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Carpet Repair Services LLC

Carpet Cleaning, Carpet Sales and Installation, Upholstery Cleaning,

About us

We are certified in and specialize in Carpet, luxury vinyl planks and hardwood laminate inspections and serve as a legal witness for claims if necessary post inspection. We are an IICRC Master Certified Cleaner as well! http://carpetrepairservices.com/ I, Patrick Royster, President of Carpet Repair Services, Inc., started the company in 1991. I received my training while working for various local carpet installation and repair companies over the course of several years. I started my own business because my clients were impressed with the quality of my work and wanted to work with me directly instead of getting assigned to any available technician. Technicians that work for Carpet Repair Services, Inc. are trained by me personally and participate in industry education programs. Company technicians arrive for all jobs in a company truck wearing a company uniform. Carpet Repair Services, Inc. is licensed, bonded and insured. We are committed to the highest levels of technical proficiency and ethics and we hold the certifications to prove it. The Institute of Inspection, Cleaning and Restoration certifies firms in inspection, repair and restoration of flooring. We must commit to continuing education on the latest technologies and maintain documented policies for handling any customer disputes to keep our certifications In fact, because we hold these certifications, we've been called upon as an industry expert to testify in court for disputes related to flooring installations. Please call for an estimate today!

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, installation, repair and inspections. Upholstery cleaning, grout and tile cleaning and hardwood floor cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.967 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
1%
2
1%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 26-50 of 67 reviews

Diana W.
03/2018
5.0
carpet installation
  + -1 more
Patrick was very professional and repaired the carpet in the living/dining rooms, hallways and staircase. You can’t even tell where the burn marks were around the fireplace. He did perform thorough assessment of the stains and removed them. We are very pleased with the results.
Description of Work: We needed the carpet repaired throughout our townhouse in multiple places including burn marks around the fireplace and stubborn stains removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mario P.
01/2018
2.0
carpet cleaners
  + -1 more
Simply the company had nothing to offer other than on some Thursdays and it had to be mornings , I was unable to be in the house at 10.00 am on Thursday for them and said so in advance . They did not do anything wrong , did not have a chance to . Initially, the man agreed to come when I proposed but soon after realized he was already booked . The effort to flex his time was invisible , has the right to be busy and ambivalent about having consented to a discount through ANGIE to promote his company : apparently it was unnecessary . WASTE OF OUR TIME .
Description of Work: 4 rooms cleaning

Rating CategoryRating out of 5
responsiveness
2.0


Response from Carpet Repair Services LLC
Thank you for the opportunity to work with you. The customer was only available on Thursdays but was unwilling to wait for my next available opening on a Thursday. I have full availability all the time M-F but do have prior customers scheduled. I would love the opportunity to work with you in the future and I wish you the best. Thanks, Patrick.

fredric S.
01/2018
5.0
carpet cleaners
  + -1 more
Excellent job done with green products.
Description of Work: Needed carpets in a bedroom and hallway and staircase cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$410

Melissa P.
12/2017
5.0
carpet cleaners
  + -1 more
Patrick was very professional and the carpets look like new. The service was quick and it was performed very neatly. I would absolutely use them again.
Description of Work: carpets and stairs were cleaned after a home remodel project

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JUANITA D.
11/2017
5.0
carpet cleaners
  + -1 more
Patrick is amazing! He did an excellent job my rugs have not looked that good since I bought them. I have already referred him to several other people. I will hire him again very knowledgeable person.
Description of Work: Cleaned three rooms of carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jason B.
11/2017
5.0
carpet cleaners
  + -1 more
Excellent. Though I did not confirm the service time or date, luckily I was home. Patrick unloaded his equipment, took the time to explain what he was going to do and what if any problems he might encounter. He was VERY thorough and did an outstanding job getting my house clean and fresh again. The stairs were an additional $75 and the pet neutralizer was another $75 but I think it was worth it and would recommend to anyone who has struggled with cats.
Description of Work: Carpet cleaning for 2 rooms and stairs to remove pet stains and smell associated.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

