Perry Moving & Storage

The movers showed up on time, they worked quickly and efficiently--they almost beat me to the new house by driving so fast. It was clear that they didn't want to waste a moment. When some shelving hardware from a bookcase went missing, our rep purchase new hardware that evening and dropped it off the next morning.

Fantastic move. No damages to house or furniture. Courteous crew. Conscientious and hard-working.

Issue #1: On the day of the delivery, the Perry workers were plagued by bees emanating from the pods. There are no bees in this area before or since the delivery. Also, I noted while unpacking that candles were melted. By 8/13, I had become very ill and reported to Rich Perry that the boxes and other belongings reeked of mold. I was unable to work. Rich visited and sniffed a closet and said it only smelled like new paint and drywall. Becoming more ill, I hired a Certified Master Inspector to collect/analyze samples for $850. The toxin was identified as elevated levels of Stachybotrys. There is an extensive protocol for reparation involving the disposal of most items. The loss exceeds $40,000. In addition, the estimate from the reparation company is $9,000 and I am unable to live in my new house. (The CMI determined that the mold indeed is coming from the items in storage and not from the house.) I have missed a month of work (~$10,000) being diagnosed with extreme mold exposure. Perry is not helping nor is his insurance company responding. They have dragged me around and their insurance broker wrote the following, "Please do not email us any more there is nothing more we can do. You need to go through your insurance carrier (who does not cover this). In another email he wrote, "Again please do not email me!" I had a reasonable expectation that they would return my items in a livable condition that would not make my house uninhabitable and me severely ill. Lab/medical reports are available. Issue #2: When the workers came to pick up the furniture on 3/26, one of them asked me to sign an "Addendum to Storage Contract", stating that I would agree to Arbitrate and Dispute and indemnify Perry against court costs and attorney fees. He threatened to not move me if I didn't sign it, and I was obligated to be out of my house that week. I called their office and told them I would not sign it. Rich Perry arrived at the end of the move and also tried to get me to sign the form. I did not. He asked me to send it in after I was settled in my temporary quarters. I told him it was unfair for him to ask me to sign such a document at the moment I was most vulnerable. We had agreed to our contract weeks ahead of time. Issue #3: I changed the date of the arrival of the furniture to 9 AM on Saturday 7/21/12. I bought donuts for the workers and anticipated their arrival. By 11 AM, I called Rich Perry who told me I was on the schedule for Monday. Showing up two days late was a great inconvenience and I had to take time off work to accommodate them. I do not have a dispute with items #2 and #3, but I want to point out that every aspect of this move was unacceptable.) Additional 9/13/2012: I have provided over 50 pages of documents. Including an analysis report from Certified Lab that identified that toxin Stachybotrys (Toxic Black Mold) and another a protocol for reparation which is a document to assess exactly how to clean this toxin from my house. Update: I sent the following email to Rich Perry, President of PM&S yesterday (10/10/12) at 11:45 AM and have not heard a response. Rich, I assume you are in possession of all correspondence/documents that have passed between me and Hanover?s agents over the past weeks. There is the matter of non-?goods? items to attend to and it looks like it will have to be resolved directly between your company and me since your insurance company stated they have no liability other than the goods. These costs include: Professional reparation of my house due to contamination from the items that were in your storage facility - $9,000.Medical.Loss of income.CMI and lab reports, further testing.Cleaning equipment purchased to try to make my house livable. Unless you wish to discuss how to resolve this portion of my claim, I am going to pursue action against you for these items and any portion of my claim with Hanover that they do not cover, as that information becomes available. The need for reparation is immediate, as I am still suffering from symptoms of exposure. The removal of affected property and my efforts to clean my house have definitely helped, but not totally eradicated the problem. I need professional help. Please let me know if you wish to discuss this, otherwise I will pursue action.

It went as smoothly as moving can go.

They were courteous, hard working, organized, and fit me into their schedule on short notice. It was a wonderful experience and they were reasonably priced. My only complaint was they arrived at 730PM and did not finish until 330AM. Other than that, everything was great.

The movers arrived prior to the actual scheduled time and rolled out sheeting ove rthe carpets and covered the wood flooring. They went methodicall from room to room and ensured nothing was missed. Each item was checked off prior to loading on the truck. At the destination all items were unwrapped and positioned in the correct room. The boxes were taken prior to their departure.

