENT! They were prompt, only took 20 minutes to do all the work. Lubricating the track was not requested but very appreciated. The door is so quiet now going up and down -- I don't think it was that quiet when it was first installed. VERY PLEASED with their work.

The sales rep responded on time and was very helpful in answering all of my questions and in guiding me toward the door that meets my needs. The installers showed up on time to do the work and were very professional, even sweeping up after themselves. The door is beautiful, and I am very satisfied.

We found them very professional and thorough. We actually went to their place to see, it's very nice and the person who we dealt with was very helpful. He was very clear about everything and he came out when he said he was going to be here. He really knew his stuff and explained a lot of different things. He showed us two different brands and explained the differences. They came on time, installed it and left everything fine. We were very happy with the whole thing.

Fred C Johnson Co Inc Garage Doors they were ok , initially they took lot of time but they finished the job well.

They have a showroom to look at doors.

Called and left a message on Sunday late afternoon because our garage door spring broke. They called back Monday morning and were at our home to fix it before 11am. Very quick service, good price.

We called Fred C. Johnson Co. to get an estimate for replacement of 2 garage doors and 2 openers. Bob Swigert, Sales rep. came on time to give an estimate. He was very knowledgeable and made some practical suggestions. The price was reasonable (we chose the door with insulation). The technician also came on time. He did a very good job with the installation. He discovered a problem with the old door installation and fixed it. We are very pleased with the overall service

I used the company's web site to submit a service request, but ended up calling the company directly after I didn't receive a reply. I was able to schedule an appointment for later in the week to have two sets of springs replaced in existing garage doors, and to install safety cables through the springs. The workers replaced the cables at a price that seemed fair, and then pointed out some potential problems with the older garage doors that might need addressing in the future. I thought the work had been done well.. for about 24 hours. The next day, I had a different company come out to install two brand new garage door openers (a sub-contractor of Sears). About 2 minutes into their work, they called me over and asked whether the springs had recently been replaced. They then demonstrated that the springs installed by Fred C. Johnson Co. were way too strong for my garage doors -- upon disengaging the existing garage door openers, it was almost impossible to pull the garage doors down to the ground. Once pulled down to the ground, the doors flew open on their own with incredible force. "I cannot believe they did this," the Sears contractor said. "This will quickly burn out the motors on your garage door openers. You need to call them immediately; we're not touching this until it's fixed." So, I called Fred C. Johnson Co. and explained the situation. They sent out a different crew within an hour or two, verified that the wrong springs had been installed, and installed the correct springs. The Sears contractor wasn't able to stick around, so I had to stay home from work another day to have them return and install the new openers -- an inconvenience to be sure. If I hadn't disengaged the garage door openers after the new springs were installed, I might not have noticed the problem for months -- only after it had destroyed the openers or damaged the doors. The Sears contractor suggested that the original Fred C. Johnson crew probably didn't have the right springs in their truck, and decided to sneak the wrong springs in rather than making a trip to fetch the right ones, trusting that I'd never notice. The Sears contractor said there was no reasonable explanation for this kind of error. He also thought some old pulleys should have been replaced at the same time as the springs -- something he said he does by default when replacing springs. In the end, Fred C. Johnson Co. corrected the problem, and if the correct springs had been used in the first place, the price would have been reasonable and I would have been very satisfied. But there's no excuse for installing improper springs. I'm not a garage door expert but the problem was immediately obvious to me as soon as I tried manually closing one of the doors. Based on that alone, I can't recommend this company. If you have your springs replaced (by *any* company), I would recommend disengaging your garage door opener and ensuring that the door closes smoothly by hand and stays down when you reach the ground. If it flies back open on its own, the springs are too strong. If the garage door opener is attached, you might not notice this, but it will put enormous strain on its motors.

In both cases, when we called them initially and then we called them back. They were very prompt in responding to our calls. Two gentlemen who came out were very professional. They did the work without any issues or complaints. They were very timely. We were very pleased with their service overall.