John R.
10/2017
5.0
carpet installation
  + -1 more
Patrick knows rugs! We had ripples in our wall-to-wall carpeting in two rooms, and Patrick came to give an estimate. He explained why the rippling had occurred and gave us a vary reasonable estimate. When we asked how soon he could do the work, he said "right now". Three hours later, we had smooth rugs again. Great job, Patrick!!.
Description of Work: Stretching rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$525

Response from Carpet Repair Services LLC
Mr. [Member Name Removed] thank you for your business!

Franna R.
07/2017
5.0
carpet cleaners
  + -1 more
It took several e-mails to schedule and all were answered promptly. Everything went off without a hitch just as you would expect of a professional organization.
Description of Work: Patrick worked around bookshelves and a platform bed that I didn't want to move. Very professional experience. Even my white carpet could be improved!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

kathleen H.
07/2017
5.0
carpet cleaners
  + -1 more
Added $200 to job to stretch out carpets. Advice from Patrick. Since it was my first time having my carpet commercially cleaned, I had to take his advise about the stretching or he will not warranty excessive stretching after washing. So do get more quotes and advise before hiring.
Description of Work: Carpet washing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

ANKUR S.
06/2017
5.0
carpet installation
  + -1 more
I contact several providers to see if they would repair my carpet and Patrick was the only company who actually replied. He was very responsive through text messaging and phone calls. He came to the house and gave me an estimate on the spot. He offered to do the work right then, but I could didn't have the time. He was very flexible as my schedule is pretty tight with kids and work, but when we were able to set a date, he showed up on time and immediately got to work. The job took longer than he expected, but the end result was a repair that looks excellent. If I have ever have need for carpet repair, he will be my first phone call.
Description of Work: Carpet repair due to dog tearing up carpet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Carl M.
06/2017
3.0
carpet cleaners
  + -1 more
Patrick was punctual and professional. I felt that the 99.00 special was a bit of a come on. I have used a different carpet cleaning service for YEARS with satisfaction. I purchased this deal just to try another option. I never paid more than $350.00 for the same services from my provider. When Patrick estimated the job a $450.00, without the Scotchgard protection that is included in the price of my current vendor (traffic areas), the meeting was over. Services were not performed, and I will request a refund. Reiterating, nothing wrong with Patrick and his professionalism, but price was a turnoff.
Description of Work: Whole house carpets cleaned.

Rating CategoryRating out of 5
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Jeff J.
06/2017
5.0
carpet cleaners
  + -1 more
Great!! Company was professional and on time.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patrick W.
06/2017
5.0
carpet cleaners, carpet installation
  + 0 more
Excellent . Great work, friendly, and good customer service.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Iman J.
06/2017
5.0
carpet cleaners
  + -1 more
I am never disappointed with the work Carpet Repair Service provides.
Description of Work: Cleaned carpet and made flooring repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

