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Royal Flush Cleaning Inc

House Cleaning, Lawn and Yard Work, Landscaping,

About us

Royal Flush is a family owned & operated customized housecleaning service, since 1985, serving Montgomery Co, Frederick, Hagerstown and NW DC. Our trained ace teams professionally clean your home, with an experienced English speaking supervisor on every team. The duo Queen of hearts management team, Patricia and Sandy, are accommodating and responsive. Upon request, we use green products, at no additional cost. Additional email - pat@royalflushcleaning.com. Additional phone number - (240) 477-6745. Additional address PO Box 2367 Hagerstown, MD 21741. Bio Rich Green Care is our Outdoor Landscape Division, a premier landscape service!

Business highlights

40 years of trusted experience

Services we offer

Housecleaning, Floor Cleaning, Window Cleaning.

Services we don't offer

Move Out Cleanings.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.5303 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
17%
3
8%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.4
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.5
Showing 251-275 of 303 reviews

gary V.
05/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Came to my house unexpectently without appointment. They had been here for a while when I drove up to my house. They were working very hard and had accomplished quite a bit. When I approached them they told me I had about an hour left. I expressed concern over what I needed to be done and and they immediately jumped on it. | What they had already accomplished was in good taste, and improved the appearance of the front of my home a great deal. After they began addressing my concerns about the bamboo in the rear of my home they again accomplished a great deal in the remaining time left. In fact they put in some extra time to really make big dent with my concerns in the rear of my home. | All in all-- hard workers, Improved my yard more than I expected, and set out about 18 bags for my normal Monday pickup. Certainly a great deal well worth the money. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

$129

Becki W.
05/2015
5.0
house cleaning, tree service
  + 0 more
unknown
Description of Work: They cleared a tremendous amount of wisteria, cut up fallen trees and hauled away the cuttings. I was really impressed with how hard and quickly they worked. They were very nice and polite. I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Kerry C.
05/2015
5.0
house cleaning, landscaping, lawn service
  + 1 more
unknown
Description of Work: I purchased a special but included mulch. They worked diligently for the allotted time. They weren't able to do all my garden beds but did as much as they could. They trimmed out the shrubs and the front of the house looks great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jamie A.
05/2015
5.0
house cleaning, lawn service
  + 0 more
unknown
Description of Work: general yard clean up; what we needed took longer than what we originally contracted for so we paid for some extra hours of work. It went OK.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$270

Carl M.
04/2015
1.0
house cleaning
  + -1 more
.
Description of Work: IT STARTED OFF OK, BUT TURNED OUT TO BE THE WORST ANGIE'S LIST EXPERIENCE TO DATE. CONTRACTOR CAME OUT TIMELY TO ASSESS SCOPE OF WORK. PROVIDED AN ESTIMATE BASED UPON THAT INSPECTION. CONTRACTOR RAISED ESTIMATE WITHOUT A CHANGE IN SCOPE OF WORK AND WITHOUT INFORMING ME. AFTER ARRIVING AT THE JOB, THEY NEEDED ADDITIONAL MATERIALS. GAVE THEM ANOTHER $200.00 WITH UNDERSTANDING THAT THE AMOUNT WAS FULL PAYMENT FOR ENTIRE JOB. AFTER THEY RETURNED WITH THE ADDITIONAL MATERIALS, THEY DEMANDED ADDITIONAL MONEY, WHICH I REFUSED TO PAY BECAUSE I WAS NOT INFORMED OF IT. QUALITY OF THE WORK WAS ACCEPTABLE, RESPONSIVENESS WAS ACCEPTABLE, DELAYS IN SCHEDULING WERE WEATHER RELATED. EMPHATICALLY, I WOULD RECOMMEND AND DEFINITELY NOT USE THEM AGAIN.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$900

Response from Royal Flush Cleaning Inc
We completed the work that was asked of us. The Angie's customer placed our company into an awkward subcontractor situation, which resulted in confusion and uncertainty as to whether or not we would be paid. However, I agreed to do the landscape cleanup and supply 6 cu. yards of quality black mulch. We completed the job as agreed, however, we needed out of mulch for tiered landscape bed (I had originally recommended 10-12 cu yards of mulch). Upon discussion with the home-owner of terms, we agreed to return the following day with additional mulch and crew. We are not at fault, because we completed the work, in fact, the beautiful home is presently listed on public realty websites, our work has made this home look very attractive. I do apologize to the Angie's customer, because Angie's mistakenly stated to me that the customer had refunded their money... and therefore, this added to the contention between us. However, Angie's corrected this aspect of the situation and we are hopeful to settle with the Angie's customer regarding the remaining balance due for services that were above and beyond original contract.

