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Royal Flush Cleaning Inc

House Cleaning, Lawn and Yard Work, Landscaping,

About us

Royal Flush is a family owned & operated customized housecleaning service, since 1985, serving Montgomery Co, Frederick, Hagerstown and NW DC. Our trained ace teams professionally clean your home, with an experienced English speaking supervisor on every team. The duo Queen of hearts management team, Patricia and Sandy, are accommodating and responsive. Upon request, we use green products, at no additional cost. Additional email - pat@royalflushcleaning.com. Additional phone number - (240) 477-6745. Additional address PO Box 2367 Hagerstown, MD 21741. Bio Rich Green Care is our Outdoor Landscape Division, a premier landscape service!

Business highlights

40 years of trusted experience

Services we offer

Housecleaning, Floor Cleaning, Window Cleaning.

Services we don't offer

Move Out Cleanings.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.5303 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
17%
3
8%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.4
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.5
Showing 76-100 of 303 reviews

Chris D.
08/2013
5.0
house cleaning
  + -1 more
That was awesome. It was a good quality and they were very thorough. They were on time. They were good.
Description of Work: I purchased a big deal with Royal Flush Cleaning Inc for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

LORITA M.
08/2013
5.0
house cleaning
  + -1 more
It was an Angie's List Big Deal that we purchased. It was fine.
Description of Work: We used Royal Flush Cleaning for whole house deep housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Aurelius G.
07/2013
4.0
house cleaning
  + -1 more
The ladies were pleasant enough, but after they left, it was difficult to tell that they'd actually cleaned anything. Also, I think we may have had a language/communication problem: there was an area I wanted them to vacuum which they did not do.
Description of Work: Cleaned kitchen/living room/dining room/master bath/hallway

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Pat E.
07/2013
5.0
house cleaning
  + -1 more
It was fine. Two people came to do the work.
Description of Work: They did some housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Jill P.
07/2013
4.0
house cleaning
  + -1 more
They were just fine! They missed a few stink bugs in the master bathroom and bedroom and I had everything put away in there to make things easier so they could easily spot any stink bugs or dirt and I was a little surprised about that but maybe that's because I really dislike seeing stink bugs.
Description of Work: All rooms were cleaned on the top two floors of our home

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$200

Kim K.
06/2013
5.0
house cleaning
  + -1 more
Easy to schedule. On time. Thorough job. Careful not to mess up the living space.
Description of Work: Cleaned my chimney--it was an Angie's List deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan T.
06/2013
4.0
house cleaning
  + -1 more
It went very well. They were very efficient. My only reservation is that I asked them not to clean a particular room and I thought that the woman I spoke with understood me. She was a native Spanish speaker. She didn't indicate that she didn't understand me. I came back a little while later and they were busily cleaning that room.
Description of Work: I purchased a Big Deal coupon for Royal Flush Cleaning. They cleaned the family room. They dusted and vacuumed the living room, the family room, the library, one of the bedrooms. They cleaned the bathroom, kitchen. They even cleaned my grill and I hadn't asked them to. It was nice to have it done.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0

Yes, I recommend this pro
$75

Catherine C.
06/2013
4.0
house cleaning
  + -1 more
All went well and it goes better and better every time as they adapt to my house. Again this is he most important part. I was able to tell them what I like and not the first time and they remembered the next time, and so on. For example, they now know how to clean the glass of my shower which is coated with that special "no stain" coat... the ceramic, the marble, the stainless steel in the kitchen, the leather sofa, etc. Irma and Raquel are very nice and efficient. They do not loose time at all. I actually wonder how they can really do all of these houses in a day! I rated them B overall but I think I will be able to give them an A in a couple more times. I find that they hurry too much and they seem a bit stressed out to me. They are not exactly on time because I believe their schedule is perhaps hard to follow... but maybe that's normal for such a good price ? I might perhaps want to pay a little extra and see them less stressed (because at times I fear they may break or damage something as they hurry so much and I am hearing all this banging of the vacuum cleaner all over the house...) Overall quality of the cleaning could be a tad better too with less hurrying (or I should choose perhaps less rooms or less things for them to do in those 4 man hours).
Description of Work: Royal Flush sent Irma and Raquel to clean my house. They stay about two hours each time. It is the 3rd time they come as I am satisfied with Royal Flush and have signed a long term agreement with them. Indeed I think Irma and Raquel are learning (and willing to learn) the little things they need to learn about cleaning in a house that has good quality furniture and art pieces. A good basis and then learning and adapting: that's the most important thing. When they come they vacuum all the house except the garage and utility room: that is living r, dining r, family r, 4 bedrooms, 3 full bathrooms, kitchen; dust all furniture (knick knacks only in most obvious places like living, dining and master bedroom) and blinds; perfectly clean the 3 bathtrooms and kitchen (using the right products - I provide those special products for stone, marble etc.); clean the leather sofa and armchairs with special wiping product. They even did my son's bed, when they found it undone (which was not part of what I had asked them:-)