The team from Perry Movers arrived on time. Each member introduced himself. They asked for a tour of the home and began work. They worked diligently and with care. Nothing was broken, no walls were damaged. They brought a team of 5 people with 2 trucks, which was perfect for our move. After everything was packed in the trucks, we did an inspection of the home to make sure they got everything. After arriving in the new home, they asked for a tour there and where everything would be placed. All boxes and furniture was placed correctly in the new home. Again, nothing was broken and no walls were damaged. They did an awesome job!

Everything went better than anticipated. We moved from a very small 2-story. The movers did unfortunately damage a wall in trying to get a very large piece of furniture thru a very narrow accessway, but they immediately had someone come repair the damage. We could not have asked for better service. The movers were very attentive to our needs and listened to our concerns and desires. The moving personnel worked hard the entire time. As a result, the final cost was lower than the estimated cost. We highly recommend them!

I thought they were a bit over priced. I was unable to finish packing what I wanted to pack, so they helped me do to make sure everything was done. I think the hourly rate is high, but that's my opinion. They were there when they said they would be and did a fine job packing my stuff. The head of the crew spent too much time on his cell phone dealing with personal business, leaving the other two to do most of the work. Overall I was satisfied with the job they did, it just cost me $400 more then I thought it would.

I contacted Perry Moving because they came highly recommended by Angie's List and personally. I was told that one of the Perry brothers would come out to my home at an appointed time. The office called back to tell me it would be the other Perry brother that would make the appointment. In the end it was actually another person who came. Diana arrived on May 4, 2011 and went through our home and filled out a form estimating all the furniture, containers needed, and weight. I asked to schedule the move for June 20, 2011. A few days later I was told they could not make that move. Then I received a phone call that there was a miscommunication in the office. They thought my move was for May. I hadn't moved in 30 years and was not familiar with the process. There was no schedule of packing or loading, to my knowledge. Everything was scheduled for June 20th. I wasn't told of any pre-packing and understood it would all be done the same day. Thursday before the move I received a phone call that packers would be coming on Friday. There were 2 packers who arrived on Friday and worked for about 6 hours. They said they would not be returning because they were going on vacation. Saturday morning 1 packer showed up and worked for about 8 hours. There was a lot of packing left to be done before the move. The movers and I ended up finishing the packing. When the movers drove up on Monday morning they shouted from the truck that I had to move my car from the driveway. It was parked to the side of the driveway and was not in the way. I asked why it needed to be removed and was told it would cost more money because they would have to walk farther. The car was removed and the truck remained in the road. The movers were good about moving some problematic pieces. After everything was loaded from the house, I drove my car and they followed me to the storage unit. There was not much in the storage unit and it didn't take them long to store everything on 2 trucks until Wednesday morning. The elevator was reserved for them and moved us in to the 2 bedroom condo and storage garage. I was presented with a bill which was definitely more than the estimate. I later realized it was 25% more than the estimate. In unpacking boxes I found that many were unlabeled. There were broken items and scratches on furniture. Overall the communication and cost of the move were not satisfactory. I discovered that movers overbook during this high season and it was apparent in my move that they were short staffed. Perhaps my expectations were too high for such a highly recommended company.

The four guys who came were courteous and diligent about blanketing and/or wrapping all of the furniture, including several antiques. It was an incredibly hot day (95+ degrees) and these guys worked non-stop, only taking short water breaks. They unloaded our things just as efficiently as they loaded them and always asked where something should go if it was unlabeled. Scheduling the estimate visit and the actual move date was easy and their price was comparable to other quotes we got. Would definitely use them again.

The service was good. They came into my home and gave me an estimate. It’s a family owned business. They called me ahead of time to tell me they were on their way. It was nice to know ahead of time. I was charged a four hour flat rate. I was a little disappointed I had to pay an additional thirty minute drive time I didn’t use up the four hours.

From the moment we got the estimate from Steve in Maryland , to the moment the movers left our home in Florida, everything went extremely smoothly. The price we were given was "all inclusive" and there were no additional fees for additional weight or packing or hourly charges that some of the other movers were charging for. As mentioned, Steve kindly brought me additional boxes as needed and came back the week of the move to make sure I was prepared and ready to go. The movers on both sides of the transfer were very hard workers and were extremely professional. They seemed to have a good rapport with each other and worked seamlessly together. Once in Florida, the new crew of movers was just as nice and hard working and professional as the original crew. They helped to hook up things for us and even offered some pointers as we were installing a new mailbox on the property. From beginning to end, this was a smooth transition. I would HIGHLY recommend Perry Moving & Storage to anyone looking for a hassle free moving experience.