Jason and Angie B.
04/2015
2.0
house cleaning
  + -1 more
unknown
Description of Work: Had to call a couple of times to make contact. Took a couple more calls to schedule a date. They didn't call back with a time. I called and asked them to call me before arrival since they had no idea when they'd be there. I missed his call at 3:00 but called him back at 3:30 (4/18/15). He made some excuses and since it was late I asked if we could reschedule. He sounded relieved and said he would come the next day (4/19/15). I waited until 4 on Sunday and finally called him. He sounded like he didn't know who I was and said he'd call me back. At that point I said "never mind". This morning I called Angie's list to find out my options. I do not want to deal with royal flush cleaning anymore.
Rating CategoryRating out of 5

Response from Royal Flush Cleaning Inc
Yes, we were really backed up due to the big deal in the beginning of April, but we take customers in the order they purchased. When it was her turn, she refused service.

terry T.
04/2015
5.0
house cleaning, lawn service
  + 0 more
well
Description of Work: clean up yard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Karen G.
03/2015
5.0
house cleaning
  + -1 more
I am very pleased
Description of Work: ROYAL FLUSH started cleaning my house, promptly after I requested their help. The started by giving the entire house a through top to bottom leaning. I am handicapped and I need assistance with tasks that require standing on my feet. Royal Flush Cleaners have been very accomodating. With the current schedule, they come three days a week and divide the house into zones. They also help fold the laundry and putitaway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Royal Flush Cleaning Inc
Thanks for your nice comments.

karen W.
01/2015
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Nancy W.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Terrific. Great communication. Would recommend and would absolutely use again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Paul G.
01/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: Did not to wipe out microwave nor front of toaster oven. Did not want to dust ceiling fans. Did not dust the furniture on all surfaces. Skipped my family room which is on the main living level until I pointed it out. I felt totally ripped off.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0


Response from Royal Flush Cleaning Inc
I believe that this member has confused our company with another service. We were trying to schedule service back in October, but we weren't able to coordinate a time that would work. I offered to schedule at another time, but didn't hear back.

Helene B.
12/2014
5.0
house cleaning
  + -1 more
it went well.
Description of Work: My rental house yard was cleaned for next tenant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Linda F.
12/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Dusted, vacuumed, cleaned refrig, washed kitchen floor and laundry room flr, cleaned 2 bedrooms, cleaned two bathrooms and one power room. Missed chair dusting; dining room table not put back in place. |She is a hard worker. Overall, very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Phyllis R.
12/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaners did not reallu pay attention to details. The owner was very professional

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$99

Mary L.
12/2014
5.0
house cleaning, lawn service
  + 0 more
unknown
Description of Work: I got a deal on 4 hours of yardwork, and when we were able to schedule, Jon and Juan came and worked non-stop for the designated time, and then went on to do a great job of pruning, cleaning, and edging (extra time which I agreed to and paid for). Would definitely use them again for landscaping/intensive cleanup outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Laura S.
10/2014
3.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5

W Frank W.
10/2014
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Melanie G.
09/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: They mulched our yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Response from Royal Flush Cleaning Inc
Thanks, it is our pleasure to provide great service.

Shelly B.
09/2014
5.0
house cleaning, lawn service
  + 0 more
unknown
Description of Work: They cleaned up my yard. I have a large yard with many trees that are always dropping branches. all those were cleaned up and they took all the leaves to the back of the property and mulched them. They were very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Donna V.
09/2014
4.0
house cleaning, lawn service
  + 0 more
unknown
Description of Work: I purchased a Big Deal for a yard clean up. For an additional charge, I added mulch and an extra 30 minutes labor. They did a good job but initially left all the yard waste in bags for recycling pick up. The problem was the bags were ripped in multiple places and the waste was spilling out of the bags. They were responsive and came back and took the bags away, which they usually don't do.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Response from Royal Flush Cleaning Inc
I'd like to clarify our deal, which is already written in our offer, that it does not include hauling lawn debris. We came back to remove the bags since they were not holding well, but this was beyond the deal. We returned promptly, and removed them without charging additional.

Tom M.
08/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned house well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Scott and Yolanda P.
08/2014
3.0
house cleaning
  + -1 more
unknown
Description of Work: Short and sweet (or not)... Started off doing a great job at cleaning; went downhill after a few cleanings. | |I don't remember the cost or dates; it's been at least 3 years.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Response from Royal Flush Cleaning Inc
Since this review is over 3 years old, I don't recall the details either. I do know that when customers communicate with our management, we are responsive to resolve all matters.

Mary F.
06/2014
4.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vija U.
06/2014
5.0
house cleaning, lawn service
  + 0 more
unknown
Description of Work: They did a spring yard clean-up for the Coupon. Their work was good and met my expectations.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Mary A.
05/2014
5.0
floor cleaning
  + -1 more
unknown
Description of Work: They performed a clean-up of my front yard with very little instruction from me. In fact, I was out of town when they came, but was pleased with the results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0

Yes, I recommend this pro
$90

Contact information

13421 Walnutwood Ln, Germantown, MD 20874

http://www.royalflushcleaning.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Lawn and Yard Work,
Landscaping,
Carpet Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Tree Service,
Leaf Removal,
Plumbing,
Garbage Collection

FAQ

Royal Flush Cleaning Inc is currently rated 4.5 overall out of 5.
Royal Flush Cleaning Inc accepts the following forms of payment: Check
Yes, Royal Flush Cleaning Inc offers free project estimates.
Yes, Royal Flush Cleaning Inc offers eco-friendly accreditations.
No, Royal Flush Cleaning Inc does not offer a senior discount.
No, Royal Flush Cleaning Inc does not offer emergency services.
No, Royal Flush Cleaning Inc does not offer warranties.
Royal Flush Cleaning Inc offers the following services: Housecleaning, Floor Cleaning, Window Cleaning.
Move Out Cleanings.

Contact information

13421 Walnutwood Ln, Germantown, MD 20874

http://www.royalflushcleaning.com