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$100

Zaida J.
06/2013
5.0
house cleaning
  + -1 more
They are very professional, thorough and do a great job. Sandy, who does the scheduling, etc., is very responsive and conscientious. They definitely want to make sure they are providing great service. They seem very customer focused.
Description of Work: Typical house cleaning for our 2 bedroom, 3 floor house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Dania R.
05/2013
5.0
house cleaning, lawn service
  + 0 more
They were very responsive and easy to work with.
Description of Work: They weeded and mulched my flower beds.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Karen J.
04/2013
4.0
house cleaning
  + -1 more
Very punctual. Only complaint would be that services advertised were for a whole house "deep clean" housecleaning and only a surface clean was provided,
Description of Work: The offer included: cleaning the kitchen, kitchen appliance cleaning, cleaning bathrooms. mopping wiping, baseboards, windowsills, dusting, vaccumming and removing trash.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$129

Laura B.
04/2013
3.0
house cleaning
  + -1 more
I contracted with Royal Flush cleaning to clean my house every 2 weeks. I have a 4-bedroom colonial - they charged me $85 for the top 2 floors (I didn't ask them to clean the basement), and I used them for about 3 months. They showed up when they said they would, but the cleaning just wasn't done very well. When I called to complain, Sandy would listen and tell me that the cleaners would take care of it next time, but often the missed areas just didn't get done the next time either. I wasn't usually home when the cleaners came, but from what I saw, I got the impression that they rushed through as fast as possible. The price was the best I found, but I think the cleaning reflected the price. I'd rather pay a little more for a good, reliable cleaning job.
Description of Work: Standard housecleaning - 4 bedrooms, 2 1/2 baths, living room, dining room, family room, kitchen, office.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$85

Response from Royal Flush Cleaning Inc
If a customer is not happy with a particular crew, I offer to change crews immediately, but she didn't respond to my offer of changing crews. This is often a good solution since everyone has different preferences with cleaning crews.

Susan M.
04/2013
5.0
house cleaning, lawn service
  + 0 more
I employed the services of two men through Royal Flush Cleaning to remove leaves from around the house. They arrived on time and did an excellent job and worked very hard for two hours. They cleaned up the leaves better than anyone had done before, from under the shrubs and among the ivy, which is difficult. Also they were polite, and one of the men spoke English very well. They worked efficiently and got more done than I thought they would in two hours. They brought a truck with all their own equipment. Also I have had two cleaning ladies come on four occasions. They have worked efficiently and carefully four two hours each, completing all the major jobs that needed to be done with housecleaning. They do a good job and really make a difference! They are very polite, don't talk too much, and get the job done. Occasionally there have been some miscommunications about when they were to come, but it was both our faults. They arrive within a one-hour window of time, not at an exact time. They bring their own supplies and equipment.
Description of Work: On one occasion: raking and blowing the leaves out from around the house. On four occasions in the last four months: indoor house cleaning including, wiping surfaces, cleaning stove, vacuuming, cleaning toilets, bath, shower and sinks, taking out trash, removing pet hair, damp mopping the floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Erika J.
04/2013
5.0
house cleaning
  + -1 more
Claudia and her team at Royal Flush has provided whole house cleaning service for my 4 bedroom home since 2010. The team does a very nice job and are very professional and responsive to special requests. Otherwise, they provide an overall surface clean, hitting all the big ticket items. I feel very comfortable with them in the house whether we are home or not. I really liked the fact that they didn't require a contract to get a reasonable price like other companies wanted. Their philosophy is that they want to earn your business every time. Well, it worked!
Description of Work: Whole house surface cleaning, including bathrooms, kitchen counters,, floors, changing linens. They will do windows, clean the fridge, stove, etc. for an additional charge upon request. We also used them for a thorough clean when we moved out of our old house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Dr. J. Frederick B.
04/2013
4.0
lawn service
  + -1 more
They got most of my leaves cleaned up but did not finish. I would possibly use them again.
Description of Work: This was a Big Deal for 4 hours of lawn work. They helped to clean up the leaves in my lawn.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Hassan J.
04/2013
5.0
house cleaning
  + -1 more
The service was pretty good. The staff was quick, efficient and did a good job. They did good work and were pleasant people.
Description of Work: I purchased a Big Deal from them for housecleaning work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Alicia A.
04/2013
5.0
house cleaning
  + -1 more
The service was excellent. They honored the coupon, and they did a great job. I would recommend them.
Description of Work: I purchased a Big Deal with them for $75 for 4 hours of housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Cathy K.
04/2013
5.0
house cleaning
  + -1 more
they arrived as scheduled and were efficient
Description of Work: cleaned my house