We were very pleased with Fred C Johnson Co Inc Garage Doors Company. They were prompt. They were very quick. They gave us good suggestions on maintenance of the doors. Their price was good.

One of our garage doors had wires hanging down on both sides. I called to see if Fred C Johnson Co Inc Garage Doors could give me an estimate on the repair. The woman I spoke with was very nice and gave me a quote for 1 hour of service and travel. She was able to get someone to my house the same afternoon. The tech came out and realized the spring was broken. They didn't have the part in stock but was able to call while on location to confirm they would have the part the next day and gave me the price while he was on the phone with the office so there was no surprises the next day. While standing in my garage the tech also confirmed his availability to come out the following morning and said I would only be charged the travel and repair fee for the day the doors were fixed. They came out, as promised, on time the following day and replaced the springs for both of my doors. I was given a bill for the travel and 1 hour of service as stated on my initial phone call as well as the price of the two springs the tech had called for....there was no additional surprises! Now my doors are in working order with no fear of them falling! I had an excellent experience.

Someone pulled into the garage with their truck and the truck was a little wider than the garage door and ran into the track.

Called in the morning and the technicians arrived two hours later. The work was finished in less than an hour. Much faster than I expected. I will use this company again.

As my wife left for an errand on a Monday night, we heard a loud bang in the garage. We couldn't tell what it was at first, until we tried to open the garage door and nothing happened. It turned out that loud bang was the torsion spring above the door. After considering doing the repair myself, I instead contacted a company an acquaintance of mine recently used, Overhead Door of Baltimore. Don't bother calling these guys, they're terrible. After my debacle with Overhead Door, I called Fred C. Johnson. These guys were on the ball. The had someone come out the very next day. The tech arrived within the scheduled repair window and was done in about an hour. He had the part he needed to do the repair in his truck, and he even went above and beyond and fixed something else associated with the garage door without being asked. These folks get it: Good customer service goes a long way, at least in my book. I would definitely call them again if I needed my garage door serviced.

I would have taken care of this myself but just has knee surgery and decided to use Angie's List. Called the Angie's List highly rated Fred Johnson Garage doors Co. They came out next day. Took care of the problem quickly and DID NOT CHARGE ME as said it was a simple fix. Are they a class act or what!!! Thanks Angie's List.

Neighbor recommended, and they had high marks on Angie's list, so I called for an estimate. Joe S. was extremely knowledgable and seemed to know exactly what I wanted before I could even tell him. He was able to provide an estimate over the phone and it was actually less than what I thought it would be. Didn't even bother to seek other estimates. I had to delay installation by a week and it was not a problem for them at all. Rick handled the installation. He arrived on time and was finished in less than half a day. Rick explained all of the features for the remote controls and keypads. Very professional. Extremely satisfied with the experience from start to finish.

They came when they said they would and performed the work as stated. Two weeks after the installed the door, it seemed as if they were sticking, when I called in to inform them of this, they sent someone out two days later to look at it. They were very responsive and had a fair price.

What can I say? I heard a loud bang and thought the house had been hit by a truck. Turns out it was a garage door spring breaking. The car was in the garage. Turned to Angie's list, made one phone call to Fred C Johnson and within an hour, they were at my house and both springs had been replaced, all parts inspected and lubed, door tested and they were off. You just don't get service like this very often. They also documented all of the information about both the garage door and the opener, in case we need anything else later on, the office will have all the information. What a pleasure. What could have made for a very bad day, turned out to be just a little bump along the way thanks to Fred C Johnson.

Excellent experience. Serviceman arrived a bit outside of time window, but that was no big deal to me. Garage door kept getting stuck about 6 inches off the floor. Serviceman adjusted sensitivity on motor and I've had no problems since.

Very prompt in responding to request for estimate. Good selection of doors available. Work was able to be scheduled on the day of the estimate.Service person was timely, very professional and completed the installation in a timely fashion. There was a very small problem with the new door, and they immediately send out a technician to correct. I am very pleased with their service and would highly recommend this company.