T G.
05/2017
5.0
carpet cleaners, carpet installation
  + 0 more
very very well...Patrick & the CRS team are experienced & qualified...hope we will not need to soon but, when we do, we know who to call... Thank You Patrick !...
Description of Work: carpet repairs & cleaning...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Lynda W.
05/2017
5.0
carpet installation
  + -1 more
They met all my expectations. Well pleased! "Thank you for your extra attention to detail! I would definitely recommend Carpet Repair Services to others that are looking for a prompt, courteous, and professional company.
Description of Work: Carpet cleaning with a concentration on high traffic areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail B.
05/2017
5.0
carpet cleaners
  + -1 more
Wonderful. The work was outstanding
Description of Work: We had an emergency water damage situation and Patrick came out, set up fans and everything needed to dry, clean and ensure no other issue s. This was on a weekend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara G.
05/2017
5.0
carpet cleaners
  + -1 more
Excellent and very professional done.
Description of Work: Cleaning and stain removal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mumbi W.
05/2017
5.0
carpet cleaners, carpet installation
  + 0 more
Look no further! If you are looking for a reputable carpet repair company, your search is over. Carpet Repair Services has the experience and expertise to address a range of carpet repairs that might be required as a result of an accident or simple wear and tear. Working with a contractor can be very stressful when one does not know what questions to ask, or how to assess quality of work once the vendor has completed the project. These are not concerns you will encounter when you work with Patrick at Carpet Repair Services. He works in partnership with his clients to ensure they understand the process and are included in the decision-making of the project. I will gladly refer him to my family and friends.
Description of Work: Carpet Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mumbi W.
05/2017
5.0
carpet cleaners
  + -1 more
Carpet Repair Services surpassed our expectations and we are very pleased with their services. We have used them several times and are always impressed with their punctuality, craftsmanship and professionalism. They take their time to conduct their due diligence so that on game day everything goes smoothly and the project is completed on time and within budget. I highly recommend their services.
Description of Work: Carpet Cleaning to remove pet stains that could not be removed without a professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike D.
05/2017
5.0
carpet cleaners, carpet installation
  + 0 more
Excellent. They were professional in their excellent delivery of their service and demeanor.
Description of Work: Wall to wall carpet throughout house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4

andreina S.
05/2017
5.0
carpet cleaners
  + -1 more
Very well. On time,professional and quality of work was good.
Description of Work: Cleaned 7 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

shelley H.
05/2017
5.0
carpet cleaners
  + -1 more
I got all the advice needed and scheduled follow up treatments at a very reasonable price.
Description of Work: Advice on white carpet cleaning and maintaining

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendy W.
04/2017
5.0
carpet cleaners, carpet installation
  + 0 more
Before you spend hundreds of dollars on replacing carpet, I highly encourage you to give Patrick a call. He always manages to arrive when scheduled and spend as much time as necessary to treat each stain, tear or rip. The price points vary depending on the amount of chemical/time/effort it takes to remove the stain, but in the long run, it's cheaper than the alternative.
Description of Work: Just when you think carpet cannot be salvaged; Patrick single-handedly pulls off a miracle! Working in the hotel industry over 20 years, I've seen a full range of carpet stains - from red wine and Gatorade to fruit punch, nail polish and stains beyond the normal scope of wear and tear. When all other carpet care products fail, Patrick will find the winning solution. I've used him over the last 5 years to treat stains and repair rips in our guest room carpets. Without a doubt, the end results speak for themselves. General Manager for Marriott Hotels

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Karen E.
04/2017
5.0
carpet cleaners, carpet installation
  + 0 more
I would like to commend Patrick ( the company owner) for the excellent service performed by him and his team. We were so impressed by his service, attention to detail and professionalism we gave him a three (3) year contract to service our carpet. I would recommend his company to our clients looking for this type of service. This team has a "can do" attitude that you look for when you need good work done. Note: Patrick is also a certified inspector.
Description of Work: They power cleaned our office space carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

........., Germantown, MD 20874

http://www.carpetrepairservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Carpet Sales and Installation,
Upholstery Cleaning,
Camera Repair,
Water & Smoke Damage,
Flooring Sales and Installation

FAQ

Carpet Repair Services LLC is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Carpet Repair Services LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Carpet Repair Services LLC offers free project estimates.
Yes, Carpet Repair Services LLC offers eco-friendly accreditations.
Yes, Carpet Repair Services LLC offers a 5% senior discount.
Yes, Carpet Repair Services LLC offers emergency services.
Yes, Carpet Repair Services LLC offers warranties.
Carpet Repair Services LLC offers the following services: Carpet cleaning, installation, repair and inspections. Upholstery cleaning, grout and tile cleaning and hardwood floor cleaning.

Contact information

........., Germantown, MD 20874

http://www.carpetrepairservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day