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Dale M.
03/2013
4.0
house cleaning
  + -1 more
They did a fine job. They were a little shaky, they need a little more time to get better at it but they did a good job. They came out when they said they would come and spent a lot of time. They asked what else they could do. They were very thorough.
Description of Work: Royal Flush Cleaning did heavier cleaning like baseboard cleaning. The more in depth cleaning that you don't usually do. They cleaned the floors, cleaned behind things, and dusted.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicki R.
03/2013
5.0
house cleaning
  + -1 more
Excellent ! A ++
Description of Work: We were selling our home and Royal Flush did an excellent job preparing for an upcoming open house. They cleaned the entire house from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

karen W.
02/2013
4.0
house cleaning
  + -1 more
Royal Flush Cleaning Inc weren't great but they were good. They were later than expected so it was hard. They were a little more expensive than I thought. They didn't dust things.
Description of Work: I used Royal Flush Cleaning Inc for cleaning.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$75

Kathy A.
02/2013
1.0
house cleaning
  + -1 more
I had Pre-paid to get a deal, so I demanded a refund after the fiasco with them, and this was their second chance! Never called to confirm, then showed up at Apt. complex an hour early, I just happen to go downstairs in complex after they didn't show up and see a car with 2 girls pulling out of a space. I had just become a widow and was having the funeral reception at my apt., which I had explained, that it was imperative I have it cleaned. When they pulled away I called and was told they sent me an email to say they were outside and I didn't respond! I said you had my home # AND my cell # so I could let you in, WHY on earth would you send me an email? Of course I didn't get the email! They said they had another job and couldn't do my apt. till next week as they had a tight schedule.! So needless to say, this is the second time the unprofessional, unorganized, services showed through!
Description of Work: There was no houecleaning performed, as they took off

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Royal Flush Cleaning Inc
We came a little early to her home apatment, but she didnt answer the door, and there was nowhere to park at that complex. We tried reaching her, but she didnt respond until later. I offerd to reschedule, but she refused.

LINDA R.
02/2013
5.0
house cleaning
  + -1 more
The two housecleaners, Raquel and Irma, were on time and hit all the cleaning high points in the two-hour allotted timeframe.They were polite and efficient. I would use them again. I was pleased with the result.
Description of Work: Good work. B plus or A minus.
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Carol M.
01/2013
5.0
house cleaning
  + -1 more
Sent an email to owner, got immediate, courteous response. Able to set up cleaning at my convenience in only a few days. Two women came, on time, and brought their equipment to my home. They were very pleasant and friendly, one with fairly fluent English, the other less so. They cleaned one upstairs bedroom, two baths and hall; stairway carpet, main floor living, dining, family rooms, plus kitchen, half-bath, hall and small utility room. Work was done well, only a few oversights. On the negative side, I thought they worked slowly, were not able to do a "whole house" cleaning (basement stairs or any of the other rooms). They seemed to spend a lot of time talking together, which may have slowed them down. Or maybe I just work too fast myself Also dropped a week's supply of meds in the sink (very apologetic and offered to pay) but it was an accident and I don't know what it would cost anyway.
Description of Work: Four hours of housecleaning service ("Whole house cleaning")
Rating CategoryRating out of 5
Yes, I recommend this pro
$75

Barry C & Marilyn A C.
01/2013
5.0
house cleaning
  + -1 more
This is the second time I have used a cleaning service (different company the first time). This was a much better experience.
Description of Work: The 2 ladies cleaned both the 1st & 2nd floor living areas. They were responsive to what I wanted & did a nice job. I was happy with what they did. Also, my contact with the company, Sandy, was very professional in setting up the cleaning & followed up afterwards to see if we were pleased with what we got. I would definiately use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Contact information

13421 Walnutwood Ln, Germantown, MD 20874

http://www.royalflushcleaning.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Lawn and Yard Work,
Landscaping,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Tree Service,
Leaf Removal,
Plumbing,
Garbage Collection

FAQ

Royal Flush Cleaning Inc is currently rated 4.5 overall out of 5.
Royal Flush Cleaning Inc accepts the following forms of payment: Check
Yes, Royal Flush Cleaning Inc offers free project estimates.
Yes, Royal Flush Cleaning Inc offers eco-friendly accreditations.
No, Royal Flush Cleaning Inc does not offer a senior discount.
No, Royal Flush Cleaning Inc does not offer emergency services.
No, Royal Flush Cleaning Inc does not offer warranties.
Royal Flush Cleaning Inc offers the following services: Housecleaning, Floor Cleaning, Window Cleaning.
Move Out Cleanings.

Contact information

13421 Walnutwood Ln, Germantown, MD 20874

http://www.royalflushcleaning.com