Went great! They thoroughly and professionally wrapped our items then moved them out and relocated the items, without damage to walls or furniture.

It went very well. They arrived on time, and helped us pack whatever we haven't placed in boxes.we strongly recommend this service.

They were very professional, responsive, well-organized and careful.

I called for a moving estimate in December, which was promptly provided. I arranged for packers in late February. They arrived on time, ready to work. They were efficient and got the work done in the time they said it would take. The following day, they moved my goods into a semi-truck for moving half way across the country. Because packing had gone so well the previous day, the loading was quick and painless. Two ot the crew drove the truck to my new destination. In addition, they arranged for my shipment to arrive when I requested it, as I needed a delay of a couple of days. When my shipment arrived at my new home, the two-man crew remained until everything that I requested had been completed. They were polite, professional and very, very experience. They were completely accurate with the manifest they prepared and everything I shipped arrived in great condition. Nothing broken at all.

They were efficient everywhere. They were very easy to get a hold of, very nice, very supportive. They showed up on time. Took very good care of all my possessions. They men couldn't have been nicer.

Moved us from a house in Baltimore, into storage for 3 weeks then to a house in Arnold. Very courteous and professional. Detail oriented with inventory. Excellent experience.

I wish there was a rating above "A" - that's how good they all were. Dave on the phone was professional and courteous, Diana was like my personal guardian angel - very knowledgeable and kind, and all the packers & movers were wonderful (Kenny, Tonya, Doug, Eric, Nelson, and Joey - I hope I got everyone's name right). We wanted to move as soon as possible, and they were able to work us into their schedule so we could move quickly. There was a lot of work for my move - a long day of packing & another long day to move; so I feel the price was better than reasonable (I have paid more and gotten less from other companies). My house looked like something out of the tv show "Hoarders" but everyone was professional, efficient, friendly and compassionate. It was complicated by the fact that we were splitting two households, but there were no problems, only solutions. I have had some very bad experiences with other movers (one was a national chain) and this has been a very stressful year for my family so I was dreading dealing with the move. But the comradery and skill of the workers made everything easy for me. In addition to the outstanding service we received, they were kind to my ten-year-old daughter, who like all kids, has a knack for being underfoot. (They didn't miss a beat, even when she was "attacking" them with her toy alligator!). All in all, they turned something I was apprehensive about into a surprisingly pleasant experience.

They did a fabulous job. They were timely, friendly, and careful. They were good all the way around and I would recommend them.

They were absolutely fabulous to work with. I would highly recommend them. Their price was competitive. They went above and beyond.

They were all professional and friendly. From the person on the phone to who delivered the things. They were careful, everything arrived and was not damaged. I would used them again. There were a couple of heavy large pieces that I don't think anyone else was able to maneuver to get them into the home. They really took their time.

The men showed up on time and got right to work. I was most impressed with the pace they started and thought "we'll see how they do in a few hours" I was amazed - They kept the pace up ALL DAY - so much that the estimated 11 hour move was reduced to 9 hours - a significant savings. I don't want to focus solely on speed, because along with that, they used the utmost care as they picked up, moved and setup everything. whether it was a small chair or our large upright piano, the item was set gently in place. We had most items already boxed, but they covered all the furniture in individual blankets as they moved it. I cannot say how much I was impressed. The team was polite, courteous and went the extra mile in everything they did. I manage a business and I know what good workers look like and these men were exceptional. I don't give out recommendations too freely, but I have no reservations about recommending this company. If you are moving, this is the outfit to use.

They arrived at the house where there were items to be packed and moved to the new house. They were very professional, friendly, and efficient. They packed up items that were still remaining to be packed, they moved furniture and boxes to new house and unpacked all. They also unpacked two large PODS of stuff. They worked hard and steady the entire time with a friendly attitude. They put everything where I asked them to put it - which was great because at the time I was seeing a physical therapist for my back and couldn't help at all. It was a long day and they stayed professional and worked hard throughout. I would use this company again.